Getting in the Flow! : How libraries can adapt to changing users and environments
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Getting in the Flow! : How libraries can adapt to changing users and environments


This presentation provides an overview of causes why library services are fading out of sight for most user groups and how these users and their expectations have changed without us realizing. It contains a strong plea for a focus shift for librarians, a focus into the environments where the users are, instead of expecting them come to us, or our resources. Exploration of all relevant user environments for you organization, the use of new web-based technologies with Web 2.0 elements and certainly a more structural technical re-design of library information systems is needed to deliver library services and resources at the place of need. Examples of short term possibilities are shown (i.e. Library Toolbar), as well as more long-term solutions clarified by examples from the Libraries of the University of Groningen and the Central Medical Library of the University Medical Center Groningen.



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Getting in the Flow! : How libraries can adapt to changing users and environments Getting in the Flow! : How libraries can adapt to changing users and environments Presentation Transcript

  • Getting in the Flow! How libraries can adapt to changing users and environment s
  • Guus van den Brekel Coördinator Electronic Services, Central Medical Library University Medical Center Groningen Blog: Digicmb . blogspot .com 10:e årliga medicinska bibliotekskonferensen 23-24 augusti 2007
  • The build up …
    • “ Cause and Effect”
    • A Quick Response
    • The Long Term Consequenses
    • Flow? What Flow?
    • The Next Step to a Virtual Library?
  • “ Finding Time in Library” YouTube
    • Fragmentation of information
    • The user has to spend a lot of effort:
    • To find them
    • To learn to use them separately
    • To search them separately
    • To evaluate them
    • To keep up with all individual changes
    • To repeat the above, constantly
  • No Shortcuts No Intersections No Teleports ;-) No Visibility, lack of presence Ambient Findability
  • What we are up against … We are not the only one anymore …
  • Web 2.0
    • Everything connected with everything
    • Online collaboration
    • Seeing and sharing
    • Power and control to users
    Web2Logo .com
  • “ The World is FLAT for everybody” “ People will change their habits quickly when they have a strong reason to do so, and people have an innate urge to connect with other people ” Marc Andreessen, co-founder Mosaic, Netscape
      • The (Collective) User Shapes The Environment
  • Slideshare YouTube
  • But Libraries have not Shifted …..enough ShiftedLibrarian Blog
  • The New Users (1)
    • they are more fascinated by new technologies
    • Multitasking is a way of life
    • Staying connected is essential
    • Interactive, not isolation
    • Zero tolerance for delay
  • The New Users (2)
    • Actions are more important than knowledge;
    • Learning by doing, not by being told
    • Trial-and-error approach to improvement is a viable model for learning
    • Cut-and-Paste Culture
  • How can we turn that around?
    • From product-oriented to user -oriented
    • Dig into user-environments !
  • Keep up with what they are doing!
  • library user environments resource environment Source: Lorcan Dempsey, Liber 2005 Lorcan Dempsey Blog lab books exhibitions PDAs learning management systems campus portal course material text book personal collections reading lists Institutional repository Digital collections E-reserve Catalog Licensed collections Aggregations Virtual reference Cataloging ILL lab books exhibitions PDAs learning management systems campus portal course material text book personal collections reading lists
  • There is no “ONE” Frontdoor
    • And it certainly is not the Library website
      • Put Library resources in users’ workflow
      • Create demand by visibility and findability
      • Appear in multiple environments
  • library Consumer environments Management environment Licensed Bought Faculty& students Digitized Aggregations Resource sharing Integrated local consumer environment? Library web presence Resource sharing, … Source: Lorcan Dempsey, CIC 2007 … Institutional Workflow Portals, CMS, IR, … Personal Workflow RSS, toolbars, .. Network level workflow Google, … Integrated local consumer environment? Library web presence Resource sharing, …
    • But how do we start to change?
    A Quick Response & Long term Stuff
  • A Quick Response ..
  • The 4 step approach
    • Explore and map all target user groups
    • Identify used resources and tools
    • Decide on short term actions : do it now!
    • Develop long-term strategy
  • Indentify and target used “resources”
    • Desktop application
    • Network distribution
    • Research tools
    • Virtual Learning or Research Environments
    • Web-based (search, news, IM, etc)
    • Social software, ………..
  • “ Quick and Easy”
    • Top Three “Tools”
    • the Desktop (desktop search application)
    • The Office applications (Research Task Pane)
    • the Browser
  • The Browser
    • Browser extensions
      • GreaseMonkey
      • Bookmarklets
      • User scripts
      • Plugins (Gadgets & Widgets)
      • Toolbars!
    Library Success : best practice wiki
  • QuickSearch Library Toolbar
  • Toolbar
    • FREE and SAFE: No spam, spyware, pop-ups or adverts
    • EASY: quick creation and maintenance; web-based
    • IE and Firefox
    • Windows 2000 & Xp
  • How does it work ?
  • To install or not to…..
    • Some rights needed
    • Offer it via network if IT doesn’t let you
    • USB-stick with Portable Firefox! “Your own portable library”
    • Search functionality without Toolbar
    • Search
    • Links; Sub-menu’s
    • Highlighting (also without search, word count)
    • Virtual Reference Desk
    • Chat
    • E-Books
    Included Functionality (1)
  • Included Functionality (2)
    • RSS-feeds
    • Overview of Website content
    • Reply to Messages
    • Radio (Podcast)
    • Personal, Predefined, Useful
    • Additional settings
  • Included Functionality (3)
    • Top Frame in Browser
    • Searchboxes on webpages
    • Netvibes Search Modules
    • It Makes Search Flexible
    • And Your Library Visible!
  • Top Frame on Browser Window
  • CMB toolbar
  • FireFox browser
    • create search options where YOU want it
    • collect your own selection of search engines
    • auto-add button to collect and record search engines.
    • add search engines, even those without an installable search engine!
  • Netvibes
  • Netvibes UNIVERSE : publish your RESOURCES & TOOLS Netvibes
  • The Long Term Stuff
      • new central information system: component-based software, no monolithic ILS
      • Open standards and protocols: inter-operability
      • modular web-based library services
      • Web 2.0 social software
      • use of logs stats, evaluate and re-use datasets
      • in more ways than one; platform independent
    • but also in MIND SET
    Structural changes needed
  • An example
    • “ Building around the box”
    • From statistics to new services
    • From Metalib -> LiveTrix
    • Analysis Metalib Ligfiles: RUGSTATS
    • (Mail us at for a demo login)
  • Complex phrases Dutch ! (obesity) Quotes Name handling Name handling
  • Shocking Statistics (1)
    • 50% zero or false results:
    • Misspellings and typos in search terms
    • Picking databases at random
    • Unable to understand QuickSearch, MetaSearch, Find Database
    • Using the wrong search keys
    Metalib statistics
  • Shocking Statistics (2)
    • Using search keys wrong
    • Using Dutch search terms in English language databases
    • Using non-specific terms, phrases that are too broad
    • Lack of understanding of Boolean logic or database peculiarities
  • LiveTrix = X-Server +Metalib
    • XML
    • Working outside the box
    • Modulair, you can add/connect stuff, flexible
    • Harvesting & analysing records
    • Statistics modules (from logfiles)
      • Metalib statistics
      • SFX-statistics
    LiveTrix Blog & Wiki
  • Already implemented in LiveTrix (1)
    • Discovery/suggestion tool (no pre-selection of database or subject!)
    • Spellcheck/adviser
    • Translation
    • Query Analysis
    • Inline- SFX & lending info with OPAC records
    • Impact factor info with Journals
  • Already implemented in LiveTrix (2)
    • Relevant help at point of need
    • Related strings info Alert service (RSS & Email)
    • Relation Databases
    • WorkBench
    • Bookmarks
    • TinyUrl creation DEMO
  • What are the Benefits of all this?
    • increase usage collection & databases (on & off campus)
    • More contact moments user vs. library
    • improve the awareness of library services in general (branding)
    • boost unknown valuable resources
    • Posibilities to get better insight user search patterns and needs
  • New Mindset
    • Always try to improve
    • Try even harder to reachout
    • Get Out of The Library, Meet the User
    • Keep an open mind, because anything can happen ….
  • Building a Library in a Virtual “environment”
    • Second Life Library 2.0
    InfoIsland blog
  • Flickr: SL Library
  • Second Life =
    • Massive Multi-User Online Roleplaying “Game”
    • More than a game, meet others
    • Interact, Compete, Collaborate
    • Teaching & learning; social learning
    • Virtual communities
    • Go anywhere, do anything
    Second Life
  • Second Life Library Project
    • Libraries Science
    • Education Art
    • Archives Technology
    • Health History
    • Simulation Teaching
  • Second Life : some figures 250.00 Residents in March 2006! And now .. Second Life News ALL-in-One
  • The Second Life Medical Library 2.0 at HEALTHINFO ISLAND Blogging IN SL
  • Some Virtual Medical Sims in SL
    • Virtual Neurological Education Center
    • HeartMurmer sim
    • GenePool
    • Anne Myers Medical Center
    • UC Davis’ Virtual Hallucinations
    • NLM Toxtown
    • Centers for Disease Control and Prevention
    • Play2Train
    • MD Kiosk : CEC Courses
    Second Life Search Toolbar
    • svensk grupp: 269
    • Second Sweden Renters:29
    • Made in Sweden:367
    • Second House of Sweden:501
    • Second Sweden Inhabitants:1,448
    • IBM Lotus Nordic:15
    • SLholic from Sweden:41
    • Stockholm:43
    • Biblioteksavatarer i Sverige:31
    • Swedish Embassy:1,001
    • Svensk nyborjarhjalp!:146
  • Thank you for your attention. This is a mash-up of articles, presentations, blog-posts published on these subjects, mixed with my experiences and opinions. You can find all of them at http:// del . icio .us/ digicmb / UserEnvironment
  • Backup slides Toolbar movie: (online) I:pragueDemoToolbar2.html (USB)