General Knowledge Management Overview

K n o w l e d g e M a n a g e m e n t ” In the end, learning faster than our competitors is the only sustainable competive advantage ” Arie de Geus – Shell Copyright © PinkRoccade IT Management Feb 7th 2002 Kees de Vos

Porter’s Generic Competitive Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © PinkRoccade IT Management Slide i n n o v a t i o n f o c u s e f f i c i e n c y f o c u s People & Culture Systems Competencies Organization & Processes Knowledge Environment

Learn, Improve, Innovate, Invent ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © PinkRoccade IT Management Slide ,[object Object],i n n o v a t i o n f o c u s e f f i c i e n c y f o c u s People & Culture Systems Competencies Organization & Processes Knowledge Environment

EFQM Excellence Model Copyright © PinkRoccade IT Management Slide Knowledge Environment Leadership People Policy and Strategy Partnerships and Resources Processes People Results Customer Results Society Results Key Performance Results e n a b l e r s r e s u l t s i n n o v a t i o n a n d l e a r n i n g

[object Object],[object Object],IT’s role in knowledge management Copyright © PinkRoccade IT Management Slide Data Information Knowledge Action Results Design Gap Expertise Gap Leverage Gap Execution Gap

A closer look at these gaps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © PinkRoccade IT Management Slide

Knowledge Management ,[object Object],[object Object],Copyright © PinkRoccade IT Management Slide Data Information Knowledge Action Results Design Gap Expertise Gap Leverage Gap Execution Gap Knowledge Management Information Management Operational Management Competencies Management

Manage knowledge from the results Copyright © PinkRoccade IT Management Slide Data Information Knowledge Action Results Knowledge Management Information Management Operational Management Competencies M anagement Enterprise Management Strategic Knowledge Management

General Knowledge Management Overview

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to General Knowledge Management Overview

Similar to General Knowledge Management Overview (20)

Recently uploaded

Recently uploaded (20)

General Knowledge Management Overview

Editor's Notes