KM Framework

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Knowledge management framework

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  • KM Framework

    1. 1. Knowledge Management Knowledge Solutions Data Information Knowledge Intelligence
    2. 2. Problem Area: To share knowledge base across two critical business units that research, identify and develop technology solutions based on business & customer requirement. Solution: To design and develop enterprise knowledge management system that is capable of creating, capturing, categorizing, managing and sharing the Knowledge across the business units. Creativity Responsiveness Productivity Competency Problem & Solution
    3. 3. Portal Community Collaboration Problem Solving Case Tracking Customizing Strategizing Chat Brainstorm Conference Blogs & RSS Feeds Reuse Discover Optimize Publish & Subscribe Read Browse Study Download My Community Blog – RSS – Workflow – Post question Search Profile – standard navigation Employees Vendors Customers Super User Facilitator KM Framework Knowledge Central – Home Screen
    4. 4. Assets Communities Experts/Owners Project Level Account Level Business Units Organization level Online learning Reverence/Doc initiatives Research Knowledge capture Project Level
    5. 5. Success strategies <ul><li>Assure that KM supports business vision and strategy </li></ul><ul><li>Connect people and build systems </li></ul><ul><li>Support organizational and individual customization and adaptation </li></ul><ul><li>Measure, measure, measure </li></ul><ul><li>Recognize that knowledge management is an organizational change project and initiate required change management. </li></ul>Benefits of Knowledge Management <ul><li>Quicker spread of key knowledge enterprise-wide </li></ul><ul><li>Reduced cost through increased reuse </li></ul><ul><li>Increased innovation through easier global connections </li></ul><ul><li>More rapid and efficient diffusion of new knowledge through expert identification and expertise sharing initiatives </li></ul><ul><li>And many more </li></ul>

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