Assholes are killing your project (OuterConf)

•

9 likes•6,540 views

Donnie Berkholz

Business Technology

It's all about barriers to entry
Wikipedia: Smokefoot

Community is critical
Reputation
Contributors
Results

Your ability to get results
depends on your community.

What makes a great community?
Assholes The best
Most of us

Ubuntu launches
Ohloh
Proto-assholes start
receiving complaints
Assholes removed

What is an asshole? A simple test
After talking to the asshole, does the target feel
oppressed, humiliated, de-energized, or belittled?

How many good
interactions does
it take to cancel
out one bad one?
Sutton

Fight
Flickr: undergroundbastard
Men tend to
Pearson & Porath

Flight
Flickr: noeluap
Women tend toward
Pearson & Porath

TCA: Total Cost of Asshole
Team lead
Developer relations team
Project leadership
Recruiting & training new developers
Targets & witnesses
__________________
Total Cost of Asshole
+
+
+
+
Sutton

Problems assholes cause to targets
● 48% decreased their effort
● 47% worked less time
● 38% dropped their quality
● 66% declined in performance
● 80% lost time worrying
● 63% lost time avoiding
● 78% became less committed
● 25% quit; 20% of witnesses quit!
Sutton

Cascading
effects
amplify
the problem
Flickr: wsdot

Problems assholes cause to projects
● Reduced innovation & creativity
● Reduced cooperation & cohesion
● Cost of targets' retribution toward project
● Impaired cooperation from external projects & people
● Impaired ability to attract
the best & brightest
● Recruiting more assholes
Sutton

An asshole is incompetent
Flickr: escapo

Dealing
with assholes
a.k.a.
How to steel
your spine
Flickr: AdmlCrunch

In the long run,
dealing with assholes
is never worth it.

Donnie Berkholz
dberkholz@redmonk.com
Twitter/IRC: dberkholz

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Assholes are killing your project (OuterConf)

1. Assholes are killing your project

2. It's all about barriers to entry Wikipedia: Smokefoot

3. Community is critical Reputation Contributors Results

4. Your ability to get results depends on your community.

5. What makes a great community? Assholes The best Most of us

6. Ubuntu launches Ohloh Proto-assholes start receiving complaints Assholes removed

7. Ohloh Drepper inactiveMove to Git

8. What isn't an asshole? Conflict is good

9. What is an asshole? A simple test After talking to the asshole, does the target feel oppressed, humiliated, de-energized, or belittled?

10. What is an asshole? Look for patterns

11. How many good interactions does it take to cancel out one bad one? Sutton

12. Sutton

13. Sutton

14. Sutton

15. Sutton

16. Fight Flickr: undergroundbastard Men tend to Pearson & Porath

17. Flight Flickr: noeluap Women tend toward Pearson & Porath

18. TCA: Total Cost of Asshole Team lead Developer relations team Project leadership Recruiting & training new developers Targets & witnesses __________________ Total Cost of Asshole + + + + Sutton

19. Problems assholes cause to targets ● 48% decreased their effort ● 47% worked less time ● 38% dropped their quality ● 66% declined in performance ● 80% lost time worrying ● 63% lost time avoiding ● 78% became less committed ● 25% quit; 20% of witnesses quit! Sutton

20. Cascading effects amplify the problem Flickr: wsdot

21. Problems assholes cause to projects ● Reduced innovation & creativity ● Reduced cooperation & cohesion ● Cost of targets' retribution toward project ● Impaired cooperation from external projects & people ● Impaired ability to attract the best & brightest ● Recruiting more assholes Sutton

22. An asshole is incompetent Flickr: escapo

23. Dealing with assholes a.k.a. How to steel your spine Flickr: AdmlCrunch

24. How do you fix it? Flickr: trp0

25. Flickr: kalandrakas

26. Flickr: hashir

27. How do you prevent it? Flickr: redefyne

28. Flickr: koenvereeken Be quantitative

29. Flickr: mount_otz Provide expectations

30. In the long run, dealing with assholes is never worth it.

31. Want to learn more? Read these

32. Donnie Berkholz dberkholz@redmonk.com Twitter/IRC: dberkholz