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Discovering rivers & building bridges: DevOps @ CWT

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A story of our journey toward DevOps at Carlson Wagonlit Travel - trials, tribulations, successes, and vision for the future.

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Discovering rivers & building bridges: DevOps @ CWT

  1. 1. Discovering Rivers and Building Bridges DevOps @ CWT Donnie Berkholz VP, Service Delivery – Enterprise IT
  2. 2. CWT 1.0 2 Business travelers Travel manager People
  3. 3. CWT 3.0 3 Business travelers Travel manager People & technology
  4. 4. The opportunity  Create vs maintain  Buy-in  Blending ITIL and DevOps 4
  5. 5. Products & Technology The challenge  Silos  BAU  Fog of war  Inertia 5
  6. 6. 3 The principles  Product ownership  Time to value  Organizational alignment 6
  7. 7. ??% First steps  Sharing & empathy  Building momentum  “Customer” focus  Rolling releases 7

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