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Assholes are killing your project

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Proving the problem: Gentoo Assholes removed Ubuntu launches Proto-assholes start receiving complaints Ohloh

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Proving the problem: Glibc Move to Git Drepper inactive Ohloh

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What isnt an asshole?Conflict is good

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What is an asshole? A simple testAfter talking to the asshole, does the target feeloppressed, humiliated, de-energized, or belittled?

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What is an asshole? Look for patterns

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How many goodinteractions doesit take to cancelout one bad one? Sutton

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Sutton

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Sutton

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Sutton

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Sutton

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Problems assholes cause to targets● 48% decreased their effort● 47% worked less time● 38% dropped their quality● 66% declined in performance● 80% lost time worrying● 63% lost time avoiding● 78% became less committed● 25% quit; 20% of witnesses quit! Sutton

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Problems assholes cause to projects● Reduced innovation & creativity● Reduced cooperation & cohesion● Cost of targets retribution toward project● Impaired cooperation from external projects & people● Impaired ability to attract the best & brightest● Recruiting more assholes Sutton

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TCA: Total Cost of Asshole Team lead+ Developer relations team+ Project leadership+ Recruiting & training new developers+ Targets & witnesses __________________ Total Cost of Asshole Sutton

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An asshole is incompetent Flickr: escapo

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How do you fix it? Flickr: trp0

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Flickr: kalandrakas

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Flickr: hashir

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How do you prevent it? Flickr: redefyne

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Be quantitative Flickr: koenvereeken

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Provide expectations Flickr: mount_otz

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Want to learn more? Read these

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In the long run,dealing with assholesis never worth it.

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Donnie Berkholzdberkholz@redmonk.comTwitter/IRC: dberkholz