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WOLFF OLINS
MARKETING MASTERCLASS
REMIX 2013
WOLFF OLINS DOES BRAND
THE NEW
MAINSTREAM
THE RESEARCH
Wolff Olins
Flamingo
2013
AN AGE-OLD WAR
individuals v institutions
is the power balance shifting?

PINK FLAMINGOS BY WILLIAM WARBY
SOURCE: FLICKR.COM
WHAT IF
it’s consumers who are really changing the game?

PINK FLAMINGOS BY WILLIAM WARBY
SOURCE: FLICKR.COM
TECHNOLOGY IS
DRIVING NEW PATTERNS
OF CONSUMPTION
and they’re not minority pursuits
THREE BEHAVIOURS
Influencing people and consumption
of goods, services and experiences
behaviour 1

PEOPLE ARE SIDESTEPPING
INSTITUTIONS
Everywhere in the world, people are questioning
authority – and finding ways to side-step it.
People question, compare, probe, mistrust, even
boycott corporations– and find alternatives.

MASKED PROTESTERS
SOURCE: WIKIMEDIA COMMONS
THIS MEANS YOU TOO
Bill Gates questions why anyone would donate money to build
a new wing of a museum rather than spend it on preventing illnesses
Financial Times, 1 November 2013

MASKED PROTESTERS
SOURCE: WIKIMEDIA COMMONS
YOU’RE NO LONGER COMPETING
WITH YOUR PEERS FOR ATTENTION
Audiences are defining what is important to them – not just accepting what you tell them

MASKED PROTESTERS
SOURCE: WIKIMEDIA COMMONS
WHO’S SIDESTEPPING YOU?
STRATEGY

BE THE
PLACE PEOPLE
SIDESTEP TO
TOM’S SHOES INSPIRED BY DAN ELDON
SOURCE: THEBREASTESTNEWS.CO.UK
SHARE YOUR
OWN SENSE
OF PURPOSE
SOURCE: WOLFF OLINS
AND FIND WAYS
FOR EVERYONE
TO TAKE PART IN IT
FIREFOX OS APP DAYS BY ROLAND TANGLAO
SOURCE: FLICKR.COM
Video from web
FIREFOX OS APP DAYS BY ROLAND TANGLAO
SOURCE: FLICKR.COM
ENO OPERA UNDRESSED
TO GET PEOPLE’S
TRUST

GIVE PEOPLE
A NEW PURPOSE
behaviour 2

PEOPLE ARE MAKING,
NOT JUST CONSUMING
The days when consumers simply consumed are over.
People now have so many ways to create, use, adapt,
mix things up, sell things, and even build their own businesses.

HOUSE OF FRANKENSTEIN, 1944
SOURCE: DOCTORMACRO.COM
‘OUR ERA IS ELIZABETHAN’
GRANT MCCRACKEN, CULTUREMATIC

HOUSE OF FRANKENSTEIN, 1944
SOURCE: DOCTORMACRO.COM
170,000

EBAY BUSINESSES
77% OF US
CREATE CONTENT ONLINE

HOUSE OF FRANKENSTEIN, 1944
SOURCE: DOCTORMACRO.COM
WHAT DO YOUR AUDIENCES
WANT TO MAKE…
WITH YOU?
WHAT DO YOUR AUDIENCES
WANT TO MAKE…
WHAT DO YOUR AUDIENCES
WANT TO MAKE…
WITH YOU?
STRATEGY

GIVE PEOPLE
WAYS TO MAKE + SHARE

IKEA TOY BEAST
SOURCE: ADSOFTHEWORLD.COM
GIVE PEOPLE
INGREDIENTS
RATHER THAN THE
FINISHED ARTICLE
NIKEID
SOURCE: NIKE.CO.UK
GIVE
PEOPLE
SKILLS
SOURCE: FABERACADEMY.COM
MoMA unadulterated
TO GET PEOPLE’S
MONEY

GIVE PEOPLE
A PLATFORM
behaviour 3

PEOPLE ARE TAKING
BACK THEIR TIME
Faster and more frequent communication has allowed brands to push
too much at us – and people are looking for ways to control that flow, to get
things when they want them, where they want them, and on their terms.

GHOSTFACE CHILLAH
SOURCE: SNAPCHAT
‘WE’RE CREATING NEW PATTERNS OF
CONVERSATION’
MARTIN GEDDES

GHOSTFACE CHILLAH
SOURCE: SNAPCHAT
VERY FEW OF US
WATCH TELEVISION IN REAL TIME
ANY MORE
WHY SHOULD THEY VISIT YOU IN
REAL TIME?
GHOSTFACE CHILLAH
SOURCE: SNAPCHAT
HOW CAN YOU BE ON-DEMAND?
STRATEGY

LET PEOPLE
MANAGE THEIR
TIME WITH YOU
FITBIT DEVICE AND INTERFACE
SOURCE: TRENDHOEK.NL
DON’T BE DEMANDING

SOURCE: COURSERA.COM
GIVE PEOPLE A MENU,
FROM QUICK SNACKS,
TO LONGER, DEEPER
EXPERIENCES
HBOGO APP
SOURCE: INTOMOBILE.COM
CURZON ON DEMAND
TO GET PEOPLE’S
TIME

GIVE PEOPLE
FREEDOM
ADDING UP TO A
FAIR EXCHANGE
TRUST < --- > PURPOSE
MONEY < --- > MARKET
TIME < --- > FREEDOM
TO GET PEOPLE’S:
TRUST
MONEY
TIME
EFFORT
FEEDBACK
HABITS
IDEAS
NETWORKS
COMMITMENT
ADVOCACY

GIVE PEOPLE:
PRODUCTS
SERVICES
PURPOSE
TRADE SECRETS
INSIDE STORIES
MARKETPLACE
SKILLS
TOOLS
COMMUNITIES
FREEDOM
RESULTING IN
AUDIENCE < --- > CONTRIBUTOR
CO-CREATION < --- > VALUE
TIME < --- > INVESTMENT
THE NEW ROLE
FOR BRAND?
Creating a new relationship between brands and consumers.
One of give and take.
What new value do you create for people?
And what value do they create for you?

XXX
SOURCE: XXX
EVERYONE
WILL
CREATE MORE
VALUE
FOR EACH OTHER

BRAND
WILL BE
THE THING
EVERYONE
SHARES
LET’S CHAT
@DAZEZULI
WOLFFOLINS.COM

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The New Mainstream // Future of Marketing Masterclass - REMIX London December 2013