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Airline digital channels: Starting the conversation

by Customer Experience Director at Trader Media Group on Jan 13, 2009

  • 4,829 views

What are the customer touchpoints for an airline in the future? How will customers use web 2.0 and different channels to interact with the airline, before, during and after flying? This presentation ...

What are the customer touchpoints for an airline in the future? How will customers use web 2.0 and different channels to interact with the airline, before, during and after flying? This presentation may not give all the answers, but is designed to get you thinking. Thinking in terms of customer journeys rather than cold features and functionality. http://www.dancingmango.com/blog/2009/01/13/what-is-the-storywhat-is-the-story/ for me details

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Airline digital channels: Starting the conversation Airline digital channels: Starting the conversation Presentation Transcript