proactive approaches in the travel industry via social media and how to integrate social media into campaigns

1. Socialising the Travel Experience Craig Hepburn Global Director, Digital Nokia 15.05.2010

2. Social can get you in all kinds of trouble!!

3. What does it mean… Social media is an umbrella term that defines the various activities that integrate technology, social interaction, and the construction of words, pictures, videos, and audio.

4. Why do people do it… It’s how people engage, participate, and share online…

5. Where is it moving… The connected social web is moving away from ‘individual’ search to ‘social’ discover…

6. Facebook now the No1 Destination online

7. Social Business Design / Enterprise 2.0

8. Social Workplace = social marketplace Social Market Place Social Work Place Social Work Place Travel Content

9. Social content is everywhere…

10. Gen Y no longer communicate via email

11. What does this mean for Travel?...

12. Social Publishing

13. Web Content management framework required

14. Publishable – Ensure you publish all marketing collateral to the web Findable – Provide search friendly naming terms to the content Social – By using slideshare, youTube, twitter, linkedIn to socialise content Viral – Encourage colleagues, partners, friends, customers to share Syndicatable – Allow people to subscribe to our content, events etc Linkable – All marketing material should have appropriate links

15. Social Applications

16. Engage with your audience / community managers

17. Content syndication enables social sharing

18. Harness the social conversations!

19. Harness the social tag to amplify message!

20. Use Promoted Tweets…wisely!

21. Embeddable Tweets

22. Travel Blogs and Social Kudos

23. Its not what you know…its what you like!

24. Its not what you know…its what you like!

25. Social Sign On – Facebook Connect

26. Reap the social reward ROI in real $$$ - http://vitrue.com/

27. Measure your social channels

28. 7 Steps to Social Start with a plan, not tactics. Research and build a Social Media Roadmap involving: Audience, Objectives, Strategy, Tactics, Tools/Technology and Metrics. “Give to get” – Successful social media marketing programs involve listening and participation. Commit resources & time to be successful or you may very well fail. It’s important to forecast labor hours, who, what, when, how and where with the intention of succeeding, not just experimenting. Be transparent with intentions & your identity or you may alienate the very audiences you’re trying to connect with. Understand, you do not control the message. Old habits die hard and there’s a tendency to want to treat social media participation like advertising where the ability to control messaging is the norm. Welcome participation, feedback and co-creation. As comfort levels rise with social web participation, companies will see opportunities to encourage participation with communications, especially with brand evangelists. Metrics should roll up to objectives and objectives should be relevant to the channel.

29. STA Travel - Worlds First Virtual Travel Agent

30. Thank You - Questions? I blog at http://forwebsake.blogspot.com Follow me on twitter @ http://twitter.com/craighepburn Download presentations @ http://www.slideshare.net/craighepburn Join our conversations @ http://conversations.nokia.com/