This document discusses managing psychosocial risks and work-related stress in European workplaces. It defines psychosocial risks as aspects of work design, organization, and management that can negatively impact workers' emotional, cognitive, and physical health. Common psychosocial risk factors include excessive demands, lack of control or support, poor relationships, and violence. Left unaddressed, these risks can lead to increased stress, anxiety, depression, and physical health problems for workers as well as higher costs and lost productivity for businesses. The document provides an overview of EU-OSHA's efforts to raise awareness of psychosocial risks and promote prevention strategies, such as conducting risk assessments, developing action plans, implementing organizational changes, and monitoring outcomes.
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Managing Psychosocial Risks at Work by EU-OSHA
1. Safety and health at work is everyone’s concern. It’s good for you. It’s good for business.
Managing psychosocial risks at work – A
European Perspective
Tim Tregenza
Network Manager
23 October 2015
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www.healthy-workplaces.eu
Campaigning and raising Awareness
Without awareness there
is no prevention
EU-OSHA uses a range of
awareness-raising tools
to address a diverse
target audience
EU-OSHA materials are
available for download
and use free of charge
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Psychosocial
risks
poor work design,
organisation and
management
unfavourable social
context of work
Negative outcomes
Emotional
Cognitive
Behavioural
Physical and mental
ill-health
Work-related
Stress
demands at work
are beyond
worker’s capacity
to cope with them
Non work-related factors
major life events, serious illness, bereavement, etc.
What is work-related stress?
Violence, harassment, bullying
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Stress risk factors at work (psychosocial risks)
Excessive demands
Lack of control (lack of consultation and influence)
Inadequate support
Poor relationships (poor cooperation, blame culture, harassment)
Violence from third parties (verbal or physical aggression, threats,
unwanted sexual attention)
Role conflict or role clarity
Poor management of change (poor communication, job insecurity)
Injustice (unfair distribution of work, rewards, promotions)
Poor work-life balance
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Stress – consequences (personal)
Emotional (irritability, anxiety, low mood, sleeping problems,
tiredness)
Cognitive (difficulty in concentrating, learning new things,
making decisions, negative thinking)
Behavioural (making errors, becoming withdrawn or
aggressive, substance abuse
Physical and mental ill-health
(depression, anxiety, burnout,
musculoskeletal and cardiovascular
diseases, diabetes)
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Stress – consequences (business / societal)
Poor overall business performance
Increased absenteeism
o stress is one of the main causes of lost working days (Europe)
o stress-related sick leaves usually last much longer than sick leaves
caused by other issues
Presenteeism
Increased accident rates
High turnover
Health care costs
Early retirement
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The scale of the problem
Eurobarometer (2014)
Exposure to stress considered to be the main workplace health and safety
risk (indicated by 53% of European workers)
27% of workers suffered from stress, depression or anxiety caused by or
worsened by work (during last 12 months)
EU-OSHA opinion poll (2013)
around 4 in 10 workers think that stress is
not handled well in their workplace.
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ESENER-2 – Risk factors present in the
establishment (% establishments, EU-28).
Base: all establishments in the EU-28.
Note: psychosocial risk factors shaded in orange.
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Managing psychosocial issues
Just over half of all surveyed establishments in the EU-
28 report having sufficient information on how to include
psychosocial risks in risk assessments (Cyprus 50%)
Psychosocial risk factors are perceived as more
challenging than others
Almost one in five of the establishments that report
psychosocial risk factors say they lack information or
adequate tools to deal with the risk effectively
There is reluctance to talk about psychosocial risks (30%
of establishments)
Only 63% of establishments said that workers had a role
in design and set up of psychosocial risk prevention
measures (Cyprus 43%)
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Framework Directive: The hierarchy of control
Avoid risks
Evaluate the risks that cannot be avoided
Combat risks at source
Adapt the work to the individual
Adapt to technical progress
Substitute the dangerous for the less dangerous
Have an overall coherent prevention policy
Collective measures over individual measures
Give appropriate instructions
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Managing psychosocial risks
Despite its sensitive nature, stress and psychosocial risks at
work can be successfully managed
Holistic approach is the most effective:
Providing necessary help, back to work programmes
Improving the psychosocial work environment
Workplace health promotion
Leadership and worker participation is essential
Middle managers have a crucial role to play
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Managing stress and psychosocial risks involves the same
basic principles and processes as for other workplace hazards
1) Raising awareness
2) Assessing risks
3) Developing an action plan:
- can stress risk factors be eliminated?
- if not, decide what preventive/protective measures need to be put in place
- give priority to organisational measures (before individual solutions to deal with
stress)
4) Monitoring and evaluation
Managing psychosocial risks
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Implementing preventive measures
(examples)
Ensuring enough time for workers to perform their tasks, deciding about priorities
Adjusting workloads to the capabilities and resources of each worker, designing tasks to
be stimulating
Giving workers control over the way they do their work, allowing them to take part in
decisions that affect them
Providing support
Resolving conflicts
Providing clear job descriptions and rewarding good performance
Transparency in terms of job security, clear promotion procedures
Enabling workers to make complaints and have them taken seriously
Minimise physical risks
Providing opportunities for social interaction
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Explains work-related stress and psychosocial risks, their causes and
consequences
Gives practical examples of actions that fit small companies
Addresses concerns and misconceptions
Directs to national resources
E-guide for managing stress and psychosocial risks
Available in 30
national versions
The Agency’s vision is to be the European centre of excellence for occupational safety and health information, promoting a preventive culture to support the goal of making Europe’s current and future workplaces safe, healthy and productive, and we have identified our values as being pan-European; relevant and responsive; reliable and transparent; tripartite; and partnership- and network-based.
Information agency
Not policy
Not enforcement
Council Regulation as reference:
Provide Community bodies, Member States, social partners and those involved in the field with technical, scientific and economic information on OSH
Targeted by Board in mission and vision taking into account available resources
HWC 2014/15 Campaign on Stress
April 28: Launch (Greek Presidency)
Focus on practical prevention
(World Congress symposium August)
Psychosocial risks and their management
Significant changes which are taking place in the world of work lead to emerging psychosocial risks. Such risks, which are linked to the way work is designed, organised and managed, as well as to the economic and social context of work, result in an increased level of stress and can lead to serious deterioration of mental and physical health.
• As pointed out above, having to deal with difficult customers, patients, pupils, etc. (58%) and time pressure (43%) are the two most frequently reported psychosocial risk factors among establishments in the EU-28. Both risk factors share a similar sector profile, being most prevalent among establishments in education, human health and social work activities and in public administration, while their lowest proportions correspond to agriculture, forestry and fishing and to manufacturing. Both risk factors increase with establishment size, but particularly time pressure.
• Having to deal with difficult customers, patients, pupils, etc. is more often reported as a risk factor by establishments in Montenegro (78%) and France and Estonia (both 70%) as opposed to Turkey (28%), Italy (37%) and Lithuania (39%).
• There appears to be a country cluster when it comes to time pressure, which is most commonly indicated by establishments in the Nordic countries and by quite some difference with the rest: Sweden and Finland (both 74 %) are closely followed by Denmark (73 %) and Norway and Iceland (both 71%). The next country in this ranking is the Netherlands (62%). The lowest proportions again correspond to Turkey (15%), Lithuania (16%) and Italy (21%).
Psychosocial risk management
• Psychosocial risk factors are perceived as more challenging to manage than others; almost one in five of those establishments reporting having to deal with difficult customers or experiencing time pressure indicate that they lack information or adequate tools to deal with the risk effectively.
• By sector, ESENER-2 shows that the highest proportions of establishments reporting a lack of information or tools to manage the risks effectively are found in public administration, followed by finance, real estate and other technical scientific or personal services activities, on the one hand, and education, human health and social work activities, on the other.
• Building on this, ESENER-2 explores the ways in which establishments manage psychosocial risks by asking about (a) action plans and procedures to deal with stress, bullying or harassment and cases of threats, abuse or assaults and (b) specific measures that have been taken in the last three years.
• Around 33% of establishments with more than 20 workers in the EU-28 report having an action plan to prevent work-related stress (Figure 5), this figure increasing with establishment size and being clearly more frequent in education, human health and social work activities. There are important differences by country, the highest proportions being found in the United Kingdom (57%), Romania (52%) and Sweden and Denmark (both 51%) in contrast to the Czech Republic (8%) and Croatia and Estonia (both 9%).
• Specifically among those establishments that report having to deal with difficult customers, patients or pupils, 55% of those employing 20 or more workers report having a procedure in place to deal with this type of risk (EU-28 average). This proportion rises to 72% among establishments in education, human health and social work activities. By country, the highest proportions correspond to the United Kingdom (91%) and Sweden and Ireland (both 80%), while the lowest are found in Hungary (21%) and Bulgaria (29%).
Psychosocial hazards at work
time pressure, excessive demands, poor work organisations, job insecurity, role ambiguity, harassment, violence, lack of influence, lack of support, poorly managed organisational change, conflicting demands at work and home, working alone, etc.