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NLA Voice of the Customer

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Casey Kralik
Casey Kralik

Designing Library Services to Meet User Expectations

EducationBusiness
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Voice of the Customer Designing Library Services to Meet User Expectations Presented by Robin Bernstein, Becky Wymer and Casey Kralik October 15, 2010
Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Service at BU ,[object Object],[object Object],[object Object],[object Object]
VOC ,[object Object],[object Object],[object Object],[object Object]
VOC / NPS ,[object Object],[object Object],[object Object]
VOC / MBW ,[object Object],[object Object],[object Object],[object Object]
VOC / LIRM ,[object Object]
VOC ,[object Object],[object Object],[object Object]
VOC: Responses
VOC: Responses ,[object Object],[object Object],[object Object],Standards, Goals and Initiatives
VOC: Responses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
VOC: Responses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
VOC: Responses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
VOC: Proactive Development
VOC: Communication ,[object Object],[object Object],[object Object],[object Object]
VOC: Courses/Programs ,[object Object],[object Object],[object Object],[object Object]
VOC: Research ,[object Object],[object Object],[object Object],[object Object]
VOC: Library Classroom ,[object Object],[object Object],[object Object]
VOC: Conclusion ,[object Object],[object Object],[object Object]
VOC Conclusion ,[object Object],[object Object],[object Object],[object Object]
Voice of the Customer ,[object Object]
VOC: Contact Us ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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NLA Voice of the Customer