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Robbins organizationbehaviour -chapter1 12130920-093
1.
Bob Stretch Southwestern College Robbins
& Judge Organizational Behavior 13th Edition What Is Organizational Behavior?What Is Organizational Behavior? 1-1 © 2009 Prentice-Hall Inc. All rights reserved.
2.
Chapter Learning ObjectivesChapter
Learning Objectives After studying this chapter you should be able to: – Demonstrate the importance of interpersonal skills in the workplace. – Describe the manager’s functions, roles, and skills. – Define organizational behavior (OB). – Show the value to OB of systematic study. – Identify the major behavioral science disciplines that contribute to OB. – Demonstrate why there are few absolutes in OB. – Identify the challenges and opportunities managers have in applying OB concepts. – Compare the three levels of analysis in this book’s OB model. 1-2 © 2009 Prentice-Hall Inc. All rights reserved.
3.
The Importance of
Interpersonal SkillsThe Importance of Interpersonal Skills Understanding OB helps determine manager effectiveness – Technical and quantitative skills are important – But leadership and communication skills are CRITICAL Organizational benefits of skilled managers – Lower turnover of quality employees – Higher quality applications for recruitment – Better financial performance 1-3 © 2009 Prentice-Hall Inc. All rights reserved.
4.
What Managers DoWhat
Managers Do They get things done through other people. Management Activities: – Make decisions – Allocate resources – Direct activities of others to attain goals Work in an organization – A consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals. 1-4 © 2009 Prentice-Hall Inc. All rights reserved.
5.
Management FunctionsManagement Functions 1-5 ©
2009 Prentice-Hall Inc. All rights reserved.
6.
Management Functions: PlanManagement
Functions: Plan A process that includes defining goals, establishing strategy, and developing plans to coordinate activities. As managers advance, they do this function more often. 1-6 © 2009 Prentice-Hall Inc. All rights reserved.
7.
Management Functions: OrganizeManagement
Functions: Organize Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made. 1-7 © 2009 Prentice-Hall Inc. All rights reserved.
8.
Management Functions: LeadManagement
Functions: Lead A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts. It is about PEOPLE! 1-8 © 2009 Prentice-Hall Inc. All rights reserved.
9.
Management Functions: ControlManagement
Functions: Control Monitoring performance, comparing actual performance with previously set goals, and correcting any deviation. 1-9 © 2009 Prentice-Hall Inc. All rights reserved.
10.
Discovered ten
managerial roles Separated into three groups: – Interpersonal – Informational – Decisional Mintzberg’s Managerial RolesMintzberg’s Managerial Roles E X H I B I T 1–1 E X H I B I T 1–1 1-10 © 2009 Prentice-Hall Inc. All rights reserved.
11.
Mintzberg’s Managerial Roles:
InterpersonalMintzberg’s Managerial Roles: Interpersonal Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education. 1-11 © 2009 Prentice-Hall Inc. All rights reserved.
12.
Mintzberg’s Managerial Roles:
InformationalMintzberg’s Managerial Roles: Informational Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education. 1-12 © 2009 Prentice-Hall Inc. All rights reserved.
13.
Mintzberg’s Managerial Roles:
DecisionalMintzberg’s Managerial Roles: Decisional Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education. 1-13 © 2009 Prentice-Hall Inc. All rights reserved.
14.
Katz’s Essential Management
SkillsKatz’s Essential Management Skills Technical Skills – The ability to apply specialized knowledge or expertise Human Skills – The ability to work with, understand, and motivate other people, both individually and in groups Conceptual Skills – The mental ability to analyze and diagnose complex situations 1-14 © 2009 Prentice-Hall Inc. All rights reserved.
15.
Luthans’ Study of
Managerial ActivitiesLuthans’ Study of Managerial Activities Is there a difference in frequency of managerial activity between effective and successful managers? Four types of managerial activity: – Traditional Management • Decision-making, planning, and controlling. – Communication • Exchanging routine information and processing paperwork – Human Resource Management • Motivating, disciplining, managing conflict, staffing and training. – Networking • Socializing, politicking, and interacting with others. 1-15 © 2009 Prentice-Hall Inc. All rights reserved.
16.
Successful vs. Effective
Allocation by TimeSuccessful vs. Effective Allocation by Time E X H I B I T 1–2 E X H I B I T 1–2 Managers who promoted faster (were successful) did different things than did effective managers (those who did their jobs well) 1-16 © 2009 Prentice-Hall Inc. All rights reserved.
17.
Organizational BehaviorOrganizational Behavior A
field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. 1-17 © 2009 Prentice-Hall Inc. All rights reserved.
18.
Intuition and Systematic
StudyIntuition and Systematic Study The two are complementary means of predicting behavior. 1-18 © 2009 Prentice-Hall Inc. All rights reserved.
19.
An Outgrowth of
Systematic Study…An Outgrowth of Systematic Study… Evidence-Based Management (EBM) Basing managerial decisions on the best available scientific evidence Must think like scientists: 1-19 © 2009 Prentice-Hall Inc. All rights reserved.
20.
Managers Should Use
All Three ApproachesManagers Should Use All Three Approaches The trick is to know when to go with your gut. – Jack Welsh Intuition is often based on inaccurate information Faddism is prevalent in management Systematic study can be time-consuming Use evidence as much as possible to inform your intuition and experience. That is the promise of OB. 1-20 © 2009 Prentice-Hall Inc. All rights reserved.
21.
Contributing DisciplinesContributing Disciplines See
E X H I B I T 1–3 for details See E X H I B I T 1–3 for details Many behavioral sciences have contributed to the development of Organizational Behavior 1-21 © 2009 Prentice-Hall Inc. All rights reserved.
22.
PsychologyPsychology The science that
seeks to measure, explain, and sometimes change the behavior of humans and other animals. Unit of Analysis: – Individual Contributions to OB: – Learning, motivation, personality, emotions, perception – Training, leadership effectiveness, job satisfaction – Individual decision making, performance appraisal attitude measurement – Employee selection, work design, and work stress 1-22 © 2009 Prentice-Hall Inc. All rights reserved.
23.
Social PsychologySocial Psychology An
area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another. Unit of Analysis: – Group Contributions to OB: – Behavioral change – Attitude change – Communication – Group processes – Group decision making 1-23 © 2009 Prentice-Hall Inc. All rights reserved.
24.
SociologySociology Unit of Analysis: --
Organizational System Contributions to OB: – Group dynamics – Work teams – Communication – Power – Conflict – Intergroup behavior -- Group – Formal organization theory – Organizational technology – Organizational change – Organizational culture The study of people in relation to their fellow human beings. 1-24 © 2009 Prentice-Hall Inc. All rights reserved.
25.
AnthropologyAnthropology Unit of Analysis: --
Organizational System Contributions to OB: – Organizational culture – Organizational environment -- Group – Comparative values – Comparative attitudes – Cross-cultural analysis The study of societies to learn about human beings and their activities. 1-25 © 2009 Prentice-Hall Inc. All rights reserved.
26.
Few Absolutes in
OBFew Absolutes in OB Situational factors that make the main relationship between two variables change—e.g., the relationship may hold for one condition but not another. 1-26 © 2009 Prentice-Hall Inc. All rights reserved.
27.
Challenges and Opportunities
for OBChallenges and Opportunities for OB Responding to Globalization Managing Workforce Diversity Improving Quality and Productivity Improving Customer Service Improving People Skills Stimulating Innovation and Change Coping with “Temporariness” Working in Networked Organizations Helping Employees Balance Work-Life Conflicts Creating a Positive Work Environment Improving Ethical Behavior 1-27 © 2009 Prentice-Hall Inc. All rights reserved.
28.
Responding to GlobalizationResponding
to Globalization Increased foreign assignments Working with people from different cultures Coping with anti-capitalism backlash Overseeing movement of jobs to countries with low- cost labor Managing people during the war on terror 1-28 © 2009 Prentice-Hall Inc. All rights reserved.
29.
Managing Workforce DiversityManaging
Workforce Diversity The people in organizations are becoming more heterogeneous demographically – Embracing diversity – Changing U.S. demographics – Changing management philosophy – Recognizing and responding to differences See E X H I B I T 1–4 See E X H I B I T 1–4 1-29 © 2009 Prentice-Hall Inc. All rights reserved.
30.
Developing an OB
ModelDeveloping an OB Model A model is an abstraction of reality: a simplified representation of some real-world phenomenon. Our OB model has three levels of analysis – Each level is constructed on the prior level E X H I B I T 1–5 E X H I B I T 1–5 1-30 © 2009 Prentice-Hall Inc. All rights reserved.
31.
Types of Study
VariablesTypes of Study Variables Independent (X) – The presumed cause of the change in the dependent variable (Y). – This is the variable that OB researchers manipulate to observe the changes in Y. Dependent (Y) – This is the response to X (the independent variable). – It is what the OB researchers want to predict or explain. – The interesting variable! 1-31 © 2009 Prentice-Hall Inc. All rights reserved.
32.
Interesting OB Dependent
VariablesInteresting OB Dependent Variables Productivity – Transforming inputs to outputs at lowest cost. Includes the concepts of effectiveness (achievement of goals) and efficiency (meeting goals at a low cost). Absenteeism – Failure to report to work – a huge cost to employers. Turnover – Voluntary and involuntary permanent withdrawal from an organization. Deviant Workplace Behavior – Voluntary behavior that violates significant organizational norms and thereby threatens the well-being of the organization and/or any of its members. 1-32 © 2009 Prentice-Hall Inc. All rights reserved.
33.
More Interesting OB
Dependent VariablesMore Interesting OB Dependent Variables Organizational Citizenship Behavior (OCB) – Discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization. Job Satisfaction – A general attitude (not a behavior) toward one’s job; a positive feeling of one's job resulting from an evaluation of its characteristics. 1-33 © 2009 Prentice-Hall Inc. All rights reserved.
34.
The Independent VariablesThe
Independent Variables The independent variable (X) can be at any of these three levels in this model: Individual – Biographical characteristics, personality and emotions, values and attitudes, ability, perception, motivation, individual learning and individual decision making. Group – Communication, group decision making, leadership and trust, group structure, conflict, power and politics, and work teams. Organization System – Organizational culture, human resource policies and practices, and organizational structure and design. 1-34 © 2009 Prentice-Hall Inc. All rights reserved.
35.
OB ModelOB Model E
X H I B I T 1–6 E X H I B I T 1–6 Independent Variables (X) Dependent Variables (Y) 1-35 © 2009 Prentice-Hall Inc. All rights reserved.
36.
Summary and Managerial
ImplicationsSummary and Managerial Implications Managers need to develop their interpersonal skills to be effective. OB focuses on how to improve factors that make organizations more effective. The best predictions of behavior are made from a combination of systematic study and intuition. Situational variables moderate cause-and-effect relationships – which is why OB theories are contingent. There are many OB challenges and opportunities for managers today. The textbook is based on the contingent OB model. 1-36 © 2009 Prentice-Hall Inc. All rights reserved.
37.
All rights reserved.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America. Copyright ©2009 Pearson Education, Inc. Publishing as Prentice Hall
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