Communication Recap Week 5 13/8/2013
To be an effective communicator we need to be very
aware of our own communication st...
This occurs when the message sent is received as the
sender intended it.
This is achieved by the content of the message
...
Barriers to effective communication
There are lots of behaviours that we all engage in that
have a negative impact on com...
Diverting would be the most commonly used
roadblock to effective communication
Diverting occurs when you change the conv...
Giving full attention to the speaker
Putting other thoughts temporarily aside in order to
concentrate on what is being s...
Components of good listening (cont)
Listening to all the other person has to say, rather than
tuning out halfway through ...
EMPHASIS AND TONE OF VOICE – HOW CAN
THIS EFFECT THE MESSAGE THAT OTHER PEOPLE
RECEIVE?
Components of good listening
Components of good listening
SPEED -
EYE-CONTACT
GESTURE AND POSTURE....The movements we make
with our head and hands c...
Components of good listening
What are some of the ways we
can use gestures and postures
to communicate with people?
Components of good listening
S Sit or position yourself so you can see the person
O Open body language
L Lean towards the ...
Components of good listening
Dealing with other peoples anger.
Behave in a professional manner
Keep emotional responses ...
Components of good listening
Communicating to clarify meaning
When we want to learn more about what
someone is telling us...
Components of good listening
Questions
Closed questions generally start with;
Is
Are
Do
An example of a closed question is...
Components of good listening
What type of questions are these?
Are you having problems with this math work?
When that pers...
Components of good listening
It’s better to ask people more
questions so that you are sure you
understand what they are as...
Components of good listening
If by asking open questions you
ascertain the organisation does
not provide the service they
...
Components of good
listening
Activity 2 – working
individually....
Types of questions
Components of good listening
Communicating to clarify meaning
(recap)
Closed questions can be answered in a few words
or ...
Components of good listening
Activity 3
Working in 2 groups –
Group 1 has 2 of the students asking the other
half of the g...
Components of good listening
Week 6 Communicate
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Week 6 Communicate

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Week 6 Communicate

  1. 1. Communication Recap Week 5 13/8/2013 To be an effective communicator we need to be very aware of our own communication strengths and weaknesses You will need to regularly reflect on the interactions you have with clients, co-workers and friends to assess what works and what barriers might be present
  2. 2. This occurs when the message sent is received as the sender intended it. This is achieved by the content of the message (verbal) and the non-verbal cues matching each other This means the messages are congruent – a match between verbal and non-verbal If we want to be effective communicators it is important that we send messages that are congruent Effective Communication
  3. 3. Barriers to effective communication There are lots of behaviours that we all engage in that have a negative impact on communication Following are behaviours that inhibit effective communication criticising(blaming) name calling (labelling) diagnosing praising ordering moralising excessive questioning threatening advising diverting reassuring logical argument
  4. 4. Diverting would be the most commonly used roadblock to effective communication Diverting occurs when you change the conversation to something you want to talk about i.e. Changing the subject Barriers to effective communication
  5. 5. Giving full attention to the speaker Putting other thoughts temporarily aside in order to concentrate on what is being said. Resisting distractions. Not just listening to the words but 'tuning in' to the feelings behind them – the feelings are just as important as the words themselves. Giving non-verbal signals which indicate attention and interest (e.g nods, eye contact, appropriate facial expressions) 2. Communication Skills – Week 6 20/8/2013 Components of good listening
  6. 6. Components of good listening (cont) Listening to all the other person has to say, rather than tuning out halfway through to plan your response. Being able to suspend making an opinion or judgement about what is being said and concentrating on what is being said and NOT your reaction to it. Checking that the message you received is the one that the sender intended by using questions and checking skills.
  7. 7. EMPHASIS AND TONE OF VOICE – HOW CAN THIS EFFECT THE MESSAGE THAT OTHER PEOPLE RECEIVE? Components of good listening
  8. 8. Components of good listening SPEED - EYE-CONTACT GESTURE AND POSTURE....The movements we make with our head and hands can influence the communication we have with people.
  9. 9. Components of good listening What are some of the ways we can use gestures and postures to communicate with people?
  10. 10. Components of good listening S Sit or position yourself so you can see the person O Open body language L Lean towards the person V Verbalise agreement – ummm, really? etc E Eye contact ACTIVITY 1
  11. 11. Components of good listening Dealing with other peoples anger. Behave in a professional manner Keep emotional responses in check Stay focused on the issue, or, relevant information
  12. 12. Components of good listening Communicating to clarify meaning When we want to learn more about what someone is telling us or want to make sure that we know what they are saying we will ask them questions. Closed vs open questions.
  13. 13. Components of good listening Questions Closed questions generally start with; Is Are Do An example of a closed question is “Do you have any brothers or sisters? What are some examples of closed questions?
  14. 14. Components of good listening What type of questions are these? Are you having problems with this math work? When that person yelled at you, how did that make you feel? When did you move to your new house? What thoughts come to mind when you think about school? How did you do in your last assessment task? Is there someone I could phone to come and pick you up? Questions
  15. 15. Components of good listening It’s better to ask people more questions so that you are sure you understand what they are asking you than to assume you know. You need to take time when dealing with clients to ensure that you understand what they are really seeking from your organisation.
  16. 16. Components of good listening If by asking open questions you ascertain the organisation does not provide the service they require, it will ease their frustration if they find that out early rather than later in the process.
  17. 17. Components of good listening Activity 2 – working individually.... Types of questions
  18. 18. Components of good listening Communicating to clarify meaning (recap) Closed questions can be answered in a few words or with a yes or no. They are useful for obtaining information and helping to focus the communication. Open questions are those that allow for and encourages others to talk and help them to be more specific or to express their feelings about something.
  19. 19. Components of good listening Activity 3 Working in 2 groups – Group 1 has 2 of the students asking the other half of the group closed questions. Group 2 has 2 of the students asking the other half open questions. How did it affect your conversations?
  20. 20. Components of good listening

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