Enterprise 2.0

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2 comments

+ Kate Carruthers 2 years ago
Thanks for the insights - like the idea that we can inadvertantly give people the message that they are wrong & immediately put them offside.
+ Craig Thomler 2 years ago
Good presentation Kate,

One thought ...

Sometimes those attempting to create change convey a message - deliberately or not - that whatever people are doing now is wrong, so they need to change.

This approach creates resistance and can make change much harder.

In fact I believe that much of the backlash against change isn’t due to the change, but is due to the change agent’s approach.

The best change agents acknowledge the good in what people are doing and portray change as a way to continue to improve and develop.

When I talk about change with people, I make it clear that they are NOT wrong.

The external environment has changed, customer perceptions have changed, technology has changed - everything they’ve done to-date remains right, appropriate and fantastic.

We can choose to keep doing what we are doing - and will continue to be successful, but if we embrace change we can even better address customer needs.

ibox2000, Consultant favorited this 8 months ago
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Lee Bryant, Consultant at Headshift, favorited this 2 years ago
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terrencewood favorited this 2 years ago
Tags enterprise2.0 strategy management
Miguel Membrado, Founder & CEO at Kimind Consulting, favorited this 2 years ago
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Enterprise 2.0 for Information Professionals Conference Sydney Aug 2008 Enterprise 2.0 & Stakeholder Resistance Kate Carruthers Aug-08 © 2008 Digital Business Group Pty Ltd 1
Who Am I? • Marketer, technologist, renaissance woman – http://www.katecarruthers.com – http://www.digbiz.com.au Jun-2008 © 2008 Digital Business Group Pty Ltd 2
10 Questions Aug-08 © 2008 Digital Business Group Pty Ltd 3
Why would a business want to adopt this technology? Aug-08 © 2008 Digital Business Group Pty Ltd 4
speed of CHANGE Aug-08 © 2008 Digital Business Group Pty Ltd 5