The document provides information about Digital Natives, a creative agency. It discusses why they do their work, who they work with, what clients can expect, and what they expect from clients. Digital Natives is passionate about creative problem solving and providing great work through hard work and responsiveness while maintaining clear communication and respect for their clients.

1. Amongst
the Natives
A little bit about working with us.

2. Why we do this.
We’ve been lucky enough to work with
some amazing clients on some frankly
awesome projects, and we love every
last one of them. Through all this, we’ve
seen what makes our clients the happiest
and what makes our jobs the most
enjoyable.
We figured it would be helpful if we laid
this all out at the get-go to make sure our
relationship with you is equally as
awesome.

3. Why we’re here.
We started Digital Natives because we
love to be creative for a cause, and we
love to create really cool things. We
also like being our own boss, the pride
in starting a business, and working with
our friends. It’s important to us that we
do work with people we like.

4. Who we work with.
We work with clients that are as
passionate about their business as we
are about ours. Our clients are “in it to
win it” and are not just looking forward
to the weekend.

5. Who we are.
We’re not designers, developers,
copywriters, coordinators, community
managers, art directors, photographers,
or planners.
We’re problem solvers. We just happen
to do those other things on the side.

6. What you can
expect from us.

7. Great work.
We’re not done at 5. We’re done when
we’re done.
We see the work we do with you as our
own, and we treat it like such. We’re
too young to not take pride in the work
we are producing.

8. Hard work.
We don’t take, or advise, the easy way,
unless of course it’s the right thing to do.

9. Access.
Our normal business hours are Monday
through Friday 9:00AM to 6:00PM
New York time.
We try to respond to any phone or email
inquiry within one day.

10. Honest opinions.
We call it like we see it. Most of the
time we’ll agree with your strategy, but
sometimes we might suggest you take a
different track.
After all, you’re paying us for our
expertise and we want you to get your
money’s worth.

11. A few jokes.
Sometimes, we can be funny. Not
always, but sometimes.
At some point in our relationship we will
likely make a joke about the Jets or the
MTA. Hopefully you laugh.

12. What we expect
from you.

13. Clear direction.
Charles Kettering famously observed that
“a problem well-stated is half-solved.”
Up front, we are going to ask you what
success looks like, and then we’re going
to work backwards from there.
Throughout our relationship, we make
sure that there is a clear and mutual
understanding of the goalposts.

14. Responsiveness.
We meet our deadlines, and we’re
going to hold you to yours too. Our
contract language has clear incentives
for maintaining a schedule that is
mutually beneficial to your team and
ours.

15. Constructive feedback.
For initial designs, we ask that you sleep
on them before you respond. We want
to hear your thoughts tomorrow.
Many pieces of our work require your
approval. We ask that you develop a
consensus opinion from your team before
we do revisions.

16. Respect.
Every now and then, we run into the odd
individual who believes that just because
we trade in pixels, our work “isn’t real.”
We ask that you understand that we run
a business, and that we have to make a
profit from the work we do and the time
we spend doing it - otherwise we
couldn’t do it.

17. Use of the tools.
We’ve developed a workflow that
enables us to produce our best work,
and it involves your participation.
We will ask you to use some tools that
you may or may not already have
knowledge of, such as Google Docs
and Dropbox. Don’t worry though, we
will provide resources to help with
anything you have trouble with.

18. Couple more
odds and ends.

19. Confidentiality
We don’t openly talk about your
business on the subway or at lunch. You
never know who’s listening.

20. Oops.
We try not to make mistakes, but we’re
human. If there is a mistake that we
caused, we’ll do everything we can to
fix it. However, the final review of
completed work is ultimately your
responsibility, so whip out your glasses.

21. Payment.
Payment can be made via check
payable to “Natives LLC.”
Invoices are issued as outlined in the
proposal and/or contract with 30 day
terms (unless otherwise specified).
Invoices more than 30 days overdue are
subject to suspension of service and an
interest rate of 1% per month.

22. Contact.
5-22 46th Avenue - 3rd Floor
Long Island City, NY 11101
Phone: (718) 433-1122
Email: info@nativesgroup.com
Ben Guttmann Jonathan Jacobs
CEO CMO
ben@nativesgroup.com jonathan@nativesgroup.com

23. Thank you.
We’re looking
forward to this.