1. Thank you
The influence of this word when looked from statistics point of view may be difficult to quantify.
Even if i were to conduct a DOE on this, i would first achieve the near impossible : Getting a selected
bunch of people who can say a genuine “Thank You”. It’s quite difficult to train people on how to say
a “genuine” thank you. Even if i were to manage to get this part right. I need to have two completely
identical work places with identically nature people set. Everything about these 2 places need to be
similar : Work styles, problems, interpersonal relationships, backgrounds e.t.c I would rather stop
the statistical exploration here.
When i started observing the power of this word in recent times, it always surprised what all it could
achieve :
Build bridges/Strengthen Birdges : Our relationships at workplace/home go through many turbulent
times. Goodwill one builds in relationships acts like sandbags resisting the strong currents that
attempt to break the embankment and cause a breach. So there can be never enough “Thank You”.
Say it genuinely as many times possible. Make it a duty to appreciate good work with a clear
acknowledgment. You might end up building the world’s strongest invisible bridge.
Spreads Happiness : We all agree every wants to be happy. A janitor, a dishwasher, a plumber, an
executive, a CEO and so on.....Saying “Thank you” to some one who opened the door for you, to
someone who helped you with some change when u needed some, who waved at you to mention
you forgot to turn off your headlights while you were rushing to office on a Monday morning; all
these an many such instances happiness to the one who is at the receiving end. It could you saying
it; next moment it could be you receiving it. Best part of it: It costs nothing.
Build Respect: Give respect. Take respect. As the famous saying goes, as one respects their
acquaintances for whatever they do for you: the garbage collector / the bank cashier / the
watchman who opens the gate for you; one can notice that they too will reciprocate in the same
coin. So, no matter what one does, every job is a significant one and deserves to be respected. This
can do wonders to you and the world will be willing to go an extra mile for you.
There would lot more if we go on writing. But, as we are confident of saying a “genuine” thank you
let’s have a plan to get to the ideal state:
Exercise: You can do this to test how you are at saying thank you. Do it even if you are confident you
do it enough. Take it as a onetime validation.
Create a small tracker with dates listed. As you may not be able to carry the tracker sheet, just
ensure you carry a pen when you move around. Whenever you find the opportunity to say a “thank
you”, say it and draw a small vertical line on your palm. Let the 5th one be the cross over line for all 4.
End of day, update your count on your tracker. Do it this way for 15 days. 9/10 takers will definitely
see the count going up at least by 20%. The reason could be simple. Focus on the problem. Half of it
is solved. Repeat this exercise once in every 3 months.
End of year 1 you can see lot of warmth, friendliness, happiness and joy all around you. Trust me,
this joy is “Priceless”. Just like the famous Mastercard AD. All the Best. This a sustainable one.