Influences on Employee Behaviour Internal Factors : those forces which are within the employee viz., Motivation, Attitude, and KSA’s (Knowledge, Skills and Abilities) External Factors : those factors that are around him in the external environment namely the Superior, the Co-worker and the organisation.
Model of Employee Behaviour Supervisor Leadership Performance expectation Outcomes Personal and Organisational Orgnisation Reward Structure Behaviour Employee Motivation, KSA’s Co-workers Norms Group Dynamics Team Work Control and Outcomes
Internal Influences Motivation The success of HRD program depends, in part, on whether the individual is motivated to participate, learn and also to transfer what he has learned in the training and development program to his job so as to improve his performance on the job.
Attitude It represents a person’s general feeling of favourableness or unfavourableness towards some stimulus object. Attitude to behaviour relationship Attitudes Behaviour Intention Perceived Social Pressure
KSA’s Knowledge is understanding of the factors or principles related to a particular subject. Skill are abilities and capacities combined Abilities genera capabilities to perform a set of tasks.
External Factors Supervisor – expectations can influence and Leadership approach. Organisation – reward structure, culture and job design Co-workers – cohesiveness of the group matters.
Outcomes Personal outcomes – are valuable to the individual such as pay, promotion, rewards, recognition, motivation etc. Organisational outcomes – are valuable to individual or the organisation such as productivity, product quality, team work, satisfaction, customer delight etc..