A STAFF OF HEROES
WORKING WELL ACROSS TEMPERAMENTS
Amma Marfo, Emmanuel College
HEROES: A REFRESHER
From NBC:
“After a total eclipse casts its shadow across the globe, seemingly calling forth a
multitud...
SHAKE IT OUT
WHERE DO YOU FALL?
Yes or No:

• You enjoy having a wide circle of acquaintances.
• The more people with whom you speak, t...
EXTRAVERSION/INTROVERSION
If YES, then Extrovert

If NO, then Introvert

•

Act first, think/reflect later

•

Think/refle...
EXTROVERT HERO
Nathan Petrelli
•

Ambitious

•

Politician

•

Competitive

•

Can fly
INTROVERT HERO
Hiro Nakamura
•

Quiet

•

Nervous

•

Computer Programmer

•

Can move through time
FIREBALLING: THE DARK SIDE
MISCONCEPTIONS ABOUT TEMPERAMENTS
Extroverts

Introverts

• Bossy

• Deferent

• Overbearing

• Shy

• Talkative

• Quiet
...
FIREBALLING: SEEING THE LIGHT
THINGS YOU (PROBABLY) DIDN’T KNOW ABOUT
TEMPERAMENT
Contrary to prior reports, introverts and extroverts are nearly equall...
THINGS YOU (PROBABLY) DIDN’T KNOW ABOUT
TEMPERAMENT
Introverts have proven to be better leaders than extroverts, when work...
WHY DOES IT HELP TO KNOW TEMPERAMENT?
• You can identify areas of strength and possible areas of weakness for
team members...
TIPS TO INTERACT ACROSS TEMPERAMENT
•

Think “People First”

•

Temperament Isn’t a Parlor Trick!

•

Don’t Assume

•

Ask...
ANY QUESTIONS?

marfoa@emmanuel.edu
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A Staff of Heroes: Working Well Across Temperaments

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Utilizing research on temperament, a presentation first used at 2014 Colleges of the Fenway Resident Assistant Training to facilitate discussion about how temperament affects interactions with staff members and residents.

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  • I’m going to show you a series of statements, and ask you to separate in the room based on whether they’re true of you, or not. If you answer yes to most of them, please move to MY left; if you answer no to most of them, please move to MY right. Sound good?
  • JEFF
  • Based on your temperament, I’m sure some people have made some snap judgments about you based on your style of interaction. Write down some of the negative words you’ve heard associated with introversion or extroversion; if you’re learning about them today, write some that you would guess based on your understanding of the two concepts
  • As RAs and as college students, you’re serving in a student leader position and have served with many other student leaders. What qualities have you seen in your fellow student leaders that make them successful? What qualities have been asked of you when you’re applying for or being trained in these positions?
  • A Staff of Heroes: Working Well Across Temperaments

    1. 1. A STAFF OF HEROES WORKING WELL ACROSS TEMPERAMENTS Amma Marfo, Emmanuel College
    2. 2. HEROES: A REFRESHER From NBC: “After a total eclipse casts its shadow across the globe, seemingly calling forth a multitude of everyday men and women with special powers, Dr. Mohinder Suresh, a genetics professor from India, continues to champion his father's theory that there are people with extraordinary abilities living among us […] Their ultimate destiny is nothing less than saving the world...”
    3. 3. SHAKE IT OUT
    4. 4. WHERE DO YOU FALL? Yes or No: • You enjoy having a wide circle of acquaintances. • The more people with whom you speak, the better you feel. • You like to be engaged in an active and fast-paced job. • You find it easy to share space with others. • When solving a problem, you like to talk to others or look at many sources for information.
    5. 5. EXTRAVERSION/INTROVERSION If YES, then Extrovert If NO, then Introvert • Act first, think/reflect later • Think/reflect first, then Act • Feel deprived when cutoff from interaction with the outside world • Regularly require an amount of "private time" to recharge batteries • Usually open to and motivated by outside world of people and things • Motivated internally, mind is sometimes so active it "closes" to outside world • Enjoy wide variety and change in people relationships • Prefer one-to-one communication and relationships
    6. 6. EXTROVERT HERO Nathan Petrelli • Ambitious • Politician • Competitive • Can fly
    7. 7. INTROVERT HERO Hiro Nakamura • Quiet • Nervous • Computer Programmer • Can move through time
    8. 8. FIREBALLING: THE DARK SIDE
    9. 9. MISCONCEPTIONS ABOUT TEMPERAMENTS Extroverts Introverts • Bossy • Deferent • Overbearing • Shy • Talkative • Quiet • Negative • Stuck-Up • Thoughtless • Nerdy
    10. 10. FIREBALLING: SEEING THE LIGHT
    11. 11. THINGS YOU (PROBABLY) DIDN’T KNOW ABOUT TEMPERAMENT Contrary to prior reports, introverts and extroverts are nearly equally represented in the US population. There are countries in the Eastern world where introverts outnumber extroverts. Examples include China, Japan and Taiwan. Famous introverts include: Will Ferrell, Julia Roberts, Steve Wozniak (co -founder of Apple) and Warren Buffett. Famous extroverts include: Bill Clinton, Steve Jobs, Steve Martin, and Margaret Thatcher. Biological quirks of introverts: they get cold more easily and tend to need to eat more often. Shyness and introversion aren’t the same. Shyness is when social situations scare you; introversion is when social situations tire you. When asked what makes a good leader, the majority of people will identify traits that are associated with extroverts- even introverts.
    12. 12. THINGS YOU (PROBABLY) DIDN’T KNOW ABOUT TEMPERAMENT Introverts have proven to be better leaders than extroverts, when working with employees or staff that are well-motivated and that take initiative. Extroverts are driven to act largely based on rewards associated with behaviors, while introverts are driven to act based on avoidance of things they cannot do. Extroverts can sometimes be viewed as negative by introverts, because they are willing to voice concerns and frustrations that introverts normally keep to themselves. Introverts are typically strong writers, preferring to express themselves through notes or in emails. Over 83% of college student leaders identify as extroverts according to the MBTI. Overall, between 56% and 58% of college students identify as an E. Two thirds of business students identify as extroverts. The majority of college and university faculty (55%) are introverts. Susan Cain: There is no correlation between being the best speaker, and having the best ideas.
    13. 13. WHY DOES IT HELP TO KNOW TEMPERAMENT? • You can identify areas of strength and possible areas of weakness for team members • You can help match specific task assignments with team members • It will help to improve communications among team members • It will help individuals understand how different perspectives and methods can lead to useful and effective problem solving
    14. 14. TIPS TO INTERACT ACROSS TEMPERAMENT • Think “People First” • Temperament Isn’t a Parlor Trick! • Don’t Assume • Ask Questions of One Another • Ask For Help • What else?
    15. 15. ANY QUESTIONS? marfoa@emmanuel.edu
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