Habits #4 & #5

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  • Explain that the presentation will go through 4 generations of time management. Each generation has built on the one preceding it, and there are lessons / tasks to learn from each one.
  • Habits #4 & #5

    1. 1. 7 Habits of Highly Effective People: Banking in Abundance
    2. 2. Interdependence Seek First to Understand Synergize … Then to be Understood PUBLIC VICTORY Think Win/Win Independence Put First Things First PRIVATE VICTORY Be Begin with Proactive the End in Mind Dependence
    3. 3. Principle #1: “I am free to choose and am responsible for my choices.”
    4. 4. Principle #2: Mental creation precedes physical creation
    5. 5. Principle #3: Effectiveness requires the integrity to act on your priorities.
    6. 6. “You can‟t talk your way out of problems you behave yourself into” (Stephen Covey)
    7. 7. Habit #4 THINK WIN-WIN
    8. 8. Principle #4: Effective, long-term relationships require mutual respect and mutual benefit.
    9. 9. Win-Lose
    10. 10. Lose-Lose?
    11. 11. Lose-Win
    12. 12. Win
    13. 13. Win-Win
    14. 14. Win-Win or No Deal
    15. 15. How do you recognise „Win-Win‟ People?
    16. 16. 1. They have an „Abundance‟ Mentality
    17. 17. Abundance Scarcity I believe there is plenty out there I believe there is only so much: The for everybody (e.g. options, more you get, the less there is for success, opprtunities, etc.) me.” I am happy for the success of I am threatened by the success of others others I treat everyone with equal I treat people with varying degrees of respect respect (based on position or status) I find it easy to share I have a difficult time sharing recognition and credit recognition and credit I have a deep inner sense I derive my sense of self-worth of personal worth and from comparison and security competitions with others
    18. 18. 2. They always seek Mutual Benefit
    19. 19. 3. They regularly make deposits into the Emotional Bank Account
    20. 20. Exercise #1: What kinds of EBA deposits should you be making regularly?
    21. 21. Attending to the Little Things
    22. 22. Keeping Commitments
    23. 23. Showing Personal Integrity
    24. 24. “One of the most important ways to manifest integrity is to be loyal to those who are not present.” Stephen Covey
    25. 25. Apologizing Sincerely When You Make a Withdrawal
    26. 26. 4. They balance Courage with Consideration
    27. 27. High Lose/Win Win/Win CONSIDERATION Lose/Lose Win/Lose Low Low High COURAGE
    28. 28. 5. They Build Win-Win Systems
    29. 29. Win-Win Win-Lose All sales-people who achieve 110% of Top 5% of sales force achieve their goal achieve President‟s Club President‟s Club Performance Management system Performance Management system based both on individual performance based on individual performance and team contribution alone Compensation based on performance Compensation system based on and merit seniority and friendliness with „the boss‟ Rubrics / Criterion-Ref (IB style) Class Rankings, „A‟-count (SPM style)
    30. 30. Habit #5 SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD
    31. 31. Principle #5: “To communicate effectively, we must first understand each other”
    32. 32. What is Bad Listening?
    33. 33. “Most people do not listen with the intent to understand; they listen with the intent to reply.” Stephen Covey
    34. 34. Evaluate
    35. 35. Probe
    36. 36. Advise
    37. 37. What is Good Listening?
    38. 38. Give People Psychological „Air‟
    39. 39. Reflect what a person feels and says in your own words
    40. 40. Helpful Language • As I get it, you feel… • So as you see it… • You seem… • You must have felt… • You sound… • What I’m hearing is… • I’m not sure I’m with you, but… • Your feeling now is…
    41. 41. When Can You Seek to be Understood?
    42. 42. Issue is Clear and Mutually Understood
    43. 43. Conversation is Casual and Unemotional
    44. 44. You’re asked or expected to give Counsel and Advice
    45. 45. Making it a Habit • Are all your relationships Win-Win? If not, work within your Circle of Influence to transform them. • Find a Win-Win model. Watch him/her closely. • Make deposits into the Emotional Bank Account on a regular basis. • Practice empathetic listening
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