Evolution of Collaborative Content Management Even as IT spending slides, IT departments are having to handle more content, more users, provide more productivity, as well as more compliance. They have to do all this at less cost. The enterprise hasn't kept up with advances in collaboration - most still uses a shared drive + MS Office + Email. Most knowledge workers: - can't find documents - can't find the right version of documents - find it easier to search for competitors' info than their own company's info - have lots more noise than signal This presentation talks about the collaborative enteprise. Essentially providign Facebook-like features for the Enterprise. ● The Cost of Poor Collaborative Content Management ● Best Practice – On the Web and in the Enterprise ● Alfresco ● Alfresco Share ● Standards Support ● Total Cost of Ownership ● More Information

1. Really Simple Collabora/on
Dr. Ian Howells
CMO Alfresco
Mike Farman
Director ECM Product Management
February 2009

2. Agenda
● Evolution of Collaborative Content Management
● The Cost of Poor Collaborative Content Management
● Best Practice – On the Web and in the Enterprise
● Alfresco
● Alfresco Share
● Standards Support
● Total Cost of Ownership
● More Information
2

3. The Focus of 2009
● More Content
● More Users
8% Decline in IT Spend
● More Productivity
● More Compliance Open
Source
Lower
Cost
● Dramatically Less Cost Social
CMIS
Computing
Standards Consumerization
Financial
Crisis
Compliance
3

4. Simple Collaborative Content
Management
CIFS/WebDAV Office Outlook
Shared Drive
4

5. Waves of Collaborative Content
Management
Shared Drive Groupware ECM
Office
Portals
Email
5

6. Recognize This?
After 20 Years
● ECM Systems and
Enterprise Portals aren’t
Used
5% of Knowledge
●
Workers use ECM
16% of Users use a
●
Collaborative Workplace/
Company Portal

7. The Collaborative Content
Management Syndrome
Can’t Find Documents
●
45% of Users find Gathering Information about another part of the Company a
●
Challenge
Managers spend up to two hours a day searching for information
●
Can’t Find the Right Version
●
42% of Users Accidentally use the Wrong Information at least Once per Week
●
Easier to Search for Competitors Information
●
Only 31 percent said that competitor information is hard to get
●
Often Information is not Valuable
●
More than 50 percent of the information they obtain has no value to them
●
Content from Multiple Sources
●
On average 3 sources for information on competitors, customers, and projects
●
57% numerous sources causes difficulties
●
Productivity
Information is not Distributed in Time to be Useful
●
Compliance
59% miss valuable information everyday to to poor distribution
●
Managers Say the Majority of Information Obtained for Their Work Is Useless
Accenture Survey January 2007

8. Ofice and Groupware Syndrome
● Can’t Read it
● Scalability

9. The Collaborative Enterprise
● Social
Other Friends/Like Minded People
●
Customers
What are they doing
● Sales Mktg
Production
● Other Similar Useful Projects
What are they Doing Partners
● Engineering
RD
● Other Similar Useful Content
How is it Changing Other
Operations
●
Employees
Customer
Support
● Other Similar Like Minded
Experts
What are they thinking
●

10. Best Practice Super Heroes
“Nine out of 10 users said they could work better if they
could bring their home computer into work,” – CIO Magazine

11. Best Practice
Social Software Concepts
From To
● User  Social Profile
● LDAP  Network/Community
● Pull  Push Social Feeds
● Classification  Social Tagging
● Web Page  Gadget Personalization
● Keywords  Social Search
● Internal  Internal/External
● Content  Context - Content, Profile,
Social Graph, Projects

12. Best Practice
Avoiding Enterprise Content “Silos”
From To
● Repository  Multiple Repositories
● Proprietary API’s  CMIS
● Internal  Internal/External
● Proprietary Search  OpenSearch
● Web Services  REST
● Vendor UI  RIA Mashup
● Java  Lightweight Scripts
● Vendor Standards  Common Web Standards

13. Traditional Choices
The Drawbacks
● Old SharePoint
Integrate
CALS Cost
Cost of Integration
• ●
Lack of Adoption

Reuse Hardware, Software,
Security, Authentication
• ●
Skills
Content Management
•
Scalability
●
Audit, Compliance
•

14. Alfresco
Collaborative Content Management
● Social Software
 Integrated Suite
● Open
 OperatingSystem, Database, Application Server, Web
Server, Office
 Best-of-Breed Web 2.0 Tools
● Repository
 Internet Scale
 Enterprise Authentication, Audit and Compliance
14

15. Alfresco Content Collaboration
ECM Enable ECM Enable ECM Enable
CIFS/WebDAV Office Email-In
Repo
15

16. Best Practice
Social Software Concepts
● Dashboard
● Gadget Personalization
● Social Profile
● Network/Community Site
● Push Social Feeds
● Social Tagging and Search
● Internal/External
● Participate in All Content

17. Personal Dashboard
My Sites!
Dashboard Feed!
Calendar!
17

18. Configure Dashboard Gadgets
Add Dashlets!
Page Layout!
Organize
Dashlets! 18

19. Social Profile
Background!
Avator!
Company!
19

20. Team Sites
Wiki, Blog,
Calendar, Virtual Team!
Discussions!
Site Feeds!
20

21. Document Library
Folders!
Thumbnails!
Tags!
21

22. Bulk Upload
22

23. Simple Search
Search!
Results!
23

24. Flash Document Viewer
Flash Viewer!
Tagging and
Discussions!
24

25. SharePoint Compa/bility
Office thinks it’s
SharePoint!
Check-InOut!
Version Control!
25

26. Content-as-a-Service
● Internet Any Client as a Site or WebApp
Scale Collaborative Content
Applications
● Enterprise (Web Client and Portals)
Audit and
Compliance Content Management
Interoperability Services - CMIS
● Enterprise
Standards
Content as a Service (CaaS)
(Repository, Collaboration and
Search Services)
Federation
Taxonomy Metadata Collaboration Retention
Audit Renditions Feeds
Search

27. The Choice
● A Complete Microsoft Stack
Windows, SQL Server, IIS, .NET, C IE+, MS Office, SharePoint

Portal
● Choice - Keep Using
Linux, Open Solaris, Mac or Windows

Oracle, DB2, MySQL or SQLServer

J2EE JBoss, WebLogic, WebSphere

PHP, Java, Adobe

Portal, Firefox

Microsoft – CIFS, WebDAV, SharePoint Protocol, Office

27

28. Comparative Cost
28

29. Today’s Economy
● Low Cost Choice
Simplicity
Lower TCO
Rapid Deployment and Time
• ●
1/10th Cost of Traditional

to Value
ECM Reuse Hardware, Software,
●
Skills
Integrated Suite
•
Added Savings of Open

Keep Control to Change
Source Stack ●
Vendors

30. Collaborative Content Applications/
Internal Communities
● Cross Company ● HR
 Product Launch  Benefits
 Employee On Ramping
● Marketing
● Sales
 Marketing Launch
 Show Planning  Partner Management
 Partner On Ramping
● Development
 Product Management
30

31. Next Steps
31

32. Next Steps
32

33. Really Simple Collabora/on
Questions