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Alfresco Day BeNelux: The success of Alfresco

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Alfresco Day BeNelux: The success of Alfresco - John Pomeroy VP – EMEA at Alfresco

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Alfresco Day BeNelux: The success of Alfresco

  1. 1. Advancing the Flow of Digital Business John Pomeroy VP EMEA, Alfresco – Alfresco in Action
  2. 2. The Move to Digital Business is On Are You Ready?
  3. 3. Digital flow (noun): a state of maximum productivity in which people, processes, and information are connected quickly, seamlessly, intuitively, and effortlessly.
  4. 4. “Information finds me.”“I need information.”
  5. 5. Intelligently Activated Based on: • WHO I AM • WHERE AM I IN THE PROCESS • WHAT I’M WORKING ON • WHO I’M WORKING WITH • WHAT I’M TRYING TO ACCOMPLISH “Information finds me.”
  6. 6. High Cost of Slow or Broken Digital Flow €600M in administrative expense annually Inefficiencies in coordination of benefits Healthcare €5M - 8M in loss per year at global bank Inefficiencies in client-onboarding Financial Services €300M in lost productivity at F100 company Inefficiencies in sales enablement Manufacturing €700M 21M hours to respond to FOIA requests Inefficiencies in FOIA compliance Government
  7. 7. IMPROVE ACCESS & AVAILABILITY GLOBAL MANUFACTURING COLLABORATION IMPROVE PATIENT CARE REINVENT CUSTOMER JOURNEY
  8. 8. Ministère de la Justice Value Driver RAPID JUSTICE Digital Flow COURT DOCUMENTS Impact IMPROVED COURTROOM EFFICIENCY • Records go from paper to digital, accessible within minutes • Improved process consistency system-wide serving hundreds of courtrooms • Improved communication between the Ministry and its constituents
  9. 9. Michelin Value Driver SECURE COLLABORATION Digital Flow MANUFACTURING PROCESS Impact IMPROVED QUALITY • Improved collaboration around tire manufacturing documents • Improved compliance with retention policies • Encryption ensures security of company IP • One source of truth for 120,000 users and 15,000 groups “Alfresco is simple to choose and simple to use. It’s the platform that powers SalesConnect for Cisco, and brings together customer insights, recommended sales content and training, and powerful collaboration capabilities.”
  10. 10. Liverpool Women’s NHS Foundation Trust Value Driver MODERNIZE CARE DELIVERY Digital Flow CLINICAL COLLABORATION Impact IMPROVED PATIENT CARE • Faster collection and routing of patient information during phone triage • Elimination of manual processes and associated costs through automatic routing of e-forms • Richer, more complete electronic patient records, supporting the journey to a paperless future
  11. 11. BNP Paribas Value Driver EMPOWERING CLIENTS Digital Flow TRANSPARENT CLIENT JOURNEY Impact QUICKLY DIGITIZE CLIENT ONBOARDING • Deliver 200% faster time-to-market for new processes • Improve visibility and consistency of customer transactions • Reduce manual intervention • Increase Customer Satisfaction Index
  12. 12. • BNY Mellon - By seamlessly integrating our broad yet distinct expertise, as revealed in the solutions below, we help power your success in capital markets around the world. • JP Morgan - The firm focuses its investment and attention on three pillars: Economic Development, Financial Empowerment and Workforce Readiness. • BNP Paribas - Our highly committed teams will deliver first- class service and solutions to our clients through our integrated model. • Morgan Stanley - Opportunity for meaningful cost savings while investing over medium term through cross asset-class and cross-business technology conversion • Lloyds Banking Group - Our strategy through to 2017 has three priorities; creating the best customer experience, becoming simpler and more efficient, and delivering sustainable growth. Financial Services Strategy
  13. 13. • BNY Mellon - By seamlessly integrating our broad yet distinct expertise, as revealed in the solutions below, we help power your success in capital markets around the world. • JP Morgan - The firm focuses its investment and attention on three pillars: Economic Development, Financial Empowerment and Workforce Readiness. • BNP Paribas - Our highly committed teams will deliver first- class service and solutions to our clients through our integrated model. • Morgan Stanley - Opportunity for meaningful cost savings while investing over medium term through cross asset-class and cross-business technology conversion • Lloyds Banking Group - Our strategy through to 2017 has three priorities; creating the best customer experience, becoming simpler and more efficient, and delivering sustainable growth. Financial Services Strategy
  14. 14. • First-class service and solutions to our clients • Empowerment and Workforce Readiness • Seamlessly integrating our broad yet distinct expertise • Best customer experience, becoming simpler and more efficient • Cross asset-class and cross-business technology • Universal offering of products and services The Common Goals 17
  15. 15. So how do you advance digital flow?
  16. 16. Business Process (Typical Financial Product Simplified) Streamlining processes and providing easy access to relevant information at the correct time for customers and the business is key to both customer satisfaction and operational efficiency 19 BusinessProcess Promotion Enquiry Handling On- Boarding Administration Closing Multi-Channel Notification • Internal/IFA’s • Corporate/Individual Update/Change notices Validity Period Exceptions/Exemptions FAQ’s Qualification Risk Notification Cross-selling Check/Confirm • Identity • Domicile • Solvency Risk Assessment Exposure Check Accept/Reject Change • Management • Analysis Statements Projections Current & Projected v’s Limits Invoicing/Billing/Payments Check • Status • Policy Terms Statements Invoicing/Billing/Payments
  17. 17. Business Process (Typical Financial Product Simplified) Ensuring visibility across products and geographies provides further operational efficiencies and significantly reduces exposure to risk and compliance issues 20 BusinessProcess Promotion Enquiry Handling On- Boarding Administration Closing Promotion Enquiry Handling On- Boarding Administration Closing Promotion Enquiry Handling On- Boarding Administration Closing Promotion Enquiry Handling On- Boarding Administration Closing Promotion Enquiry Handling On- Boarding Administration Closing Promotion Enquiry Handling On- Boarding Administration Closing
  18. 18. Make Information Available Access, use and share with ease, deliver content with the task Put It In Context Rich attributes enable content to find users, not the other way around Evolve It Easily adapt to meet changing business needs Integrate It Connect processes and content to the applications used everyday 4 3 2 1 Ways to Advance Digital Flow
  19. 19. 200 30,000 2,000,000 Why Alfresco Open PARTNERS DEVELOPER COMMUNITY COMMUNITY DOWNLOADS
  20. 20. 90% 93% Why Alfresco Loved CUSTOMER RENEWAL CUSTOMER SUPPORT SATISFACTION OUTSTANDING CUSTOMER SERVICE Omega NorthFace Award
  21. 21. 2,000 11,000,000 7,000,000,000 Why Alfresco Trusted INDUSTRY LEADING COMPANIES USERS DOCUMENTS
  22. 22. Alfresco European Customers Government Finance Manufacturing Transportation & Utilities Healthcare Commercial
  23. 23. • What is your company’s strategy for becoming a digital business? • Does your technology strategy support your business strategy? • Where can you make improvements to customer experience or operating efficiency? Alfresco and our partners have helped many of the worlds leading organisations accelerate their path to digital flow, how can we help you? Final Thoughts
  24. 24. Thank you John Pomeroy – VP EMEA, Alfresco john.pomeroy@alfresco.com Skype - johnrpom

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