Alfresco Day Warsaw 2016: Advancing the Flow of Digital Business - John Pomeroy, Alfresco

1. Advancing the Flow
of Digital Business
John Pomeroy
VP EMEA, Alfresco

2. The Move to Digital Business is On
Are You Ready?

3. Digital flow (noun): a state of maximum productivity in which people, processes,
and information are connected quickly, seamlessly, intuitively, and effortlessly.

4. High Cost of Slow or Broken Digital Flow
€600M
in administrative
expense annually
Inefficiencies in
coordination
of benefits
Healthcare
€5M - 8M
in loss per year
at global bank
Inefficiencies in
client-onboarding
Financial Services
€300M
in lost productivity
at F100 company
Inefficiencies in
sales enablement
Manufacturing
€700M
21M hours
to respond to
FOIA requests
Inefficiencies in
FOIA compliance
Government

5. “I need to find my stuff.”

6. Intelligently Activated
Based on:
• WHO I AM
• WHERE AM I IN THE PROCESS
• WHAT I’M WORKING ON
• WHO I’M WORKING WITH
• WHAT I’M TRYING TO ACCOMPLISH
“I want my stuff to find me.”

7. ENHANCE
BRAND
RELEVANCE
GLOBAL
MANUFACTURING
COLLABORATION
IMPROVE
PATIENT
CARE
REINVENT
CUSTOMER
JOURNEY

8. Nike
Value Driver
BRAND
Digital Flow
PUBLISHING MARKETING ASSETS
Impact
RESPOND IMMEDIATELY TO “SPORT MOMENTS”
• Publish in 2-3 hours, down from 2-3 days
• Digital asset management destination for 1 in 5 employees
• Accelerate time-to-market for web and social media channels
• Facilitate collaboration worldwide with internal and external stakeholders
“The path to our revenue goals will be paved with digital efficiency.”

9. Michelin France
Value Driver
SECURE COLLABORATION
Digital Flow
MANUFACTURING PROCESS
Impact
IMPROVED QUALITY
• Improved collaboration around tire manufacturing documents
• Improved compliance with retention policies
• Encryption ensures security of company IP
• One source of truth for 120,000 users and 15,000 groups
“Alfresco is simple to choose and simple to use. It’s the platform that powers
SalesConnect for Cisco, and brings together customer insights,recommended
sales content and training,and powerful collaboration capabilities.”

10. Liverpool Women’s
NHS Foundation Trust
Value Driver
MODERNIZE CARE DELIVERY
Digital Flow
CLINICAL COLLABORATION
Impact
IMPROVED PATIENT CARE
• Faster collection and routing of patient information during phone
triage
• Elimination of manual processes and associated costs
through automatic routing of e-forms
• Richer, more complete electronic patient records, supporting the
journey to a paperless future

11. Bank of New York
Mellon
Value Driver
EMPOWERING CLIENTS
Digital Flow
TRANSPARENT CLIENT JOURNEY
Impact
QUICKLY DIGITIZE CLIENT ONBOARDING
• Deliver 200% faster time-to-market for new processes
• Improvevisibility and consistency of customer transactions
• Reduce manual intervention
• Increase Customer Satisfaction Index
“We love Alfresco because we can automate processes much faster than
before.”

12. Value Driver
AGENCY PERFORMANCE
Digital Flow
ENTERPRISE TASK MANAGEMENT
Impact
INCREASED EFFICIENCY AND EFFECTIVENESS
• In under 6 months for 5,000 marines
• Increased tasking and workflow efficiency by 57%
• Reduce classified records spillage by 80%
• Save $20M per year
• Ensure built-in compliance with DoD 5015.02
Department of the Navy

13. Ministère de la
Justice, France
Value Driver
RAPID JUSTICE
Digital Flow
COURT DOCUMENTS
Impact
IMPROVED COURTROOM EFFICIENCY
• Records go frompaper to digital, accessible within minutes
• Improved process consistency system-wide serving
hundreds of courtrooms
• Improved communication between the Ministry and its
constituents

14. Cisco
Value Driver
REVENUE GROWTH
Digital Flow
SALES ENABLEMENT
Impact
INCREASED SELLER, PARTNER PRODUCTIVITY
• Address $375Min lost productivity
• Enabled 87,000 people in 151 countries, in 26 languages
• Built and deployed solution in just 6 weeks
“We need to move fast with strong partnerships and Alfresco
enabled us to build this transformative platform very quickly.”

15. • BNY Mellon - By seamlessly integrating our broad yet distinct
expertise, as revealed in the solutions below, we help power
your success in capital markets around the world.
• JP Morgan - The firm focuses its investment and attention on
three pillars: Economic Development, Financial Empowerment
and Workforce Readiness.
• BNP Paribas - Our highly committed teams will deliver first-
class service and solutions to our clients through our integrated
model.
• Morgan Stanley - Opportunity for meaningful cost savings
while investing over medium term through cross asset-class and
cross-business technology conversion
• Lloyds Banking Group - Our strategy through to 2017 has
three priorities; creating the best customer experience,
becoming simpler and more efficient, and delivering sustainable
growth.
Financial Services Strategy

16. • BNY Mellon - By seamlessly integrating our broad yet
distinct expertise, as revealed in the solutions below, we help
power your success in capital markets around the world.
• JP Morgan - The firm focuses its investment and attention on
three pillars: Economic Development, Financial Empowerment
and Workforce Readiness.
• BNP Paribas - Our highly committed teams will deliver first-
class service and solutions to our clients through our
integrated model.
• Morgan Stanley - Opportunity for meaningful cost savings
while investing over medium term through cross asset-class
and cross-business technology conversion
• Lloyds Banking Group - Our strategy through to 2017 has
three priorities; creating the best customer experience,
becoming simpler and more efficient, and delivering
sustainable growth.
Financial Services Strategy

17. • First-class service and solutions to our clients
• Empowerment and Workforce Readiness
• Seamlessly integrating our broad yet distinct
expertise
• Best customer experience, becoming simpler
and more efficient
• Cross asset-class and cross-business
technology
• Universal offering of products and services
The Common Goals
17

18. So how do you advance digital flow?

19. Business Process (Typical Financial Product Simplified)
Streamlining processes and providing easy access to relevant information at
the correct time for customers and the business is key to both customer
satisfaction and operational efficiency
19
BusinessProcess
Promotion
Enquiry
Handling
On-
Boarding
Administration Closing
Multi-Channel Notification
• Internal/IFA’s
• Corporate/Individual
Update/Change notices
Validity Period
Exceptions/Exemptions
FAQ’s
Qualification
Risk Notification
Cross-selling
Check/Confirm
• Identity
• Domicile
• Solvency
Risk Assessment
Exposure Check
Accept/Reject
Change
• Management
• Analysis
Statements
Projections
Current & Projected v’s Limits
Invoicing/Billing/Payments
Check
• Status
• Policy Terms
Statements
Invoicing/Billing/Payments

20. Business Process (Typical Financial Product Simplified)
Ensuring visibility across products and geographies provides further
operational efficiencies and significantly reduces exposure to risk and
compliance issues
20
BusinessProcess
Promotion
Enquiry
Handling
On-
Boarding
Administration Closing
Promotion
Enquiry
Handling
On-
Boarding
Administration Closing
Promotion
Enquiry
Handling
On-
Boarding
Administration Closing
Promotion
Enquiry
Handling
On-
Boarding
Administration Closing
Promotion
Enquiry
Handling
On-
Boarding
Administration Closing
Promotion
Enquiry
Handling
On-
Boarding
Administration Closing

21. Make Information Available
Access, use and share with ease, deliver content with the task
Put It In Context
Rich attributes enable content to find users, not the other way
around
Evolve It
Easily adapt to meet changing business needs
Integrate It
Connect processes and content to the applications used everyday
4
3
2
1
Ways to Advance Digital Flow

22. Content ServicesProcess Services
Alfresco Digital Business Platform
Engaging UX across Mobile, Web, Desktop
& new Application Development Framework
Integrations, Intelligence and Analytics
Governance Services
On Prem, Cloud, Hybrid, Managed

23. 200
30,000
2,000,000
Why Alfresco
Open
PARTNERS
DEVELOPER COMMUNITY
COMMUNITY DOWNLOADS

24. 90%
93%
Why Alfresco
Loved
CUSTOMER RENEWAL
CUSTOMER SUPPORT SATISFACTION
OUTSTANDING CUSTOMER SERVICE
Omega NorthFace Award

25. 2,000
11,000,000
7,000,000,000
Why Alfresco
Trusted
INDUSTRY LEADING COMPANIES
USERS
DOCUMENTS

26. Alfresco European Customers
Government
Finance
Manufacturing
Transportation & Utilities
Healthcare Commercial

27. • What is your company’s strategy for becoming a digital business?
• Does your technology strategy support your business strategy?
• Where can you make improvements to customer experience or
operating efficiency?
Alfresco and our partners have helped many of the worlds leading
organisations accelerate their path to digital flow, how can we help
you?
Final Thoughts

28. Thank you
John Pomeroy – VP EMEA, Alfresco
john.pomeroy@alfresco.com
Skype - johnrpom