Henry Mintzberg

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Henry Mintzberg

  1. 1. 10 Managerial Roles
  2. 2. 3 groups of managerial roles:1- Interpersonal Roles2- Informational Roles3- Decisional Roles
  3. 3. Interpersonal roles:FigureheadLeaderLiaison
  4. 4. Figurehead: Perform ceremonial and symbolic duties. Attending weddings & funerals, reassuring parents of female staffs. Leader: Guide and supervise subordinates. Staffing & training , motivating staff. Liaison: Maintain information links in and beyond the organization. Liaising with overseas business support manager.
  5. 5. Informational rolesMonitorDisseminatorSpokesperson
  6. 6. Monitor: Collect information from internal & external sources. Daily stock count, control of cash & costs. Disseminator: Share information internally & externally. Regular meetings for the exchange of information. Spokesperson: Convey information to stakeholders.Accountable to GM.
  7. 7. Decisional roles Entrepreneur Disturbance Handler Resource Allocator Negotiator
  8. 8. Entrepreneur: Initiate ideas to bring in innovation & improvement.Upgrade service & review new designs of restaurant. Disturbance handler: Take remedial actions.Restaurants remained closed during the riots for security measures.
  9. 9. Resource Allocator Distribution of resources.Budget.Rosters. Negotiator Take part in negotiation activities.Handle customer complaints.Dealing with suppliers for better prices.
  10. 10. Thank you for your attention,Presented by:Akchay Ramdin & Friends 

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