To meet the many demands of performing
their functions, managers assume
multiple roles. A role is an organized set
of behaviors. Henry Mintzberg has
identified ten roles common to the work
of all managers. The ten roles are
divided into three groups: interpersonal,
informational, and decisional.
interpersonal contact is one of the most effective ways to reduce
prejudice between different group members. Properly managed
contact between the groups should reduce problems and lead to better
interactions. It seems simple – if one has the opportunity to
communicate with others, then one is able to understand and
appreciate different points of views involving different ways of life.
The three interpersonal roles are primarily concerned with
The manager performs ceremonial and
symbolic duties as head of the organization;
Fosters a proper work atmosphere and
motivates and develops subordinates;
Develops and maintains a network of
external contacts to gather information;
informational roles are primarily concerned with the
information aspects of managerial work.
The three informational roles are primarily concerned with
the information aspects of managerial work.
transmits factual and value based information
communicates to the outside world on
performance and policies.
gathers internal and external information
relevant to the organization;
Managerial roles thats revolve around making
There are four decisional roles
2. DISTURBANCE HANDLER
3. RESOURCE ALLOCATOR
designs and initiates change in the
deals with unexpected events
and operational breakdowns;
controls and authorizes the use of
participates in negotiation activities
with other organizations and individuals.