Self satisfaction
‫الذات‬ ‫ارضاء‬
NAME: Ahlam Mohammed Abass
Open University Malaysia
EDHRM
‫عباس‬ ‫محمد‬ ‫المسم:أحل م‬
‫ا...
‫البداية‬ ‫قبل‬
‫قصيرة‬ ‫تدريبة‬ ‫دورة‬ ‫من‬ ‫جزء‬ ‫هو‬ ‫العرض‬ ‫هذا‬
‫في‬ ‫اقدمها‬ ‫دراسة‬ ‫عن‬ ‫عبارة‬ ‫التدريبة‬ ‫الد...
Self satisfaction
‫الذات‬ ‫ارضاء‬
“"If you concentrate on finding whatever is good in
every situation, you will discover t...
To Satisfy yourself
‫نفسك‬ ‫ترضي‬ ‫حتى‬
SELF_ESTEEM
‫الذات‬ ‫احترام‬
DISCOVER YOUR POWER
‫قوتك‬ ‫اكتشف‬
JOB SATISFACT...
Self-Esteem
1- people you Know ‫حولك‬ ‫من‬ ‫الخشخاص‬
 surround yourself with people who are positive and
supportive
‫مع‬...
Self-Esteem
2- set your objectives
‫اهدافك‬ ‫حدد‬
Set goals, and work for their achievement.
‫وا‬ ،‫الهداف‬ ‫حدد‬‫ع‬‫مل‬‫ع...
Self-Esteem
3- Be positive ‫ايجابي‬ ‫كن‬
 Always be positive about yourself and by reminding
yourself about your good qua...
Self-Esteem
3- Be positive ‫ايجابي‬ ‫كن‬
 Don’t make the mistake of brooding over negative
things, and never put yourself...
Self-Esteem
4-Accept criticism
 Develop the ability to accept criticism about yourself,
without getting upset or defensiv...
 Make sure that the criticism is constructive.
 Don’t allow yourself to be overwhelmed by criticism that
is cynical or m...
Self-Esteem
5-Accept failure
 Accept the fact that we will fail from time to time.
.‫لخر‬ ‫وقت‬ ‫من‬ ‫تفشل‬ ‫سوف‬ ‫أننا‬...
6- Never compare yourself with others
(Negatively)
This is the easiest way to feel inferior.
‫هذ‬‫ه‬‫ل‬ ‫طريقة‬ ‫أسهل‬‫ل‬...
Discover your powers
 Ultimate power is the ability to produce results
‫نتائج‬ ‫تحقيق‬ ‫على‬ ‫قدرتك‬ ‫هي‬ ‫محدوده‬ ‫الغي...
Discover your powers
Communication
 Every communication we make is an action, so
communication is power.
‫بداخلنا‬ ‫طاقة...
Discover your powers
Communication with yourself
 How you feel is not the result of what is happening in
your life, but w...
Discover your powers
SUCCESS FORMULA
 TARGET - Know your outcome.
.‫بك‬ ‫الخاص‬ ‫النتيجة‬ ‫معرفة‬ -- ‫الهدف‬
 ADAPT AND...
Discover your powers
SUCCESS FORMULA
 ACTION - Take action that you believe will produce the
results you desire – else yo...
Discover your powers
THE POWER OF STATE
What creates the state that we are in?
1 Internal representations (mind)
 Our bel...
What creates the state that we are in?
‫فيها؟‬ ‫نحن‬ ‫التي‬ ‫حالة‬ ‫يخلق‬ ‫ما‬
2 Physiology (Body)
 Muscle tension, how w...
Discover your powers
THE POWER OF STATE
 “Control your thoughts they become your dreams
‫أفكارك‬ ‫على‬ ‫"سيطر‬‫سوف‬‫أحلم...
JOB SATISFACTION
JOB SATISFACTION A positive feeling about one’s jobA positive feeling about one’s job
resulting from an e...
JOB SATISFACTION
measuring job satisfaction
a person’s job is more than just the obvious activities.
‫الشخص‬ ‫وظيفة‬‫هي‬.‫...
how satisfied are people in their jobs?
‫مدى‬ ‫ما‬‫إ‬‫رضاك‬‫الموظف‬‫في‬‫الوظيفه‬‫؟‬
people are on average satisfied with t...
what causes job satisfaction?
‫الوظيفي؟‬ ‫الرضا ء‬ ‫اسباب‬ ‫هي‬ ‫ما‬
the major job satisfaction facets (work itself, pay,
...
job satisfaction & job performance
When satisfaction and productivity data are gathered for
the organization as a whole, w...
job satisfaction & job performance
‫ال‬‫إ‬‫الوظيفي‬ ‫والدا ء‬ ‫الوظيفي‬ ‫رضا‬
JOB SATISFACTION
 job satisfaction & customer satisfaction
‫العمل ء‬ ‫ورضا‬ ‫الوظيفي‬ ‫الرضا‬
 The evidence indicates t...
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Edhrm self satifaction إرضاء الذات

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  • dear ahlam.. your presentation is v.g .
    good luck
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  • good presentation.. go on
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Edhrm self satifaction إرضاء الذات

  1. 1. Self satisfaction ‫الذات‬ ‫ارضاء‬ NAME: Ahlam Mohammed Abass Open University Malaysia EDHRM ‫عباس‬ ‫محمد‬ ‫المسم:أحل م‬ ‫الماليزيا‬ ‫المفتوحة‬ ‫:الجامعه‬ ‫الجامعه‬ ‫امسم‬ ‫البشرية‬ ‫التنمية‬ ‫إدارة‬ :‫الدرامسه‬ ‫مجال‬
  2. 2. ‫البداية‬ ‫قبل‬ ‫قصيرة‬ ‫تدريبة‬ ‫دورة‬ ‫من‬ ‫جزء‬ ‫هو‬ ‫العرض‬ ‫هذا‬ ‫في‬ ‫اقدمها‬ ‫دراسة‬ ‫عن‬ ‫عبارة‬ ‫التدريبة‬ ‫الدورة‬ ‫هذ‬ ‫اثر‬ ” ‫بعنوان‬ ‫بي‬ ‫الخاص‬ ‫التخرج‬ ‫مشروع‬ ”‫الجنجاز‬ ‫في‬ ‫التدريبة‬ ‫الدورات‬ ‫تعليق‬ ‫واضافه‬ ‫للجميع‬ ‫الستفاده‬ ‫تتم‬ ‫ان‬ ‫ارجو‬
  3. 3. Self satisfaction ‫الذات‬ ‫ارضاء‬ “"If you concentrate on finding whatever is good in every situation, you will discover that your life will suddenly be filled with gratitude, a feeling that nurtures the soul." – Rabbi Harold Kushner” ، ‫الحالت‬ ‫من‬ ‫حالة‬ ‫كل‬ ‫في‬ ‫جيد‬ ‫هو‬ ‫ما‬ ‫كل‬ ‫ايجاد‬ ‫على‬ ‫تركز‬ ‫كنت‬ ‫إذا‬ ‫يغذي‬ ‫بأن‬ ‫شعور‬ ، ‫المتنان‬ ‫مليئة‬ ‫حياتك‬ ‫تكون‬ ‫أن‬ ‫فجأة‬ ‫تكتشف‬ ‫سوف‬ ” .‫الروح‬ ‫هارولد‬ ‫روبي‬
  4. 4. To Satisfy yourself ‫نفسك‬ ‫ترضي‬ ‫حتى‬ SELF_ESTEEM ‫الذات‬ ‫احترام‬ DISCOVER YOUR POWER ‫قوتك‬ ‫اكتشف‬ JOB SATISFACTION ‫الوظيفي‬ ‫الرضاء‬
  5. 5. Self-Esteem 1- people you Know ‫حولك‬ ‫من‬ ‫الخشخاص‬  surround yourself with people who are positive and supportive ‫مع‬ ‫جنفسك‬ ‫تحيط‬‫اشخاص‬‫إيجابي‬‫معنويا‬ ‫لدعمك‬ ‫ن‬  . will generate a huge swell of positive feelings in you. ‫سيتم‬‫خلق‬‫هائل‬ ‫اليجابية‬ ‫المشاعر‬‫ة‬‫لك‬  will respect yourself more, your self-esteem will grow ‫سوف‬ ‫و‬ ، ‫أكثر‬ ‫جنفسك‬ ‫تحترم‬ ‫وسوف‬‫ي‬‫نمو‬‫احترام‬‫ك‬‫الذات‬‫ك‬
  6. 6. Self-Esteem 2- set your objectives ‫اهدافك‬ ‫حدد‬ Set goals, and work for their achievement. ‫وا‬ ،‫الهداف‬ ‫حدد‬‫ع‬‫مل‬‫على‬.‫تحقيقها‬  break your main goal into several smaller goals which are relatively easier to achieve ‫هي‬ ‫التي‬ ‫أصغر‬ ‫أهداف‬ ‫عدة‬ ‫إلى‬ ‫الرئيسي‬ ‫هدفك‬ ‫كسر‬‫لتحقيق‬ ‫أسهل‬ ‫جنسبيا‬  It will give you a feeling of satisfaction whenever you achieve one of the smaller goals ‫الهداف‬ ‫من‬ ‫واحد‬ ‫تحقيق‬ ‫كلما‬ ‫الرتياح‬ ‫شعور‬ ‫تعطيك‬ ‫وسوف‬‫الصغيرة‬
  7. 7. Self-Esteem 3- Be positive ‫ايجابي‬ ‫كن‬  Always be positive about yourself and by reminding yourself about your good qualities, your accomplishments and how you help your family, friends, others and yourself. ‫وذكير‬ ‫جنفسك‬ ‫عن‬ ‫إيجابية‬ ‫دائما‬ ‫تكون‬ ‫جيدة‬ ‫صفاتك‬‫ل‬، ‫وإجنجازاتك‬ ،‫نفسك‬ . ‫الخرين‬ ‫والصدقاء‬ ‫العائلة‬ ‫مساعدة‬ ‫يمكنك‬ ‫وكيف‬
  8. 8. Self-Esteem 3- Be positive ‫ايجابي‬ ‫كن‬  Don’t make the mistake of brooding over negative things, and never put yourself down. ‫و‬ ، ‫السلبية‬ ‫اليشياء‬ ‫مليا‬ ‫التفكير‬ ‫خطأ‬ ‫في‬ ‫نقع‬ ‫ل‬‫تحبط‬‫باستمرار‬ ‫نفسك‬
  9. 9. Self-Esteem 4-Accept criticism  Develop the ability to accept criticism about yourself, without getting upset or defensive.  This will help you eliminate your weaknesses one by one. .‫دفاعية‬ ‫أو‬ ‫قلب‬ ‫على‬ ‫الحصول‬ ‫دون‬ ‫من‬ ، ‫نفسك‬ ‫عن‬ ‫النقد‬ ‫تقبل‬ ‫على‬ ‫القدرة‬ ‫تطوير‬ ‫الخر‬ ‫تلو‬ ‫واحدا‬ ‫بك‬ ‫الخاصة‬ ‫الضعف‬ ‫نقاط‬ ‫على‬ ‫القضاء‬ ‫على‬ ‫يساعدك‬ ‫هذا‬ ‫بالنفس‬ ‫الثقة‬ 4‫النقد‬ ‫تقبل‬ -
  10. 10.  Make sure that the criticism is constructive.  Don’t allow yourself to be overwhelmed by criticism that is cynical or meant to lower your self-esteem. .‫البناء‬ ‫النقد‬ ‫أن‬ ‫من‬ ‫تأكد‬ ‫احترام‬ ‫أدنى‬ ‫أو‬ ‫السخرية‬ ‫إلى‬ ‫تهدف‬ ‫التي‬ ‫النتقادات‬ ‫تطغى‬ ‫أن‬ ‫لنفسك‬ ‫تسمح‬ ‫ل‬ .‫بك‬ ‫الخاص‬ ‫الذات‬ Self-Esteem 4-Accept criticism ‫بالنفس‬ ‫الثقة‬ 4‫النقد‬ ‫تقبل‬ -
  11. 11. Self-Esteem 5-Accept failure  Accept the fact that we will fail from time to time. .‫لخر‬ ‫وقت‬ ‫من‬ ‫تفشل‬ ‫سوف‬ ‫أننا‬ ‫تقبل‬  Remember a successful completion of you in your business or a special day in your life.Such an attitude will help us overcome the most difficult conditions ‫هذا‬ ‫ومثل‬ .‫حياتك‬ ‫في‬ ‫خاص‬ ‫يوم‬ ‫أو‬ ‫عملك‬ ‫في‬ ‫كنت‬ ‫من‬ ‫بنجاح‬ ‫النتهاء‬ ‫تذكر‬ ‫الظروف‬ ‫أصعب‬ ‫على‬ ‫التغلب‬ ‫على‬ ‫تساعدنا‬ ‫الموقف‬ ‫الذات‬ ‫احترام‬ ‫الفشل‬ ‫تقبل‬
  12. 12. 6- Never compare yourself with others (Negatively) This is the easiest way to feel inferior. ‫هذ‬‫ه‬‫ل‬ ‫طريقة‬ ‫أسهل‬‫ل‬‫شع‬‫و‬..‫بالنقص‬ ‫ر‬  Find out what distinguishes the others about you. And make it a model for simulation ‫للمحاكاة‬ ‫نموذجا‬ ‫وجعله‬ .‫عنك‬ ‫الخرين‬ ‫يميز‬ ‫ما‬ ‫معرفة‬  will give you self-confidence. At the same time it will make you feel better when dealing with your peer group ‫سوف‬‫ي‬‫بالنفس‬ ‫الثقة‬ ‫عطيك‬,‫مع‬ ‫التعامل‬ ‫عند‬ ‫أفضل‬ ‫بأنك‬ ‫تشعر‬ ‫تجعلك‬ ‫سوف‬ ‫الخرين‬ (‫ا‬ً(‫)سلبي‬ ‫الخرين‬ ‫مع‬ ‫نفسك‬ ‫تقارن‬ ‫ل‬
  13. 13. Discover your powers  Ultimate power is the ability to produce results ‫نتائج‬ ‫تحقيق‬ ‫على‬ ‫قدرتك‬ ‫هي‬ ‫محدوده‬ ‫الغير‬ ‫قدراتك‬ ‫قوتك‬ ‫اكتشف‬
  14. 14. Discover your powers Communication  Every communication we make is an action, so communication is power. ‫بداخلنا‬ ‫طاقة‬ ‫عن‬ ‫عبارة‬ ‫التواصل‬ ‫اذن‬ ,‫ما‬ ‫فعل‬ ‫منه‬ ‫ينتج‬ ‫تواصل‬ ‫كل‬  Those who knowhow to affect the thoughts feelings and actions of the majority of us are those who know how to use this tool of power. ‫كيفية‬ ‫الذين‬ ‫أولئك‬‫على‬ ‫التأثير‬‫مشاعر‬‫ك‬ ‫و‬‫أفكار‬‫ك‬,‫وافعالك‬‫يعرفون‬ ‫الذين‬ ‫هم‬ ‫أولئك‬ ‫استخدام‬ ‫كيفية‬.‫التواصل‬ ‫طاقه‬ ‫قوتك‬ ‫اكتشف‬ ‫التواصل‬
  15. 15. Discover your powers Communication with yourself  How you feel is not the result of what is happening in your life, but what you perceive is happening in your life. ‫شع‬‫و‬‫ر‬‫ك‬‫تتصور‬ ‫ما‬ ‫ولكن‬ ، ‫حياتك‬ ‫في‬ ‫يحدث‬ ‫ما‬ ‫نتيجة‬ ‫ليس‬‫هو‬ ‫ه‬‫في‬ ‫يحدث‬ ‫ما‬ ‫حياتك‬  How you interpret the results of what is happening. One can interpret any result in a positive way or a negative way. ‫يحدث‬ ‫ما‬ ‫نتائج‬ ‫تفسر‬ ‫كيف‬‫؟‬‫أو‬ ‫ايجابية‬ ‫بطريقة‬ ‫نتيجة‬ ‫أي‬ ‫تفسير‬ ‫للمرء‬ ‫يمكن‬ . ‫سلبية‬ ‫بطريقة‬ ‫قوتك‬ ‫اكتشف‬ ‫نفسك‬ ‫مع‬ ‫التواصل‬
  16. 16. Discover your powers SUCCESS FORMULA  TARGET - Know your outcome. .‫بك‬ ‫الخاص‬ ‫النتيجة‬ ‫معرفة‬ -- ‫الهدف‬  ADAPT AND CHANGE UNTIL DESIRED RESULT IS ACHIEVED - Develop the flexibility to change your action until you get the result you want to achieve your outcome. ‫اللمزمة‬ ‫المرونة‬ ‫تطوير‬ -- ‫المرجوة‬ ‫النتيجة‬ ‫تحقيق‬ ‫يتم‬ ‫حتى‬ ‫والتغيير‬ ‫التكيف‬ ‫النتيجة‬ ‫لتحقيق‬ ‫تريدها‬ ‫التي‬ ‫النتيجة‬ ‫على‬ ‫تحصل‬ ‫حتى‬ ‫الخاص‬ ‫العمل‬ ‫لتغيير‬ ‫قوتك‬ ‫اكتشف‬ ‫النجاح‬ ‫صيغة‬
  17. 17. Discover your powers SUCCESS FORMULA  ACTION - Take action that you believe will produce the results you desire – else your desire will always only be your dreams ‫الفعل‬‫هو‬– ‫تريدها‬ ‫التي‬ ‫النتائج‬ ‫تعطي‬ ‫سوف‬ ‫تعتقد‬ ‫التي‬ ‫الجراءات‬ ‫اتخاذ‬‫او‬ ‫فقط‬ ‫دائما‬ ‫تكون‬ ‫سوف‬ ‫رغبتك‬‫في‬‫أحلمك‬.  ‫قوتك‬ ‫اكتشف‬ ‫النجاح‬ ‫صيغة‬
  18. 18. Discover your powers THE POWER OF STATE What creates the state that we are in? 1 Internal representations (mind)  Our beliefs, attitudes, values and past experiences with the person all affect the type of representations we will make about the behaviours. ‫فيها؟‬ ‫نحن‬ ‫التي‬ ‫حالة‬ ‫يخلق‬ ‫ما‬ 1-(‫)العقل‬ ‫داخلية‬ ‫تمثيلت‬ ‫والتجارب‬ ‫والمواقف‬ ‫والقيم‬ ‫معتقداتنا‬ ‫الشخص‬ ‫مع‬ ‫السابقة‬,‫من‬ ‫نوع‬ ‫كل‬ ‫يؤثر‬ ‫سلوكيات‬ ‫حول‬ ‫سنبذل‬ ‫التمثيل‬‫نا‬. ‫قوتك‬ ‫اكتشف‬ ‫النفسية‬ ‫الحالة‬ ‫قوة‬
  19. 19. What creates the state that we are in? ‫فيها؟‬ ‫نحن‬ ‫التي‬ ‫حالة‬ ‫يخلق‬ ‫ما‬ 2 Physiology (Body)  Muscle tension, how we breathe, what we eat, posture, overall level of biochemical functioning have a huge impact on our state 2) ‫العضاء‬ ‫وظائف‬ ‫علم‬‫الجسم‬( ، ‫والموقف‬ ، ‫نأكل‬ ‫ما‬ ، ‫نتنفس‬ ‫وكيف‬ ، ‫العضلت‬ ‫توتر‬‫هذا‬ ‫كل‬‫لديه‬‫كبير‬ ‫تأثير‬ ‫على‬.‫النفسية‬ ‫حالتنا‬
  20. 20. Discover your powers THE POWER OF STATE  “Control your thoughts they become your dreams ‫أفكارك‬ ‫على‬ ‫"سيطر‬‫سوف‬‫أحلمك‬ ‫تصبح‬  Control your dreams they become your actions ‫سيطر‬‫على‬‫أفعالك‬ ‫تصبح‬ ‫فسوف‬ ‫أحلمك‬  Control your actions they become your habits ‫سوف‬ ‫افعالك‬ ‫على‬ ‫سيطر‬‫عاداتك‬ ‫تصبح‬  Control your habits they become your destiny” ‫على‬ ‫سيطر‬‫عادات‬‫سوف‬ ‫ك‬" ‫قدرك‬ ‫تصبح‬ ‫قوتك‬ ‫اكتشف‬ ‫النفسية‬ ‫الحاله‬ ‫قوة‬
  21. 21. JOB SATISFACTION JOB SATISFACTION A positive feeling about one’s jobA positive feeling about one’s job resulting from an evaluation of its characteristics.resulting from an evaluation of its characteristics. ‫الوظيفي‬ ‫الرضا‬‫الوظيفي‬ ‫الرضا‬‫هو‬‫هو‬‫حول‬ ‫إيجابي‬ ‫شعور‬‫حول‬ ‫إيجابي‬ ‫شعور‬ .‫خصائصه‬ ‫لتقييم‬ ‫نتيجة‬ ‫واحدة‬ ‫وظيفة‬.‫خصائصه‬ ‫لتقييم‬ ‫نتيجة‬ ‫واحدة‬ ‫وظيفة‬ ‫الرضاءالوظيفي‬
  22. 22. JOB SATISFACTION measuring job satisfaction a person’s job is more than just the obvious activities. ‫الشخص‬ ‫وظيفة‬‫هي‬.‫واضحة‬ ‫أنشطة‬ ‫مجرد‬ ‫من‬ ‫أكثر‬ Jobs require interaction with coworkers and bosses, following organizational rules and policies, meeting performance standards, living with working conditions that are often less than ideal, and the like. ‫التنظيمية‬ ‫القواعد‬ ‫أعقاب‬ ‫في‬ ، ‫العمل‬ ‫وأرباب‬ ‫العمل‬ ‫زمل ء‬ ‫مع‬ ‫التفاعل‬ ‫تتطلب‬ ‫وظائف‬ ‫هي‬ ‫التي‬ ‫العمل‬ ‫ظروف‬ ‫مع‬ ‫يعيشون‬ ‫الذين‬ ، ‫التجتماع‬ ‫الدا ء‬ ‫ومعايير‬ ‫والسياسات‬ ‫من‬ ‫كثيرا‬ ‫أقل‬‫المثالي‬ ‫الوضع‬.‫ذلك‬ ‫شابه‬ ‫وما‬ ، ‫الرضا ءالوظيفي‬ ‫الرضا ءالوظيفي‬ ‫قياس‬
  23. 23. how satisfied are people in their jobs? ‫مدى‬ ‫ما‬‫إ‬‫رضاك‬‫الموظف‬‫في‬‫الوظيفه‬‫؟‬ people are on average satisfied with their jobs overall, with the work itself, and with their supervisors and coworkers. ‫وظائفهم‬ ‫عن‬ ‫راض‬ ‫المتوسط‬ ‫في‬ ‫الناس‬‫عامه‬ ‫بصورة‬‫ومع‬ ، ‫نفسه‬ ‫العمل‬ ‫مع‬ ، .‫العمل‬ ‫وزمل ء‬ ‫رؤسائهم‬ However, they tend to be less satisfied with their pay and with promotion opportunities. ‫الترقية‬ ‫فرص‬ ‫ومع‬ ‫رواتبهم‬ ‫عن‬ ‫راض‬ ‫أقل‬ ‫تكون‬ ‫أن‬ ‫إلى‬ ‫تميل‬ ‫فإنها‬ ، ‫ذلك‬ ‫ومع‬
  24. 24. what causes job satisfaction? ‫الوظيفي؟‬ ‫الرضا ء‬ ‫اسباب‬ ‫هي‬ ‫ما‬ the major job satisfaction facets (work itself, pay, advancement opportunities, supervision, coworkers), enjoying the work itself is almost always the facet most strongly correlated with high levels of overall job satisfaction. ‫الوظيفي‬ ‫الرضا‬‫له‬، ‫نفسه‬ ‫)العمل‬ ‫رئيسية‬ ‫تجوانب‬‫الراتب‬، ‫التقدم‬ ‫وفرص‬ ،‫ورئيسك‬ ‫العمل‬ ‫في‬، (‫العمل‬ ‫وزمل ء‬ ،‫و‬‫الت‬‫متع‬‫ب‬‫نفسه‬ ‫العمل‬‫هو‬‫غالبا‬‫ارتباطا‬ ‫الكثر‬ ‫الوتجه‬ ‫ل‬‫ل‬‫ا‬.‫الوظيفي‬ ‫رضا‬
  25. 25. job satisfaction & job performance When satisfaction and productivity data are gathered for the organization as a whole, we find that organizations with more satisfied employees tend to be more effective than organizations with fewer satisfied employees. ‫البيانات‬ ‫تجمع‬ ‫يتم‬ ‫عندما‬‫بخصوص‬‫النتاتجية‬‫الوظيفي‬ ‫الرضا ء‬ ‫و‬‫نجد‬ ، ‫ككل‬ ‫للمنظمة‬ ‫المنظمات‬ ‫أن‬‫لديها‬ ‫التي‬‫موظفين‬‫وظيفي‬ ‫بإرضا ء‬‫فعالية‬ ‫أكثر‬ ‫تكون‬ ‫أن‬ ‫الى‬ ‫تميل‬ ‫الموظفين‬ ‫من‬ ‫أقل‬ ‫عدد‬ ‫لديها‬ ‫التي‬ ‫المنظمات‬ ‫من‬‫وظيفي‬ ‫إرضا ء‬ ‫لديهم‬ ‫الذين‬. ‫ال‬‫إ‬‫الوظيفي‬ ‫والدا ء‬ ‫الوظيفي‬ ‫رضا‬
  26. 26. job satisfaction & job performance ‫ال‬‫إ‬‫الوظيفي‬ ‫والدا ء‬ ‫الوظيفي‬ ‫رضا‬
  27. 27. JOB SATISFACTION  job satisfaction & customer satisfaction ‫العمل ء‬ ‫ورضا‬ ‫الوظيفي‬ ‫الرضا‬  The evidence indicates that satisfied employees increase customer satisfaction and loyalty. ‫الموظفين‬ ‫أن‬ ‫إلى‬ ‫الدلة‬ ‫وتشير‬‫ب‬ ‫يقومون‬ ‫وظيفي‬ ‫ارضا ء‬ ‫لديهم‬ ‫الذين‬‫زيادة‬ ‫العمل ء‬‫ارضائهم‬ ‫و‬‫والول ء‬‫للمنظمة‬.  Dissatisfied customers can increase an employee’s job dissatisfaction. ‫الموظف‬ ‫الستيا ء‬ ‫زيادة‬ ‫راض‬ ‫غير‬ ‫للعمل ء‬ ‫ويمكن‬‫ل‬‫وظيف‬‫ت‬‫ة‬. ‫الرضا ءالوظيفي‬
  28. 28. THANK YOU

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