Effective communication is about listening well and understanding your audience. It involves considering how your message will be received and interpreted by others based on factors like their background and sensitivities. There are 10 key rules for effective communication: listen more than you speak, know your audience, manage how people may interpret your message differently, be considerate of others' sensitivities, establish clear goals, use an appropriate mode and timing, consider the communication environment, involve people in changes that affect them, be clear and concise in writing, and keep language simple. The overall goal is to have the skills to affect other people in important situations.

1. EFFECTIVE COMMUNICATIONS

2. “Effective communication is 20% what you know and 80% how you feel
about what you know.” - Jim Rohn quotes
An understanding (and sensitivity) of how your message is being
received, manufactured and interpreted by the person, or people, you
are communicating with.
EFFECTIVE COMMUNICATION

3. Ten Rules Of Effective Communication

4. 1. Listening: People are more likely to listen to you if
you listen (NOT HEAR) to them.
"We have two ears and one
mouth so that we can listen
twice as much as we
speak." - Epictetus
10 Rules Of Effective Communication

5. 2. Know your audience: Understanding your audience in
terms of their background, mindsets, education or
motivation can help in communicating messages in a way
which would be easy for them to understand.
"Communication leads to community,
that is, to understanding, intimacy and
mutual valuing." - Rollo May
10 Rules Of Effective Communication

6. 3. Interpretation: People may hear the same thing, but
interpret it differently.
10 Rules Of Effective Communication

7. 4. Managing sensitivities: Being considerate to the person
you are speaking with, regardless of their race, colour,
religion or position.
10 Rules Of Effective Communication

8. 5. Know your goals: It is essential to establish what you want
to accomplish with your communication.
10 Rules Of Effective Communication

9. 6. Communication Modes: Be considerate to the mode and
timing of the communication.
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E-Mail
Mobile Phones
Face-to-face
Etc.
10 Rules Of Effective Communication

10. 7. Consider the environment in which the communication is
delivered.
10 Rules Of Effective Communication

11. 8. Involve: People are more likely to support a change which
affects them if they are consulted before the change is
made.
10 Rules Of Effective Communication

12. 9. Be clear and concise with your writing.
10 Rules Of Effective Communication

13. 10. Keep it Simple: Use language which is easily understood
and familiar.
"Think like a wise man but communicate
in the language of the people." William Butler Yeats
10 Rules Of Effective Communication

14. “Take advantage of every opportunity to practice your
communication skills so that when important occasions arise, you
will have the gift, the style, the sharpness, the clarity, and the
emotions to affect other people.” - Jim Rohn quotes
THANK YOU