The document summarizes several projects under a Unified Communications Program including:
1) An IPTel project to replace phone handsets, voicemail, and PBX equipment while upgrading call center functionality.
2) A Desktop Communicator to provide enhanced collaboration tools like video conferencing and application sharing.
3) A Carrier project to select a single provider for fixed line services to reduce costs by 40%.
4) A Mobility project to standardize mobile devices and support to lower costs by 45% compared to government rates.
5) A Call Accounting project for centralized billing to increase visibility of telecom charges and costs.
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