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UC Reference Group

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Transcript

  • 1. Unified Communications Program Reference Group Meeting #1 Information Projects
  • 2.
    • Agenda
    • Welcome and introductions
    • Program overview
    • IPTel
    • Desktop Communicator
    • Telephony projects
    • Business change and communications
    • Close
    Unified Communications Reference Group
  • 3. Unified Communications Reference Group
  • 4. Unified Communications Reference Group
  • 5.
    • IPTel Project
    • Will replace:
      • Telephone handsets
      • Voicemail system
      • PABX equipment
      • Operator consoles
    • Will upgrade:
      • Call centre functionality (IS Service Desk)
    • Will provide:
      • A service for fee model for the provisioning of Telephony services
    Unified Communications Reference Group
  • 6.
    • Benefits of the IPTel Project are:
    • Robust and reliable telephony services
    • Resolution of number range shortages
    • The ability to use the same phone numbers anywhere on the University network
    • Reduction of time and cost of Adds/Moves/Changes
    • Reduction of line rental and call costs
    • Improvement of phone functionality
    • Improvement of call centre functionality
    Unified Communications Reference Group
  • 7.
    • Desktop Communicator Features
    • Enhanced and Integrated Collaboration & Communication Tools
    • Video / Audio / Web Conferencing
    • Application & Document Sharing
    • Virtual Whiteboarding
    • Enriched Directory & Presence Information
    • Single Number Reach
    • Access Anywhere
    • Individual & Group Instant Messaging
    Desktop Communicator
  • 8.
    • Carrier
    • Project Description
    • Business Drivers
      • Inconsistent inefficient processes
      • Lack of economies of scale
    • Project Objectives
      • Selection of a single carrier for the University
      • Introduction of the centralised service
    • Key Project Benefits
      • Significant cost reductions – about 40% for fixed line usage
      • Simplified billing administration – single bill
    Unified Communications Reference Group
  • 9.
    • Mobility
    • Project Description
    • Business Drivers
      • Inconsistent devices and support practices
      • Administrative effort for individual contract negotiation
      • Lack of economies of scale
    • Project Objectives
      • Selection of a single carrier for the University
      • Cost reductions (45% compared to current government rates)
      • Expansion of the centralised service
    • Key features of this service include:
      • Increased selection of devices
      • Improved information on website
      • 24/7 onsite service desk support for faults
      • Faster mobile phone procurement
  • 10.
    • Call Accounting Billing (Billing)
    • Project Description
    • Business Drivers
      • Inefficient telecommunication cost allocation processes
      • Lack of meaningful cost containment review for carrier bills
      • To support centralised telecommunications services processes that will reduce the burden of managing telecommunications services in the faculties and departments
    • The following benefits will be delivered by the call accounting system:
      • Centralised, efficient approach for telecommunications charge outs
      • Access and visibility of telecommunication charges via an online portal
      • Enhanced reporting capabilities
      • Integration with IP Telephony solution
  • 11.
    • Change Management Objectives
    • Accelerate Program outcomes
      • Through assisting the business to be ready and receptive
    • Assist the University realise the benefits
      • Accelerate adoption
        • How quickly people adopt the new services
      • Raise utilisation
        • How many people use the new services
      • Achieve high proficiency
        • Users ability to use the new services
    Unified Communications Reference Group
  • 12.
    • Change Management Processes
    • Re-apply the ‘eXchange approach’
    • Leadership alignment
      • Understand applications and benefits
      • Understand Program processes
      • Support and resource Program activity in their area
    • Staff readiness and capability
      • Broadly promote
      • Actively educate
      • Provide targeted training
    Unified Communications Reference Group
  • 13.
    • Change Management Deliverables
    • Management ‘kick off’ sessions
    • Information packs
    • Demos and presentations
    • Staff briefings
    • Training processes (computer based, instructor led)
    • Surveys
    • Website (& blog)
    • Broad>targeted communications
    Unified Communications Reference Group
  • 14. © Copyright The University of Melbourne 2006 Thank you for your attendance