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Extending The Enterprise
Through TeleHealth Programs
Transforming How We Think About
The Opportunity
Traditional thinking: TeleHealth
technology is good for patients far away.
This is how our patients are using
communication technology ...

Not so far
away
How do you think about TeleHealth
technology?
1

A different way to
provide clinical services?

2

An infrastructure for m...
How do you think about TeleHealth
technology?
1 Line Level Thinking

2 Systems Thinking

• Finances assessed against

• Fi...
How do you think about TeleHealth
technology?
1 Line Level Thinking

2 Systems Thinking

• Compare investment against a

•...
Extending The Enterprise
Through TeleHealth Programs
Transforming How We Think About
Markets
Extending The Enterprise Through
TeleHealth Programs

Social
Networks

Enhanced
communication

Remote data
collection

Sel...
Extending TeleHealth Programs for
Internal Efficiency and Cost Savings
•

Facilitates delivery of a
number of internal vir...
Extending TeleHealth Programs for
External Efficiency and Cost Savings
• Video communication outside

firewall to patient ...
Extending TeleHealth Programs
for New Business
•

New market strategies
• Market penetration to
new geographical areas
• A...
Extending The Enterprise
Through TeleHealth Programs
Transforming How We Think About
Ourselves
“To transform healthcare delivery, we
must first transform ourselves.”
Organization Know Thyself
Line of
Tolerance

Resistance

Change
Organization Know Thyself
Line of
Tolerance

Resistance

Pursue with
existing
operations
infrastructure

1
Change
Organization Know Thyself

2
Resistance

1
Change

Line of
Tolerance
Organization Know Thyself

2
Additional
committed
resources

Resistance

1
Change

Line of
Tolerance
Organization Know Thyself

2
Resistance

2

1
Change

Line of
Tolerance
Organization Know Thyself

2
Resistance

2

1
Change

Line of
Tolerance

3
Organization Know Thyself

2
Resistance

2

Line of
Tolerance

3
New
organizational
model

3
New
LOT

1
Change
Organization Know Thyself
Line of
Tolerance

Resistance

Change
Personalized Patient Room
Thank you
Questions?
iHT² Health IT Summit Beverly Hills – Wes Valdes, DO, Medical Director of Telehealth Services, Intermountain Healthcare
iHT² Health IT Summit Beverly Hills – Wes Valdes, DO, Medical Director of Telehealth Services, Intermountain Healthcare
iHT² Health IT Summit Beverly Hills – Wes Valdes, DO, Medical Director of Telehealth Services, Intermountain Healthcare
iHT² Health IT Summit Beverly Hills – Wes Valdes, DO, Medical Director of Telehealth Services, Intermountain Healthcare
iHT² Health IT Summit Beverly Hills – Wes Valdes, DO, Medical Director of Telehealth Services, Intermountain Healthcare
iHT² Health IT Summit Beverly Hills – Wes Valdes, DO, Medical Director of Telehealth Services, Intermountain Healthcare
iHT² Health IT Summit Beverly Hills – Wes Valdes, DO, Medical Director of Telehealth Services, Intermountain Healthcare
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iHT² Health IT Summit Beverly Hills – Wes Valdes, DO, Medical Director of Telehealth Services, Intermountain Healthcare

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iHT² Health IT Summit Beverly Hills – Wes Valdes, DO, Medical Director of Telehealth Services, Intermountain Healthcare

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iHT² Health IT Summit Beverly Hills – Wes Valdes, DO, Medical Director of Telehealth Services, Intermountain Healthcare

  1. 1. Extending The Enterprise Through TeleHealth Programs Transforming How We Think About The Opportunity
  2. 2. Traditional thinking: TeleHealth technology is good for patients far away.
  3. 3. This is how our patients are using communication technology ... Not so far away
  4. 4. How do you think about TeleHealth technology? 1 A different way to provide clinical services? 2 An infrastructure for more communication options? • Needs clinical studies, policies, • Phone system upgrade and is outcomes measures, to prove value before investing infrastructure investment in communication technology • Is it a better version of a phone call or a worse version of an in person encounter? • Benefit limited to clinical • Providers and patients will use it as they deem beneficial • Benefit is system wide
  5. 5. How do you think about TeleHealth technology? 1 Line Level Thinking 2 Systems Thinking • Finances assessed against • Finances assessed against projected clinical benefit cost alternatives • Benefits accrue to an • Benefits accrue to the system individual, clinic, or department and solution is available for the system • Decreased upfront costs • Increased upfront costs • Increased long term costs and • Decreased long term costs complexity and complexity
  6. 6. How do you think about TeleHealth technology? 1 Line Level Thinking 2 Systems Thinking • Compare investment against a • Compared investment single clinical process • NPV • IRR • ROI • Payback against other system proposed expenses • $34M upfront for teleICU, entertainment, education, simulation, patient services • $15M upfront cost for combined solution
  7. 7. Extending The Enterprise Through TeleHealth Programs Transforming How We Think About Markets
  8. 8. Extending The Enterprise Through TeleHealth Programs Social Networks Enhanced communication Remote data collection Self-Care Support Patient Education
  9. 9. Extending TeleHealth Programs for Internal Efficiency and Cost Savings • Facilitates delivery of a number of internal virtual services • Live chat with families from hospital room • Video call routing, security, and management • Infrastructure leveraged for patient services
  10. 10. Extending TeleHealth Programs for External Efficiency and Cost Savings • Video communication outside firewall to patient home • Load balance virtual patients and virtual services • Utilize consumer equipment lowers cost and increases adoption by patients • Aligns with clinical workflow • Online forms and e-Sign solution
  11. 11. Extending TeleHealth Programs for New Business • New market strategies • Market penetration to new geographical areas • Ancillary programs as revenue generating services • Convert to video-capable call centers
  12. 12. Extending The Enterprise Through TeleHealth Programs Transforming How We Think About Ourselves
  13. 13. “To transform healthcare delivery, we must first transform ourselves.”
  14. 14. Organization Know Thyself Line of Tolerance Resistance Change
  15. 15. Organization Know Thyself Line of Tolerance Resistance Pursue with existing operations infrastructure 1 Change
  16. 16. Organization Know Thyself 2 Resistance 1 Change Line of Tolerance
  17. 17. Organization Know Thyself 2 Additional committed resources Resistance 1 Change Line of Tolerance
  18. 18. Organization Know Thyself 2 Resistance 2 1 Change Line of Tolerance
  19. 19. Organization Know Thyself 2 Resistance 2 1 Change Line of Tolerance 3
  20. 20. Organization Know Thyself 2 Resistance 2 Line of Tolerance 3 New organizational model 3 New LOT 1 Change
  21. 21. Organization Know Thyself Line of Tolerance Resistance Change
  22. 22. Personalized Patient Room
  23. 23. Thank you Questions?

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