UC Reference Group


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UC Reference Group

  1. 1. Unified Communications Program Reference Group Meeting #1 Information Projects
  2. 2. <ul><li>Agenda </li></ul><ul><li>Welcome and introductions </li></ul><ul><li>Program overview </li></ul><ul><li>IPTel </li></ul><ul><li>Desktop Communicator </li></ul><ul><li>Telephony projects </li></ul><ul><li>Business change and communications </li></ul><ul><li>Close </li></ul>Unified Communications Reference Group
  3. 3. Unified Communications Reference Group
  4. 4. Unified Communications Reference Group
  5. 5. <ul><li>IPTel Project </li></ul><ul><li>Will replace: </li></ul><ul><ul><li>Telephone handsets </li></ul></ul><ul><ul><li>Voicemail system </li></ul></ul><ul><ul><li>PABX equipment </li></ul></ul><ul><ul><li>Operator consoles </li></ul></ul><ul><li>Will upgrade: </li></ul><ul><ul><li>Call centre functionality (IS Service Desk) </li></ul></ul><ul><li>Will provide: </li></ul><ul><ul><li>A service for fee model for the provisioning of Telephony services </li></ul></ul>Unified Communications Reference Group
  6. 6. <ul><li>Benefits of the IPTel Project are: </li></ul><ul><li>Robust and reliable telephony services </li></ul><ul><li>Resolution of number range shortages </li></ul><ul><li>The ability to use the same phone numbers anywhere on the University network </li></ul><ul><li>Reduction of time and cost of Adds/Moves/Changes </li></ul><ul><li>Reduction of line rental and call costs </li></ul><ul><li>Improvement of phone functionality </li></ul><ul><li>Improvement of call centre functionality </li></ul>Unified Communications Reference Group
  7. 7. <ul><li>Desktop Communicator Features </li></ul><ul><li>Enhanced and Integrated Collaboration & Communication Tools </li></ul><ul><li>Video / Audio / Web Conferencing </li></ul><ul><li>Application & Document Sharing </li></ul><ul><li>Virtual Whiteboarding </li></ul><ul><li>Enriched Directory & Presence Information </li></ul><ul><li>Single Number Reach </li></ul><ul><li>Access Anywhere </li></ul><ul><li>Individual & Group Instant Messaging </li></ul>Desktop Communicator
  8. 8. <ul><li>Carrier </li></ul><ul><li>Project Description </li></ul><ul><li>Business Drivers </li></ul><ul><ul><li>Inconsistent inefficient processes </li></ul></ul><ul><ul><li>Lack of economies of scale </li></ul></ul><ul><li>Project Objectives </li></ul><ul><ul><li>Selection of a single carrier for the University </li></ul></ul><ul><ul><li>Introduction of the centralised service </li></ul></ul><ul><li>Key Project Benefits </li></ul><ul><ul><li>Significant cost reductions – about 40% for fixed line usage </li></ul></ul><ul><ul><li>Simplified billing administration – single bill </li></ul></ul>Unified Communications Reference Group
  9. 9. <ul><li>Mobility </li></ul><ul><li>Project Description </li></ul><ul><li>Business Drivers </li></ul><ul><ul><li>Inconsistent devices and support practices </li></ul></ul><ul><ul><li>Administrative effort for individual contract negotiation </li></ul></ul><ul><ul><li>Lack of economies of scale </li></ul></ul><ul><li>Project Objectives </li></ul><ul><ul><li>Selection of a single carrier for the University </li></ul></ul><ul><ul><li>Cost reductions (45% compared to current government rates) </li></ul></ul><ul><ul><li>Expansion of the centralised service </li></ul></ul><ul><li>Key features of this service include: </li></ul><ul><ul><li>Increased selection of devices </li></ul></ul><ul><ul><li>Improved information on website </li></ul></ul><ul><ul><li>24/7 onsite service desk support for faults </li></ul></ul><ul><ul><li>Faster mobile phone procurement </li></ul></ul>
  10. 10. <ul><li>Call Accounting Billing (Billing) </li></ul><ul><li>Project Description </li></ul><ul><li>Business Drivers </li></ul><ul><ul><li>Inefficient telecommunication cost allocation processes </li></ul></ul><ul><ul><li>Lack of meaningful cost containment review for carrier bills </li></ul></ul><ul><ul><li>To support centralised telecommunications services processes that will reduce the burden of managing telecommunications services in the faculties and departments </li></ul></ul><ul><li>The following benefits will be delivered by the call accounting system: </li></ul><ul><ul><li>Centralised, efficient approach for telecommunications charge outs </li></ul></ul><ul><ul><li>Access and visibility of telecommunication charges via an online portal </li></ul></ul><ul><ul><li>Enhanced reporting capabilities </li></ul></ul><ul><ul><li>Integration with IP Telephony solution </li></ul></ul>
  11. 11. <ul><li>Change Management Objectives </li></ul><ul><li>Accelerate Program outcomes </li></ul><ul><ul><li>Through assisting the business to be ready and receptive </li></ul></ul><ul><li>Assist the University realise the benefits </li></ul><ul><ul><li>Accelerate adoption </li></ul></ul><ul><ul><ul><li>How quickly people adopt the new services </li></ul></ul></ul><ul><ul><li>Raise utilisation </li></ul></ul><ul><ul><ul><li>How many people use the new services </li></ul></ul></ul><ul><ul><li>Achieve high proficiency </li></ul></ul><ul><ul><ul><li>Users ability to use the new services </li></ul></ul></ul>Unified Communications Reference Group
  12. 12. <ul><li>Change Management Processes </li></ul><ul><li>Re-apply the ‘eXchange approach’ </li></ul><ul><li>Leadership alignment </li></ul><ul><ul><li>Understand applications and benefits </li></ul></ul><ul><ul><li>Understand Program processes </li></ul></ul><ul><ul><li>Support and resource Program activity in their area </li></ul></ul><ul><li>Staff readiness and capability </li></ul><ul><ul><li>Broadly promote </li></ul></ul><ul><ul><li>Actively educate </li></ul></ul><ul><ul><li>Provide targeted training </li></ul></ul>Unified Communications Reference Group
  13. 13. <ul><li>Change Management Deliverables </li></ul><ul><li>Management ‘kick off’ sessions </li></ul><ul><li>Information packs </li></ul><ul><li>Demos and presentations </li></ul><ul><li>Staff briefings </li></ul><ul><li>Training processes (computer based, instructor led) </li></ul><ul><li>Surveys </li></ul><ul><li>Website (& blog) </li></ul><ul><li>Broad>targeted communications </li></ul>Unified Communications Reference Group
  14. 14. © Copyright The University of Melbourne 2006 Thank you for your attendance