Speaker's Corner presentation at ProcessForum Nordic 2013.

1. How to stay ahead in Telco
Stefan Elfström, Regional Sales Manager
131114
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©2013 Software AG. All rights reserved. For internal use only

2. Telco trend spotting
M2M
Social responsibility
Fraud Management
Mobile Virtual Network Operator
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©2013 Software AG. All rights reserved. For internal use only

3. Business Transformation Programs
Customer Centricity
Business Monitoring
Extended Business Chains
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©2013 Software AG. All rights reserved. For internal use only

4. Business Transformation Programs
Customer Centricity
Business Monitoring
Extended Business Chains
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©2013 Software AG. All rights reserved. For internal use only

5. http://www.ericsson.com/res/region_RLAM/press-release/2012-01-20-tbt-en.pdf
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©2013 Software AG. All rights reserved. For internal use only

6. Management
Strategy
BSC
KPIs
End user
Strategies
Business model
Is measured by
ISO
Compliance
SOx
Risk/Quality
Is key activity for
Is responsible for
Has risks
Carries out
Org. Structure
Business Processess
Risk and controls
Applications
C,R,U,D
Work
instructions
Knowledge
Uses
Application Systems
IT
Data objects
Extracts data from
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IT architecture
©2013 Software AG. All rights reserved. For internal use only
KPIs

7. Business Transformation Programs
Customer Centricity
Business Monitoring
Extended Business Chains
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©2013 Software AG. All rights reserved. For internal use only

8. If we do not manage our Master Data
we do not manage our customers…
Åke Södermark, CIO TeliaSonera in CIO Sweden Magazine
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©2013 Software AG. All rights reserved. For internal use only

9. MDM
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©2013 Software AG. All rights reserved. For internal use only

10. Business Transformation Programs
Customer Centricity
Business Monitoring
Extended Business Chains
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©2013 Software AG. All rights reserved. For internal use only

11. Data volume transferred over mobile
networks, average Gbyte per
subscription per year
14
12
Sweden
Norway
10
Finland
Denmark
8
Iceland
6
Estonia
Lithuania
4
2
0
2006
2007
2008
2009
2010
2011
2012
A recent survey estimates global
telecom fraud losses at $40.1 Billion USD
or approximately 1.88% of revenue.
http://blog.terracotta.org/2013/05/01/eliminate-telecom-fraud-using-in-memory-data-management/
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©2013 Software AG. All rights reserved. For internal use only

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©2013 Software AG. All rights reserved. For internal use only

13. Business Transformation Programs
Customer Centricity
Business Monitoring
Extended Business Chains
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©2013 Software AG. All rights reserved. For internal use only

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©2013 Software AG. All rights reserved. For internal use only

15. 15 |
©2013 Software AG. All rights reserved. For internal use only

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©2013 Software AG. All rights reserved. For internal use only