Smart City Summit, Nashik - Building Smart Cities by Ensuring Effective IT & eGovernance, Digital Transformation, Smart Mobility, & Infrastructure ( Panel Discussion) - Dr Narhari Singh Banger, Additional Commissioner, Gurugram Municipal Corporation, Government of Haryana

1. Gurugram – The Journey
By Dr. Narhari Banger, Additional Commissioner, MCG

2. Gurugram: The Journey1966 – State of
Haryana Formed,
Gurgaon
designated district
1980s – Maruti
Udyog triggers
growth for the city
2000s – Second wave of
growth with Real Estate and IT
boom
2008 – Municipal
Corporation of
Gurgaon created
2016 – Gurgaon
renamed
Gurugram
2017 – Formation
of Gurugram
Metropolitan
Development
Authority
Global Hub – More than
half of Global Fortune 500
companies are in Gurugram
Most densely
populated region by
working professionals
in India
Accounts for the
highest share of
revenues in Haryana
1.5mn population
2011 census, 75%
jump over 2001
Third highest per
capita income in
the country (4.46
lakhs PCI - 2015)
Municipal
Corporation
Gurugram
total
area 231sq.
km.

3. Gurugram Metropolitan
Development Authority
•Two major organizations primarily Haryana Urban development Authority (HUDA)
and Municipal Corporation of Gurugram (MCG) led the growth of the city.
•GMDA will now take over the master services of city
•“The GMDA will secure co-ordinated and integrated infrastructure development
and provision of urban amenities including mobility management.”
•Few of the initiatives done with GMDA at present:
MCG and GMDA signed MOU with
Delhi Integrated Multimodal Transit
System Limited as the knowledge
partner to roll-out city modern bus
service for the city
Preparing and executing a
mobility management plan to
resolve congestion and
transportation issues with
Gurugram Police and MCG

4. Gurugram: Zone – Wise
Division
 The Municipal Corporation
Gurugram is geographically
divided into Four Zones with 35
wards for administrative
convenience.
Zone 1
Zone 2
Zone 3
Zone 4

5. Integrating IT and e-Governance

6. Citizen-Centric Services through
digital mediums
Host of online services available at MCG Website are being
offered to citizens including:
• Building plans approval
• Marriage certificates
• Birth and Death certificates
• Community centre booking
• Advertisement space/ Hoarding booking
• Water bill payment
• Property tax payment and ownership transfer
• Paperless office initiatives like DigiDak

7. Grievance Redressal System
•Active Grievance Redressal System, with the complaints being registered online.
•Mobile App launched with features of registering the grievance through mobile
phones.
•Every grievance registered online through the website or through the Mobile App
is given a unique number which can be further tracked.
•Integration of Mobile App and the Website Online Grievance System.
•Dedicated Toll free
Offering operable Online Grievance Redressal System with response
being sent back to the complainant to close the loop

8. Grievance Redressal System
MCG Mobile App
Swachh App
Web Portal
Call Centre
MCG Social Media Channels
CM Window

9. Grievance Redressal System
MCG Mobile App
Swachh App
Web Portal
Call Centre
MCG Social Media Channels
CM Window

10. Grievance Redressal System
MCG Mobile App
Swachh App
Web Portal
Call Centre
MCG Social Media Channels
CM Window

11. Grievance Redressal System
MCG Mobile App
Swachh App
Web Portal
Call Centre
MCG Social Media Channels
CM Window
18001801817

12. Grievance Redressal System
MCG Mobile App
Swachh App
Web Portal
Call Centre
MCG Social Media Channels
CM Window
MCG Facebook and Twitter accounts are used to create awareness
of the new citizen centric initiatives. Any issue or grievance posted
by the citizen is also effectively handled.
Before After

13. Grievance Redressal System
MCG Mobile App
Swachh App
Web Portal
Call Centre
MCG Social Media Channels
CM Window
All grievances marked to the Chief Minister Facebook and
Twitter handles are captured through an automated tool and
resolved ideally within 24 hours depending on the issue
Before After

14. Smart and Energy Efficient Lighting

15. Replacing street lights with LED
lights
MCG’s initiative to replace street lights across the city with LED
lights
• Investment of over 100 crores
• MCG signed an MOU with Energy Efficiency Services Limited (EES
L) on October 10, 2017
• EESL to take care of the annual maintenance and warranty
replacement on behalf of MCG for a period of ten years
• EESL will implement the centralised control and monitoring
system (CCMS) as a replacement of existing conventional
streetlight fixtures
• Expected saving of 13 million units of electricity annually
• Minimum Guarantee of savings of 45 to 55 percent to MCG in
terms of electric consumption.
Over 55, 100 street lights to
be replaced with LED lights

16. Proposed Command and Control
Centre

17. Other City
Entrepreneur
Resource Proposal
modules
City Assets
GIS
Water & Electricity
SCADA
Variable Messaging
Sign
ITMS, Etc.
City
Database
Smart City Sensor
Integration
(Data and Control Aggregation, Data
Normalization and Storage, Urban Services
APIs)
Support Services
(User Managed, ID Mgmt., Role Based
Access Control, Business Services Portal)
API Management
Smart City integration Platform
Vertical Applications
(Parking, Lighting, Traffic, Transportation, Water,
Safety etc.)
Business Intelligence
(Reporting, Analytics,
Dashboards)
Internet
Citizen Apps, Enforcement Apps
Smart City Operations Center
Other Smart City
Platforms
Emergency
Services
Email and SMS
Gateway
Payment
Gateway
Street
Lighting
Safety and
Security
EnvironmentWaste
P
ParkingWater TrafficPeople
SOP
Applicatio
n
Integration Services (Integration Platform ) / API Management
Smart City Dashboard
City Fiber Network
Integration
Command and Control Centre
– Network Overview

18. Smart City Platform
(5 Years Contract)
1. Smart LED Street Lights.
2. Sensor Based & Camera Based Smart Parking for whole of the GMDA
area.
3. Property Tax
4. Surveillance using CCTV (for approximately 2000 camera)
5. GMDA App
6. Variable Messaging Sign (VMS)
7. Building Plan Approval
8. Public Wi-Fi
9. Environmental Monitoring (sensor based)
10. Billing of Electricity, Water & Sewage management system
11. Birth & Death Module
12. Asset Management
13. HRMS including pay roll and pension, Biometric Attendance
14. Sewage Treatment Plants (STP)
15. ITMS (Intelligent traffic management System)
Command and Control center Scope: Integration with Command and Control center
Command and Control Centre –
Integration Scope

19. • To be set-up at GMDA
office
• Integrated View of
city use cases.
• Integration with New
& existing city
applications.
• 4X2 Video Wall
• 25 Work station
• 10
Helpdesk/Customer
care
• Server Firm ( 5 Racks)
Command and Control Centre –
Set-up

20. Water and Waste Management

21. Water Supply
• The water supply to the Gurugram town and villages is met through both canal
based water supply and tube wells.
• Total 45 No. of boosting stations and 594 tube wells
• Dependency upon tube wells being reduced by providing canal based supply
by creating more boosting stations.
Total Water Supply
Water supply to Gurugram town under Old MCG unit 15.85 MGD
Water supply to 37 villages 10.06MGD
HUDA SECTORS including colonizer area 40 MGD

22. Sewerage
Gurugram town within Old MC limit
• Master sewerage system of entire Gurugram town has been planned and maintained by
HUDA
• Internal distribution system of Old Gurugram and its sectors is being maintained by MCG.
• 90%-95% town is covered with sewerage system.
• About 501.00 Km. of sewer lines of different sizes across the city.
• Two STPs OF 168 MLD maintained by HUDA and one STP of 30 MLD capacity maintained by
MCG
• Because of multi-fold increase in the city population over the years, the total discharge
received at STP is around 42.00 MLD. Current STP is not meeting the requirements and
hence a new STP of 50 MLD capacity based on SBR technology with tertiary treatment is
under construction.
Villages
• The sewerage system in all 37 villages is being provided by MCG
• 6no. STPs have been proposed under AMRUT in Villages wherein there is no provision of
outfall of treated sewerage. (6 No. villages i.e. Sihi, Ghata, Gawal Pahari, Sarai Alawardi,
Garoli Khurd and Garoli Kalan)

23. Sewerage

24. Haryana’s First Integrated Solid
Waste Management Project
Key Highlights
• Municipal Corporations of Gurugram and Faridabad signed MoU
with Ecogreen Energy Pvt Ltd for the construction of Haryana’s
First Integrated Solid Waste Management Project
• Developed in accordance with all norms, regulations & directions
by National Green Tribunal (NGT) and Solid Waste Management
(SWM) Rules
• Includes collection, transportation, processing and disposal of the
solid waste along with setting up of waste to energy power plant
in the due course
• Ecogreen Energy Pvt Ltd has been identified as the vendor to roll
out the solid waste management project.

25. Solid Waste Management Project
Background
The project will be developed on Develop, Built, Finance, Operate & Transfer (DBFOT) model on PPP Mode.
The private developer has been selected through an open competitive bidding process
Total Current MSW generation of cluster-1236 TPD
(Population projection has been done on assumption of 3% annual growth on 2011 census and corresponding MSW
generation @ 450gms/capita/day (Niti Aayog Report 2015)
 Gurugram – 476.35 TPD
 Faridabad – 759.80 TPD
Project Details:
 Site: Bandhwari – 27.81 acres land
 Concession Period: 22 Years (20 + 2 From the date of Signing of Concession Agreement)
 Estimated Project Cost: INR 330.48 Crore
 Project will be in compliance with SWM Rules 2016 and NGT Guidelines

26. Solid Waste Management Project –
Waste collection and transportation
Sanitary Landfill (SLF)
For disposal of Processing
rejects and Inert
Processing Plant
Primary Transportation
Door-to-Door Collection of
MSW
SecondaryTransportation
Useful Products:
 Recyclables
 Power
 Compost
Transfer Station
Operator will carry out door-to-door collection of MSW, transport the same to processing site, carry out pre-
processing and make RDF, setup treatment facility for organic fraction and use RDF in Waste to Energy plant.
Operator will also design, construct and operate a SLF where all process inert will be disposed off

27. Solid Waste Management project –
Waste Collection Vehicles

28. Solid Waste Management Project
Transfer stations / Mini Transfer stations replacing open
dumping of garbage
Current situation before project roll out
- Open Garbage Dumping Place
Expected situation after project roll out -
Mini Transfer Station with no garbage spill

29. Integrated Solid Waste
Management Initiative
On 14th August 2017, MCG executes the
MOU for Haryana’s first Integrated Solid
Waste Management Project with Ecogreen
Energy India Pvt Ltd.

30. Integrated Solid Waste
Management Initiative – Salient Features
Estimated MSW generation
- 1,400 Tons Per Day -
Gurugram ~ 700 TPD;
Faridabad ~ 700 TPD
10MW Waste-
Electricity
Generation
Reclamation of Existing
Dump Site including setting
up of Leachate Treatment
Plant
IT Systems for
Vehicle Tracking and
sensor enabled
Garbage Collection

31. Integrated Solid Waste
Management Initiative
Foundation
Laying on
November 01,
2017
Start C&T Ops by
December 01,
2017
100% coverage
for C&T Ops by
December 2018
Commission
Waste-Electricity
Plant within 21
months

32. Mobility, Transportation and Parking

33. Mobility Profile: Gurugram
DID YOU KNOW? – Gurugram has 200 + cars per
1,000 people compared with 88 cars per 1,000
people in Delhi and the number is increasing
Rapid Metro -11.7Km,
11 Stations and 80,000
passengers per day;
nearly 2.5 lakh daily
commuters from Delhi
Metro through 5KMS
and 5 Stations of Delhi
Metro network with
Gurugram; Broad-gauge
railway line connecting
the city to rest of India
Launch of 1000 e-
rickshaws for last
mile connectivity,
additional 24000
regular autos
plying the roads
Currently 200 city
buses, Proposed
launch of 500 CNG
low floor buses
with DIMTS as the
knowledge partner
3.5 lakh cars and 4
lakh two-wheelers
in Gurugram plus
2.5 lakh vehicles
from Delhi enter
everyday
Proposed
project with
driverless pods
between Delhi
and Gurugram
Depending on the needs of the citizens, there are many foot-over bridges.
Flyovers are being constructed at specific locations to address the growing
traffic requirements of the city.
Proximity to Indira
Gandhi
International
Airport adding to
increased traffic
towards Gurugram

34. Developing Infrastructure
• Elevated flyovers proposed at Mahaveer Chowk
and Atul Kataria Chowk
• Elevated flyover proposed from Subhash Chowk to
Badshahpur
• Elevated flyover constructed at Maharana Pratap
Chowk.
• Underpasses under construction at Iffco Chowk,
Signature tower and Rajiv Chowk
• A 5.8 kilometre long six-lane project is under
process to proposed that link Hero Honda Chowk
with Dwarka Expressway

35. Delhi Metro Rail Corporation
• Delhi Metro Rail Corporation (DMRC)
providing Metro connectivity for
Gurugram with the National Capital
Region (Delhi and Noida) region
through the Yellow Line.
• Yellow line has 5 stations in Gurugram
with an approximate length of 40 Kms
in total, of which approximately 5 Kms
is in Gurugram.
Estimated daily commuters on a
week day on the Yellow Line –
2,50,000

36. Rapid Metro
• Rapid Metro is a fully elevated rapid metro transit
system for the commuters and citizens of Gurugram,
managed by Infrastructure Leasing & Financial Services
Limited (IL&FS).
• Provides a transport solution for areas in and around
Cyber City, DLF Phase 2,DLF Phase 3, NH-8 & Golf
Course Road up to Sector 55-56 Gurugram and
provides connectivity to Delhi Metro from Sikanderpur
Station
• Smooth movement of commuters without clogging the
roads of Gurugram
Rapid Metro Total Length -
11.7Km

37. Rapid Metro
• Phase I: In Service
• Route Length (km) : 5.1
• Project Cost (Rs. Cr) : 1229
• Concession Agreement : Dec’09
• Financial Closure : Jun’10
• Start of Construction : Nov’10
• GoI Approval : Dec’11
• Commercial Operation : Nov’13
• Phase II: Recently
commissioned
• Route Length (km) : 6.6
• Project Cost (Rs.cr.) : 2423
• Concession Agreement: Jan’13
• Financial Closure : Jul’13
• Start of Construction : Oct’13
• GoI Approval : Nov’14
• Commercial Operation : Mar’17

38. Rapid Metro – Many Firsts to its name
• Fully privately funded metro rail project
• Metro rail system providing last mile connectivity
• Elevated Depot
• Common ticketing with another metro railway operator (DMRC)
• Pioneered Innovation with Station branding and naming rights in India
• Train wraps for advertising
• Turnkey supply contract for Key Railway systems
• Turnkey maintenance contract for Key Railway systems

39. Rapid Metro Network

40. Rapid Metro Network – Next Phase
North
Extension
Connectivity to Old Gurgaon from
DMRC Yellow line (at Sikanderpur),
through Cyber City to Mahavir Chowk
via Maruti Udyog Kapashera & Maruti
Udyog & further to Gurgaon Railway
Station if government so desires (TBC)

41. Rapid Metro – Some salient features
• From Cyber City to Gurgaon Railway
station
• Runs through Udyog Vihar
• Elevated network
• Alignment length ~ 15 kms.
• Number of stations ~ 15 kms.
• Number of trains – 12 nos.
• Cars per train – 3 nos.
• Maruti station as proposed interchange
with future extension to Dwarka Sector-21
station of Delhi Metro

42. City Bus Services
• City Bus Service
 Special Purpose Vehicle (SPV) constituted for the
project
 Proposed launch of 500 CNG low floor buses
with DIMTS as the knowledge partner
 All major routes across the city covered
• Construction of Bus-Q-Shelters

43. Free Parking in Malls –
A Gurugram Case Study
MCG waived off property tax for several malls in Gurugram in lieu of providing
free basement parking.
Benefits:
• Optimum utilization of idle parking space
• De-congestion of roads as majority of vehicles are parked for less than an hour.
• Significant help in reducing traffic congestion and aiding parking in busy areas including
M.G. Road
Total Number of Malls and
complexes offering Free
Parking in Gurugram - 72

44. Free Parking in Malls – Public
Sensitization
Social Media was effectively used to create awareness among
the citizens about the initiative. Interestingly, it emerged as a
citizen reporting and grievance redressal medium. MCG took
required action against the defaulters.
Below conventional mediums were also leveraged for
information dissemination:
• 168802 SMSes were sent to citizens
• Extensive ‘Free Parking’ signboards displayed outside these
malls
• Email bursts to registered email ids.

45. Gurugram Street Vending Model
Total Number of
Vending Zones in
Gurugram so far - 34
• Specific zones are earmarked for street vendors as against
illegal encroachment on roads
• Issuance of ID / Licenses to street vendors
• Maintenance and monitoring of zones w.r.t. sanitation,
horticulture and video surveillance
• Mandatory insurance of street vendors
• Massive citizen footfall provides sustainable and dignified
living to street vendors
• Initiative helped reduce traffic congestion because of
encroachments on the roads.

46. Sanitation

47. Sanitation
Gurugram has been declared as an ‘Open Defecation Free’ city
Toilet Infrastructure revamped to meet the ODF
requirements:
• 131 public toilets
• Installation of 66 mobile toilet vans and 137
portable toilets
IEC Activities
• Mounting of over 850 hoardings and banners
• Video vans mobilized at over 37 strategic
sites
• 40 Street plays organized
• Social media leveraged
Open
Defecation Site
Identification
Root Cause
Analysis
Construction
of toilet
Infrastructure
IEC activities
with the target
groups
Open
Defecation
Free Gurugram

48. IEC Samples

49. Some Initiatives

50. Wi-Fi Services
• Collaboration with the telecom service provider - Airtel to set up Wi-Fi zones.
• Free Wi-Fi zones established at Sadar Bazaar, MG Road, Village Sirhole and Sector 29
• Free Wi-Fi interface to citizens for half an hour with speed of 2 Mbps
• Zero expenditure/ investment from MCG

51. • Proposed cultural complex in an area over 8 acres
• Key Features – Shopping malls, Theatres, Clubs, Art Gallery, Food Court, Parks and Auditorium
with a capacity of more than 500 people and other amenities
Cultural Complex

52. Cultural Complex

53. • Gurugram has witnessed exponential growth in terms of population over the last few years due to
employment avenues. This has led to unplanned development over the years in past which
resulted in issues like traffic, water deficit and pollution.
• Traffic Management is the need of the hour. This has to be done by creating infrastructure after
carrying out mobility studies. Challenge is to create infrastructure without causing inconvenience
to the citizens.
• Augment water supply capacity of the treatment plants which could cater to the needs of people
in future while also reducing dependency on groundwater resources. Automation of existing
utilities, self metering etc. to be implemented in line with the smart city solutions.
• Curbing air pollution by proper enforcement of guidelines of Hon’ble National Green Tribunal
• Maintaining ecological balance by conserving the green cover.
• Sustaining thrust on cycling focused initiatives, including Raahgiri and Car-Free days to curb air
pollution and increase adoption of eco-friendly modes of transport.
Challenges and Future Roadmap

54. Thank you.