❖         Everyone is muted except for the two                           presenters                 ❖         Please ask y...
❖         Three trends from each presenter.                 ❖         Discussion follows each trend.                 ❖    ...
❖         Senior Information Developer, ComponentOne                 ❖         Director,                           Society...
Thursday, March 24, 2011
flickr: TPWPThursday, March 24, 2011
❖         Always part of the TC toolkit—but now                           more people are embracing it.                 ❖ ...
❖         Founder and president, Scriptorium                           Publishing                 ❖         Content strate...
Thursday, March 24, 2011
Photo: Saralyn TettThursday, March 24, 2011
❖         Expect increased use of metrics/                           analytics to measure effectiveness.                 ❖...
Thursday, March 24, 2011
flickr: keithroperThursday, March 24, 2011
❖         Many companies already have it and are                           using it enterprise-wide.                 ❖    ...
Thursday, March 24, 2011
flickr: aenimaThursday, March 24, 2011
❖         Traditional technical writing                       ❖    Help and books                 ❖         Modern tech co...
Thursday, March 24, 2011
Screenshot: blogs.msn.com/b/thehelpguy (Paul O’Rear)Thursday, March 24, 2011
❖       Exhibit A: Microsoft Help Viewer            ❖       Workarounds for web-based scripting                    issues ...
Thursday, March 24, 2011
flickr: fifikinsThursday, March 24, 2011
❖         Easier management of software                           configuration and backup requirements                 ❖  ...
❖         Your assessment of our trends.Thursday, March 24, 2011
Thursday, March 24, 2011
❖         scriptorium.com/resources/webcasts for                           the webcast recording in a day or two          ...
❖         Nicky Bleiel,                           nickyb@componentone.com                 ❖         Sarah O’Keefe,        ...
Webcast: Trends in Technical Communication 2011
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Webcast: Trends in Technical Communication 2011

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In this webcast, Sarah O'Keefe of Scriptorium Publishing Services and Nicky Bleiel of Component One discuss their predictions for Technical Communication in 2011.

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Webcast: Trends in Technical Communication 2011

  1. 1. background image flickr: thelastminute Sarah O’Keefe, Scriptorium Publishing Nicky Bleiel, ComponentOneThursday, March 24, 2011
  2. 2. ❖ Everyone is muted except for the two presenters ❖ Please ask your questions through the Questions area in the webcast interface ❖ The presentation is being recorded; attendees do not appear in the recording.Thursday, March 24, 2011
  3. 3. ❖ Three trends from each presenter. ❖ Discussion follows each trend. ❖ We expect audience participation via the Questions tab and in responding to polls.Thursday, March 24, 2011
  4. 4. ❖ Senior Information Developer, ComponentOne ❖ Director, Society for Technical Communication ❖ Highly rated speaker at STC, WritersUA, tcworld, LavaCon, and DocTrain ❖ Articles published in STC Intercom, tcworld magazine, TechCom Manager, WritersUA website, and the Content Wrangler.Thursday, March 24, 2011
  5. 5. Thursday, March 24, 2011
  6. 6. flickr: TPWPThursday, March 24, 2011
  7. 7. ❖ Always part of the TC toolkit—but now more people are embracing it. ❖ Fits into Agile projects. Used widely in software and  non-software doc TC projects. ❖ Plays well with SharePoint.Thursday, March 24, 2011
  8. 8. ❖ Founder and president, Scriptorium Publishing ❖ Content strategy for tech comm ❖ Interested in collision of content, publishing, and technologyThursday, March 24, 2011
  9. 9. Thursday, March 24, 2011
  10. 10. Photo: Saralyn TettThursday, March 24, 2011
  11. 11. ❖ Expect increased use of metrics/ analytics to measure effectiveness. ❖ Software/systems must show ROI, not just “ooh, shiny!” ❖ Basic tech comm will be commoditized, outsourced, or crowd-sourced.Thursday, March 24, 2011
  12. 12. Thursday, March 24, 2011
  13. 13. flickr: keithroperThursday, March 24, 2011
  14. 14. ❖ Many companies already have it and are using it enterprise-wide. ❖ New version (SP 2010) is easy to use and feature rich. ❖ Can tag files with metadata; features for versioning, workflow, permissions, translation management built-in.Thursday, March 24, 2011
  15. 15. Thursday, March 24, 2011
  16. 16. flickr: aenimaThursday, March 24, 2011
  17. 17. ❖ Traditional technical writing ❖ Help and books ❖ Modern tech comm ❖ Content strategy, screencasting, XML, content management ❖ Collaboration ❖ Business relevanceThursday, March 24, 2011
  18. 18. Thursday, March 24, 2011
  19. 19. Screenshot: blogs.msn.com/b/thehelpguy (Paul O’Rear)Thursday, March 24, 2011
  20. 20. ❖ Exhibit A: Microsoft Help Viewer ❖ Workarounds for web-based scripting issues ❖ TOC, Index, Search = web navigationThursday, March 24, 2011
  21. 21. Thursday, March 24, 2011
  22. 22. flickr: fifikinsThursday, March 24, 2011
  23. 23. ❖ Easier management of software configuration and backup requirements ❖ Lowers overhead especially for smaller groups ❖ Eliminates requirement to work on a specific computer ❖ Hosting requirement an issueThursday, March 24, 2011
  24. 24. ❖ Your assessment of our trends.Thursday, March 24, 2011
  25. 25. Thursday, March 24, 2011
  26. 26. ❖ scriptorium.com/resources/webcasts for the webcast recording in a day or two ❖ Check scriptorium.com/events for upcoming eventsThursday, March 24, 2011
  27. 27. ❖ Nicky Bleiel, nickyb@componentone.com ❖ Sarah O’Keefe, okeefe@scriptorium.comThursday, March 24, 2011

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