Presented by: Brandie Jackson

1. Office Etiquette
Do You Know the Basics?
Society of Women Engineers Conference 2014
October 25, 2014
1:30 P.M.-2:30 P.M.

2. Speakers
 Ms. Brandie Jackson
 Systems Engineer for Naval Surface Warfare Center Dahlgren
 US Navy
 Bachelor’s Degree in Industrial and Systems Engineering
from Mississippi State University
 Master’s Degree in Engineering Management from Old
Dominion University.
 Ms. Chelsey Lever
 Human Systems Engineer at the Naval Surface Warfare Center
Dahlgren Division
 Bachelor’s Degree in Biomedical Engineering from Virginia
Commonwealth University
 Working on Master’s Degree in Engineering Management from Old
Dominion University
 Plays the Guitar

3. Objective
You’ll know how to:
 Describe Office Etiquette and its benefits
 Practice cubicle and office etiquette
 Develop positive co-worker relationships
 Identify tactics to avoid rumors and
gossips

4. Office Etiquette
“Office etiquette is about conducting yourself
respectfully and courteously in the workplace.”
“Business etiquette is a code of behavior that
makes business interactions predictable and
professional. It combines common sense and
consideration for others to establish a set of
rules for professional behavior.”
Logical Operations, Inc.

5. Office Etiquette:
• Influences your ability to
succeed in your career.
• Affects your ability to
work and communicate
successfully with your
co-workers.
• Reflects positively or
negatively on you and
your organization.

6. Professional Appearance
 Read your company’s
dress code guidelines
 Do not call too much
attention to yourself
 Dress appropriately
for your business

7. Meeting and Greeting
 First impressions are important!
 Identify yourself
 First and Last Name
 Company and/or Position
 The handshake
 Try to remember names

8. Non-Verbal Communication
To express confidence in yourself and to show
ease with others, you can use these means of
nonverbal communication:
 Postures
 Facial Expressions
 Gestures
 Eye Contact
 Personal Grooming

9. Happy Endings
Max: “I don’t know. I wasn’t paying
attention. I was too busy making up a
song in my head about why mac and
cheese are best friends.”

10. Strategies and Tactics:
Being Present in Meetings
 Pay attention
 Take notes
 Avoid electronics
 Ask questions
 Remember: You’re not behind a two-way
mirror

11. Cubicle and Office Etiquette

12. Office Arrangements
 Maintain a positive attitude
 Respect others’ space, privacy, and time
 Avoid making excessive noise
 Use another location for personal or
confidential matters

13. Telephone
 Be aware of your surroundings and how
loudly your are speaking
 Keep personal telephone calls brief and to a
minimum
 Ask permission before using a speaker phone
 Even though they were loud avoid giving
advise to people that were not talking to you

14. Strategies and Tactics:
Office Interruptions
 Set boundaries
 Non verbal cues
 Body position
 Direction of gaze
 Continue to work
 Excuse yourself
 Be honest and direct
 Schedule a better time

15. Jill and Jack
Jack: Hey, Jill. I got your email. What did
you want to talk about?
Jill: Actually, I wanted to ask you if you
would mind not yelling over the cubicle wall
when you have a question for me. I know
it’s convenient, but sometimes I lose my
train of thought.
Jack: Well, all right.
Jill: If you could send me an email when you
have a question, it would really help me out
a lot. I’ll be able to concentrate on my work
better, and I’ll be able to answer your
questions more thoroughly.

16. Office Relationships

17. • “I’d Rather Not Know”
• Change the subject and make it
obvious that you are changing the
subject.
• Excuse yourself from the situation
• Don’t spread information that you
are told in confidence.
• Do what you can to confront the
rumor.

18. Positive Co-Worker Relationships
 Demonstrate basic good manners.
 Respect people’s personal space.
 Show respect for rank.
 Be helpful and willing to be helped.
 Give and receive compliments graciously.

19. Summary
Respect Yourself!
Respect Others!
“While the use of Good Manners will not
compensate for technical knowledge, it can
positively influence your ability to succeed.”

20. Questions?

21. Contact Information
CHELSEY LEVER
Chelsey.lever@gmail.com
BRANDIE JACKSON
Jackson.brandie@gmail.com