Bank Presentation Atlantic Power Carolina Version[1]

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  • 1. McBee manufactures and sells awide range of specialized business forms to the small business market throughout the United States and Canada 2. McBee began operations in 1906 as a manufacturer of binders 3. The company entered the printed forms market during the 1920s 4. McBee merged with Royal Corporation in 1954 5. Litton Industries purchased the combined entity in 1965 6. In June of 1998, McBee was purchased by NEBS, a publicly owned leader in business forms
  • 1. McBee manufactures and sells awide range of specialized business forms to the small business market throughout the United States and Canada 2. McBee began operations in 1906 as a manufacturer of binders 3. The company entered the printed forms market during the 1920s 4. McBee merged with Royal Corporation in 1954 5. Litton Industries purchased the combined entity in 1965 6. In June of 1998, McBee was purchased by NEBS, a publicly owned leader in business forms

Transcript

  • 1. Serving the Small Business Community... One Customer at a Time
  • 2. Atlantic Overview
    • Carolina based employee owned company.
    • Developed to provide quality merchant services with unmatched personal service to the community bank market.
    • 100 % Customer Satisfaction Policy.
    • 93% Customer Retention Rate - Industry Best.
    • Employees average over 10 years experience in the small business marketplace.
  • 3. Atlantic Partners
    • Atlantic partners with the Industry’s best providers:
          • Sterling Payment Technologies
          • Elavon Information Systems
          • International Merchant Solutions
          • FTS (First Data)
    • Atlantic’s experience in the marketplace tells us that one processor cannot meet all of your merchant needs. By having access to multiple providers we are able to match the best product and service to your merchants particular needs.
  • 4. Atlantic’s Bank Program
    • Banks in the region state that over 80% or more of their business customers establish a merchant relationship with an “outside” or unauthorized vendor.
    • By your merchants going to an outside vendor you lose fee income and the opportunity to provide a valuable service to your small business customers.
    • Banks have identified that in order to capture these customers they must provide quality local service with competitive pricing.
    • Atlantic captures these customers for the bank by providing professional personal service delivered in a timely manner. We become an extension of your bank’s service and business development team.
  • 5. Atlantic’s Advantage
    • We visit every customer at their place of business. We take great pride in providing a consultative sales approach in order to help all of our customers.
    • After initial set up we return often to our customers to provide ongoing training and support.
    • Multiple Customer Service Channels:
          • Local office staffed 8:30am – 5:00pm.
          • Sales rep always available for service
          • 24/7/365 service from our processing partners
          • Robust on-line reporting tool for every merchant.
  • 6. Atlantic’s Advantage
    • Fast Turnaround. When needed, we can have your merchant up and processing within 24 hours of initial contact.
    • All equipment is deployed from our Raleigh facility and is already programmed and quality tested. We warranty every terminal we sell.
    • We provide connectivity to more POS systems and “virtual terminals” than anyone by having direct links to multiple processors.
  • 7. Business Partnership
    • Partnership Proposed by Atlantic
      • Bank positions Atlantic as the primary provider of merchant services to it’s customers.
      • Atlantic pays fee income for all bank’s merchant customers processing with Atlantic.
      • Customers receive immediate personal service from Atlantic.
      • Atlantic reps are positioned to refer leads for additional bank products back to the branch.
      • Assistance with conversion of existing merchant portfolio.
  • 8. Marketing Programs
    • Campaigns to enhance and support the objectives of Atlantic and Bank Partner
      • Product Referral Program
        • Front line effort to refer customers with new product needs to their banker
      • Business Development
        • Ongoing effort to make joint sales calls with Business Development Officers
      • Conversion / Recapture Program
        • Personal sales call to convert existing merchant to Atlantic
        • Recapturing fee income currently lost to outside vendors
  • 9. Branch Interaction
    • Efficient Implementation
      • Intro by memo or branch manager meeting
      • Branch intros executed at convenient times
    • Easy Referral Procedure
      • No selling or order taking required
      • Staff recognizes the Merchant opportunity
      • Staff calls/faxes local sales rep w/ lead
      • Atlantic confirms referral & customer visit
    • Quarterly Program Updates
  • 10. Service Expectations
    • Fast, personal response to the customer
      • Customer response occurs within 2 hours
    • Professional service call with customer
      • The customers needs are fulfilled every time
      • Business development discussion
    • Customer follow up insures satisfaction
      • Post delivery calls ensure satisfaction
      • Timely service reminders & updates
  • 11. Bank Benefits
    • Benefits to Bank
      • Increased revenue, improved service & no liability
      • Business development opportunities through Atlantic’s customer and CPA contacts
      • Increase customer retention with the addition of Atlantic’s in-person service for business customers
      • Solve conversion problems and provide expertise and assistance, eliminating work load for bank employees
      • Branch relief from handling business customers’ unique product and service needs
  • 12. Summary of Services
    • Atlantic Merchant Services – Products
      • Credit card processing
      • Debit card processing
      • Electronic check conversion & guarantee
      • Electronic Benefits Transfer
      • E-Commerce
      • Check Recovery
      • Gift Card
    • Atlantic Merchant Services - Equipment
      • Terminals – 150+
      • VAR’s – 250+
      • Ability to re-program existing merchant equipment
      • Purchase or Lease option
    • Atlantic Merchant Services - Merchant Support
      • 24/7/365 customer support & resolution
      • Local sales and service
      • Simple to read merchant statements
      • Daily Email notification of deposits
      • Same day approval and terminal deployment
      • Deposits are made in merchant’s account within 24 - 48 hours
    • Atlantic Merchant Services - Pricing
      • Flexi-Pricing Tool
      • 6 tier schedule vs. 4 tier industry standard
      • Shared profitability allows for low rates
  • 13. Key Product Differentiators
    • Next Day funding of deposits when necessary to accommodate business needs
    • Dynamic Currency Conversions (DCC) Ability to settle transactions at the terminal level in the cardholders home currency. Provide 50 basis points of income back to merchant when DCC is utilized.
    • Ability to separate reward card transactions and corporate card transaction into their own tier. Only processor able to break transactions into 6 tiers.
    • Level 3 processing capability for merchants. Great advantage for merchants in the business to business and business to government sector.
    • No Cost virtual terminal product. No equipment to buy. Process from any computer that has an internet connection.
    • Full suite of check service products including: verification, guarantee, guarantee with conversion, conversion only and remote deposit capture.