ADSERVESOLUTIONS & SERVICES     Adserve Contact Center   Advertising service company   Business Development team        Al...
The Contendo Customer Careo Customer Acquisitiono Customer Retentiono Customer Value Managemento Marketing Supporto Sales ...
Customer CareOur Customer Care Solution is designed to addresscustomers complaints and needs in a professionalmanner which...
Customer AcquisitionGenerating incremental sales to your latest products orservices, converting products & services into s...
Customer RetentionCustomer Retention is designed specifically to optimize theprocess of customers in which we utilize our ...
Customer Value ManagementThe goal of CVM is to deliver optimal value tocustomers by aligning business processes andcapabil...
Marketing SupportMarketing Support which is one of our powerful solution tooland a life-line to marketing experts in which...
Sales SupportSales support has become a daunting task for most companiesin which dynamic business environment, let alone t...
Billing and CollectionBilling and Collection is the ideal solution for companieswhich are concerned with collection of the...
Employee RelationsThe Employee relations is a professional hand that weextends to companies in order to aid them in keepin...
We aim to work jointly   with the clients    THANK YOU
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Adserve Solutions

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Adserve Solutions

  1. 1. ADSERVESOLUTIONS & SERVICES Adserve Contact Center Advertising service company Business Development team Al-Khobar – KSA Tel: 038677080 – Fax: 038677655 bd@adserve.com.sa
  2. 2. The Contendo Customer Careo Customer Acquisitiono Customer Retentiono Customer Value Managemento Marketing Supporto Sales Supporto Billing and Collectiono Employee Relations
  3. 3. Customer CareOur Customer Care Solution is designed to addresscustomers complaints and needs in a professionalmanner which exceeds customers expectations.Customer Care is concerned with what most companiesfall-short to capitalize on through their process ofinteracting with customers. We offer an array ofspecialized solutions as follows: Customer care hotline Technical support help desk Complaints management Welcome call program
  4. 4. Customer AcquisitionGenerating incremental sales to your latest products orservices, converting products & services into sales, follow upwith existing customers and creating new leads for futuresales.Customer Acquisition encompasses the following applications: Direct response hotline Prospecting and lead generation Sales calls allocation and scheduling Telesales campaigns
  5. 5. Customer RetentionCustomer Retention is designed specifically to optimize theprocess of customers in which we utilize our highly trainedand dedicated team we mature technology, extensive know-how in following up with existing customers and target-drivenpromotional campaigns to divert walk-away tendency incustomers.Customer Retention addresses your business needs withregards to: Proactive retention campaigns Loyalty programs management Awareness Campaigns
  6. 6. Customer Value ManagementThe goal of CVM is to deliver optimal value tocustomers by aligning business processes andcapabilities with customer-defined values. Our Customervalue management solution encompasses variousapplications: Consultative up/cross-selling programs Telemarketing campaigns Campaigns management Renewal programs
  7. 7. Marketing SupportMarketing Support which is one of our powerful solution tooland a life-line to marketing experts in which it streamlinesbusiness processes, update database and weed-out irrelevantor out-dated information.With our Marketing Support a dedicated team of marketingexperts will be geared towards providing your company with afull range of services such as: Database clearing and profiling Market research Customer satisfaction surveys
  8. 8. Sales SupportSales support has become a daunting task for most companiesin which dynamic business environment, let alone thecomplexity of business operations which require greaterallocations of resources and budget. The complexity involved indealing with distributors, dealers, and sales representatives addto the attrition of resources within companies, if not managedeffectively.Our deep understanding of customers supply chain solutionsand sales support processes illustrat a bundle of uniquefunctions which address this aspect: Contract activation Distribution channel hotline Sales outlets coordination Order management
  9. 9. Billing and CollectionBilling and Collection is the ideal solution for companieswhich are concerned with collection of their receivables in atimely manner while being respectful for all the customers. The functions are as follow: Collection Campaigns Invoice tracking Payment services
  10. 10. Employee RelationsThe Employee relations is a professional hand that weextends to companies in order to aid them in keeping happyand productive employees by implementing the followingsolutions: Employee service hotline Recruitment ads hotline Interviews scheduling and tracking
  11. 11. We aim to work jointly with the clients THANK YOU

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