1. 8 Kelso Dr.
Saint Charles, MO 63301
Phone 636-448-9259
E-mail: rburl1@sbcglobal.net
Rick Behrle
Objective Client Support Analyst
Professional
experience
1998 – Present Quest Diagnostics Incorporated St. Louis, MO
TIER II CPU ANALYST
System Administrator – T.O.R.O.L., Fission
Senior Installer Client Systems
Project Coordinator – eMAXX
Installer – Trainer all Quest Client Systems
Responsible for documentation, implementation, testing protocols and
verification; internal and external client training on Client Systems. CPU
2nd
tier support, HL7 troubleshooting and installation, database extracts for
CPU clients. Working with all third party EMR vendors on troubleshooting
and installation of interfaces with Quest Diagnostics.
1997 – 1998 Normandy Community Hospital St. Louis, MO
Lab Manager, QA Manager, and LIS Manager
Day to day operations of the clinical laboratory. Managed the Quality
Assurance program in the laboratory and ancillary testing. Maintained
and updated the Laboratory Information System. Performed instrument
and LIS troubleshooting and training.
1995 – 1997 Quest Diagnostics Incorporated St. Louis, MO
QA Manager
Managed QA program – Monthly Quality Control, Linearity Studies, CAP
Proficiency Program, Laboratory and Corporate Quality Assurance
programs and policies
Biomedical Engineer
Repaired and maintained a broad range of instruments; setup and
maintained robotic system; assisted IT department with instrument
interfaces
1988 – 1995 Bayer Diagnostics Tarrytown, NY
Technical Sales Representative
Performed instrument setups, demonstrations, client training, instrument
troubleshooting and methodology troubleshooting on site and remotely.
Instrument Laboratory Interface Specialist for the Midwest Region of the
2. US. Remote and on site software support for proprietary windows based
software.
.
Education 1974 – 1974 Gradwohl School of Laboratory Technique St. Louis, MO
Certificate in Medical Technology
HEW
Certificate for Clinical Laboratory Technologists
Certification Number: 3650004
1998 Microhard Technologies, Inc. St. Louis, MO
MCSE 4.0 Certification Training
A+ Certification Training
Certificate of Completion
References Upon request
