Norman E. Allen is seeking a career advancement opportunity with an emphasis on customer experience. He has over 10 years of experience in customer service, sales, marketing and business development roles. His experience includes positions at Verizon Wireless, MMT COX Entertainment, and KMAX UPN31/CW31 where he exceeded sales goals, developed new accounts, and supervised customer support representatives. He holds a degree in Computer Technology from MTI Technical College.

1. 8736 Woodman Way #BSacramento, CA 95826Phone (916) 803-7922E-mail: Norman.E.Allen@gmail.comFaceBook.com/Norman.E.AllenSlideShare.net/NormanAllen<br />Norman E. Allen<br />ObjectiveTo advance my career in a Dynamic Corporation focusing on Customer Satisfaction and Loyalty with an emphasis on Customer Experience.EducationJanuary 2001 MTI Technical College Sacramento, CA Computer TechnologyMicrocomputer OperationsEmploymentJune '10 - Present XYNOid Sacramento, CACo-Founder / CEOMarketing / Branding of CompanyCopyright / TrademarkResearch / Data miningWeb Development project management Oct ’04 - Aug ‘10 Verizon Wireless Folsom, CA Telesales Rep / Supervisor Order Audit Team / Lead Coordinator / Corporate SalesCorporate / B2B Sales (5-99 lines)#1 in B2B Sales 8 months consecutivelyUp to 90 calls taken per dayAverage 20 outbound calls made daily Sales of Consumer New & Renewal of Service & Tier 1 Technical SupportSupervised 16 representatives - Audit TeamCreated Standardized Reporting designed for Audit TeamLead Coordinator Trained / Educated Reps on Sales & Renewal callsCredited Accounts: ETF, Activation Fee, Customer SatisfactionActivated Failed Activations – Telesales rep processed order incorrectlySoftware used: Microsoft Office, OnePOS, Vision, ACSS, and WFMOct. ‘03 - Aug. ‘04 MMT COX Entertainment San Francisco, CA Media BuyerPlaced Paid Programming Buys across 27 Stations NationwideUp to 20 outbound calls made daily to place BuysAverage 40 inbound calls taken per day to receive Impressions DataManaged Demographic Reports and Database’s March ‘03 – Oct. of ‘03 KMAX UPN31 / Now CW31 Sacramento, CA Account ExecutiveDeveloped New Business Accounts / Maintained House Accounts#3 out of 11 Account Executives in New Business Sales for 3rd Quarter of 200350 outbound calls made dailyAverage 3 Face-to-Face Meetings per day5-10 Walk-in’s – Walking into Local Companies and introducing myselfLocal Accounts: Nissan / Hawkins Exteriors / Sacramento Theater Company / 1-800BarNone<br />