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  1. 1. Business Service Management on the Fly - In Under 60 Minutes! Complexity Presented Simply, Aligned to Business Kurt Westerfeld Phil Schwartz John Allen Software Architect Technical Sales Specialist Engineering
  2. 2. Overview What is BSM? Describing the End Goal Organizing and Federating Data Customizing the Service Visualization Applying Rules to the Service Model Demonstration 2 © Novell, Inc. All rights reserved.
  3. 3. Data Center Business Service Management Business Service Management – Enables IT to provide a service view of the infrastructure aligned to the business measuring real-time operations, while providing control over the infrastructure. Operating Controlling 3 © Novell, Inc. All rights reserved.
  4. 4. Data Center Business Service Management/Overview - How Does it Work? Visualize Browser Based Java-based Web 2.0 Client End-to-End Management Dashboards Configuration Management End-to-end Management Configuration Management Novell Business Novell Business Novell Business Model and Analyze ® Novell Service Manager ™ Service Level Manager ™ myCMDB ™ CMDB360 ™ Intelligent Service Model Data Center Order Processing Data Base Web Services LAN Business Metrics Generated Revenue Inventory Transaction Volume Federation Integrate Management Performance Management Problem Virtual Data Release Configuration 3rd Party CMDB Trans Value Technology Trans Volume Trans Value Discovery Open Source Incident Change Asset Metrics Facility Trans Volume 4 © Novell, Inc. All rights reserved.
  5. 5. Business Service Management Describe Your End Goal • Build a picture of what is desired from the view • Survey where information resides that might support the end view • Start with a small part of your eventual goal • Declare success early and often • Demo to stakeholders • Expect customization, but plan for an automated view for most cases (sustainability) 5 © Novell, Inc. All rights reserved.
  6. 6. Business Service Management Organizing and Federating Data Consider: What data supports this view in our world? Examples: > CMDB data > Asset data > Discovered information > Sources of condition and alarms (monitoring sources) Key Tools: > Business Data Integrator (BDI) > Business Service Configuration Manager (BSCM) > Your infrastructure monitoring 6 © Novell, Inc. All rights reserved.
  7. 7. Business Service Management Customizing the Service Visualization Suggestion! Build a common view template that renders the model for any application in a common way. Why? Putting a picture in front of application stakeholders early starts a dialog. Value is brought quickly and brings out the tire-kickers. Expect customization requests as a result. Key Tools: – SVG Layout. Customize the views by using class-specific renderings. – Novell MyMO Dashboard. Use navigator and layout ® ™ portlets and synchronize their behavior. 7 © Novell, Inc. All rights reserved.
  8. 8. Business Service Management Applying Rules to the Service Model Key Question: “How should monitoring information affect reported state of a business service?” Observation: Not every critical event causes an outage! Using algorithms, we can tune the model to report on problems in the infrastructure and show truly what is affected by a potential problem. 8 © Novell, Inc. All rights reserved.
  9. 9. Demonstration Summary End Product – Dashboard view of any service at-a-glance Build Service Model – Use Business Data Integrator to extract a database of services and infrastructure relationships Customize Visualization – Using the SVG Layout view, customize classes of services and infrastructure elements to create the end view Apply Rules – Model the redundancy provisioned for common services so that a CRITICAL condition is properly prioritized ۹ © Novell, Inc. All rights reserved.
  10. 10. Let's Put It All Together Demonstration Questions and Answers 10 © Novell, Inc. All rights reserved.
  11. 11. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.