Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks. This presentation will show you how two retailers and manufacturers in particular- Save Mart Supermarkets, and Richardson- reduced IT costs and benefited from Novell Endpoint Management.

1. Novell End-User Computing
®
Success Stories
Endpoint Management / Retail and Manufacturing
July, 2010

2. Novell Endpoint Management Benefits
®
Impact Success Stories
• Ensure users get the right applications, 14K PCs
Improve whatever device they use
user • Repair problems with minimal business impact
productivity 3K PCs
– reduce troubleshooting time by up to 50%
• Perform easier and faster application rollouts
– from 2 days to 2 hours 6K PCs
Lower IT • Execute fixes remotely
costs – cut travel costs by 50% 25K PCs
• Deploy new workstations quickly
– from 1 day to 40 minutes 11K PCs
• Stop data breaches
– avoid lawsuits of up to $3M
Mitigate • Reduce business risk and increase compliance
20K devices
risks - avoid over-spending on software licenses
12K employees
2 © Novell, Inc. All rights reserved.

3. Customer Success
Novell Endpoint Management
®
We looked at several tools like IBM but found that Novell ZENworks ™
Configuration Management offered the best scalability and
5K devices manageability. - May 2010
With the old [Microsoft] solution, it could take up to two hours to install a
new application...Novell ZENworks Configuration Management can get
the same job done in just 30 minutes. - Jan 2010
4K workstations
Using the asset management capabilities of Novell ZENworks
Configuration Management, we can quickly identify which workstations
14K workstations are ready to handle the migration to Windows 7. - Jan 2010
We selected Novell® ZENworks™ Configuration Management because
its patch management and asset management capabilities were far
2K employees superior to those of the Altiris solution. - Nov 2010
The real cost savings are in license control and management. ZENworks
Asset Management gives us a true indication of the licensing
required, so we no longer over-provision. - Jun 2009
20K devices
3 © Novell, Inc. All rights reserved.

4. Key Analyst Recognition
Novell Endpoint Management
®
Visionary, Magic Quadrant for PC Configuration Life
Cycle Management Tools, Nov 2009
Challenger, Magic Quadrant for Mobile Data
Protection, Sep 2009
Strong performer, Forrester Wave™: IT Asset Life-
Cycle Management, Q2 2009
“Organizations should definitely include Novell
ZENworks™ in their evaluations”, ZENworks, Apr
2010
“ZENworks™ Configuration Management is
particularly strong in the management of Linux-
based devices”, Jan 2009
4 © Novell, Inc. All rights reserved.

5. Press Presence
Novell Endpoint Management
®
With the recent enhancements to the [ZENworks ™] portfolio,
customers now have the tools to mitigate the risks that come
with large scale Windows 7 migrations including potential
data loss and user downtime - Mar 2010
ZENworks Configuration Management – Finalist
Best Policy Management Solution, SC Magazine 2010 awards
ZENworks Patch Management – Solid patch
management solution that scales nicely for any size
environment - Feb 2010
ZENworks Endpoint Security Management –
Certainly a strong product, as one would expect from Novell
- May 2010
ZENworks Asset Management - Best Asset Management Solution
ZENworks Endpoint Security Management - Best Security Solution
5 © Novell, Inc. All rights reserved.

6. Endpoint Management In
Retail / Manufacturing

7. Win over IBM
Save Mart Supermarkets (Save Mart) is a privately held food chain headquartered
in Modesto, California. Save Mart operates more than 240 stores and manages
5,000 workstations.
"We looked at several vendors like IBM but found that Novell ZENworks™
®
Configuration Management offered the best scalability and manageability. We also
get a bigger bang for our buck since the Novell solution works across our mixed
platform environment."
Challenge Solution Results
Manage 5,000 devices Novell ZENworks Asset Reduced IT department
remotely, quickly and cost- Management operating costs by 50
effectively percent
Novell ZENworks
Ensure compliance with Configuration Management Cut desktop provisioning
regulatory requirements from a week to just one day
such as PCI and HIPAA Novell ZENworks Endpoint
Security Management Locked down USB ports
without limiting user
functionality
7 © Novell, Inc. All rights reserved.
Updated May 2010

8. Win over Altiris
Richardson is Canada's largest privately-owned agribusiness employing over 1,400
people and generating revenues in excess of $4.0 billion annually. Its IT department
manages 800 workstations across 97 disparate sites.
"We wanted to streamline to one comprehensive management tool, rather than
support multiple packages. We selected Novell ZENworks™ Configuration
®
Management because its patch management and asset management capabilities
were far superior to those of the Altiris solution."
Challenge Solution Results
Prevent vulnerabilities Novell ZENworks Reduced the amount of time
arising at sites running older Configuration Management spent repairing machines –
versions of applications new images are running in
Novell ZENworks Patch less than an hour
Eliminate annual support Management
staff visits to sites across Decreased IT support costs
Canada to deploy new Also: to keep pace with the
software Novell GroupWise company's growth
®
SUSE Linux Enterprise Server
®
8 © Novell, Inc. All rights reserved.
Updated November 2009

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