Are your volunteers worth it? (P2)
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Presented at NCVO’s 2015 Evolve Conference by: - Colin Shearer, Director West, Churches Conservation Trust - Hannah Mitchell, Head Of Knowledge and Innovation, Vinspired - Gethyn Williams, Head of Partnerships, Join In. How to identify the tools needed to asses the impact of volunteering in your organisation, and communicate with commissioners and funders to make the case for investment. https://www.ncvo.org.uk/training-and-events/evolve-conference
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Are your volunteers worth it? (P2)
- 1. SPEAKERS: COLIN SHEARER, DIRECTOR WEST, CHURCHES CONSERVATION TRUST HANNAH MITCHELL, HEAD OF KNOWLEDGE AND INNOVATION, vINSPIRED GETHYN WILLIAMS, HEAD OF PARTNERSHIPS, JOIN IN FACILITATOR: NICK OCKENDEN, HEAD OF RESEARCH, NCVO P2: ARE YOUR VOLUNTEERS WORTH IT?
- 2. Measuring the impact of volunteers at The Churches Conservation Trust The national charity saving historic churches at risk A secular heritage organisation 2015 Europa Nostra Award for dedicated service to heritage Volunteering worth £750,000 and rising by 10% pa
- 3. St Mary, Ashley St Nicholas, Freefolk St Peter ad Vincula, Colemore St John the Baptist, Eldon St Mary, Hartley Wintney St Mary, Itchen Stoke All Saints, Little Somborne St Mary the Virgin, Preston Candover
- 5. Our volunteering journey Has shifted from a few Friends groups and local key-holders to: Volunteer teams with the right skills and following an agreed plan running open churches, that are sustainable and meet a high visitor standard
- 6. Objective of research using Institute for Volunteering Research framework Find out what works and share learning to help grow capacity of volunteer teams to achieve aim Part of an external evaluation of our first 3 year volunteering strategy and to inform development of new strategic programme now being delivered
- 7. Our approach: Prepare 9 case studies in varied circumstances Use Volunteering Impact assessment framework as model -identifies 5 areas of capital or assets to map findings: Human, Social, Cultural, Economic, Physical More info at www.ivr.org.uk
- 9. 23 January 2015 Volunteers do indeed build up and make an impact in all 5 forms of capital. Case studies document available today and also online at www.visitchurches.org.uk
- 10. • Volunteers develop their personal confidence, knowledge and skills (human capital) • Develop a sense of community, stronger social networks, trust and citizenship (social capital) • Develop an understanding of and engagement with, local culture and heritage (cultural capital) • Benefit local economy, create employment, and encourage community regeneration (economic capital) • Significant contribution to developing local infrastructure (physical capital)
- 11. Qualities that stand out to understand and reinforce • Connected to communities • Support for volunteers • The sacred and the secular • Partnerships
- 12. Sharing the learning: On line and printed case studies Structure: The challenge The response The learning The outcome 27 September 2010
- 13. Dissemination National launch with Baroness Andrews Mailed to all volunteers Going out to partners On line resource Basis for dialogue involving staff and volunteers
- 14. One Trust conference 2013
- 15. Learning Model works and could readily be used again Involve a designer in final presentation Share outcome with all volunteers Excellent support from IVR Using a proven external assessment tool adds a great deal to credibility and status of research
- 16. Further Information contact Colin Shearer cshearer@thecct.org.uk 07721866424
- 18. Are your volunteers worth it? Our Impact Journey Hannah Mitchell
- 19. What is the collective impact of vInspired’s programmes and services? How can we compare the impact across programmes? How can do we embed impact measurement into our delivery? The problems How can we find a cost effective way to measure impact? Is our impact approach robust enough for impact investment?
- 20. 20
- 21. The first step – an internal team 21 Strategy, partnerships, innovation, product development, fundraising Head of Knowledge and Innovation Impact Coordinator Database Manager Building and embedding systems to collect and store the data Research methods and design, data analysis, reporting Marketing & communications Digital design & development Programme evaluation leads
- 22. A strategic evaluation partner 22 Validating tools Qualitative fieldwork Analysis and reporting Strategic advice and guidance
- 23. A theory of change • To consolidate understanding of impact • To provide a framework to consider what to measure • To align each team’s work to shared vision • To provide a framework for decision making • To strengthen our funding opportunities
- 24. Young peopl e have skills for life Young people take action on issues they care about Young people join vInspired.com Young people are self aware Young people learn from their successes and failures Provide resources to help young people to reflect upon their experience and skills Young people know how to use their networks Young people make progress on their employment journey Young people are more resilient Contributable outcomes Support organisations to give meaningful feedback A connected network of young people and organisations Young people feel social action is for them Build motivation, interest & confidence in social action Young people are positively involved in their communities Young people value their achievements Young people improve their communication skills Young people can express their skills and achievements Young people’s confidence increases Young people increase empathy and compassion Provide opportuniti es for young people to design and lead social action Provide entry level social action opportunities Support young people to access a variety of social action opportunities Provide opportunitie s for young people to apply experience their to employment Young people are more confident about their future Support young people to encourage other young people to take part in social action Create partnerships which deliver high quality and relevant social action opportunities Young people’s achievements are valued Organisations understand the impact of young people’s social action Attributable outcomes Communities benefit from young people taking action Support organisations to understand impact of youth social action Breadth of social action opportunities increases More organisations develop quality opportunities relevant to young people Quality of social action opportunities increases Communities benefit from socially engaged young people Young people continue to engage in social action Support activities to promote social action to young people Young people feel part of a connected network supporting social change Young people understand the impact of their social action Activity Young people outcome Goals Key Enabling factor Organisation/ community outcome Young people increase optimism by seeing the effects of their input
- 25. Measurement framework • Track young people’s and organisation’s pathways to outcomes • Improve the experience for young people across all of our services • Bring together traditional impact measures and lean social metrics • Automate impact measurement through website • Build in external measurement tools for social action
- 26. Top tips • Standardise outputs • Review data capture at programme level • Start collecting and reporting regularly • It takes time • Test approach and pilot methods • Involve teams across organisation • Review external frameworks relevant to your activities • Have an external partner • Consolidate data points across organisation
- 27. Are your volunteers worth it?
- 29. #Evolve2015 Are your volunteers worth it?
- 43. CAMPAIGN
- 44. WESTMINSTER
- 45. WHITEHALL
- 47. SPORTS SECTOR
- 48. WINS > CREATE ADVOCATES POSITION AS SOLUTION RAISE PROFILE
- 50. THANK YOU Please remember to complete and hand in your evaluation forms 50