Leadership js
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Leadership js

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Leadership js Leadership js Presentation Transcript

  • LEADER SHIP
  • AREA OF DISCUSSION
    • What is Leadership?
    • Are Leaders Born or Made?
    • Examples of Good Leaders
    • Leadership 101
    • Sources of Human Conflict
    • Leadership Principles
    • Leadership Cycle and Four Major Factors
    • The Most Important Words
    • Closing Comments
  • AREA OF DISCUSSION
    • What is Leadership?
    • Are Leaders Born or Made?
    • Examples of Good Leaders
    • Leadership 101
    • Sources of Human Conflict
    • Leadership Principles
    • Leadership Cycle and Four Major Factors
    • The Most Important Words
    • Closing Comments
    • Leadership is a process by which a person influences others to accomplish an objective and directs the organization in a way that makes it more organized and logical.
  • AREA OF DISCUSSION
    • What is Leadership?
    • Are Leaders Born or Made?
    • Examples of Good Leaders
    • Leadership 101
    • Sources of Human Conflict
    • Leadership Principles
    • Leadership Cycle and Four Major Factors
    • The Most Important Words
    • Closing Comments
    • Good leaders are made not born. If you have the desire and willpower, you can become an effective leader. Good leaders develop through a never ending process of self-study, education, training, and experience.
  • AREA OF DISCUSSION
    • What is Leadership?
    • Are Leaders Born or Made?
    • Examples of Good Leaders
    • Leadership 101
    • Sources of Human Conflict
    • Leadership Principles
    • Leadership Cycle and Four Major Factors
    • The Most Important Words
    • Closing Comments
    • Do you have some examples of good leaders?
    • What qualities made them good leaders?
  • AREA OF DISCUSSION
    • What is Leadership?
    • Are Leaders Born or Made?
    • Examples of Good Leaders
    • Leadership 101
    • Sources of Human Conflict
    • Leadership Principles
    • Leadership Cycle and Four Major Factors
    • The Most Important Words
    • Closing Comments
    Becoming an effective leader is not easy
    Part skill development
    And Past experience
    Remember, Leadership is Action, not Position
    Power does not make you a leader...it
    Simply makes you the boss
    How do YOU become an effective
    leader?
    No “cook book formula” Situational, as
    Well as individual
  • AREA OF DISCUSSION
    • Inconsistent
    • Dishonest
    • Inflexible
    • Afraid to make decision
    • Poor communicator
    • Isn’t punctual
    • Superiority viewpoint
    • Lack of trust
    • Unrealistic expectations
    • Doesn’t share recognition
    • “forgets” commitments
    • Doesn’t care
    • Isn’t accountable
    • Refuses to admit errors
    • Doesn’t listen
    • Lacks enthusiasm
    • Lacks respect for others
    • What is Leadership?
    • Are Leaders Born or Made?
    • Examples of Good Leaders
    • Leadership 101
    • Sources of Human Conflict
    • Leadership Principles
    • Leadership Cycle and Four Major Factors
    • The Most Important Words
    • Closing Comments
  • AREA OF DISCUSSION
    A Principle is a “Tested form of Action”, proven useful in the skill of leadership
    In isolation, principles are ineffective - must be applied based on the situation
    • Help identify root cause of conflict
    guidelines to find mutually beneficial
    solutions
    Seek to understand the sources of conflict within a team, and find win-win solutions
    • What is Leadership?
    • Are Leaders Born or Made?
    • Examples of Good Leaders
    • Leadership 101
    • Sources of Human Conflict
    • Leadership Principles
    • Leadership Cycle and Four Major Factors
    • The Most Important Words
    • Closing Comments
  • Leadership Principles
    • Show Interest
    • Positive Approach
    • Complaints
    • Promises
    • Get the Facts
    • Discussion Basis
    • Design an Approach
    • Explain Why
    • Admit Mistakes
    • Reasonable Expectations
    • Be Prompt
    • Compliment
    • Prepare for Change
  • Show Interest
    • Develop a Relationship
    • Frequent personal contact - LISTEN to others
    • Keep an open and honest attitude
    • Take time to learn & understand other people’s needs
    • Sell ideas based on merit, value to others
    • Never force a personal agenda
    • Offer suggestions to help others
  • Positive Approach
    • Consider other person’s feelings & objectives in planning what you do/say
    • Plan before you speak
    • Give “benefit of the doubt”
    • Avoid jumping to conclusions
    • Consider other’s point of view and emotional state
    • Keep negative emotion out of discussion
  • Complaints
    • View complaints not as personal criticism, but as valuable feedback and suggestions
    Not easy to do, but working relationships improved when regularly practiced
    • Address complaints quickly, Listen to whole story
    • Remain composed, calm - avoid interruptions
    • Show problem is understood by restating it, Ask questions to clarify misunderstandings
    • Show appreciation, and indicate what will be done
    • FOLLOW UP with action
  • Promises
    • Make few promises, and keep them!
    • Credibility lost when leadership fails to keep promises
    • Ensure commitment is realistic and attainable
    • Keep stakeholders informed of progress
    • If situations change, and promise cannot be kept:
    • Immediately contact those affected, avoid rumors
    • Explain carefully and thoroughly the reasons
    • Allow free feedback, consider others
    • Follow up with mutually agreed corrective actions
  • Get “THE FACTS”
    • Examine all facts of a situation
    • Evaluate evidence
    • Allow everyone involved to express viewpoint
    • Consider other’s rights, what’s fair
    • Ignore unsubstantiated information
    • Base decisions on logical thinking, not emotions
  • Discussion Basis
    • Keep it a business-like discussion
    • Stick to the subject
    • Listen respectfully
    • Avoid getting hung up on personalities
    • Grant that other person “may have something”
    • Do not loose temper
    • Plan the time and place for the discussion
  • Design An Approach
    • Approach appeals to other’s motivations and emotions
    • Be pleasant, remain calm
    • Use questions, and listen to responses
    • Observe body language, clues to other’s feelings
    • Give direct answers
    • Speak in a manner the other participants understand/relate to
  • Explain Why
    • Reasons why/why not
    • Be truthful
    • Show willingness to answer questions
    • Let others “in on the know”
    • Present the complete story
  • Admit Mistake
    • Recognize no one is perfect
    • Natural tendency is to avoid sharing or rationalizing a mistake
    • No mistakes => is employee or leader really doing anything? At least not taking risks
    • Determine who is affected by mistake, and if any corrective action needed
    • Recognize mistake was made, regardless of how discovered. Show mistakes are learning opportunities
    • Document “lessons learned” for each project
  • Reasonable Expectations
    • Present fair/realistic expectations
    • Listen completely to any objections
    • Restate objections, outlining competing positions and underlying reasoning
    • Use illustrations and examples
    • Present complete picture, and rationale for subsequent decision
  • Be PROMPT
    • Be responsive to situations / issues
    • Does not mean need to always act immediately
    • Be consistent, use a structured problem solving technique
    • Base decisions on facts, if this takes time
    • promptly acknowledge understanding of situation
    • Let others know what is going on
    • Allow others to assist, give choices of alternatives
    • Always follow up!
  • Compliment
    • Always give recognition where deserved
    • Ensure sincere and consistent
    • Understand each person is an individual, tailor recognition to be meaningful to the person
    • Recognition can be simple, a note of thanks
    • Decide whether best kept personal or public
    • Give commendation for special accomplishments & efforts
    • Do not overlook contributions, especially if others recognition is public
  • Prepare for Changes
    • Prepare others in advance for changes affecting them
    • Change is threatening! And a fact of modern life
    • Review impending change, determine effect on others
    • Determine what/how much information should be disseminated
    • Understand and explain reasons for change
    • Select right time, forum for communications
    • Promptly publicize news
    • Listen & respond to questions, suggestions
  • AREA OF DISCUSSION
    • What is Leadership?
    • Are Leaders Born or Made?
    • Examples of Good Leaders
    • Leadership 101
    • Sources of Human Conflict
    • Leadership Principles
    • Leadership Cycle and Four Major Factors
    • The Most Important Words
    • Closing Comments
    • Common to all leadership styles is a process
    • Varies according to style, each has consistent process
    PLAN
    DELEGATE
    RECOGNIZE
    FOLLOW UP
  • AREA OF DISCUSSION
    • What is Leadership?
    • Are Leaders Born or Made?
    • Examples of Good Leaders
    • Leadership 101
    • Sources of Human Conflict
    • Leadership Principles
    • Leadership Cycle and Four Major Factors
    • The Most Important Words
    • Closing Comments
    Follower - Different people require different styles
    Leader – Know yourself as a leader, people will decide on their own whether to follow you
    Communication – Two-way, you must set the example
    Situation -all are different, use judgment to determine best course of action
  • AREA OF DISCUSSION
    • What is Leadership?
    • Are Leaders Born or Made?
    • Examples of Good Leaders
    • Leadership 101
    • Sources of Human Conflict
    • Leadership Principles
    • Leadership Cycle and Four Major Factors
    • The Most Important Words
    • Closing Comments
    • The six most important words: "I admit I made a mistake."
    • The five most important words: "You did a good job."
    • The four most important words: "What is your opinion."
    • The three most important words: "If you please."
    • The two most important words: "Thank you,"
    • The one most important word: "We"
    • The least most important word: "I"
    - Author “Durlbin C”
  • AREA OF DISCUSSION
    • What is Leadership?
    • Are Leaders Born or Made?
    • Examples of Good Leaders
    • Leadership 101
    • Sources of Human Conflict
    • Leadership Principles
    • Leadership Cycle and Four Major Factors
    • The Most Important Words
    • Closing Comments
    • Plan and Do!
    • You learn from the experience
    • Don’t be afraid of mistakes
    • Make decisions with participation, and data
    • As a leader, you have responsibilities to others
    • BE DECISIVE
  • "Leadership determines the direction of the company,
    Organization determines the potential of the company,Personnel determine the success of the company".
  • Questions PLEASE
    THANKS