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Cognition, Motivation & Behaviour
Considering research in Emerging Markets
Marcel Rossouw @marcelrsw
15th February 2014
#wierdatwiad
Who is Fjord?
WE ARE A SERVICE DESIGN CONSULTANCY
We create useful, effective and desirable services that people love.
ONE OFFICE WITH NINE FRONT DOORS
London Helsinki Berlin Madrid New York Stockholm Paris San Francisco Johannesburg
Who is Fjord?
http:// trends.fjordnet.com
A side note…
Qualitative vs Quantatative
RESEARCH
The Average South African
• 25 - 34 yr
• Urban Black Female
• LSM 6
• Internet Access using Nokia Asha 210
• Buys airtime at Spaza Shop (R90 pm)
GMSA Africa Mobile Observatory Report 2012
Nielsen Insights 2011
AMPS 2010 – 2011
FGI Urban Commuter study 2011
But that’s not a person.
Source: Service Design: From insight to Implementation
Quantitative Qualitative
100 people
10 People
10 truths 100 insights
Source: Service Design: From insight to Implementation
Quantitative Qualitative
Explain Understand
Qualitative Research.
User Interviews. Contextual Enquiry. Immersion.
Stakeholder Interviews. Ethnography. Cultural
Probes. Focus Groups. Competitive
Benchmarking.
Qualitative Research.
User Interviews. Contextual Enquiry. Immersion.
Stakeholder Interviews. Ethnography. Cultural
Probes. Focus Groups. Competitive
Benchmarking.
Joe Henrich
Professor of Psychology and Economics, UBC
Steven Heine
Professor of Psychology, UBC
Ara Norenzayan
Social Psychologist, UBC
a 2008 survey
of the top six psychology journals
96%of the test subjects were Westerners
in psychological studies from 2003 to 2007
70% from the US
W.E.I.R.DWestern. Educated. Industrialized. Rich. Democratic.
Spacial Cognition
Visual Perception
Economic Decision Making
Folkbiological Reasoning
TESTING THE UNIVERSALS
Visual Perception
The Müller-Lyer illusion
0
5
10
15
20
25
Adults
Children
Point of Subjective Equality (PSE)
Economic Decision Making
The Ultimatum Game
• 2 players
• Player A is given R100
For both to keep the money
• Player A has to sharen a portion
• Player B has to accept the offer
0
10
20
30
40
50
60
Ultimatum Game Offer (%)
Receiver has option to reject offer
0
10
20
30
40
50
60
Income Maximising Offer (IMO)
Receiver not allowed to reject offer
Folkbiological Reasoning
Folk Biology
the cognitive study of how people classify
and reason about the organic world
Urban Kids
apply stronger inference from humans to bugs
than from bugs to bees
It’s a fish!
Urban Kids
It’s a trout!
Rural Kids
Urban KidsRelations of natural phenomena to the self.
Rural Kids
Relations between of natural phenomena (incl self) and the whole.
Spacial Cognition
Egocentric
Relative to
the self
Allocentric
Relative to another
object, or to a global
reference.
ie.
I’m to the right of the
flagpole
ie.
I’m behind the house
Describing the location of objects
Egocentric Allocentric
20 Languages from diverse societies
Describing the location of objects
Japanese
Dutch
English
Egocentric Allocentric
20 Languages from diverse societies
Describing the location of objects
In Conclusion
“different cultures foster strikingly different
views of the self”
Industrialised
WORLD
Analytic
Egotistical
Synthetic
Environment
Holistic
Communal
Natural
Environment
Developing
WORLD
independent vs interdependent
“the content of our thoughts and their
process are intertwined.”
- Ara Norenzayan
Implications
CONTEXTUAL INQUIRY
One cannot study the man, without
studying his culture and
environment.
SYNTHESIS
One cannot assimilate research
data and make inferences without
some sort of bias.
We create cultural artifacts and
inject them back into societies.
DESIGN
Thank You
15th February 2014
#wierdatwiad

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Cognition, Motivation & Behaviour

Editor's Notes

  1. Put another way: 96 percent of human subjects in these studies came from countries that represent only 12 percent of the world’s population
  2. The vertical axis gives the (PSE), ‘point of subjective equality’ , measures the amount that segment ‘a’ must be longer than ‘b’ before the two segments are judged equal in length. PSE measures the strength of the illusion It’s not merely that the strength of the illusory effect varies across populations – the effect cannot be detected in two populations.
  3. suggest that visual exposure during ontogeny to factors such as the “carpentered corners” of modern environments may favor certain optical calibrations and visual habits that create and perpetuate the illusion
  4. 23 small‐scale human societies, including foragers, horticulturalists, pastoralists, and subsistence farmers, drawn from Africa, Amazonia, Oceania, Siberia and New Guinea
  5. small‐scale societies with only face‐to‐face interaction made low offers and did not reject. the origins of agriculture and the rise of complex societies and expanding populations required set of social norms for dealing with money and strangers Community size positively predicts greater punishment (Henrich et al. n.d.). The U.S. offers are nearly double that of the Hadza, foragers from Tanzania, and the Tsimane, forager‐horticulturalists from the Bolivian Amazon.
  6. Before age 7 urban children reason about biological phenomena by analogy to, and by extension from, humans . stronger inference from humans to bugs than from bugs to bees
  7. populations with greater familiarity with the natural world make strong inferences from folkbiological knowledge that takes into account ecological context and relationships among species
  8. populations with greater familiarity with the natural world make strong inferences from folkbiological knowledge that takes into account ecological context and relationships among species
  9. In data on spatial reference systems from 20 languages drawn from diverse societies—including foragers, horticulturalists, agriculturalists, and industrialized populations—only three languages relied on egocentric frames as their single preferred system of reference. All three were from industrialized populations: Japanese, English and Dutch
  10. In data on spatial reference systems from 20 languages drawn from diverse societies—including foragers, horticulturalists, agriculturalists, and industrialized populations—only three languages relied on egocentric frames as their single preferred system of reference. All three were from industrialized populations: Japanese, English and Dutch
  11. In data on spatial reference systems from 20 languages drawn from diverse societies—including foragers, horticulturalists, agriculturalists, and industrialized populations—only three languages relied on egocentric frames as their single preferred system of reference. All three were from industrialized populations: Japanese, English and Dutch
  12. cultural differences almost everywhere they looked: in spatial reasoning, the way we infer the motivations of others, categorization, moral reasoning, the boundaries between the self and others, etc.