3. Rob Rae Manager Partner Development Barry Hall Partner Development Manager Urvish Badiani Partner Development Manager Sean Sweeney Director Partnership Development
4. MSP Partners / IPED Research Conclusions Survey Conclusions: The Managed Services market is healthy, growing, popular, and profitable Prospects for Managed Services Providers in 2009 appear to be very positive … especially compared to the rest of the IT market … and even more so when compared to the rest of the economy The key technologies for profitability continue to shift and expand … both internally and externally Peter SandifordCEO, Level Platforms MSP Partners provides proven research and education to help solution providers stay ahead of the curve in the rapidly changing market for Managed Services.
114. Alpheon Corporation – Greg Donovan Founded in 2002 Based in Morrisville, North Carolina in the middle of Research Triangle Park A leader on local and national stage Currently managing more than 10,000 devices within hundreds of businesses and healthcare practices across the Southeastern United States. 100% focused on Managed IT Services delivered with the highest Customer Satisfaction possible “Incremental improvement beats delayed perfection.”
115. What makes Alpheon different Our People Hire the best people you can find, even if you have to pay yourself less; it pays huge dividends in the long-term. Keep them engaged with their jobs. Allow them to help improve the work they do.
116. What makes Alpheon different Our Processes We document everything that you do more than once. And the things we think we only do once but somehow end up doing more than once. Allow for an improvement cycle to allow for the evolution of the process as technology and other business influences arise.
117. What makes Alpheon different Our commitment to continual improvement and innovation We know that we can do a better job the next time. Business and technology evolves; At a minimum, keep up; But, do everything possible to stay ahead. Never be satisfied with what you did yesterday Automation Documentation Innovation
118. How does Alpheon do it? Work with the best vendors: Level Platforms Autotask Dell SonicWALL Barracuda Invest in your people, processes and solutions “It takes money to make money” is still true. Spend wisely. Invest today in making your business more profitable tomorrow. Do your research for everything that you invest in People Systems Vendor-partners
119. MW 2009 R2 game changers for us vPro/AMT Autodiscovery Serial over LAN (SrL) IDE‐redirect (IDE‐R) Offsite Gateway / Offsite Assistant
133. R2 Fast Facts Onsite Manager Utilities Fast and easy remote access to the Windows® computers that you are monitoring and managing Intel®vPro™ Autodiscovery Significant enhancements to make monitoring and managing Intel® vPro™ devices easier than ever Support for Intel®srL/IDE-R New Serial over LAN (SrL) and IDE‐redirect (IDE‐R) features in Managed Workplace to connect to Intel® vPro™ devices with AMT technology enabled SCE Integration New Serial over LAN (SrL) and IDE‐redirect (IDE‐R) features in Managed Workplace to connect to Intel® vPro™ devices with AMT technology enabled Aggregate Reporting You can now consolidate data gathered from different Onsite Managers to generate aggregate reports Offsite Gateway Install the Offsite Gateway with the Service Center so you can monitor and manage roaming devices that are equipped with an Offsite Assistant Device Search Looking for something? Find it faster with the new Device Search
134. Success Case Studies gTECHserv Four years later, find out how Managed Workplace has been instrumental to gTECHserv’s ongoing growth. Space Age Technologies Find out why Managed Workplace came out on top when these technology pros decided to bring in a third-party RMM solution to expand their services and grow their business. Hardlines and Fusix With Managed Workplace and Windows® Home Server, solution providers can now profitably deliver best-in-class IT services, security and data protection at a cost that small businesses can afford. COMSYS Managed Workplace makes it easy to identify incremental maintenance and project opportunities, such as obsolete equipment or software that could be upgraded to enhance network security. Know Technology Managed Workplace makes it possible to acquire new customers and convert existing customers to managed services by demonstrating value and service differentiation up-front.
135. White Papers The Windows Home Server Advantage Outlines the unique and enormous opportunity to profitably deliver best-in-class managed services by leveraging Managed Workplace and Windows Home Server. Acquiring New Customers This white paper describes a proven approach to positioning a managed services offering with Managed Workplace to grow your customer base and increase your revenue. Generating Net New Recurring Revenue Unlock opportunities to generate new, predictable, high-margin, recurring revenue not feasible in the traditional break-fix model. Reducing Operational and Service Delivery Cost Significantly reduce your service delivery and operational costs, without lowering service quality or reducing staff. Increasing Product and Project Sales Identify opportunities to increase product and project sales across your entire customer base - without necessarily selling managed services. Supporting Regulatory Compliance Broaden your revenue streams by offering monitoring and management services specifically geared towards the compliance concerns of your customers. Going Green With Managed Workplace Going green isn't just good for the environment - it's good for business. Find out how you and your customers can lower costs by reducing your carbon footprint with Managed Workplace.
141. MSP Partners / IPED Research Conclusions Introducing Survey Conclusions: The Managed Services market is healthy, growing, popular, and profitable Prospects for Managed Services Providers in 2009 appear to be very positive … especially compared to the rest of the IT market … and even more so when compared to the rest of the economy The key technologies for profitability continue to shift and expand … both internally and externally Ross Norrie “New” VP Product DevelopmentLevel Platforms MSP Partners provides proven research and education to help solution providers stay ahead of the curve in the rapidly changing market for Managed Services.
142. Who is Ross Norrie: In the Software Development field since 1991 Involved in developing new and exciting technologies since 1990s. Significant player in the IT asset management marketplace Co-founded and sits on the board of directors for Radar Interactive Provider of helpdesk analysis software Previous Experience: Co-founded AssetMetrix innovative subscription-based business intelligence for PC assets Provides complete view of assets and the tools to manage them Acquired by Microsoft Corporation in April 2006 Director of Technology at both Provance Technologies and Asset Software International (ASI) Designed the first IT asset management application for SMB that didn’t require an SQL-based database IT asset management consultant for clients such as Compaq and Citibank Held many development and management positions with leading companies
143. MSP Partners / IPED Research Conclusions Survey Conclusions: The Managed Services market is healthy, growing, popular, and profitable Prospects for Managed Services Providers in 2009 appear to be very positive … especially compared to the rest of the IT market … and even more so when compared to the rest of the economy The key technologies for profitability continue to shift and expand … both internally and externally Sean SweeneyDirector Partnership DevelopmentLevel Platforms Managed Workplace2009 MSP Partners provides proven research and education to help solution providers stay ahead of the curve in the rapidly changing market for Managed Services.
154. Thank you! Peter Sandiford Founder & CEO Sean Sweeney Director Partnership Development Rob Rae Manager Partner Development Dan Wensley VP Partner Development Urvish Badiani Partner Development Manager Ross Norrie VP Product Development Robert Berndt Executive Dir. Partner Services Barry Hall Partner Development Manager
Brian Sherman’s Short bio: Brian Sherman directs the vendor and association alliances for Autotask, including Level Platforms and CompTIA. He works closely with the product and management teams to uncover product integration opportunities and other projects that improve the Autotask customer experience. Prior to joining Autotask in 2007, Brian was executive editor of Business Solutions magazine, guiding the publication to add managed services and software as a service coverage. He resides in North Western Pennsylvania and enjoys spending time with his family and friends when not travelling. Robert Godgart, Founder and Chief Executive Officer, Autotask Corporation Since 1982 and prior to founding Autotask Corporation, Bob has been an award winning software entrepreneur and businessman. A valued leader and visionary, his expertise is rooted in strategic planning, strategic sales, marketing and product development. Today, as the founder and CEO of Autotask Bob directs all investment and business strategy for the company. Last year, Bob became an elected member of the Computing Technology Industry Association (CompTIA) board of directors and continues to serve as a champion growing and supporting global IT services businesses within the $1 trillion-plus information technology industry.