1. Module: 8261 Level_1: IBM_Publication
Operator: SALEEM on Thu Jul 01 16:10:39 CEST 2010 Level_2: GTS
Level_3: Integrated Communications Services
Publication: US Collateral Module name: SIP infrastructure services for unified
communications
SIP infrastructure services for unified
communications
Reduce costs and enhance collaboration with a SIP-based infrastructure
IBM Global Technology Services
Data Sheet
Highlights
• Helps reduce networking costs and manage the complexity of multivendor collaboration systems
• Enhances business agility through more rapid deployment of unified communication solutions
• Helps reduce risk and speed deployment of a SIP solution using IBM methodology and skills
As your organization grows in size and complexity, the lack of a flexible, efficient network infrastructure can leave
your business vulnerable to several challenges. These include rising communication costs and poor business
agility due to the inability to quickly deploy new systems, applications and services. You also need to effectively
manage users, license applications and consolidate your disparate telecommunications contracts.
IBM Converged Communications Services for Session Initiation Protocol (SIP) offers a full range of strategy,
assessment, architecture, design, integration and deployment services designed to help you build a SIP
infrastructure using components from industry-leading technology providers. Our services can help you
significantly reduce network and communication costs and improve business performance through the integration
of multimedia capabilities and a more rapid addition of multivendor systems and collaborative solutions. In
addition, a SIP infrastructure enables the centralized management, provisioning, administering and licensing of
users and applications and allows the consolidation of disparate voice, video and data telecommunications
contracts.
Enabling you to reduce costs with IP networking and SIP trunking
The multivendor interoperability provided by a SIP infrastructure helps you reduce networking costs through
optimized reuse of your Internet Protocol (IP) communication investments. Consolidating voice, video and data
trunks by using IP and SIP trunks allows you to carry multimedia traffic through your intranet as far as possible,
reducing long-distance charges. With SIP trunking, you pay for only utilized capacity, helping to virtually eliminate
the need to purchase expensive dedicated Time Division Multiplexed (TDM) voice circuits.
Helping improve business flexibility with increased collaboration
A SIP infrastructure enables you to combine traditional voice capabilities with IP-based voice, presence, data,
facsimile, web and video communications for an advanced, multichannel collaborative environment. The
virtualized network infrastructure establishes a robust platform for your business to more quickly and easily roll out
new applications—as well as integrate into existing ones to enable greater collaboration. The result is enhanced
business flexibility and improved communications with employees, clients, suppliers and partners.

2. Facilitating effective administration through security-rich centralized
management
Our services incorporate SIP Session Management products from Avaya and Cisco to help simplify and optimize
network operations management with centralized administration, provisioning and licensing of your end users,
applications and systems. SIP trunks are integrated into the enterprise with the use of Session Border Controllers,
which provide a security-rich external interface.
Why IBM?
IBM Converged Communications Services for Session Initiation Protocol (SIP) provides you with a full range of
SIP infrastructure services to help you develop an enterprise SIP strategy that supports your short- and long-term
business objectives. IBM service professionals have vast experience and skills designing and deploying IP-based
networks and unified communications solutions for organizations of all sizes worldwide, including our own, which
currently supports over one million devices. Our tested methodologies, coupled with strategic relationships with
network equipment vendors and service providers allow us to provide you with a faster, more reliable deployment
of a SIP infrastructure solution, with reduced risk.
For more information
To learn more about IBM Converged Communications Services for Session Initiation Protocol (SIP) and other
Integrated Communications Services offerings, please contact your IBM marketing representative or visit the
following website: ibm.com/services/integratedcommunications
Additionally, financing solutions from IBM Global Financing can enable effective cash management, protection
from technology obsolescence, improved total cost of ownership and return on investment. Also, our Global Asset
Recovery Services help address environmental concerns with new, more energy-efficient solutions. For more
information on IBM Global Financing, visit: ibm.com/financing
© Copyright IBM Corporation 2010
IBM Global Services
Route 100
Somers, NY 10589 U.S.A.
Produced in the United States of America
September 2010
All Rights Reserved
IBM, the IBM logo and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or
both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate
U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law
trademarks in other countries. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml
Other company, product or service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply
that IBM intends to make them available in all countries in which IBM operates.
ICD03042-USEN-00
Module: 8261 Level_1: IBM_Publication
Operator: SALEEM on Thu Jul 01 16:10:39 CEST 2010 Level_2: GTS
Level_3: Integrated Communications Services
Publication: US Web Prod Module name: SIP infrastructure services for unified
communications
Title/headline (required)
SIP infrastructure services for unified
communications
Benefit statement/description (optional)
Reduce costs and enhance collaboration with a SIP-based infrastructure
Reduce costs and enhance collaboration with a SIP-based infrastructure

3. Effective date YYYY- MM- DD (required)
2010-07-20
Expire date YYYY- MM- DD (required)
2060-07-20
SPL name (required)
ICS-US
Industry (optional)
ZZ
Offering family (required)
OF012
Related offering family (optional)
OF395
Business topics (optional)
BT0001
BT0005
BT0008
BT0010
BT0012
IT capability (optional)
IT0006
Navigation offering family parent and DC subject (required)
OF012
SVU21
Browser title (optional)
SIP infrastructure services for unified communications
ID number (required)
6948-36C
6948-36C
Introduction (“service detail”) (optional)
Service detail

4. Are you faced with escalating IT network costs? Do you want to improve employee productivity by using
enhanced unified communications and collaboration capabilities? Do you need a flexible infrastructure that
supports the rapid addition of new services?
IBM Converged Communications Services for Session Initiation Protocol (SIP) can help you reduce network
costs, improve business flexibility and effectively manage users while more easily enabling new voice, video and
data communications.
Highlights (optional)
Highlights
• Enables faster return on investment through interoperability of multivendor legacy and new IP
communication systems
• Enhances business agility through more rapid deployment of unified communication solutions
• Helps reduce risk and speed deployment of a SIP solution using IBM methodology and skills
As your organization grows in size and complexity, the lack of a flexible, efficient network infrastructure can leave
your business vulnerable to several challenges. These include rising communication costs and poor business
agility due to the inability to quickly deploy new systems, applications and services. You also need to effectively
manage users, license applications and consolidate your disparate telecommunications contracts.
IBM Converged Communications Services for Session Initiation Protocol (SIP) offers a full range of strategy,
assessment, architecture, design, integration and deployment services designed to help you build a SIP
infrastructure using components from industry-leading technology providers. Our services can help you
significantly reduce network and communication costs and improve business performance through the integration
of multimedia capabilities and more rapid addition of multivendor systems and collaborative solutions. In addition,
a SIP infrastructure enables the centralized management, provisioning, administering and licensing of users and
applications and consolidation of disparate voice, video and data telecommunications contracts.
Abstract (required)
Full range of services designed to help you build a Session Initiation Protocol (SIP) infrastructure to help reduce
network costs, improve business flexibility, effectively manage users and applications and consolidate separate
contracts, while more easily enabling new voice, video and data communications
Keywords (required)
SIP,Session Initiation Protocol,infrastructure,SIP trunking,Session Border Controllers,SIP telephony,unified
communications,UC,SIP infrastructure,SIP provider,infrastructure,Session Border Controllers,Session
Managers,IP telephony,unified
messaging,multimedia,voice,data,video,applications,communications,collaboration,collaborative solutions,real
time collaboration,unified collaboration,unified communications and collaboration,telecommunications,voice
trunks,multivendor systems,IP PBX trunking,reduce network,communication costs,improve flexibility,virtualized
network
ICU03032-USEN-00
Module: 8261 Level_1: IBM_Publication
Operator: SALEEM on Thu Jul 01 16:10:39 CEST 2010 Level_2: GTS
Level_3: Integrated Communications Services
Publication: US BP Web Copy Module name: SIP infrastructure services for unified
communications
Module: 8261 Level_1: IBM_Publication
Operator: SALEEM on Thu Jul 01 16:10:39 CEST 2010 Level_2: GTS
Level_3: Integrated Communications Services
Publication: US Overview Slide Module name: SIP infrastructure services for unified
communications

5. IBM Converged Communications Services for
Session Initiation Protocol (SIP)
Reduce costs and enhance collaboration with a SIP-based infrastructure
IBM Global Technology Services
Our understanding of your goals
• As your organization grows in size and complexity, the lack of a flexible, efficient network infrastructure
can leave your business vulnerable to several challenges.
• Challenges include rising communication costs and poor business agility due to the inability to quickly
deploy new systems, applications and services.
• You also need to effectively manage users, license applications and consolidate your disparate
telecommunications contracts.
Our approach to meeting your goals
• We offer a full range of strategy, assessment, architecture, design, integration and deployment services to
help build a SIP infrastructure using components from industry-leading technology providers.
• Our services can help you reduce costs, manage complexity and improve business flexibility and
performance through the integration of multimedia capabilities and rapid addition of multivendor systems
and collaborative solutions.
• A SIP infrastructure helps simplify network operations management with centralized administration,
provisioning and licensing of users and systems.
• In addition, it can also help you consolidate disparate voice, video and data telecommunications
contracts.
Overview
Features:
• Enables you to understand the benefits of a SIP infrastructure for your environment
• Helps develop an enterprise SIP strategy, architecture and design that supports your short- and long-term
business objectives
• Facilitates an efficient implementation and integration of the SIP solution into your unified communications
environment
Benefits:
• Enables faster return on investment through interoperability of multivendor legacy and new IP
communication systems
• Enhances business agility through more rapid deployment of unified communication solutions
• Helps reduce risk and speed deployment of a SIP solution using IBM methodology and skills
Why IBM?
• Extensive experience in developing unified communications solutions for organizations worldwide,
including our own, which currently supports over one million devices
• Tested hardware and software products from IBM and strong partnerships with industry-leading network
vendors
Trademarks and notes
© Copyright IBM Corporation 2010
IBM Global Services
Route 100

6. Somers, NY 10589 U.S.A.
Produced in the United States of America
July 2010
All Rights Reserved
IBM, the IBM logo and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or
both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate
U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law
trademarks in other countries. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml
Other company, product or service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply
that IBM intends to make them available in all countries in which IBM operates.
ICP03062-USEN-00
Module: 8261 Level_1: IBM_Publication
Operator: SALEEM on Thu Jul 01 16:10:39 CEST 2010 Level_2: GTS
Level_3: Integrated Communications Services
Publication: US BP Overview Slide Module name: SIP infrastructure services for unified
communications
Module: 8261 Level_1: IBM_Publication
Operator: SALEEM on Thu Jul 01 16:10:39 CEST 2010 Level_2: GTS
Level_3: Integrated Communications Services
Publication: US Print Cat Module name: SIP infrastructure services for unified
communications
IBM Converged Communications Services for
Session Initiation Protocol (SIP)
Full range of services designed to help you build a Session Initiation Protocol (SIP) infrastructure to help reduce
network costs, improve business flexibility, effectively manage users and applications and consolidate separate
contracts, while enabling new voice, video and data communications
• Enhances business agility through more rapid deployment of unified communication solutions
• Enables faster return on investment through interoperability of multivendor legacy and new IP
communication systems
• Helps you reduce networking costs and manage the complexity of multivendor IT systems
• Helps mitigate risk and speed up the deployment of a Session Initiation Protocol (SIP) infrastructure using
IBM's services methodology, reference architecture and experience deploying networking and
communications solutions worldwide
• Includes a full range of services—strategy, assessment, design, integration, deployment and monitoring
• Helps you understand the benefits of SIP infrastructure and develop an enterprise SIP strategy that
supports your short- and long-term business objectives
• Delivers an efficient implementation and integration of the SIP solution into your unified communications
environment
• Facilitates simplified network operations management with centralized administration, provisioning and
licensing of users, systems and applications
• Helps deliver a solution using a SIP network core built on Cisco or Avaya technologies and enables
security-rich integration of SIP trunking using leading session border controllers
• Improve business flexibility with a virtualized infrastructure that supports easy roll out of collaborative
business applications and processes
Typically about US$1 million including OEM hardware and labor
ibm.com/services/integratedcommunications
Module: 8261 Level_1: IBM_Publication
Operator: SALEEM on Thu Jul 01 16:10:39 CEST 2010 Level_2: GTS

7. Level_3: Integrated Communications Services
Publication: US Proposal Module name: SIP infrastructure services for unified
communications
IBM Converged Communications Services for
Session Initiation Protocol (SIP)
Reduce costs and enhance collaboration with a SIP-based infrastructure
Executive summary
Our understanding of your goals
As your organization grows in size and complexity, the lack of a flexible, efficient network infrastructure can leave
your business vulnerable to several challenges. These include rising communication costs and poor business
agility due to the inability to quickly deploy new systems, applications and services. You also need to effectively
manage users, license applications and consolidate your disparate telecommunications contracts.
Our approach to meeting your goals
IBM Converged Communications Services for Session Initiation Protocol (SIP) offers a full range of strategy,
assessment, architecture, design, integration and deployment services designed to help you build a SIP
infrastructure using components from industry-leading technology providers. Our services can help you
significantly reduce network and communication costs and improve business performance through the integration
of multimedia capabilities and more rapid addition of multivendor systems and collaborative solutions. In addition,
a SIP infrastructure enables the centralized management, provisioning, administering and licensing of users and
applications and consolidation of disparate voice, video and data telecommunications contracts.
Overview
Session Initiation Protocol (SIP) infrastructure services for unified communications is designed to:
• Enhance business agility through more rapid deployment of unified communication solutions.
• Enable faster return on investment through interoperability of multivendor legacy and new IP
communication systems.
• Help reduce networking costs and manage the complexity of multivendor IT systems.
• Mitigate risk and speed up the deployment of a Session Initiation Protocol (SIP) infrastructure using IBM's
services methodology, reference architecture and experience deploying networking and communications
solutions worldwide.
• Include a full range of services—strategy, assessment, design, integration, deployment and monitoring
• Help you understand the benefits of SIP infrastructure and develop an enterprise SIP strategy that
supports your short- and long-term business objectives.
• Deliver an efficient implementation and integration of the SIP solution in your unified communications
environment.
• Facilitate simplified network operations management with centralized administration, provisioning and
licensing of users, systems and applications.
• Deliver a solution using a SIP network core built on Cisco or Avaya technologies and enables security-rich
integration of SIP trunking using leading session border controllers.
• Improve business flexibility with a virtualized infrastructure that supports easy roll out of collaborative
business applications and processes.
Why IBM?
IBM Converged Communications Services for Session Initiation Protocol (SIP) provides you with a full range of
SIP infrastructure services that can meet your unique business needs. IBM service professionals have vast
experience and skills designing and deploying IP-based networks and unified communications solutions for
organizations of all sizes worldwide, including our own, which currently supports over one million devices. Our
tested methodologies, coupled with strategic relationships with network equipment vendors and service providers
allow us to provide you with a faster, more reliable deployment of a SIP infrastructure solution, with reduced risk.

8. Financing solutions from IBM Global Financing can enable effective cash management, protection from
technology obsolescence, improved total cost of ownership and return on investment. For more information on
IBM Global Financing, visit: ibm.com/financing
Data Sheet content
Highlights
• Enables faster return on investment through interoperability of multivendor legacy and new IP
communication systems
• Enhances business agility through more rapid deployment of unified communication solutions
• Helps reduce risk and speed deployment of a SIP solution using IBM methodology and skills
Enabling you to reduce costs with IP networking and SIP trunking
The multivendor interoperability provided by a SIP infrastructure helps reduce your network costs through
optimized reuse of your Internet Protocol (IP) communication investments. Consolidating voice, video and data
trunks by using IP and SIP trunks allows you to carry multimedia traffic through your intranet as far as possible,
reducing long-distance charges. With SIP trunking, you pay for only utilized capacity, helping to virtually eliminate
the need to purchase expensive dedicated Time Division Multiplexed (TDM) voice circuits like basic rate and
primary rate interfaces (BRIs and PRIs).
Helping improve business flexibility with increased collaboration
A SIP infrastructure enables you to combine traditional voice capabilities with IP-based voice, presence, data,
facsimile, web and video communications for an advanced, multichannel collaborative environment. The
virtualized network infrastructure establishes a robust platform for your business to more quickly and easily roll out
new applications—as well as integrate into existing ones to enable greater collaboration. The result is enhanced
business flexibility and improved communications with employees, clients, suppliers and partners.
Facilitating effective administration through security-rich centralized
management
Our services incorporate SIP Session Management products from Avaya and Cisco for the centralized
management of your unified communications environment—enabling you to more effectively administer, provision
and license your end users and applications. SIP trunks are integrated into the enterprise with the use of Session
Border Controllers to provide a security-rich external interface.
© Copyright IBM Corporation 2010
IBM Global Services
Route 100
Somers, NY 10589 U.S.A.
Produced in the United States of America
July 2010
All Rights Reserved
IBM, the IBM logo and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or
both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate
U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law
trademarks in other countries. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml
Other company, product or service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply
that IBM intends to make them available in all countries in which IBM operates.
IC403023-USEN-00
Module: 8261 Level_1: IBM_Publication
Operator: SALEEM on Thu Jul 01 16:10:39 CEST 2010 Level_2: GTS
Level_3: Integrated Communications Services
Publication: US BP Proposal Module name: SIP infrastructure services for unified
communications
Module: 8261 Level_1: IBM_Publication

9. Operator: SALEEM on Thu Jul 01 16:10:39 CEST 2010 Level_2: GTS
Level_3: Integrated Communications Services
Publication: US Web Summary Module name: SIP infrastructure services for unified
communications
Abstract (required)
Full range of services designed to help you build a Session Initiation Protocol (SIP) infrastructure to help reduce
network costs, improve business flexibility, effectively manage users and applications and consolidate separate
contracts, while enabling new voice, video and data communications
Keywords (required)
SIP,Session Initiation Protocol,infrastructure,SIP trunking,Session Border Controllers,SIP telephony,unified
communications,UC,SIP infrastructure,SIP provider,infrastructure,Session Border Controllers,Session
Managers,IP telephony,unified
messaging,multimedia,voice,data,video,applications,communications,collaboration,collaborative solutions,real
time collaboration,unified collaboration,unified communications and collaboration,telecommunications,voice
trunks,multivendor systems,IP PBX trunking,reduce network,communication costs,improve flexibility,virtualized
network
Module: 8261 Level_1: IBM_Publication
Operator: SALEEM on Thu Jul 01 16:10:39 CEST 2010 Level_2: GTS
Level_3: Integrated Communications Services
Publication: US OIM Module name: SIP infrastructure services for unified
communications
As your organization grows in size and complexity, the lack of a flexible, efficient network infrastructure can leave
your business vulnerable to several challenges. These include rising communication costs and poor business
agility due to the inability to quickly deploy new systems, applications and services. You also need to effectively
manage users, license applications and consolidate your disparate telecommunications contracts.
IBM Converged Communications Services for Session Initiation Protocol (SIP) offers a full range of strategy,
assessment, architecture, design, integration and deployment services designed to help you build a SIP
infrastructure using components from industry-leading technology providers. Our services can help you
significantly reduce network and communication costs and improve business performance through the integration
of multimedia capabilities and more rapid addition of multivendor systems and collaborative solutions. In addition,
a SIP infrastructure enables the centralized management, provisioning, administering and licensing of users and
applications and consolidation of disparate voice, video and data telecommunications contracts.
Module: 8261 Level_1: IBM_Publication
Operator: SALEEM on Thu Jul 01 16:10:39 CEST 2010 Level_2: GTS
Level_3: Integrated Communications Services
Publication: US No Media Module name: SIP infrastructure services for unified
communications

10. Operator: SALEEM on Thu Jul 01 16:10:39 CEST 2010 Level_2: GTS
Level_3: Integrated Communications Services
Publication: US Web Summary Module name: SIP infrastructure services for unified
communications
Abstract (required)
Full range of services designed to help you build a Session Initiation Protocol (SIP) infrastructure to help reduce
network costs, improve business flexibility, effectively manage users and applications and consolidate separate
contracts, while enabling new voice, video and data communications
Keywords (required)
SIP,Session Initiation Protocol,infrastructure,SIP trunking,Session Border Controllers,SIP telephony,unified
communications,UC,SIP infrastructure,SIP provider,infrastructure,Session Border Controllers,Session
Managers,IP telephony,unified
messaging,multimedia,voice,data,video,applications,communications,collaboration,collaborative solutions,real
time collaboration,unified collaboration,unified communications and collaboration,telecommunications,voice
trunks,multivendor systems,IP PBX trunking,reduce network,communication costs,improve flexibility,virtualized
network
Module: 8261 Level_1: IBM_Publication
Operator: SALEEM on Thu Jul 01 16:10:39 CEST 2010 Level_2: GTS
Level_3: Integrated Communications Services
Publication: US OIM Module name: SIP infrastructure services for unified
communications
As your organization grows in size and complexity, the lack of a flexible, efficient network infrastructure can leave
your business vulnerable to several challenges. These include rising communication costs and poor business
agility due to the inability to quickly deploy new systems, applications and services. You also need to effectively
manage users, license applications and consolidate your disparate telecommunications contracts.
IBM Converged Communications Services for Session Initiation Protocol (SIP) offers a full range of strategy,
assessment, architecture, design, integration and deployment services designed to help you build a SIP
infrastructure using components from industry-leading technology providers. Our services can help you
significantly reduce network and communication costs and improve business performance through the integration
of multimedia capabilities and more rapid addition of multivendor systems and collaborative solutions. In addition,
a SIP infrastructure enables the centralized management, provisioning, administering and licensing of users and
applications and consolidation of disparate voice, video and data telecommunications contracts.
Module: 8261 Level_1: IBM_Publication
Operator: SALEEM on Thu Jul 01 16:10:39 CEST 2010 Level_2: GTS
Level_3: Integrated Communications Services
Publication: US No Media Module name: SIP infrastructure services for unified
communications