Comptia All Partner Deck

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Deck presented to all Level Platforms at Comptia

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  • Brian Sherman’s Short bio:  Brian Sherman directs the vendor and association alliances for Autotask, including Level Platforms and CompTIA. He works closely with the product and management teams to uncover product integration opportunities and other projects that improve the Autotask customer experience.  Prior to joining Autotask in 2007, Brian was executive editor of Business Solutions magazine, guiding the publication to add managed services and software as a service coverage. He resides in North Western Pennsylvania and enjoys spending time with his family and friends when not travelling. Robert Godgart, Founder and Chief Executive Officer, Autotask Corporation Since 1982 and prior to founding Autotask Corporation, Bob has been an award winning software entrepreneur and businessman. A valued leader and visionary, his expertise is rooted in strategic planning, strategic sales, marketing and product development. Today, as the founder and CEO of Autotask Bob directs all investment and business strategy for the company. Last year, Bob became an elected member of the Computing Technology Industry Association (CompTIA) board of directors and continues to serve as a champion growing and supporting global IT services businesses within the $1 trillion-plus information technology industry. 
  • Comptia All Partner Deck

    1. 1. Welcome to the<br />Level Platforms<br />Exclusive Partner Event<br />@<br />CompTIA Breakaway<br />2009<br />
    2. 2. Dan WensleyVP, Partner DevelopmentLevel Platforms<br />Welcome!<br />
    3. 3. Rob Rae<br />Manager Partner Development<br />Barry Hall<br />Partner Development Manager<br />Urvish Badiani<br />Partner Development Manager<br />Sean Sweeney<br />Director Partnership Development<br />
    4. 4. MSP Partners / IPED Research Conclusions<br />Survey Conclusions:<br />The Managed Services market is healthy, growing, popular, and profitable<br />Prospects for Managed Services Providers in 2009 appear to be very positive … especially compared to the rest of the IT market … and even more so when compared to the rest of the economy<br />The key technologies for profitability continue to shift and expand … both internally and externally<br />Peter SandifordCEO, Level Platforms<br />MSP Partners provides proven research and education to help solution providers stay ahead of the curve in the rapidly changing market for Managed Services. <br />
    5. 5. Dan WensleyVP, Partner DevelopmentLevel Platforms<br />
    6. 6. SMB Customer<br />Solution Provider<br />SECURITY<br />NETWORKING<br />BU/DR<br />SERVICE<br />PSA/CRM<br />SYSTEMS<br />Vendor Ecosystem<br />
    7. 7. Level Platforms extends Remote Monitoring <br />and Management to the Cloud!<br /><ul><li>Level Platforms Managed Cloud Services allows solution providers to:
    8. 8. Monitor and manage the health of Cloud Services from one central web-based console
    9. 9. View entire computing environment of all their SMB customers:
    10. 10. Much faster proactive remediation of customer application
    11. 11. Monitor cloud applications from customer viewpoint including on-premise technology, network and provider
    12. 12. Supporting the continued evolution of solution providers’ key roles as Trusted Advisors
    13. 13. 21% of SMBs use Cloud Services – AMI Partners 2008 U.S.
    14. 14. A growth of 20% in SMB customers’ use of SaaS in 2009 – 2009 Microsoft Market Insight Report
    15. 15. Expected adoption rate of 86% by the end of the year</li></li></ul><li>In the News<br />“Tigerpaw Provides Advanced Level Platforms Integration for MSPs<br />Solution Providers can now provide comprehensive remote IT management services based on fully synchronized features between industry leaders<br /> “… a  leading developer of business automation and service management software, today announced its advanced managed services integration with Level Platforms’ industry leading remote monitoring and management software, Managed Workplace. The new integration combines all the power of Tigerpaw’s award winning CRM/Service management software with the robust functionality of Level Platform’s managed services software, Managed Workplace, creating a fully closed-loop system that allows solution providers and MSPs to proactively address their customer’s needs, manage their time and materials, and generate invoices to speed up and simplify payment for services… ” - April 1, 2009<br />“Level Platforms Reaches to the Cloud and Extends Remote Monitoring and Management Capabilities.<br /> Level Platforms launches immediate support for Microsoft Online Services.<br />… announces support for Cloud Services, extending IT manageability to include not only local IT infrastructure but also IT delivered from the Cloud.  Specifically, Level Platforms announces the immediate availability of remote monitoring and management capabilities for the Microsoft Business Productivity Online Suite featuring Microsoft Exchange Online, Microsoft SharePoint Online, Microsoft Office Communications Online and Microsoft Office Live Meeting.<br />The adoption rate for Cloud Services, including Software as a Service (SaaS) applications for small … “<br />- July 13, 2009<br />“Level Platforms Awarded 2009 Everything Channel Five-Star Partner Program Guide Certification.<br />Level Platforms Partner Program recognized as exceptional by leading Channel authority<br /> “… today announced it has been recognized by Everything Channel as one of North America’s top information-technology (IT) vendors for its Partner Program.<br /> The Level Platforms Partner Program was one of only 14 awarded a Five-Star certification in Everything Channel’s 15th annual 2009 Partner Program Guide (PPG) in the Small Company category (defined as having $100M in annual revenue or less), acknowledging its commitment and strength of its programs for … ” - April 6, 2009<br />“Level Platforms Powers Gateway® EMEA Managed Services<br /> Gateway launches comprehensive private-branded managed services offering for Dealers, IT consultants and IT Solution Providers servicing small and midsized customers.<br />LPI Level Platforms Inc., the global leader in remote monitoring and management software for solution providers and managed services providers, and Gateway® today announced the launch of a multi-year relationship to bring Managed Services to Partners and Dealers in Europe, Middle East and Africa. ”<br /> - May 20, 2009<br />“Windows Home Server for SOHO Managed Services<br />Level Platforms’ Managed Workplace and Microsoft’s Windows Home Server deliver full managed services capabilities to peer-to-peer networks<br /> “… today announced that the Small Office/Home Office (SOHO) market is now “open for business” with Microsoft’s Windows Home Server. <br />While the millions of SOHO businesses have the greatest need for outsourced IT, cost and technology limitations have made this an elusive target for managed services providers.  With Level Platforms award-winning Managed Workplace installed on a Windows Home Server, solution providers can now deliver end-to-end remote management of workgroup networks including monitoring of all devices (servers, PCs, network devices, printers, IP telephony, etc.), all applications running on Windows devices, alerting, full asset management, remote control, patch management, back up and security, extensive reporting, local storage and much more at a very low cost easily affordable to SOHO businesses… ” - January 29, 2009<br />“Level Platforms Recognized for Partner Programs, Channel Friendliness, Service and Support<br />Technology solution providers rate Level Platforms as a ‘Best Managed Services Vendor’ in Business Solutions Magazine’s first annual ‘Best Channel Vendors’ report<br /> “… ranked among the nation’s best technology vendors in Business Solutions Magazine’s 2009 Best Channel Vendors report. The study, described as one of the largest and most detailed of its kind, revealed that solution providers consider Level Platforms to be best at service/support, channel programs and channel friendliness for its award-winning managed services platform, Managed Workplace. <br />“We’ve been pleased to discover that the business and technical support from Level Platforms is second to none. Level Platforms really works with you to ensure that you are maximizing your ROI and getting the most out of the product,” said David Wilson, Director, Certum… ” - January 7, 2009<br />
    16. 16. Vendor<br />Partners<br />
    17. 17. Managed Workplace 2009 R1<br />Justin CrottyVP, Ingram Micro Seismic<br />Managed Workplace 2009<br />Live Demonstration<br />Leveraging IM Seismic and Managed Workplace<br />
    18. 18. Current Seismic Portfolio<br /><ul><li>Monitoring
    19. 19. Hosted and On-Premise Remote Monitoring and Management (RMM) with Level Platforms
    20. 20. Print Monitoring and Management
    21. 21. Microsoft Hosted Services:
    22. 22. Exchange Server
    23. 23. SharePoint
    24. 24. Managed Security Solutions
    25. 25. E-mail Defense, Message Archiving, and Web defense
    26. 26. Log and Threat Management
    27. 27. Support and Service Management
    28. 28. Seismic Help Desk
    29. 29. Seismic Network Operations Center (NOC)
    30. 30. Remote Support
    31. 31. Professional Services Automation (PSA)
    32. 32. Storage on Demand
    33. 33. On-line Back-up and Restore</li></li></ul><li>AutotaskBooth# 304<br />Robert Godgart, Founder and CEO<br /><ul><li>Award winning software entrepreneur and businessman
    34. 34. Elected member of the Computing Technology Industry Association (CompTIA) board of directors
    35. 35. Expertise rooted in strategic planning, strategic sales, marketing and product development</li></ul>Brian Sherman, Director, Vendor and Association Alliances<br /><ul><li>Joined Autotask in 2007
    36. 36. Works closely with product and management teams:
    37. 37. Identifies product integration opportunities
    38. 38. Identifies projects that improve Autotask customer experience
    39. 39. Previous experience:
    40. 40. Executive Editor of Business Solutions magazine
    41. 41. Guided publication to add managed services and SaaS coverage</li></li></ul><li>Intronis TechnologiesBooth# 310<br />Sam Gutmann, CEO<br /><ul><li>Degree in Management Information Systems from Worcester Polytechnic Institute
    42. 42. In 2000 began research, development, and software design on the offsite, secure, user-friendly solutions, launching Intronis in 2003</li></ul>Neal Bradbury,Chief Product Owner<br /><ul><li>More than 15 years of experience in networking, security, integration, and systems management
    43. 43. Bachelor of Science in Electrical Engineering from Worcester Polytechnic Institute
    44. 44. Previous experience: Systems Engineer on Combat Systems of Virginia-class submarine at General Dynamics Electric Boat; Hasbro Inc.</li></ul>Eric Webster , VP of Sales and Client Services<br /><ul><li>More than 12 years of channel experience
    45. 45. BSBA in Management from Northeastern University
    46. 46. Previous experience: Ran the Northeast and Canada territories for CA (Storage Management business unit); held management responsibilities at XOsoft</li></li></ul><li>Reflexion Networks Booth# 123 <br />Scott Barlow, VP, Sales and Product Management<br /><ul><li>Holds MBA and a Master’s of Science in Geophysics from Boston College
    47. 47. Named 2009 Channel Chief by Everything Channel
    48. 48. Channel leader in the SMB space for the past 10 years
    49. 49. Currently responsible for worldwide sales of Reflexion’s suite of hosted services:
    50. 50. Email and web security
    51. 51. Email archiving
    52. 52. Discovery and recovery
    53. 53. Business continuity
    54. 54. Grown Reflexion’s partner community to over 1,000 solution providers and distributors in 50 countries
    55. 55. Serves as Product Manager for Reflexion Total Control – company’s flagship email security offering</li></li></ul><li>XiloCoreBooth# 115F<br />Lester Keizer, Executive Vice President<br /><ul><li>Over 30 years of executive management and business development experience
    56. 56. CEO of Ron Cook’s Connecting Point Technology Center in Las Vegas
    57. 57. Previous experience:
    58. 58. Served as Senior Vice President for Community Psychiatric Centers
    59. 59. Excelled in bringing technology and business solutions to various lines of business</li></ul>Jennifer Dittemore, National Channel Sales Director<br /><ul><li>Over 19 years of consulting experience to business sales professionals
    60. 60. Previous experience:
    61. 61. Full service IT consulting at: Whittman Hart, Knowledge Resource Group
    62. 62. Sold payroll, tax filing, HR, and time and attendance systems with ADP/Kronos</li></ul>Jena Wilson, Partner Development Associate<br /><ul><li>30 years of sales experience
    63. 63. Previous experience:
    64. 64. Sprint; Ad Media Displays; medical and dental sales; technology and insurance</li></li></ul><li>IntermediaBooth 220<br />Karey Bakker, Channel Marketing Manager<br /><ul><li>Joined Intermedia in May 2009
    65. 65. Focuses on growing the Intermedia Private Label program and instituting best-in-class strategies for an unbeatable partner program.</li></ul>Curt Mark- Manager, Partner Development<br /><ul><li>Joined Intermedia 2 years ago
    66. 66. Over 12 years of experience within the IT and channel marketplace
    67. 67. Manages and oversees Intermedia’s Private Label Partner Program
    68. 68. Responsible for:
    69. 69. Developing long term partnerships with ISV’S, ISP, VARS, and MSP’s worldwide
    70. 70. Successfully brought Intermedia front and center within the MSP environment
    71. 71. Build relationships with key partners providing service/sales/revenue generation with Exchange email, message, and collaboration solutions in a hosted model.</li></li></ul><li>ConnectWiseBooth# 213 & 312<br />Jeannine Edwards, Director, ConnectWise Community<br /><ul><li>Over 12 years of diversified B2B business development experience in the technology industry
    72. 72. Develops and manages the ConnectWise channel community relationships from both the vendor and partner perspective.
    73. 73. Focus on: continuing to increase value to ConnectWise partners
    74. 74. Previous experience:
    75. 75. Senior Engagement Director for The Institute for Partner Education & Development (IPED)
    76. 76. Helped to conceive and launch IPED’s signature Channel Elite Program - yearlong MBA-like initiative for select Solution Providers</li></li></ul><li>DoubleCheckBooth# 115E<br />Steve Harper, President <br /><ul><li>Born and raised in Hutchinson, Kansas USA
    77. 77. Computer reselling management since 1981
    78. 78. Successfully launched 5 Computerland's, 3 Entre' Computer Centers
    79. 79. Co-owns and manages Network Management Group, Inc (NMGI)
    80. 80. Delivers presentations and seminars on the use of technology and its affect on people
    81. 81. Serves on several Board of Directors committees and affiliations</li></li></ul><li>Roaring PenguinBooth# 209<br />James Gerrett, Account Manager<br /><ul><li>Extensive experience in recruiting and managing reseller accounts in Canada and on the East Coast of United States
    82. 82. Previous experience:
    83. 83. Extensive career with high tech firms based in the Ottawa area
    84. 84. Main focus on Channel recruitment and management</li></ul>Candace Nelson, Account Manager<br /><ul><li>Joined Roaring Penguin in May 2009
    85. 85. Main focus:
    86. 86. Exclusively on Managed Service Provider Recruitment</li></li></ul><li>Tigerpaw<br />Booth# 326<br />James Foxall, Senior Vice President<br /><ul><li>Responsible for:
    87. 87. Directing product development
    88. 88. Technology selection
    89. 89. Customer education and training
    90. 90. Customer support for an integrated business automation</li></ul>Megan Hartman, Business Development Manager<br /><ul><li>Developed and nurtured the relationship between Level Platforms and Tigerpaw
    91. 91. Included initial integration, set-up, and feature-set currently included
    92. 92. Works with self-managed service providers to enhance the product offering</li></ul>Mike Hartman, IT Manager<br /><ul><li>Plays a key role in overseeing the network security and infrastructure of the overall network.
    93. 93. Assists in planning and implementing of additions, deletions, and major modifications to the supporting regional infrastructure of Tigerpaw Software.</li></ul>Joe Danner, Business Consultant Manager<br /><ul><li>Develops educations materials, webinars and online presentations
    94. 94. Worked directly with Level Platforms to develop collaborative video, datasheets and materials that aids sales process for both products.</li></li></ul><li>CiscoBooth# 408<br />LiefKoepsel, Director, Services Marketing<br /><ul><li>Leads the Small Business Services Strategy and Execution for Cisco.
    95. 95. Channel veteran and is excited about the opportunities that can be realized as the market moves towards Managed Services.</li></ul>Graeme Wood, Director of Acquisition Integration <br /><ul><li>Joined Cisco in 1998
    96. 96. Leads Cisco’s business strategy for the development and execution of smart services for small businesses.
    97. 97. Responsible for technical marketing, product management, business development and acquisition integration.
    98. 98. Previous experience: Senior management positions in Pre-Sales and Customer Services with Newbridge Network’s European Division based in the UK</li></ul>Greg Landers, System Engineer Manager<br /><ul><li>Attended Arizona State University
    99. 99. Leads the US Small Business channel engineering team.
    100. 100. Joined Cisco in 1996 as a System Engineer and quickly established a track record for technical leadership, innovation, and exceeding expectations</li></li></ul><li>MSP PartnersBooth 211<br />Annick Laliberté, Program Administrator<br /><ul><li>Over 10 Years of program marketing and event management experience.
    101. 101. Responsible for member recruitment, program marketing and event coordination.
    102. 102. Prior to MSP Partners, Annick was the founder MaaestraEvenement Inc.</li></ul>MSP Partners provides proven research and education to help solution providers stay ahead of the curve in the rapidly changing market for Managed Services. <br /><ul><li>Assisting solution providers in “taking the first and the next step” into Managed Services…
    103. 103. Providingindustry best practices for successful Managed Services…</li></li></ul><li>MSP PartnersBooth 211<br />Introducing MSP Pro:<br /><ul><li>Designation of Managed Services excellence.
    104. 104. Industry proof point of knowledge & understanding of Managed Services best practices.
    105. 105. Thoroughly equips MSPs for challenges faced in establishing & growing a successful Managed Services business.
    106. 106. Developed in coordination with IPED, CompTIA and 10 leading MSPs.</li></li></ul><li>MSP PartnersBooth 211<br />CompTIA Managed IT Services Summit in partnership with MSP Partners:<br /><ul><li>Oct 7-9 at the beautiful Terranea Resort in Rancho Palos Verdes, CA
    107. 107. Hear from experts and industry leaders on:
    108. 108. Managed Services Best Practices
    109. 109. MSP Partners 2009 Industry Awards
    110. 110. MSP Compensation Models
    111. 111. Strategies for Lead Generation
    112. 112. Expanding into New Technology Verticals
    113. 113. See CompTIA event staff, or drop by MSP Partners booth for more info.</li></li></ul><li>MSP Partners / IPED Research Conclusions<br />Survey Conclusions:<br />The Managed Services market is healthy, growing, popular, and profitable<br />Prospects for Managed Services Providers in 2009 appear to be very positive … especially compared to the rest of the IT market … and even more so when compared to the rest of the economy<br />The key technologies for profitability continue to shift and expand … both internally and externally<br />Greg Donovan<br />Founder, CEO/President<br />Alpheon Corporation<br />MSP Partners provides proven research and education to help solution providers stay ahead of the curve in the rapidly changing market for Managed Services. <br />
    114. 114. Alpheon Corporation – Greg Donovan <br />Founded in 2002<br />Based in Morrisville, North Carolina in the middle of Research Triangle Park<br />A leader on local and national stage<br />Currently managing more than 10,000 devices within hundreds of businesses and healthcare practices across the Southeastern United States.<br />100% focused on Managed IT Services delivered with the highest Customer Satisfaction possible<br />“Incremental improvement beats delayed perfection.”<br />
    115. 115. What makes Alpheon different<br />Our People<br />Hire the best people you can find, even if you have to pay yourself less; it pays huge dividends in the long-term.<br />Keep them engaged with their jobs.<br />Allow them to help improve the work they do.<br />
    116. 116. What makes Alpheon different<br />Our Processes<br />We document everything that you do more than once.<br />And the things we think we only do once but somehow end up doing more than once.<br />Allow for an improvement cycle to allow for the evolution of the process as technology and other business influences arise.<br />
    117. 117. What makes Alpheon different<br />Our commitment to continual improvement and innovation<br />We know that we can do a better job the next time.<br />Business and technology evolves; At a minimum, keep up; But, do everything possible to stay ahead.<br />Never be satisfied with what you did yesterday<br />Automation<br />Documentation<br />Innovation<br />
    118. 118. How does Alpheon do it?<br />Work with the best vendors:<br />Level Platforms<br />Autotask<br />Dell<br />SonicWALL<br />Barracuda<br />Invest in your people, processes and solutions<br />“It takes money to make money” is still true. Spend wisely.<br />Invest today in making your business more profitable tomorrow.<br />Do your research for everything that you invest in<br />People<br />Systems<br />Vendor-partners<br />
    119. 119. MW 2009 R2 game changers for us<br />vPro/AMT Autodiscovery<br />Serial over LAN (SrL) <br />IDE‐redirect (IDE‐R)<br />Offsite Gateway / Offsite Assistant <br />
    120. 120. Dan WensleyVP, Partner DevelopmentLevel Platforms<br />New Partner Resources<br />
    121. 121. Partner Resources<br />A Total Partnership Solution<br />Partner@levelplatforms.com<br />
    122. 122. Level Platforms Partner Council – What is it?<br />A Group of Leading Partners Who:<br /><ul><li>Work collaboratively with Level Platforms on Managed Workplace best practices and enhancements.
    123. 123. Work closely with Level Platforms management to provide a complete understanding of partner’s needs.
    124. 124. Strengthen high level relationships within the Level Platform’s management team.</li></ul>The Partner Council Will:<br /><ul><li>Meet twice a year as a council.
    125. 125. Work in sub-committees that meet once per quarter.
    126. 126. Represent all demographics of Level Platforms partners.</li></li></ul><li>Level Platforms Partner Council<br />What’s My Commitment?<br /><ul><li>Actively participate in Partner Council meetings.
    127. 127. Be a “Go to” person for feature development.
    128. 128. Participate in Level Platform’s press releases.
    129. 129. Commit to a one year initial term.
    130. 130. Sign an NDA.</li></ul>What’s Next?<br /><ul><li>Partner Council member selection – August 14th
    131. 131. Inaugural Meeting – September 17th
    132. 132. Sub-committees to start work in the fall.</li></li></ul><li>What’s New in the portal<br />
    133. 133. R2 Fast Facts<br />Onsite Manager Utilities<br />Fast and easy remote access to the Windows® computers that you are monitoring and managing<br />Intel®vPro™ Autodiscovery<br />Significant enhancements to make monitoring and managing Intel® vPro™ devices easier than ever<br />Support for Intel®srL/IDE-R<br />New Serial over LAN (SrL) and IDE‐redirect (IDE‐R) features in Managed Workplace to connect to Intel® vPro™ devices with AMT technology enabled<br />SCE Integration<br />New Serial over LAN (SrL) and IDE‐redirect (IDE‐R) features in Managed Workplace to connect to Intel® vPro™ devices with AMT technology enabled<br />Aggregate Reporting<br />You can now consolidate data gathered from different Onsite Managers to generate aggregate reports<br />Offsite Gateway<br />Install the Offsite Gateway with the Service Center so you can monitor and manage roaming devices that are equipped with an Offsite Assistant<br />Device Search<br />Looking for something? Find it faster with the new Device Search<br />
    134. 134. Success Case Studies<br />gTECHserv<br />Four years later, find out how Managed Workplace has been instrumental to gTECHserv’s ongoing growth.<br />Space Age Technologies<br />Find out why Managed Workplace came out on top when these technology pros decided to bring in a third-party RMM solution to expand their services and grow their business.<br />Hardlines and Fusix<br />With Managed Workplace and Windows® Home Server, solution providers can now profitably deliver best-in-class IT services, security and data protection at a cost that small businesses can afford.<br />COMSYS<br />Managed Workplace makes it easy to identify incremental maintenance and project opportunities, such as obsolete equipment or software that could be upgraded to enhance network security.<br />Know Technology<br />Managed Workplace makes it possible to acquire new customers and convert existing customers to managed services by demonstrating value and service differentiation up-front.<br />
    135. 135. White Papers<br />The Windows Home Server Advantage<br />Outlines the unique and enormous opportunity to profitably deliver best-in-class managed services by leveraging Managed Workplace and Windows Home Server.<br />Acquiring New Customers<br />This white paper describes a proven approach to positioning a managed services offering with Managed Workplace to grow your customer base and increase your revenue.<br />Generating Net New Recurring Revenue<br />Unlock opportunities to generate new, predictable, high-margin, recurring revenue not feasible in the traditional break-fix model.<br />Reducing Operational and Service Delivery Cost<br />Significantly reduce your service delivery and operational costs, without lowering service quality or reducing staff.<br />Increasing Product and Project Sales<br />Identify opportunities to increase product and project sales across your entire customer base - without necessarily selling managed services.<br />Supporting Regulatory Compliance<br />Broaden your revenue streams by offering monitoring and management services specifically geared towards the compliance concerns of your customers.<br />Going Green With Managed Workplace<br />Going green isn&apos;t just good for the environment - it&apos;s good for business. Find out how you and your customers can lower costs by reducing your carbon footprint with Managed Workplace.<br />
    136. 136. Partner Resources – Policy Module Roadmap<br />What is it?<br /><ul><li>A regularly updated listing of vendor Policy Modules & Solution Sets in development with expected completion dates.</li></ul>Where can I find it?<br /><ul><li>On the partner portal under Policy Modules and Solution Sets.</li></li></ul><li>Robert Berndt, Executive Director Partner Services<br /><ul><li>Leads Level Platforms strategy for the expansion of partner-focused services
    137. 137. Responsible for technical support, training, professional services, and services programs.
    138. 138. Previous Experience:
    139. 139. Director of Global Support, Corel Corporation (11 years)
    140. 140. Consulting to government and private industry, inRound Innovations </li></li></ul><li>Technical Account Management (TAM)<br /> SUPPORT<br /><ul><li>Maintains a high level of partner satisfaction by providing best possible experience with Managed Workplace</li></ul> ACCOUNTABILITY<br /><ul><li>Serves as partner advocate and drives technical solution adoption </li></ul>RESPONSIBILITY<br /><ul><li>Develops a consistent long term partnership with partners to ensure the successfully realize the full value of their investment in Managed Workplace</li></ul> PROACTIVENESS<br /><ul><li>Expedites service requests while providing expert advice and proactive recommendations </li></ul> SINGLE POINT OF CONTACT<br /><ul><li>Acts as trusted advisor to evaluate and diagnose support problems</li></li></ul><li>MSP Partners / IPED Research Conclusions<br />Survey Conclusions:<br />The Managed Services market is healthy, growing, popular, and profitable<br />Prospects for Managed Services Providers in 2009 appear to be very positive … especially compared to the rest of the IT market … and even more so when compared to the rest of the economy<br />The key technologies for profitability continue to shift and expand … both internally and externally<br />Paul Dippell<br />Service Leadership<br />New End Users Resources<br />MSP Partners provides proven research and education to help solution providers stay ahead of the curve in the rapidly changing market for Managed Services. <br />
    141. 141. MSP Partners / IPED Research Conclusions<br />Introducing<br />Survey Conclusions:<br />The Managed Services market is healthy, growing, popular, and profitable<br />Prospects for Managed Services Providers in 2009 appear to be very positive … especially compared to the rest of the IT market … and even more so when compared to the rest of the economy<br />The key technologies for profitability continue to shift and expand … both internally and externally<br />Ross Norrie<br />“New” VP Product DevelopmentLevel Platforms<br />MSP Partners provides proven research and education to help solution providers stay ahead of the curve in the rapidly changing market for Managed Services. <br />
    142. 142. Who is Ross Norrie:<br />In the Software Development field since 1991<br />Involved in developing new and exciting technologies since 1990s.<br />Significant player in the IT asset management marketplace<br />Co-founded and sits on the board of directors for Radar Interactive <br />Provider of helpdesk analysis software<br />Previous Experience:<br />Co-founded AssetMetrix innovative subscription-based business intelligence for PC assets<br />Provides complete view of assets and the tools to manage them<br />Acquired by Microsoft Corporation in April 2006<br />Director of Technology at both Provance Technologies and Asset Software International (ASI)<br />Designed the first IT asset management application for SMB that didn’t require an SQL-based database<br />IT asset management consultant for clients such as Compaq and Citibank<br />Held many development and management positions with leading companies<br />
    143. 143. MSP Partners / IPED Research Conclusions<br />Survey Conclusions:<br />The Managed Services market is healthy, growing, popular, and profitable<br />Prospects for Managed Services Providers in 2009 appear to be very positive … especially compared to the rest of the IT market … and even more so when compared to the rest of the economy<br />The key technologies for profitability continue to shift and expand … both internally and externally<br />Sean SweeneyDirector Partnership DevelopmentLevel Platforms<br />Managed Workplace2009 <br />MSP Partners provides proven research and education to help solution providers stay ahead of the curve in the rapidly changing market for Managed Services. <br />
    144. 144. Building the future one layer at a time<br />
    145. 145. “To be a leader there are always bumps one must overcome”<br /> Alexander Graham Bell<br />
    146. 146.
    147. 147. Core Enhancements <br />
    148. 148. Offsite Gateway and Assistant<br />Offsite, but not out-of-sight<br />
    149. 149.
    150. 150.
    151. 151.
    152. 152.
    153. 153.
    154. 154. Thank you!<br />Peter Sandiford<br />Founder & CEO<br />Sean Sweeney<br />Director Partnership Development<br />Rob Rae<br />Manager Partner Development<br />Dan Wensley<br />VP Partner Development<br />Urvish Badiani<br />Partner Development Manager<br />Ross Norrie<br />VP Product Development<br />Robert Berndt<br />Executive Dir. Partner Services<br />Barry Hall<br />Partner Development Manager<br />
    155. 155. Thank you!<br />

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