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Za Social: How brands can leverage social apps 27th January 2011
What are Social Apps?
Social Apps ,[object Object]
Unlike online communities, social apps do not have profile or relationships but use existing profiles, relationships and activities from networks like Facebook for generating user dataMovies app on Facebook Movies app by flixter for user reviews on movies | link Super poke Facebook app that allowed  users to ‘poke’ each other by sending gifts / messages | link Farmville Social Game in form of Social app. Game dynamics built around farming with friends | link
How are brands using Social Apps?
Business Objectives of Brand Social Apps ,[object Object]
Generate revenue through FB based commerce
Enable loyalty programs to leverage social connections of customers
Community driven customer support
Service personalization,[object Object]
User Generated Contest App Sony Ericsson | handsets ,[object Object]
Impact: More than 1250 entries in one month
Tool: Contest engine application,[object Object]
Impact: More than 78000 monthly active users
Tool: Ideation engine integrated with Pepsi refresh community,[object Object]
Impact: More than 1.3 million user hours pledged
Tool: Referral engine to drive and measure WOM referrals,[object Object]
FB Commerce App 1-800 flowers ,[object Object]
Tool: FB commerce store for search, selection and transaction w/o leaving Facebook,[object Object]
Tool: User reviews integrated with dell.com website,[object Object]
Customer Reward Program App Starbucks | Coffee retail ,[object Object]
Impact: more than 250,000 monthly active users
Tool: Reward engine to transfer points,[object Object]
Support & Ideation Community App Pampers | diapers ,[object Object]
Tool: Support forum for questions, ideas and kudos,[object Object]

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