Day Two Tweets from KM Australia Conference 2010

#KMAUS10 – Day Two – July 22 2010

KerrieAnne8:07pm via HootSuite
@p0lygl0tt #kmaus10 - we use Confluence for Wikis & for KM collaboration for our key R&D global R&D projects -gr8
review meeting last Monday

KerrieAnne8:05pm via HootSuite
my latest SlideShare upload : #KMAUS10 Day One July 2010 Tweets on Slideshare : http://slidesha.re/cxBzlj - thks
to those tweeting !

miladyred7:39pm via Seesmic Web
Much appreciated RT @lukegrange: @corza to you too for running the great interactive sessions with
@Michellelamb #KMaus10

lukegrange7:22pm via Twitterrific
@corza to you too for running the great interactive sessions with @Michellelamb #KMaus10

gaurisalokhe7:21pm via TweetDeck
So tru RT @lukegrange Trust yr employees w/ Social media. Have a policy 2 guide them but the community wil
inevitably police itself #kmaus10

gaurisalokhe7:20pm via TweetDeck
RT @davidjeade: RT @kdelarue: My new catch-phrase - "Share relentlessly!" This justifies my entire
existence. #kmaus10

BlueDoors7:08pm via TweetDeck
@Stonebridgesys really? Which presentations were good at#kmaus10? Oh and sharepoint is not KM

corza7:07pm via TweetDeck
Congrats to all at #kmaus10. Well done and good luck!

NeridaHart6:39pm via HootSuite
RT @michellelamb: RT @BigDavieB: Numbers do not have meaning w/o stories & anecdotes to go with
them #KMAus10

davidjeade6:02pm via Twitter for iPhone

RT @p0lygl0tt: #kmaus10 connections and people matter more than fiercely maintained content libraries

hwakelam5:58pm via TweetDeck
@Metaphorage ritualised dissent - love it - want to know more!#kmaus10

Stonebridgesys5:56pm via TweetDeck
Congratulations to the lucky winner of an iPod touch from StoneBridge systems at #kmaus10

Stonebridgesys5:55pm via TweetDeck
That's #kmaus10 for another year. Numbers were down but some quality presentations.

davidjeade5:52pm via dabr
RT @kdelarue: My new catch-phrase - "Share relentlessly!" This justifies my entire existence. #kmaus10

davidjeade5:51pm via TweetDeck
RT @lukegrange: Trust your employees with Social media. Have a policy to guide them but the community will

davidjeade5:43pm via web
Well done Shaun! RT @miladyred Great presentation from Shaun Kindleysides, really well done. #kmaus10

roanyong5:39pm via TweetDeck
RT @davidjeade: RT @miladyred: Fail early and fail often as long as there is continuous learning #kmaus10

kdelarue5:35pm via dabr
... And thanks to the Twitter audience for listening, responding and retweeting #kmaus10!

helmitch5:34pm via Mobile Web
Thanks @michellelamb and @corza for getting us thinking and interacting together. #kmaus10

Now wrapping up at #kmaus10. I really think that this was the best kmaus I've been to (and I've been to a few!)
Thanks Ark - fyi @meretajma

awmitchell5:31pm via web
Thanks again to all the tweeps sharing the KM love from#kmaus10. I really appreciate your efforts.

metaphorage5:30pm via Twitter for iPhone
So that's about all folks for #KMaus10 Hope you have enjoyed the many tweets and dialogue as much as we enjoyed
participating.

#KMaus10 winding up with many people still heavy engaged in dialogue, despite being 5.30, compliments to Cory
and Michelle.

Michelle Lamb & Cory Banks #KMaus10 facilitating rich discussion around benefits of "Yes and" over "Yes but"
feedback

davidjeade5:26pm via TweetDeck
RT @miladyred: Fail early and fail often as long as there is continuous learning #kmaus10

melinachan5:17pm via dabr
RT @kdelarue: Participatory culture; fail fast, fail cheap & learn; Development process: People > Objectives >
Strategy > Technology. #kmaus10

DavidGurteen4:58pm via TweetDeck
KM Australia tweets - #kmaus10 http://bit.ly/aE5hlu #KM

roanyong4:54pm via web
I agree with you. @kdelarue, Participatory culture; fail fast, fail cheap & learn. @snowded talk abt this in Singapore
last week.#kmaus10

boffin664:46pm via web
thanks all #kmaus10 for keeping us up to date with what sounded like a fab conference

roanyong4:46pm via dabr
RT @kdelarue: Participatory culture; fail fast, fail cheap & learn; Development process: People > Objectives >
Strategy > Technology. #kmaus10

roanyong4:43pm via HootSuite
RT @michellelamb: RT @BigDavieB: Numbers do not have meaning w/o stories & anecdotes to go with
them #KMAus10

DeltaKnowledge4:25pm via TweetDeck
Gleeson & Mitchell #KMaus10 Never lose sight of your objectives.

meretajma4:24pm via Echofon
Forensic accountants early adopters of communities of interest within CPA-nice analogy of a house for the project by
@helmitch#KMAus10

Mitchell #KMaus10 Once the spaces & ideas were explored, solutions evolved to new forms. This was driven by
shutting down old systems

Now building new integrated social platform on Telligent#kmaus10

michellelamb4:22pm via HootSuite
RT @kdelarue: (55% of CPA Aus members are under 40 years old.) #kmaus10

#kmaus10 #CPA they have allowed evolution to enable the members connecting and collaboration

#kmaus10 #CPA its not about single tools, its about how do you give the community what they need where they are -
its not going 2 happen f2f

Transitioning- what is the best way to inspire real change?#KMAus10

Gleeson & Mitchell #KMaus10 New Taligent solution almost ready which will converge many media tools into a
central site for CPA members.

Gleeson #kmaus10 While the technologies can be cheap, it is people-intensive. 9pm calls, early morning forum
moderation, etc.

RT @BigDavieB: Numbers do not have meaning w/o stories & anecdotes to go with them #KMAus10

p0lygl0tt4:18pm via Twitter for iPhone
#kmaus10 Moving away just from 'pilots' to actually embedding things in corporate culture

Facebook, Twitter, LinkedIn & YouTube main CPA member tools; also using Second Life for
events. #kmaus10 (Contact @helmitch& team for info)

Gleeson & Mitchell #KMaus10 The team is capturing little stories and Vox Pops which help justify the investment.

Gleeson & Mitchell #KMaus10 It is easy to coect numbers but what does it mean? How to interpret the impact is
difficult.

fi_seal4:17pm via Twitter for iPhone
RT @metaphorage: Gleeson & Mitchell #KMaus10 The Good Practice Guide transformed into a wiki to encourage
collaborative development & focus on achievements

DeltaKnowledge4:16pm via Twitterrific
RT @BigDavieB: Listening to members... Listening to customers... Talking to end-users... Crazy stuff going on here
at#KMAus10

Extending reach to where people are (Twitter, facebook) to engage with members and bring them back to
conversations at CPA #KMAus10

CPA started out trying lots of things in yr 1, filtered out what worked over yr 2, then developed a focussed startegy in
yr 3.#kmaus10

Gleeson & Mitchell #KMaus10 After trials, stopped some pilots, started some others based on the value being
delivered/perceived

boffin664:13pm via Twitterrific
at#KMAus10

Gleeson & Mitchell #KMaus10 Turned the wiki off and integrated into new tools (Bravo! Showing it's really about what
works, not the tools)

#kmaus10 #CPA people are time poor, how can we do it differently in and across orgs so that people can connect &
share stuff?

Gleeson & Mitchell #KMaus10 Three platforms for future strategy. Member communities, platform education, Connect
and exchange

BigDavieB4:12pm via Twitterrific

CPA Australia: Social media are about conversations. They are not just more media for broadcasting. Take note
@JuliaGillard#KMAus10

Gleeson & Mitchell #KMaus10 "How do I know thats a real member when online?" CPA Aust

Participatory culture; fail fast, fail cheap & learn; Development process: People > Objectives > Strategy >
Technology. #kmaus10

meretajma4:11pm via Twitterrific
RT @BigDavieB: CPA Congress in virtual environment inspired by gaming. Why isn't this more
commonplace? #KMAus10

Gleeson & Mitchell #KMaus10 Engaging people in a two way conversation generates value.

CPA Congress in virtual environment inspired by gaming. Why isn't this more commonplace? #KMAus10

Gleeson & Mitchell #KMaus10 ROE: Return on Expectation. One size does not fit all - it is about building
relationships with members.

Gleeson & Mitchell #KMaus10 "If you build it they will come" doesn't work. But do it cheap and learn from what works
and what doesn't

#kmaus10 #CPA ROE return on expectations more approapriate measure for this space than ROI

at#KMAus10 << Good one!

Gleeson & Mitchell #KMaus10 Starting Place: ROI is hard to measure, but ROE (Return On Expectation) is easier.

Gleeson & Mitchell #KMaus10 Starting Place: Helen's team had met a need they hadn't even anticipated. People who
could come to CPA Congress

Gleeson & Mitchell #KMaus10 Starting Place: Lots of networking and interaction in the virtual world. Members from
around the world.

Using gaming for learning really exciting for CPA #fb #KMAus10

Gleeson & Mitchell #KMaus10 Blogs worked well, communities were good. Worried about Second Life, but interest
level was there

Gleeson & Mitchell #KMaus10 CPA Conference: Forums & blogs basically failed. But Second Life (a bit of fun) got
100 people signup & 50 came

Second life at CPA- make it fun and interactive #KMAus10

CPA congress has over 10 000 attendees all face to face #wow#KMAus10

Yet another pres demonstrating proven business application of complexity approaches, particularly safe-to-
fail! #kmaus10 FYI @snowded

Gleeson & Mitchell #KMaus10 Starting Place: CPA Congress was face-to-face only >> Extend online to connect the
conference community

Listening to members... Listening to customers... Talking to end-users... Crazy stuff going on here at #KMAus10

Gleeson & Mitchell #KMaus10 The Good Practice Guide transformed into a wiki to encourage collaborative
development & focus on achievements

Gleeson & Mitchell #KMaus10 Starting Place: Special Wiki Space for early adopters and champions (lots of "Yes,
AND" conversations)

miladyred4:01pm via Echofon
RT @meretajma: Failure is good if you do it in a low cost, low risk way #KMAus10

miladyred4:01pm via Twitter for iPhone
RT @metaphorage: Gleeson & Mitchell #KMaus10 It is only as good as the people who use it.

Gleeson & Mitchell #KMaus10 Starting Place: Good Practice Guide turned in to a Wiki

#kmaus10 #CPA transferred member generated content into a wiki environment

Words of CPA members echo those of other orgs in different domains. This is great, relevant & not industry
specific #KMAus10

Gleeson & Mitchell #KMaus10 It is only as good as the people who use it.

@helmitch Listening to members again at #kmaus10 Anyone would think its important!

Gleeson & Mitchell #KMaus10 Connect the people who want to do it with the senior stakeholders who want to
support good things to happen

Failure is good if you do it in a low cost, low risk way #KMAus10

#kmaus10 #CPA fail fast fail cheap and learn, iterative is good - a thread that has been bought up thru the best
presos over the last 2 days

RT @DeltaKnowledge: CPA Aust #kmaus10 Seriously guys, what wouldn't 90% of the people in this room give for a
Proj sponsor like Tony??

Gleeson & Mitchell #KMaus10 Start by understanding the members, then make these happen using iterative thinking
and quick wins

#kmaus10 #CPA it is a good story about connecting with geographically dispersed people

CPA taking an exciting and excited approach to knowledge sharing #KMAus10

#kmaus10 #CPA they began their journey by understanding the needs of the members - what do they want to
connect and share about

Gleeson & Mitchell #KMaus10 Moved from just try stuff to analysing to more structured approach: People, Objectives,
Strategy, Technology

zaana3:56pm via web
if any1's curious to find out a little more of what i do...follow along#kmaus10 my boss @helmitch is currently
presenting our story :)

CPA Aust #kmaus10 POST framework 1) People, 2) Objectives, 3) Strategy & 4) Technology last << Don't get the
order wrong!

#kmaus10 #CPA its not about the technology, using the four step approach called POST to ensure its about the
people first

meretajma3:55pm via TweetDeck
RT @DeltaKnowledge: CPA Aust #kmaus10 Seriously guys, what wouldn't 90% of the people in this room give for a
Proj sponsor like Tony??

Quote from OECD, 2006: ... moving globally from a vertical command & control to a horizontal conection &
collaboration model. #kmaus10

CPA Aust #kmaus10 Focus on a 3yr iterative development to find what works and where the balance and value lies.

CPA Aust #kmaus10 Seriously guys, what wouldn't 90% of the people in this room give for a Proj sponsor like
Tony??

Gleeson & Mitchell #KMaus10 Enabling a knowledge network through connecting people (in novel ways). Starting
with Second Life...

CPA Aust #kmaus10 Focused on innovated exchange of knowledge >> Enabling a Knowledge Network. It's all about
connecting members

RT @DeltaKnowledge: Christine Burton -awesome at #kmaus10love her easy going style as she presents such
powerful programs & results. Bravo.

Tony Gleeson & Helen Mitchell CPA AUS #KMaus10 Connecting people with knowledge. Social media for learning,
communities & collaboration

CPA Australia: if it wasn't face to face, it didn't happen #KMAus10

Christine Burton was awesome at #kmaus10 I love her easy going style as she presents such powerful programs &
results. Bravo.

#kmaus10 Helen Mitchell from CPA Aus another great member of the KMRt in victoria, they are going great stuff
looking forwrd to preso

KMeducation3:40pm via web
Follow KMaustralia day 2 #KMaus10

miladyred3:22pm via TweetDeck
RT @DeltaKnowledge: Christine Burton #kmaus10 Testing is not just about refining the design but getting
stakeholder and mgt buy-in (not 2 mention developers)

boffin663:21pm via TweetDeck
RT @DeltaKnowledge: Christine Burton #kmaus10 Testing is not just about refining the design but getting
stakeholder and mgt buy-in (not 2 mention developers)

miladyred3:10pm via Seesmic for iPhone
#kmaus10 great couple of days, shame I have to dash. See some of you at workshop d tomorrow. Thanks to the
team from ark

Christine Burton #kmaus10 mentioned Gerry McGovern about design priciples and philosophy http://bit.ly/IarxZ

RT @DeltaKnowledge: Christine Burton #kmaus10 recommend again & again & again: Build an interface, put it in a
lab and let people play...

great process RT @miladyred: Amazing collaborative approach which seems to be paying off all over the
place #kmaus10

RT @DeltaKnowledge: RT @miladyred: Fail early and fail often as long as there is continuous learning #kmaus10

Christine Burton #kmaus10 Provide a compelling experience (walk through) on a current topic and your testers will
grow by word-of-mouth.

DeltaKnowledge2:57pm via Seesmic Web
RT @miladyred: Fail early and fail often as long as there is continuous learning #kmaus10

#kmaus10 Christine Burton of NAB now gets emails saying "can I come and have a look at your office wall?"

Christine Burton #kmaus10 "Fail early and fail safe" Man! How much $$$$ in design stuffups has Christine saved!

Fail early and fail often as long as there is continuous learning#kmaus10

Amazing collaborative approach which seems to be paying off all over the place #kmaus10

Christine Burton #kmaus10 sketches up on the wall. People walk through process and feedback is put on stickynotes
next to each screenshot

Christine Burton #kmaus10 Testing is not just about refining the design but getting stakeholder and mgt buy-in (not 2
mention developers)

kdelarue2:54pm via Tweet Reel
RT @lukegrange: @stangarfield at #kmaus10 with his bakers dozen of what you can do right now to improve your
organisation.http://tweetreel.com/?jc7sp

Christine Burton #kmaus10 I read about these processes & use as best I can, but how lovely to be Christine and
doing it properly? Wow.

Christine Burton NAB #KMaus10 Get your helpdesk people involved in the story because they get the feedback from
the customer.

Christine Burton #kmaus10 Can only recommend again & again & again: Build an interface, put it in a lab and let
people play with it!

Couldn't agree more - Help desk or contact centre staff best people to test a client app if you can't ask the
client #kmaus10

Apologies all for the technical difficulties/delays. Hopefully all will be fixed in the break. #KMAus10

Christine Burton NAB #KMaus10 the storyboard provides the sequence of stories and enables visualization and
immersion of customer experience

Am having a moment of complete budget envy #kmaus10

Is a great reminder that engaging with your customer/audience creates a sense of ownership as well as a positive
response#kmaus10

Christine Burton #kmaus10 Using Balsamiq for quick and easy creation of design drafts. Lets you focus on the
processhttp://bit.ly/15ZgO

Christine Burton NAB #KMaus10 Using "Living Lab" to simulate customer experience to analyse design. Use stories
to project expectations.

Christine stunned by the depth of the positive effect generated by the physical space #kmaus10

Christine Burton NAB #KMaus10 Understand how the characters and build their story into a framework to understand
their perspective.

Using physical immersion in a collaborative space as a way of generating ideas and energy #kmaus10

Argh! Comis Sans. I warned @metaphorage he could infect others!! :-) #kmaus10

Christine Burton #kmaus10 Customer Journey Framework scenarios: Need > Learn > Choose > Buy > Setup > Use >
Close

Christine Burton NAB #KMaus10 Know your user - understand and develop personas. Design persona different to
Marketing. Put into narrative.

Christine Burton #kmaus10 Motivations of individuals is FAR more important than demographics when designing
interfaces.

Wondering if yammer type experience related to the fact that this is essentially a service based industry? Hmm food
for thought#kmaus10

Christine Burton #kmaus10 NAB using rapid prototyping model for user(or customer)/centric design.

Christine Burton NAB #KMaus10 now have 2000 active Yamma users, looking to leverage this new behaviour to
bring new ideas

Christine Burton #kmaus10 Wow, 2,000+ users on Yammer with no encouragement.


Christine Burton #kmaus10 Brings a different view seeing Christine's focus on people. Wonder where the service
disconnect is??

Christine Burton #KMaus10 Key innovation program on acceleration of efficiency and quality

Like the focus on people, culture and reputation, am interested to see the practical outputs from the
philosophy #kmaus10

Christine Burton #kmaus10 So many brands under NAB. Ref to Barbra the Banker and the low opinion Aussies have
of bank service in general atm

Christine Burton NAB #KMaus10 Embracing customer knowledge in the design process.

@gthere Didn't get the detail on that. A range of cameras, and interactive whiteboards, mostly. #kmaus10

Christine Burton from Nab on embracing Customer Knowledge#kmaus10 (In a different role now)

gthere2:26pm via Seesmic Web
RT @miladyred: Such an important part about recognising contribution - people can become dispirited very quickly
shouting into a void #kmaus10

Renault's "EuroMed Jam" - a great example of getting staff directly engaged in innovation, problem-solving and
change! #kmaus10

markjburnard2:22pm via TweetDeck
Online brainstorming - participants must be directed to comment on other ideas, not just post their own. #kmaus10

Top 5
Tweeters #kmaus10 @DeltaKnowledge @miladyred@meretajma @helmitch @michellelambhttp://www.beintheroom.
com/kmaus10/

lukegrange2:20pm via TweetDeck
RT @DeltaKnowledge: Jean-Marc David #KMaus10Public/transparent tracking of ideas through to final innovation to
encourage through kudos. 50M Euros saved!!!

@BigDavieB Look up "Cynefin" on Wikipedia, and see Dave Snowden's work at http://cognitive-edge.com/ #kmaus10

Caucescau dictatorship - an ad that would have been a disaster in Romania was pulled. #kmaus10

Jean-Marc David #KMaus10 Now looking at having Jams with 3rd party suppliers and partners.

corza2:18pm via TweetDeck
@michellelamb What on earth was that? I'm surprised your head didn't explode! #kmaus10

Jean-Marc David #KMaus10 Good lessons learnt from Euromed Jam (brainstorming & Innovation event). Accept
Criticisms during the event.

There are people who like them without being patriotic? RT @jessicacarlin French cars... My husband would be
jealous ;-D#kmaus10

Such an important part about recognising contribution - people can become dispirited very quickly shouting into a
void #kmaus10

RT @slmader: Live a Life Worth Copying http://bit.ly/cKQEc4(echoing @stangarfields comments at #kmaus10)

Jean-Marc David #KMaus10 Focus on Participative Innovation. Emoyee ideas online. Visualizing status of idea and
where in the process

#kmaus10 Thinks Renault's Employee Ideas Online is a fantastic idea which very much resonates with Continuous
Improvement and ISO!

Jean-Marc David #KMaus10 Public/transparent tracking of ideas through to final innovation to encourage through
kudos. 50M Euros saved!!!


#kmaus10 employees ideas on line - making employees ideas transparent where they are at in the process

gthere2:08pm via TweetDeck
RT @DeltaKnowledge: @p0lygl0tt We did #kmaus10

RT @miladyred @BigDavieB could be paraphrased "don't care about the tool if it meets my purpose" #kmaus10

SAF_SUTTON2:08pm via twitterfeed
WITH RT @DeltaKnowledge2010Jean-Marc David #KMaus1090% have shown value fro musing video, including
flexible cameras to show car part...

Finding out what works in personal use of social networks and applying those benefits in a business
context #kmaus10

#kmaus10 participative innovation, some interesting ideas tried about employee ideas but low reuse of ideas

@p0lygl0tt We did #kmaus10

Jean-Marc David #KMaus10 Reault know people are using Facebook, etc to social n/w so they are looking to bring it
inside the firewall

#kmaus10 Who ended up choosing Confluence over, let's say, SharePoint?

Video conferencing facilitates collaboration by allowing drawings & visual aids to overcome language
barriers #KMAus10

Jean-Marc David #KMaus10 Experiments with team spaces& eRoom. Was adopted faster than experimented-
proliferation becoming an issue

True RT @kdelarue: This session is a good reminder that comms tools (vid conf) are also K sharing/collaborative
tools, not just IT. #kmaus10

meretajma2:02pm via web
@DeltaKnowledge a musing video could be a useful tool too- lets you know what people are thinking :P #KMAus10

This session is a good reminder that comms tools (vid conf) are also K sharing/collaborative tools, not just
IT. #kmaus10

Jean-Marc David #KMaus10 Video is critical for understanding if the person understood me or not - especially in
different languages

Any speakers that haven't had their twitter handles referenced in#KMAus10 stream let me know- people want to
praise you!!

Jean-Marc David #KMaus10 90% have shown value fro musing video, including flexible cameras to show car parts,
details being discussed, etc.

jessicacarlin2:00pm via Mobile Web
Chat is good full stop #kmaus10

Jean-Marc David #KMaus10 Experimenting with variour video tos as an alternative to face to face meetings. For 90%
of users adds value.

#kmaus10 using video for team meetings. Internationally-based. Useful for showing how technical things work.

Renault: courses on working with other nationalities in countries where they have offices- e.g of breaking down
cultural barriers#KMAus10

p0lygl0tt1:59pm via Seesmic Web
RT @miladyred: @BigDavieB could be paraphrased "don't care about the tool if it meets my purpose" #kmaus10

@DeltaKnowledge ... wouldn't want to be framed, either... :-)#kmaus10


#kmaus10 Renault measure the participation ratio of those people who they want to use the tools for collaboration.

@BigDavieB could be paraphrased "don't care about the tool if it meets my purpose" #kmaus10

Jean-Marc David #KMaus10 Chat can be an effective professional tool. Brings reactivity and awareness.

Jean-Marc David from Renault: "I don't care about Microsoft; I care about the integration". #KMAus10

Jean-Marc David #KMaus10 Unified Comms is key to allowing people to move from one Media to another.
Communicate for best effect. #MS

explodedlibrary1:56pm via Twitter for iPhone
RT @metaphorage: Jean-Marc David #KMaus10 justified systems based on reduced travel costs, but ultimately did
not. But when reduced travel costs, tool use up

RT @DeltaKnowledge: Jean-Marc David #KMaus10 Timing so important. Proj Value = drop in travel costs. Same
time Renault moved to international teams. DOH!

corza1:55pm via Mobile Web
RT @helmitch: #kmaus10 "you cannot deliver a quality outcome if you don't know what you're aiming for" simple,
obvious and true.

Econf - recognised value but slow adoption, create a driver to encourage adoption #kmaus10

meretajma1:53pm via Twitterrific
RT @BigDavieB: Renault best practice for collaborative engineering: build a network around "geeks" (AKA Window
Persons or ambassadors) #KMAus10

Didn't realise how big Renault actually is. 4th largest car manufacturer globally, major partner in Nissan
relationship.#kmaus10

meretajma1:53pm via Seesmic Web
RT @miladyred: Indeed RT @helmitch: #kmaus10 I'm loving the international flavour and experience of the various
speakers. Similar themes, diverse cultures.

Jean-Marc David #KMaus10 44,000 users (c2009), but adoption slower than expected.

Jean-Marc David #KMaus10 important to understand the details of who and how the systems are being used.

#kmaus10 I'm loving the international flavour and experience of the various speakers. Similar themes, diverse
cultures.

@helmitch Window Person? I wouldn't want to be a pane :-)#kmaus10

ConfluenceGuru1:49pm via Tweetie for Mac
RT @p0lygl0tt: #kmaus10 wonders who else is using Confluence for wikis and KM in general

Jean-Marc David #KMaus10 Find a "Window" Person to be ambassador for each project then surround with a
network of Geeks > Ease Change Mgt.

RT @miladyred: Love "window persons", really good descriptor of someone who lets light shine into a project &
protects frm elements #kmaus10

corza1:48pm via foursquare
Back to #kmaus10 after some lunch time sense making (@ Crystal Palace Ball Room) http://4sq.com/chL14t

Jean-Marc David #KMaus10 Training programs for people collaborating across national boundaries/cultural
boundaries << Wise

lol i am sure we would not have trouble finding a new home for him RT @awmitchell: @michellelamb That is not my
dog.#kmaus10

Love the phrase "window persons", really good descriptor of someone who lets light shine into a project but protects
from elements #kmaus10


Jean-Marc David #KMaus10 Very strong focus on using new IT tools to directly impact the effectiveness of the
engineering division

Jean-Marc David #KMaus10 Focus areas: virtual teams, knowledge sharing, decision making & decision deployment.

Jean-Marc David #KMaus10 "improve responsiveness and efficiency of global engineering teams by taking
advantage of new IS-IT collab tools

Perfect choice for the post lunch speaker, Jean-Marc David from Renault engendering much concentration from the
audience#kmaus10

Seems the ladies here are having trouble concentrating on the content :-
) #kmaus10 #TallHandsomeFrenchGuyInTheRoom

J'aime déjà la presentation de Jean-Marc David. His classic French accent & expressions make me
nostalgic #KMAus10

Jean-Marc David #KMaus10 very international due to mergers & acquisitions. Lots of international collaboration
changing how work together

#kmaus10 Ah ! Ça fait du bien d'entendre l'accent français !

Ahhh, a talk about Collaboration in action! Jean-Marc David, Renault (Why dont we hear more French accents in
Australia?)#kmaus10

Jean-Marc David ((Renault) #KMaus10 Coaborative Engineering projects

jessicacarlin1:33pm via Mobile Web
French cars... My husband would be jealous ;-D #kmaus10

On that note, if any of you Gov 2.0 folk want a challenge - try le gouvernement français :P #KMAus10

Looking forward to Renault presentation. Hope it's the antithesis of my experiences of French collaboration if u can
call it that:P#KMAus10

boffin6612:49pm via TweetDeck
RT @DeltaKnowledge: Shar Reilly Sustainabity Victoria#KMaus10 People can be overly humble about rating their
own skills. Use 360deg to find real K leaders

jograntnz12:38pm via web
Get your big mouth on board, they can be your greatest advocate (and if not, your worst enemy) Shaun
Kindleysides #kmaus10

Excellent presentation from Shaun Kindleysides, Newcastle Prts. Wish I had a physique like that! :-) #kmaus10

lukegrange12:28pm via Mobile Web
RT @helmitch: #kmaus10 "you cannot deliver a quality outcome if you don't know what you're aiming for" simple,
obvious and true.

lukegrange12:28pm via Seesmic Web
RT @miladyred: Fascinating insight into maritime rebranding practices - all vessels that have a major incident are
renamed#kmaus10. Not just a paint job!

IvetteMeans12:27pm via TweetDeck
RT @DeltaKnowledge: RT @lukegrange: Trust your employees with Social media. Have a policy to guide them but
the community will inevitably police itself #kmaus10

developing a "change acceptance culture". How? Very slowly. Baby steps. #kmaus10

RT @markjburnard: Story + image + data = impact #kmaus10

RT @markjburnard: Story + image + data = impact #kmaus10

Pasha Bulker became The Drake. It is industry standard to change ship names after something goes
wrong! #KMAus10

Story + image + data = impact #kmaus10

Great presentation from Shaun Kindleysides, really well done.#kmaus10

Pasha Bulker wasnt pulled out by other boats. They used sea anchors way out to sea and the ship winched itself off
the sand.#kmaus10

About 200 people collaborated on resolving the incident without the ship breaking up. They did a really, really good
job. #kmaus10

#kmaus10 "you cannot deliver a quality outcome if you don't know what you're aiming for" simple, obvious and true.

LexBartlett12:21pm via UberTwitter
RT @kdelarue: #kmaus10 Important point - the validation stage adds a level of peer assessment to the self-
assessment.

LexBartlett12:20pm via UberTwitter
RT @meretajma: Note to all- be nice to IT, lest you end up with a pic of Tony Abbott in budgie smugglers as a
desktop #KMAus10

miladyred12:20pm via Twitter for iPhone
RT @metaphorage: Shaun Kindleysides #KMaus10 you cannot deliver a quality outcome without understanding the
problem.

Getting a run down of the Pasha Bulker ship grounding emergency at #kmaus10

Shaun Kindleysides #KMaus10 you cannot deliver a quality outcome without understanding the problem.

Shaun Kindleysides #KMaus10 Buried Treasures, be aware of them and the risks they hold. What happens if lost?

Shaun Kindleysides #kmaus10 #1 problem: Uncertainty if ALL information is available.

#kmaus10 Discovering and rediscovering corporate knowledge is akin to unearthing buried treasures

Top issue in survey re information problems really highlights how important trust is in managing information, all about
people#kmaus10

U can't improve what u can't measure, says Shaun. I learned in uni physics if u can't measure it, u r talking
bullshit #KMAus10

Shaun Kindleysides #KMaus10 "Survey says" reverse importance: lost info, too many places, not latest version,
delays, all info available?

meretajma12:14pm via Seesmic Web
RT @miladyred: Love the mental image of a "rogue records system" #kmaus10 Hanging around street corners, eyes
moving shiftily, waiting for a random file

It may be seen as 'old hat', but presentations today are showing how valuable surveys can be in identifying
issues #KMAus10

DeltaKnowledge12:13pm via Seesmic Web
RT @miladyred: Love the mental image of a "rogue records system" #kmaus10 Hanging around street corners, eyes
moving shiftily, waiting for a random file

Love the mental image of a "rogue records system" #kmaus10Hanging around street corners, eyes moving shiftily,
waiting for a random file

Shaun Kindleysides #KMaus10 clear and simple goals makes everyone job easier. Simplify the complex to reap
benefits.

Questioners can't pick up on subtle messages that leas to hidden gems. #kmaus10 << create ambient awareness
through listening posts.

@DeltaKnowledge nice shouting there ;) #KMAus10

explodedlibraryLocale 12:09pm via Twitter for iPhone
Good point about questionnaires only being a supplement to face to face feedback #kmaus10

Discussion about survey tools really ties back into - what is your purpose? Use the tool set that is fit for purpose and
supplement#kmaus10

#kmaus10 You can't improve what you can't measure

Shaun Kindleysides - Newcastle Ports #kmaus10 THERE IS NO SUBSTITUTE FOR TALKING TO PEOPLE!!

meretajma12:08pm via Tweet Reel

Shaun Kindleysides #KMaus10 How do we collect the answers? Understand the needs and interact. Complement
surveys with Face to Face.

#kmaus10 Survey tools need to be a supplement only to face-to-face interviews for information gathering.

Shaun Kindleysides #KMaus10 the WIIFM factor requires you to understand needs and interact with them. Know
your environment & capabilities

When gathering requirements, talk to people from all origins of merged companies, says Shaun Kindleysides
at #KMAus10

RT @lukegrange: Get involvement from individuals who have influence beyond their authority #kmaus10

Shaun Kindleysides #KMaus10 What do we have to ask these people? What impact does it have on current and
future projects?

meretajma12:03pm via HootSuite

RT @michellelamb: #kmaus10 use bob the bigmouth from level 3 to help you and spread the love vs them
undermining you later

#kmaus10 good points here about the power of influencers. Get them onside early, they'll help your message later.

Get involvement from individuals who have influence beyond their authority #kmaus10

The self promoter may have hidden benefits - if you never talk to them, how do you know? #kmaus10 Personal bias
prevents us connecting

#kmaus10 use bob the bigmouth from level 3 to help you and spread the love vs them undermining you later

Shaun Kindleysides #KMaus10 know who to ask, eg historical & heritage information. Look for "Bob the big mouth"
and engage them!

Shaun Kindleysides - Newcastle Ports #kmaus10 Get out & talk 2 people. Listen 2 stories. You will find hidden gems
when you cover the bases

@michellelamb I'll pass on the request for next year :P #KMAus10

#kmaus10 was that under ports or underpants?

Oh hell yeah! RT @michellelamb: #kmaus10 how many here recon they should have a massage chair, my neck and
shoulders are very stiff :s

Shaun Kindleysides (Newcastle Port Corporation) #KMaus10Understand the problem you are trying to resolve before
you attempt to answer it.

#kmaus10 how many here recon they should have a massage chair, my neck and shoulders are very stiff :s

DeltaKnowledge11:58am via TweetDeck
IT KMrs feeling the love here at #kmaus10 - remember they support you... and can change your password
unexpectedly (via @miladyred)

helmitch11:58am via Mobile Web
#kmaus10 reinforcing the need for clear, simple, communicable goals. A theme here from Stan's talk earlier.

michellelamb11:58am via HootSuite
#kmaus10 our speaker Shaun is warming up now, humour and candid points about IT he can, he is :)

RT @meretajma: Note to all- be nice to IT, lest you end up with a pic of Tony Abbott in budgie smugglers as a
desktop #KMAus10

p0lygl0tt11:57am via Twitter for iPhone
#kmaus10 Shaun K - IT people are people too (only just) :-p

miladyred11:57am via Seesmic Web
IT KMrs feeling the love here at #kmaus10 - remember they support you... and can change your password
unexpectedly

meretajma11:57am via web
Note to all- be nice to IT, lest you end up with a pic of Tony Abbott in budgie smugglers as a desktop #KMAus10

gr& re Stan point iterations #kmaus10 love Cult of Donehttp://bit.ly/13OE1w via @hwakelam

gmountain11:56am via TweetDeck
#kmaus10 IT people have feeling to.

Shaun Kindleysides - Newcastle Ports #kmaus10 How do you determine success of a KM project. It's not you, it's the
customers!

Shaun Kindleysides - Newcastle Ports #kmaus10 The problem with good Records Mgt is the rest of the staff don't
see it as part of their role

meretajma11:54am via Seesmic Web

RT @miladyred: Your worth is far more evident to others than yourself in our culture of self deprecation. 360deg
feedback creates clear pictures #kmaus10

Always great to see a sponsor put forward a real case study presentation- a great story gets better response than
product plug#KMAus10

#kmaus10 Naval Pilots are a great metaphor for using external deep knowledge experts to guide projects through
choppy waters.

Shaun Kindleysides - Newcastle Ports #kmaus10 Pic showing a Pilot being dropped on a ship to steer it in to port.

johnw3lls11:51am via Seesmic Web
RT @miladyred: Your worth is far more evident to others than yourself in our culture of self deprecation. 360deg
feedback creates clear pictures #kmaus10

BigDavieB11:51am via Twitterrific
It is great that each of the speakers seems to build on the concepts delivered by previous speakers #KMAus10

#kmaus10 Really enjoyed Shar Reilly , Sustainability Victoria's presentation on expert location. Great conversation in
the room.

Shar Reilly Sustainabity Victoria #KMaus10 Good answer to methodology questions. Nice to see form of peer review
involved.

@lukegrange #kmaus10 University IBL programs should teach the host companies how to do this. Greater chance of
permanent pos for students

kdelarue11:41am via dabr
#kmaus10 Important point - the validation stage adds a level of peer assessment to the self-assessment.

Survey staff during probation. Find out what they know or don't know. Then tap into that knowledge & help fill any
gaps#KMAus10

#kmaus10 thought-provoking talk by Sha - different angle on 'who do you ask' and uncovering expertise

DeltaKnowledge11:40am via Seesmic Web
RT @miladyred: Love hearing how Sustainability Victoria is sharing knowledge with and from their stakeholders
externally as well as internally #kmaus10

DeltaKnowledge11:39am via Tweet Reel

lukegrange11:39am via TweetDeck
Survey staff on extended competency during their probation period in the company. Could be invaluable early on in
their employment #kmaus10

roanyong11:39am via web
I wish I were in #kmaus10. If you are going to KM Singapore 10, I'd love to exchange ideas with you in Singapore. Do
contact me. Thanks.

.. and Tribalytic is a wild-card in this deck, with a lot to offer (fyi @TimBull) #kmaus10

#kmaus10 building lessons learned and sharing of these into the way they work. Encourage knowledge sharing for
the better of all.

DeltaKnowledgeLocale 11:36am via TweetDeck
Shar Reilly Sustainabity Victoria #KMaus10 Nice to see them looking to make this a live system. Maint Profiles key to
users trusting system

#kmaus10 Sha Reilly - Building live expert mapping in as an integral part of project management life cycle

@meretajma filter out those that don't meet this shared vision = kicking out deviants -> may lead to group
think. #kmaus10

Sust Vic- looking to promote experts as Practice leaders & introducing masterclass on renewable topics to transfer
the knowledge #KMAus10

#kmaus10 nominate practice leaders in their knowledge domains to focus on sharing the knowledge + development
of team

#kmaus10 To me, the knowledge-based approach to K audit needs to be supported by the question-based approach,
eg Lend-Lease's ikonnect...

I shared ur view. That's why we need dialogue @kdelarueKnowledge mapping - Good results, but subject to self-
assessment errors. #kmaus10

DeltaKnowledge11:33am via dabr
RT @kdelarue: #kmaus10 Knowledge mapping - graphic representation of results of a knowledge audit. Good
results, but subject to self-assessment errors.

@roanyong good point. Sha just mentioned that the groups will soon filter out those that don't meet this shared
vision #KMAus10

#kmaus10 Knowledge mapping - graphic representation of results of a knowledge audit. Good results, but subject to
self-assessment errors.

metaphorage11:30am via Twitter for iPhone
Sha Reilly #KMaus10 survey data is not an exact science, data inconsistencies will become apparent over time
(under & overstated expertise)

oscartr11:30am via TweetDeck
RT @renailemay: APRA dumps ColdFusion for Sharepoint 2010:http://bit.ly/bVFlDt ARPA Australian Prudential
Regulatory Authority #kmaus10

I agree, as long as these experts have shared understanding. @meretajma: Identifying key knowledge experts helps
with risk.#kmaus10

Sha Reilly #KMaus10 some lessons: sensitivity to expert tag, clarity of scoping, constructing/communicating the
outcomes & validating data

Your worth is far more evident to others than yourself in our culture of self deprecation. 360deg feedback creates
clear pictures #kmaus10


Sha Reilly #KMaus10 range of benefits and lessons from the pilot input to redesign for next phase, eg, people's self
grading of expertise

Shar Reilly Sustainabity Victoria #KMaus10 People can be overly humble about rating their own skills. Use 360deg to
find real K leaders

Knowledge mapping would be excellent for identifying where ASH's ROCK technique could be needed #KMAus10

explodedlibraryLocale 11:27am via Twitter for iPhone
People are uneasy to put themselves forward as experts in a given field #kmaus10

Love hearing how Sustainability Victoria is sharing knowledge with and from their stakeholders externally as well as
internally#kmaus10

Shar Reilly Sustainabity Victoria #KMaus10 People didn't like the tag "Expert"

@paulculmsee dialogue mapping is good. So are rich picture and net map. But getting people to engage in dialogue
is not easy. #km | #kmaus10

Identifying key knowledge experts helps with risk and stakeholder management #KMAus10

#kmaus10 mature in their thinking and doing some great work, collab btwn KM and HR is great expands the value
proposition good story Sha

explodedlibrary11:26am via TweetDeck
RT @DeltaKnowledge: Shar Reilly Sustainabity Victoria#KMaus10 Study also showed who were the single people
with deep expertise. They leave = big trouble!

Stonebridgesys11:25am via TweetDeck
Hint for those at #kmaus10. Sbsys has offices in Melbourne and Sydney.

Shar Reilly Sustainabity Victoria #KMaus10 Benefits: Not only workforce planning, but also Risk Mgt & Stakeholder
engagement.

Sha Reilly #KMaus10 beware the "single supplier vulnerability" - heavy reliance on one expert for advice- identify &
build succession plan

Mapping exercise identified knowledge gaps within Sustainability Vic- can now work on plugging these #KMAus10

#kmaus10 identify knowledge risk when there is only 1 person in org with deep knowledge in a critical area

Great way of identifying who are critical people, who does the org need to encourage to share their
knowledge #kmaus10 minimise risk

Shar Reilly Sustainabity Victoria #KMaus10 Study also showed who were the single people with deep expertise. They
leave = big trouble!

meretajma11:23am via TweetDeck
RT @DeltaKnowledge: Shar Reilly Sustainabity Victoria#KMaus10 Mapping has led to research into a whole new
field using existing staff << nice.

Shar Reilly Sustainabity Victoria #KMaus10 Mapping has led to research into a whole new field using existing staff <<
nice.

#kmaus10 this feeds into succession planning, professional development, recruiting project teams, etc

miladyred11:21am via web
RT @roanyong: To know our experts, give them a complex problem to solve. RT @Metaphorage How do you know
who your experts are? #kmaus10

Shar Reilly Sustainabity Victoria #KMaus10 It also allows gaps to show: Who needs to be trained/duplicated? Who is
not connected well?

To know our experts, give them a complex problem to solve. RT @Metaphorage How do you know who your experts
are?#kmaus10

great watercooler moment identifying deep knowledge within an organisation by Sha Reilly at #KMAus10

#kmaus10 And through this mapping, can see where the knowledge gaps are. Important stuff.

Shar Reilly Sustainabity Victoria #KMaus10 It shows where to go for help to conquer new opportunities

Strategic knowledge mapping, based on survey, results in visual form, which which was effective for showing
strengths and weakness #kmaus10

Shar Reilly Sustainabity Victoria #KMaus10 Nice simple survey >> network map of expertise in the organisation.
Great knowledge @ cheap price

#kmaus10 expertise/knowledge mapping at Sustainability Vic - understand where the deep knowledge is collectively

Sha Reilly #KMaus10 pilot study on renewable energy, initial network analysis of respondants showed who were
experts on what topic.

#kmaus10 Second mention of SurveyMonkey thus far

DeltaKnowledge11:18am via dabr
RT @kdelarue: Eg, if somebody is *really* going to leak company info, it will be by email or on paper, *not* on the
company blog!#kmaus10

Shar Reilly Sustainabity Victoria #KMaus10 Can we really leave knowledge transfer opportunities to chance meetings
in our organisation?

#kmaus10 they did a pilot with Roberto Evangalisto from 3 M

Sha Reilly Sustainabity Victoria #KMaus10 looking for inputs to research for a knowledge paper in HBR

LexBartlett11:15am via UberTwitter
RT @metaphorage: Shar Reilly Sustainabity Victoria #KMaus10How do you know who your experts are? Why us this
important?

Shar Reilly Sustainabity Victoria #KMaus10 How do you know who your experts are? Why us this important?

#kmaus10 Sha Reilly from Sus Vic a great #KMRt member in Victoria

RT @kdelarue: Some themes emerging - do it now, give people what they want now, simplify, just use the tools you
need.#kmaus10

RT @meretajma: smaller teams, spend time doing, not meeting and be flexible and concise in comms #KMAus10

#kmaus10 the importance of serendipitous conversations - this is a theme this morning.

RT @meretajma: Robust KM more important than ever in heavily regulated industries #KMAus10

RT @helmitch: #kmaus10 beware of too many meetings - what are the deliverables, value and outcomes?

failology11:10am via API
RT @LexBartlett RT @helmitch: #kmaus10 try things out, if it doesn't wk 4 you, U know! & try something else. <-
Where's the <3?

ALIANational11:10am via TweetDeck
Conference following this week #ALIAAccess #ALIAioc #KMAus10#mlib11 #ifla2010

RT @helmitch: #kmaus10 try things out, if it doesn't work for you, you know! And try something else.

RT @DeltaKnowledge: Stan Garfield #kmaus10 When dealing with online infractions, keep trust & respect at the
forefront when managing issue

RT @jograntnz: Stan Garfield, "Pay It Forward", share it and it will come back #kmaus10

RT @jograntnz: re social media, let go of control and the fear and trust people! #kmaus10

FergusHogarth11:06am via web
lovin this free wi fi at KM Aust, great session from Stan Garfield too #kmaus10

Really enjoying #kmaus10 most of the presentations have been great and only a couple of filler sessions -the
opposite from some conferences

@stangarfield recommends book: Authentic Leadership#kmaus10

lukegrange10:52am via Tweet Reel
@stangarfield at #kmaus10 with his bakers dozen of what you can do right now to improve your

jograntnz10:40am via web
Enjoying the challenges Arthur Shelley is laying down, meet new people, network, what am I going to
change? #kmaus10

re social media, let go of control and the fear and trust people!#kmaus10

hkotadia10:37am via TweetDeck
RT @DeltaKnowledge: Hi @KeAnne #KM Try following #kmaus10today for some fantastic KM notes from KM
Australia conference.

Stan Garfield, "Pay It Forward", share it and it will come back#kmaus10

#kmaus10 if you are a team of one with KM find others in the org who are interested and join external comms and
buidl from there

Hi @KeAnne #KM Try following #kmaus10 today for some fantastic KM notes from KM Australia conference.

#kmaus10 Delloite using a tool used brainstorm for ideas, his take on this is how do you then take the good ones and
do something with them!

#kmaus10 you can survey what is the most important info we need in the org to establish what we need to collect vs
the squirrel approach

explodedlibrary10:28am via dabr
RT @kdelarue: Tool for all meeting rooms: "taxi-meter" showing combined salaries per second of the people in the
room. Cf value of meeting. #kmaus10

Stan Garfield #kmaus10 When dealing with online infractions, keep trust & respect at the forefront when managing
issue

Tool for all meeting rooms: "taxi-meter" showing combined salaries per second of the people in the room. Cf value of
meeting. #kmaus10

Stan Garfield #kmaus10 Stan is so humble for a guy who has such a depth of knowledge in this field.

#kmaus10 try things out, if it doesn't work for you, you know! And try something else.


meretajma10:25am via Twitter for iPhone
RT @metaphorage: Stan Garfield #KMaus10 list of 13 things you can do right now (don't you wish you were here
now).

Stan Garfield #kmaus10 Send people a note to say you used their content. It will encourage them to contribute more.
<< Great idea!

meretajma10:23am via LinkedIn
having a blast at #KMAus10. Getting great insights on KM and collaboration and identifying def synergies between
both my worlds atm.

Stan Garfield #kmaus10 Check out KMers.org for tracking online conversations of the group.

llocklee10:23am via Twitter for iPhone
#kmaus10 meet less but deliver more? sound a great challenge....Stan Garfield

Stan Garfield #KMaus10 list of 13 things you can do right now (don't you wish you were here now).

Great list of practical things you can try right now from Stan Garfield. Looking forward to putting some of those into
action#kmaus10

#kmaus10 What are you going to do this week, apart from meetings? Meetings are NOT a productive deliverable!
Let's see a beancounter!

#kmaus10 beware of too many meetings - what are the deliverables, value and outcomes?

Stan Garfield #kmaus10 Tools like Wiki allow us to spend more time doing and less time in meetings updating each
other!!


#kmaus10 great insights from @stangarfield - his experience in KM and communities resonates!


smaller teams, spend time doing, not meeting and be flexible and concise in comms #KMAus10

"Just say yes". "Don't argue". Advice for KM leaders... And parents...? Or children...? #KMAus10

#kmaus10 meet less deliver more, y meet to update when you could do it more effectively on a blog!!

#kmaus10 Meet less; deliver more (Seth Godin: "Tribes")

miladyred10:20am via HootSuite
RT @michellelamb: #kmaus10 just say yes, be responsive ask what they want, dont argue but deliver quickly even if
they ask the wrong thing can create good...

#kmaus10 the people who complain the loudest will also applaud loudest when you get it right for them in a positive
way

Some themes emerging - do it now, give people what they want now, simplify, just use the tools you need. #kmaus10

corza10:20am via HootSuite
RT @michellelamb: #KMaus10 hey cool, Stan included the Knowledge Bucket on his
slide http://knowledgebucket.wik.is/

Stan Garfield #kmaus10 Nice idea how Stan has good books on each preso slide. Happy to see I have many of them.

@stangarfield developed simple guide to KM to address user questions at HP #KMAus10

#kmaus10 just say yes, be responsive ask what they want, dont argue but deliver quickly even if they ask the wrong
thing can create good...

How can I help you to do what you want rather than saying no all the time #kmaus10


Stan Garfield #KMaus10 Just say yes, be responsive. Ask members what they want, don't argue, deliver quickly.
"how can I help you achieve"

Deliver users what they want- just say yes!! #KMAus10

Stan Garfield #kmaus10 With an emergent tech landscape if a user picks a bad tool it will die anyway. Giving to them
communicates value

Eg, if somebody is *really* going to leak company info, it will be by email or on paper, *not* on the company
blog! #kmaus10

don't stress so much about control. Users generally police forums and address if things start to get out of
hand #KMAus10

Trust your employees with Social media. Have a policy to guide them but the community will inevitably police
itself #kmaus10

Stan Garfield #KMaus10 we need to help our legal and risk people that the benefits outweigh the risks, also risks
often overstated

#KMaus10 hey cool, Stan included the Knowledge Bucket on his slide http://knowledgebucket.wik.is/

Loving the examples of how communities self manage, don't over monitor #kmaus10

#kmaus10 Just say yes; be responsive (Chris Collison: "Learning to Fly")

Stan Garfield #kmaus10 Often allowing the network to police itself is sufficient. Just keep monitoring and
encouraging, coaxing.

If I'm going to leak company secrets I'm not going to do it on the company blog or discussion board. Lol #kmaus10

#kmaus10 the visibility in an online community means that people are accountable; self-policing.

People fear risk of openness - this is actually irrational, thus effectively a phobia. #kmaus10 Response - has this ever
happened? Really?

#KMaus10 let go of control, encourage and monitor, set guidelines communicate encourage, its about nurturing

Stan Garfield #kmaus10 IT is worried about people doing stupid things online. Why is online special? Ppl with be
stupid with/without tech

#kmaus10 let go of control: encourage + monitor. Go beyond the fear - nothing terrible will happen!

Stan Garfield #KMaus10 let go of control, encourage and monitor. So much more is achievable through "gardening" -
caring for the space

#kmaus10 A lot of organisations' fear of social media is unfounded and very few, if any, can show how "social media
destroyed their orgs"!

#kmaus10 Let go of control; encourage and monitor (Clay Shirky: "Here Comes Everybody")

#KMaus10 i can answer your Q but if you ask the community you will probably get better answers nurture the garden
to a point where it grows

My new catch-phrase - "Share relentlessly!" This justifies my entire existence. #kmaus10

kdelarue RT @ kdelarue to a German speaker, the hashtag#kmaus10 may look like we are talking about mice>>v.
collaborative mice!


#kmaus10 make sure u network. Pay it forward. Help people to share, plant seeds. It will eventually gain momentum.

Stan Garfield #KMaus10 network, pay it forward. Meet in person as much as possible, share relentlessy & ask others
to reciprocate

Q to #KMAus10 attendees: do you campaign for colleagues in other domains to get similar learning opps to what
we're getting here?

DeltaKnowledgeLocale 10:11am via TweetDeck
Stan Garfield #kmaus10 Meet in person whenever possible. Great virtual communities leverage off these Face-to-
face meetings

#kmaus10 Network; pay it forward (Hubert Saint-Onge: "Leveraging Communities of Practice for Strategic
Advantage")

@kdelarue brilliant....made my day #kmaus10 lol.#miceintheknow

Search: by not asking right q's it can take two weeks to find people instead of two seconds...#KMAus10

#kmaus10 ask and answer questions in a community. Stimulate the discussion. Often people find it hard to ask
widely.

#KMaus10 work out how to bring the conversations on line so everyone gets the benefit and expands the network
and trust across org

explodedlibrary10:08am via Twitterrific
RT @BigDavieB: When you encounter "No Shadow-IT" policy, try using prototypes to accelerate the process & gain
support#KMAus10 @StanGarfield

How open do you dare make your community network? Imagine how much benefit you may get from people you
have never even heard about? #kmaus10

#KMaus10 prime the pump and ask the answer questions - create an environment where if anyone posts Q there will
be an answer

miladyred10:08am via TweetDeck
RT @DeltaKnowledge: Stan Garfield #kmaus10 Set the tone for the community. Make it as wide open as possible.
Easy to break in to smaller chapters later

explodedlibrary10:07am via HootSuite
RT @michellelamb: #KMaus10 Include openly and span boundaries, inclusion focus across boundaries build the
bridges who know what could emerge

Stan Garfield #kmaus10 Set the tone for the community. Make it as wide open as possible. Easy to break in to
smaller chapters later

p0lygl0tt10:07am via dabr
RT @kdelarue: Random thought: to a German speaker, I suspect that the hashtag #kmaus10 may look like we are
talking about mice...

When you encounter "No Shadow-IT" policy, try using prototypes to accelerate the process & gain
support #KMAus10@StanGarfield

hashtager10:06am via twitterfeed
# Random thought: to a German speaker, I suspect that the hashtag #kmaus10 may look like we are talking about
mice...

Stan Garfield #KMaus10 include openly, span boundaries. Highlight the benefits of thinking outside current boxes.

#kmaus10 include openly; span boundaries. Set the tone for the community. encourage people to think outside
boundaries.

HP created tool called Watercooler Which mashed up RSS feeds which looked cohesive but realistically was
disparate. #kmaus10#effective

I'm planning on tweeting day 2 of #kmaus10 I wrote notes for a blog post for day 1. Will be interesting to see which
helps me remember best

#KMaus10 Include openly and span boundaries, inclusion focus across boundaries build the bridges who know what
could emerge

Random thought: to a German speaker, I suspect that the hashtag #kmaus10 may look like we are talking about
mice...

Stan Garfield #KMaus10 enable innovation, support integration. Can be achieved through simple aggregrator to
combine multiple sources

#kmaus10 Include openly; span boundaries (Larry Prusak: "Working Knowledge")

#KMaus10 enable innovation, support integration

What's working? How do you integrate that? Don't reinvent the wheel, build on success and innovation from
within #kmaus10

Stan Garfield #KMaus10 find ways around the bureaucracy to get "pilot" improvements (or will wait forever for the
support).

#kmaus10 Enable innovation; support integration (Verna Allee: "The Future of Knowledge")

jessicacarlin10:01am via Mobile Web
Keep it simple with tools and don't bamboozle users #kmaus10

great anecdote about people wanting something that they may have no need for. Define your purpose and then
identify the tool#kmaus10

Stan Garfield #kmaus10 Recomend uses for each tool. Give examples, create prototypes. Enable people to get
involves with a minimum of effort

Just use the tools you need, build examples to model how to use them! #kmaus10


Stan Garfield #kmaus10 Stan continues to focus on simple, focused solutions for communities. Don't waste people's
time!

#kmaus10 Needs-match your KM tools!

Stan Garfield #KMaus10 tell your stories to share the value. Use the right tools for the job & build good examples.

RT @helmitch: #kmaus10 set goals; recognise + reward. Focus on a few, simple, measureable, memorable goals.
Reinforce them. < KISS

@kdelarue got to be useful somehow and the best way to do so is give the people what they really want
:P #KMAus10

#kmaus10 Use the right tool for the job; build good examples (Tom Stewart: "The Wealth of Knowledge")

Demonstrate the value of your programme by telling the stories of the positive impacts you've had in your
communities #kmaus10

#KMaus10 tell you stories , get others to tell theirs, again opportunity for authenticity provide real stories

#kmaus10 tell your stories; get others to tell theirs. Engaging, real examples. Brings it to life, shows the value.

Stan Garfield #kmaus10 Telling stories is the best way to communicate value. Far better than a lot of numbers.

Telling stories best way to communicate- Steve Denning. Gets listeners to put themselves in story and develop own
insights#KMAus10

Stan Garfield #KMaus10 set threegoals, keep simple, fundamental & measurable. People need to remember them
and engage with their purpose!

#kmaus10 Tell your stories; get others to tell theirs (Steve Denning: "Squirrel Inc")

lukegrange9:57am via Twitterrific
The most important thing about setting goals is; keep them few and memorable #kmaus10

Now the *real* power of conference tweeting: RT @meretajma:#KMaus10 For those freezing, we have asked for the
heat to be turned up :)

#kmaus10 set goals; recognise + reward. Focus on a few, simple, measureable, memorable goals. Reinforce them.

#KMaus10 set goals, recognise and reward - its about keeping from boiling the ocean. keep them few, keep them
clear, keep them simple comm..

When setting goals, keep the number small and meaningful. They need to be remembered #kmaus10

Goals need to be few, measurable and relevant #kmaus10 link them to your business for impact

Stan Garfield #KMaus10 HP leader example of writing his own blog stimated great interactions across the division.

#kmaus10 Set goals; recognise and reward (Nancy Dixon: "Common Knowledge")

#kmaus10 DO the thing that you want rather than TELL and DIRECT what you want in the KM/Collaboration space!

#kmaus10 "do rather than tell" must lead the way.

Leaders in your business doing what you want others to do is far more important than leaders telling them what to
do #kmaus10

kdelarue9:55am via Twitter for iPhone
RT @p0lygl0tt: #kmaus10 Lead by example; model behaviours (Carla O'Dell: "If only we knew what we know")

Stan Garfield #kmaus10 You need to model the behaviours that you want to see in your org. Gently guide others from
email to new Tools

#KMaus10 For those freezing, we have asked for the heat to be turned up :)

#KMaus10 lead by example, model behaviours, blogging should be engaged, dynamic and authentic a nice case
study example of dept in HP

Stan Garfield #KMaus10 lead by example, model behaviours, don't expect people to do things that you don't do
yourself.

miladyred9:53am via HootSuite
RT @michellelamb: #KMaus10 great slide pack including pics, info of publications and links to sites of KM thought
leaders way 2 go Stan what preso should incl

RT 1+ @helmitch: #kmaus10 insight 2: try things out; improve + iterate. And do it sooner rather than later. You'll learn
stuff.

Is over-planning more expensive than trying something new? Try things out sooner rather than later; improve &
iterate #KMAus10

explodedlibrary9:53am via HootSuite
RT @michellelamb: #KMaus10 great slide pack including pics, info of publications and links to sites of KM thought
leaders way 2 go Stan what preso should incl

#kmaus10 Lead by example; model behaviours (Carla O'Dell: "If only we knew what we know")

Now @stangarfield is up at #kmaus10.

#KMaus10 lol twitter fall back with a gusto, stimulating presentation, nice pace and great points

Stan Garfield #KMaus10 people don't always know what they want, let them try things out tomature thinking

Not only insights, but thought leaders to follow. Really useful information from @stangarfield at #KMAus10

explodedlibrary9:52am via Mobile Web
RT @helmitch: #kmaus10 insight 2: try things out; improve + iterate. And do it sooner rather than later. You'll learn
stuff.

#KMaus10 try things out, improve and iterate dont wait till its perfect :)

Stan Garfield #kmaus10 Go for the fasted possible thing let people try it sooner and then monitor and converge of the
best result

Stan Garfield #KMaus10 slides have a set of thought leaders from KM who influenced his thinking.

Stan Garfield #kmaus10 People don't know what they want until you show them something and they can react to it.

#KMaus10 great slide pack including pics, info of publications and links to sites of KM thought leaders way 2 go Stan
what preso should incl

If you never try, how do you learn, improve, iterate #kmaus10

#kmaus10 insight 2: try things out; improve + iterate. And do it sooner rather than later. You'll learn stuff.

@stangarfield #kmaus10 Book: Thinking for a Living - Tom Davenport

Stan Garfield #KMaus10 collection is useful for efficiency and connection is key to using what is collected to create
value

RT @DeltaKnowledge: @stangarfield #kmaus10 Collect Content, connect people

#kmaus10 Try things out; improve and iterate (Tom Davenport, "Thinking for a living")

13 not an unlucky number when an unlucky number when looking at KM. Stan Garfield presenting baker's dozen of
insights at#KMAus10

@stangarfield #kmaus10 Face-to-face/Virtual, Collect everything/Relationship only, the key is all things in
moderation. No extreme is right

#KMaus10 begin with the question, what is the most important piece of content you need to capture

@stangarfield #kmaus10 Collect Content, connect people

Stan Garfield #KMaus10 A bakers dozen of tips and hints for collaboration and knowledge sharing (representing
Stan's 13 years in KM)

#kmaus10 insight 1: 'collect content; connect people' Need both, powerful combination

#kmaus10 You need both to collect content AND to connect people - not one or the other!

#KMaus10 Stan Garfield now presenting

lukegrange9:45am via Mobile Web
RT @helmitch: #kmaus10 'knowledge managers' becoming 'community leaders' and facilitating the value of
connection + KS

#kmaus10 Are we heading to a world where people know each other by their twitter handles but not in person?

#kmaus10 up next - @stangarfield talking on KM: a baker's dozen insights

@explodedlibrary Lets them focus on real research work like bloggers let journos focus on big stories #kmaus10

DeltaKnowledge9:38am via Twitterrific
RT @BigDavieB: Reminder to self: ask Howard Hill about his Android hobby :) #KMAus10

Howard Hill #kmaus10 Us Knowledge Managers are making sense out complex and massive datasets. Lets help our
people do the same.

Howard Hill #kmaus10 Standardisation of the RSS feed is very important gathering information about your business
needs/environment

Reminder to self: ask Howard Hill about his Android hobby :)#KMAus10

If everyone is a researcher now, where does that leave professional researchers? #kmaus10

helmitch RT @helmitch #kmaus10 'knowledge managers' becoming 'community leaders' and facilitating the value of
connection + KS

Howard Hill #KMaus10 despite improvements, tools not ready to do our jobs for us yet, people still the key.

#kmaus10 Standardisation of RSS feeds and smart searches hugely important for intranet dashboards

#kmaus10 'knowledge managers' becoming 'community leaders' and facilitating the value of connection + KS

Howard Hill #kmaus10 Lots of people here at the conference are using Sharepoint - maybe 60%?

#kmaus10 People with communications and technical skills will be increasingly needed to keep the KM enterprise
communities cohesive.

RT @miladyred: Google Scholar proving hugely threatening to publishers, particularly in research fields such as
law #kmaus10

Howard Hill #kmaus10 Can we all retire and let the machines take over? Heck NO!! Just do the dirty work for me so I
can be creative!

Howard Hill #KMaus10 people now ask for evidence that you "know" rather than just seeking your advice. Alerts and
searches provide evidence

I don't work for either Microsoft nor IBM. Technology isn't the point. Focus less on brands more on function &
benefits #KMAus10

#kmaus10 "How do you know the right people are aware of legal and regulatory changes?" KM to replace constant
flow of business memos!

Robust KM more important than ever in heavily regulated industries #KMAus10

Howard Hill #KMaus10 everyone is a researcher now - we are all involved on discovering new information, laws,
requirements (evidence)

Google news - I like the timeline feature to see coverage of a story visually #KMAus10

Google Scholar proving hugely threatening to publishers, particularly in research fields such as law #kmaus10

Howard Hill #KMaus10 Google introducing 550 improvements into algorithms this year- not resting on laurels,
continuing to enhance

Enterprise search WestLaw Next will build value relevance of documents within a doc corpus if
printed/emailed/clicked etc#kmaus10

LotusLive probably would not be accepted at present in the financial services industry however #KMAus10

Westlaw- legal online search tool in US adding value to end users #KMAus10

HireSharePoint9:27am via twitterfeed
Howard Hill #KMaus10 happy about what they can do/achieve with Sharepoint- something against the general trend.

HireSharePoint9:27am via twitterfeed
Sharepoint 2010 comes with some cool features for using social networking approaches for KM, will be implemented
by AMEX for 65000 #kmaus10

#kmaus10 For KM/DM to continue to be relevant, it MUST offer "really smart search"!

kmasiapacific9:27am via Seesmic Web
RT @miladyred: Facebook interesting lessons not just re posting content but how different people process content,
what lessons apply for your org? #kmaus10

kmasiapacific9:27am via Twitter for iPhone
RT @metaphorage: Howard Hill #KMaus10 sharing our perspectives through social media enables us to understand
each other more, leading to better relationships

kmasiapacific9:27am via TweetDeck
RT @markjburnard: Sharepoint 2010 comes with some cool features for using social networking approaches for KM,
will be implemented by AMEX for 65000 #kmaus10

Howard Hill #kmaus10 Not sure if Dashboards are the new Intranet though :-(

markjburnard9:24am via TweetDeck

Sharepoint 2010 comes with some cool features for using social networking approaches for KM, will be implemented
by AMEX for 65000 #kmaus10

Howard Hill #kmaus10 AMEX's view: Sharepoint is becoming more robust.

Howard Hill #KMaus10 happy about what they can do/achieve with Sharepoint- something against the general trend.

Are dashboards the new intranet? Question posed by Howard J Hill at #KMAus10

SharePoint enabling organisations "introduces ready for prime time" organisational collaboration. #KMAus10

Howard Hill #KMaus10 sharing our perspectives through social media enables us to understand each other more,
leading to better relationships

jessicacarlin9:21am via Mobile Web
Blogs make intranets more dynamic #kmaus10

#kmaus10 blogs show people's personality + thinking - connections with people beyond the formal. Good 4 snr mgt.

Facebook interesting lessons not just re posting content but how different people process content, what lessons apply
for your org? #kmaus10

#kmaus10 Can we have too many connections? Does the signal/noise ratio eventually make networks "congested" or
inefficient?

RT @DeltaKnowledge: Howard Hill #kmaus10 Constantly rethink how the concept of User Generated Content can be
applied to your business units. Distribute the load

#kmaus10 connections and people matter more than fiercely maintained content libraries


Howard Hill #kmaus10 The key question beyond tech tools is "How do we connect people with the person who knows
what they need to know?"

Do enterprises need to create profile pages for finding experts within the org? Could they just harness
LinkedIn? #KMAus10

llocklee9:19am via Twitter for iPhone
#kmaus10 Amex likes sharepoint as integrated social media platform

Howard Hill #kmaus10 Simple things like a favourite button in a search tool can help good documents rise to the top
of search queries

#kmaus10 social networking + collaboration (intranet platform rather than single tools) the new normal.

meretajma9:19am via TweetDeck
RT @DeltaKnowledge: Howard Hill #kmaus10 Constantly rethink how the concept of User Generated Content can be
applied to your business units. Distribute the load

#kmaus10 trending: ratings to force important content to the top of wikis and KM system (Facebook "like"-style)

Howard Hill #kmaus10 Constantly rethink how the concept of User Generated Content can be applied to your
business units. Distribute the load

Howard Hill #kmaus10 The move in focus is away from one-trick ponies. Blogs, wikis, forums alone cannot meet all
org communications needs

Howard Hill #KMaus10 everyone now seems to be involved in creating content through social tools. Connections
rapidly touching all.

DeltaKnowledge9:15am via Twitterrific
RT @lukegrange: If you had one question you would ask a Knowledge Management practitioner send it
to #KMaus10 we are collating and will post the answer.

Howard Hill #kmaus10 Facebook is involving millions of everyday people and taking down barriers to E2.0 adoption.
Its just normal

facebook- everyone contributing to a very structured environment. Could be a good pointer for business
collaboration #KMAus10

#kmaus10 Collaboration's time has come! YES!

Howard Hill #KMaus10 2010 in tags: enterprise, communities, privacy, regulatory burdens, smart search,
collaboration (and a few more)

Check out the network map of conference attendees
at#kmaus10 http://www.optimice.com.au/kmaustralia.php#KMdating :-)

Interesting point re id photos - people resist being forced to display their security pass, will happily post happy snaps
online#kmaus10

Howard Hill #kmaus10 With 65,000 employees, it just takes a few people saying the wrong thing...but it hasn't
happenned yet

Howard Hill American Express #KMaus10 "remember when wikis were hot!" controversy to get attention :)

Howard J Hill using tags to outline 2010 successes #KMAus10

big movement towards team collaboration at American Express empowering users #KMAus10

Hot term for 2010 - "enterprise communities". #kmaus10

Harking back to the theme of engagement rather than forced compliance - contribute to the wiki if it meeds your
needs not mine #kmaus10

markjburnard9:10am via TweetDeck

social media more effective at capturing content than wikis as its voluntary. #kmaus10. People seem to want to
contribute.

RT @lukegrange: If u had 1 question u would ask a Knowledge Management practitioner send it 2 #KMaus10 wer
collating & will post the answer.

Howard Hill #kmaus10 American Express has realised forcing people to use a wiki or intranet hasn't worked. Needs 2
be based on user value

#kmaus10 it's gone much more into team/purposed collaboration rather than a broad 'contribute to this wiki'

Bon Matin! First pres at #kmaus10 - "Remember when wikis were hot?" How well maintained is your wiki?

An idea that is developed and put into action is more important than an idea that exists only as an idea #KMAus10

keynote extravaganza at #KMAus10. Kicking off with Howard J Hill frm American Express

#kmaus10 Howard Hill from Amex now on the stage: 'remember when wikis were hot?'

@Metaphorage framing Day 2 well at #kmaus10 challenging modes of thinking and approaches

meretajma9:02am via Twitterrific
RT @lukegrange: If you had one question you would ask a Knowledge Management practitioner send it
to #KMaus10 we are collating and will post the answer.

lukegrange8:59am via Twitterrific
If you had one question you would ask a Knowledge Management practitioner send it to #KMaus10 we are collating
and will post the answer.

@roanyong Good KM assists people to develop patterns of understanding about business env't. Ppl then reapply in
novel ways #kmaus10

Day Two Tweets from KM Australia Conference 2010

Day Two Tweets from KM Australia Conference 2010

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