KMAUS10 Day One july 2010

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KMAUS10 Day One july 2010

  1. 1. #KMAUS10 – Day One – July 21 2010 KMAustralia7:28am via Tweetie for Mac RT @RalfLippold: RT @marigo: RT @kdelarue: Shell changing term from "Knowedge Management" to "Knowedge Sharing"; and they have good reasons for it. #kmaus10 Debategraph5:16am via web RT @roanyong: How about making the reason to collaborate lucid? http://bit.ly/aL3DpL RT @DeltaKnowledge 3 ways to encourage collaboration. #kmaus10 RalfLippold4:42am via Tweetie for Mac RT @marigo: RT @kdelarue: Shell changing term from "Knowedge Management" to "Knowedge Sharing"; and they have good reasons for it. #kmaus10 roanyong1:53am via web How about making the reason to collaborate lucid?http://bit.ly/aL3DpL RT @DeltaKnowledge 3 ways to encourage collaboration. #kmaus10 roanyong1:48am via web If the situation is novel, how can km helps decision making? @Metaphorage: Neale -> good KM increases the quality of decisions. #kmaus10 ithorpe12:59am via TweetDeck RT @gaurisalokhe: RT @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden ewenlb12:57am via Echofon RT: @gaurisalokhe @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden It's time we rub this one in! gaurisalokhe12:40am via TweetDeck :) Not sure either works.. RT @hwakelam: RT @gmountain:#kmaus10 Forced Blogging - FLOGGING gaurisalokhe12:39am via TweetDeck RT @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden gaurisalokhe12:37am via TweetDeck RT @metaphorage: David Neale #KMaus10 good KM increases the quality of decisions and reduces cost & risk, especially in large projects.
  2. 2. suzieisJul 21, 11:51pm via web @lukegrange oh no, went dark today and missed your #kmaus10tip .. Look forward to hearing gems from the master :) DeltaKnowledgeJul 21, 11:23pm via TweetDeck Out and about with KMers after day 1 at #KMAus10 (via @corza)http://tweetphoto.com/33983463 < thanks for a great night all!! DeltaKnowledgeJul 21, 11:19pm via TweetDeck RT @KerrieAnne: Tweets from #KMAUS10 Day One July 2010.pdf - http://ht.ly/2erCj - the should help Jerry @Metaphorage KerrieAnneJul 21, 11:04pm via HootSuite Tweets from #KMAUS10 Day One July 2010.pdf - http://ht.ly/2erCj (maybe a few missing) - so much to read over the next week ! thanks guys lukegrangeJul 21, 10:57pm via TweetDeck MmmMm not too sure :-s more smart me thinks RT @DaveyMelb: Semantic web or smart use of data? #kmaus10 lukegrangeJul 21, 10:55pm via TweetDeck @miladyred super to meet face to face after so long online#kmaus10 lukegrange10:52pm via Twitterrific @michellelamb http://bit.ly/physicaltwitter andhttp://bit.ly/aKid1BPhysicalTwitterConf please pass on to others who played at #KMaus10 lukegrange10:42pm via Twitterrific @LexBartlett @DaveyMelb @neridahart @jacki_johnson@marigo @nimmypal @ thank you all for following me at#kmaus10 and RT'ing lukegrange10:38pm via Twitterrific RT @nimmypal @elsua :-) You guys are great. KM the good, the bad and the darn right ugly nomenclature ridden prophetic art#kmaus10 elsua9:01pm via Nambu ♺@ nimmypal @lukegrange: Good KM reduces the risk of poor decisions #kmaus10 / Too bad we left behind 'good' a long while ago ;) elsua8:59pm via Nambu
  3. 3. ♺@ kdelarue Shell changing term from "Knowedge Management" to "Knowedge Sharing"; and they have good reasons for it.#kmaus10 / Not only'em elsua8:54pm via Nambu Enjoying quite a bit the lovely live tweeting coming from#kmaus10 while getting started w/ the day over a cup of coffee; priceless! :) lukegrange8:51pm via Twitterrific Discussing #kevinscampervan with other #kmaus10 delegates awmitchell7:45pm via Dabr @michellelamb @helmitch I'd still rather be at #kmaus10 helmitch7:36pm via Mobile Web @awmitchell that's actually good because some of us here at#kmaus10 can't watch #masterchef tonight ;-) corza7:28pm via TweetDeck Out and about with KMers after day 1 at #KMAus10http://tweetphoto.com/33983463 AutumnP707:09pm via web RT @kdelarue: We need to change the employee/employer model to one of equal status - we need trust to work together.#kmaus10 via @zaana boffin666:36pm via Twitterrific RT @awmitchell A big thank you to everyone tweeting from#kmaus10. It's very nice to be able to participate vicariously. Seconded! ArkKMUK6:14pm via web Check out the great feed that's coming out of #kmaus10 (KM Australia 2010) p0lygl0tt5:48pm via Twitter for iPhone Was surrounded by iPads, iPhones and netbooks today at#kmaus10. ¡Hasta mañana! hwakelam5:19pm via TweetDeck LOVE the concept of reverse brainstorming #kmaus10 - brainstorm all the reasons it won't work to find out how it will! awmitchell5:19pm via web A big thank you to everyone tweeting from #kmaus10. It's very nice to be able to participate vicariously. miladyred5:13pm via Seesmic Web and with that, it's drinks on day one #kmaus10
  4. 4. miladyred5:12pm via Seesmic Web YES! Trust people RT @DeltaKnowledge: 3 way to encourage collaboration: 3) focus on monitoring & education not heavy regulation #kmaus10 DeltaKnowledge5:11pm via TweetDeck 3 way to encourage collaboration: 3) focus on monitoring & education not heavy regulation #kmaus10 DeltaKnowledge5:10pm via TweetDeck 3 way to encourage collaboration: 2) Shared group objectives & reward group achievements #kmaus10 DeltaKnowledge5:09pm via TweetDeck 3 way to encourage collaboration: 1) provide breakout spaces and permission to use them #kmaus10 meretajma5:08pm via web Home strait for day one of #KMAus10. Laughter, passion & great ideas being generated. Networking drinks should help keep ideas flowing... Heyshash5:08pm via web RT @Metaphorage Hoffman (Glentworth) #KMaus10 ~at the moment a risk becomes an incident, pple go 2 pple not to databases(eg Gulf oil spill). jessicacarlin5:07pm via Mobile Web Thanks to david for that brilliant forced blogging ie "flogging" idea :-D #kmaus10 miladyred5:07pm via Seesmic Web Disturbing levels of practical positive solutions at 5pm. Great work guys #kmaus10 meretajma5:02pm via web RT @GMountain #kmaus10 Forced Blogging - FLOGGING KMeducation5:01pm via Seesmic Web RT @miladyred: great energy being generated from reverse brainstorming session #kmaus10 LexBartlett4:52pm via UberTwitter RT @p0lygl0tt: #kmaus10 if you want to make sure KM is dysfunctional, put IT in charge! gmountain4:50pm via TweetDeck #kmaus10 Reverse brainstorming session. Funny if it wasn't true.
  5. 5. DeltaKnowledge4:49pm via TweetDeck Awesome reverse brainstorming session on how to destroy collaboration in your org #kmaus10 KMeducation4:48pm via Twitter for iPhone RT @metaphorage: David Neale #KMaus10 web 3.0 drawing facts from text and summarizes into a wiki with links back to source, auto updates with source change. p0lygl0tt4:48pm via Twitter for iPhone #kmaus10 if you want to make sure KM is dysfunctional, put IT in charge! hwakelam4:47pm via TweetDeck RT @gmountain: #kmaus10 Forced Blogging - FLOGGING KMeducation4:47pm via UberTwitter RT @KMAustralia: RT @DaveyMelb: Semantic web or smart use of data? #kmaus10 gmountain4:46pm via TweetDeck #kmaus10 Forced Blogging - FLOGGING miladyred4:45pm via Seesmic Web great energy being generated from reverse brainstorming session #kmaus10 markjburnard4:35pm via TweetDeck OK, now we are thinking originally :) #kmaus10 LexBartlett4:31pm via UberTwitter RT @meretajma: developing a communal library of analysis- Moxy Knowledge Management #KMAus10 rsamii4:29pm via Twitterrific RT @lukegrange: Good KM reduces the risk of poor decisions#kmaus10 kdelarue4:29pm via dabr @corza Is this a promise or a threat? :-) @miladyred @zaana#kmaus10 p0lygl0tt4:29pm via Twitter for iPhone #kmaus10 'Tolerated failures imprints learning better than success' -Snowden markjburnard4:28pm via TweetDeck
  6. 6. "reverse brainstorming" - brainstorm how to make something fail, to get insight into how to make it succeed. #kmaus10 miladyred4:28pm via Seesmic Web @corza @michellelamb back to get the audience interacting with a reverse brainstorm session #kmaus10 meretajma4:27pm via web Twitter gets a gong in the final interactive session of the day-reverse brainstorming with @corza and @michellelamb#KMAus10 meretajma4:20pm via web developing a communal library of analysis- Moxy Knowledge Management #KMAus10 metaphorage4:19pm via Twitter for iPhone Traceability of data through links provides a means to validate evidence for decisions #KMaus10 David Neale KMAustralia4:18pm via UberTwitter RT @DaveyMelb: Semantic web or smart use of data? #kmaus10 kdelarue4:16pm via dabr In your Ark Group bag at #kmaus10 you'll find a flyer for the NSW KM Forum. Read the bottom line. (Did @engin_eer come up with this?) DaveyMelbLocale 4:16pm via TweetDeck Semantic web or smart use of data? #kmaus10 markjburnard4:15pm via TweetDeck #kmaus10 - especially getting executives to blog, losing faith in a wiki/knowledgebase based on Shell presentation. Looking 4 other ideas...
  7. 7. markjburnard4:14pm via TweetDeck #kmaus10 - My interests - how to engage a disparate volunteer community development organisation in KM markjburnard4:14pm via TweetDeck #kmaus10 eg wikis, corporate glossary, data dictionaries, report inventories, etc etc. Anything DW/BI... metaphorage4:13pm via Twitter for iPhone David Neale #KMaus10 outcome of the developments is to provide an easier way to validate data and optimize reuse of the information markjburnard4:13pm via TweetDeck re #kmaus10 My expertise - using web 2.0 technologies to manage metadata & corporate knowledge in BI/DW projects... metaphorage4:11pm via Twitter for iPhone David Neale #KMaus10 web 3.0 drawing facts from text and summarizes into a wiki with links back to source, auto updates with source change. meretajma4:09pm via web RT @kdelarue RT @TrendsAlerts: #kmaus10 is #nowtrending in Melbourne http://trendsmap.com/local/au/melbourne metaphorage4:08pm via Twitter for iPhone David Neale #KMaus10 semantic web builds structure between words in statements to provide more meaning on links between words. hwakelam4:08pm via TweetDeck @metaphorage speed to bring on board often prevents innovation in data use? ?? #kmaus10 miladyred4:07pm via Seesmic Web Is interesting moving throughout the day from the conceptual to the operational, can be hard to get the brain in the right mode#kmaus10 miladyred4:06pm via Seesmic Web Pretty star map of the internet - love the concept of a galaxy of ideas #kmaus10 kdelarue4:05pm via dabr RT @TrendsAlerts: #kmaus10 is #nowtrending in Melbournehttp://trendsmap.com/local/au/melbourne metaphorage4:03pm via Twitter for iPhone
  8. 8. David Neale #KMaus10 how to bring people on board and engage them quickly and productively- manage the data differently. DaveyMelbLocale 3:59pm via TweetDeck Sometimes I'm glad that 15 years of teaching gave me the ability to speak without notes #kmaus10 miladyred3:59pm via Seesmic Web Lots of discussion throughout the day regarding the importance of telling the value story of KS as a tool for engagement#kmaus10 metaphorage3:55pm via Mobile Web RT @helmitch: #kmaus10 decision making - beware of 'optimism bias' - need knowledge + collaboration to really clarify assumptions slmader3:55pm via TweetDeck RT @DeltaKnowledge: Put people on the spot to put something on the wiki and share what they are doing. Others see it & join to get attention #KMaus10 metaphorage3:54pm via Twitter for iPhone David Neale #KMaus10 good KM increases the quality of decisions and reduces cost & risk, especially in large projects. lukegrange3:54pm via Twitterrific Good KM reduces the risk of poor decisions #kmaus10 p0lygl0tt3:54pm via Twitter for iPhone #kmaus10 Good knowledge management reduces the risk of poor decisions. -so true! meretajma3:53pm via web cross city tunnel good example of failure to collaborate- bad knowledge led to faulty assumptions and an inadequate infrastructure #KMAus10
  9. 9. helmitch3:53pm via Mobile Web #kmaus10 decision making - beware of 'optimism bias' - need knowledge + collaboration to really clarify assumptions metaphorage3:52pm via Twitter for iPhone David Neale (Moxy Knowledge) #KMaus10 wikis, semantic web & decision making: how do we make better decisions on major projects. lukegrange3:48pm via Twitterrific *Relief* the role of decision making in KM about to be covered#kmaus10 miladyred3:47pm via Seesmic Web David Neale from Moxy Knowledge Management kicking off the last two sessions of the day #kmaus10 meretajma3:45pm via web RT @caikjaer `#kmaus10 tell us what you are interested in and find other delegates at KM Australia (Optimice) - http://bit.ly/9OHkst TrendsAlertsLocale 3:32pm via Trendsmap Alerting #kmaus10 is #nowtrending in Melbournehttp://trendsmap.com/local/au/melbourne KMAustralia3:29pm via UberTwitter RT @helmitch: #kmaus10 fantastic demonstration of ROI - discussion forums vs knowledge base. Value vs costs - forums win. KMAustralia3:26pm via UberTwitter RT @miladyred: Sometimes a solution may not be a tool at all - brilliant point, so good to hear it said #kmaus10 KMAustralia3:25pm via UberTwitter RT @LexBartlett: RT @meretajma: Need to publicise knowledge successes better- don't be modest! #KMAus10 KMAustralia3:24pm via UberTwitter RT @markjburnard: Fear of losing face. If you create a safe environment by building relationship/trust, people will open up#kmaus10 markjburnard3:22pm via TweetDeck Amazing presentation, it doesn't feel like 3pm! #kmaus10 DeltaKnowledge3:21pm via TweetDeck
  10. 10. Put people on the spot to put something on the wiki and share what they are doing. Others see it & join to get attention#KMaus10 mtydeman3:21pm via TweetDeck @GMountain but can't wait to hear what you learn from #kmaus10 michellelamb3:20pm via HootSuite #kmaus10 expertise locators dont work in Shell (found after 17 tries) lol like so many other comp, can anyone tel me where they have worked? miladyred3:20pm via Seesmic Web Professional cultures need to have the same thinking applied re: Cultural problems in KS #kmaus10 markjburnard3:20pm via TweetDeck The issue in Asia is fear of losiing face. If you create a safe environment by building relationship/trust, people will open up#kmaus10 helmitch3:20pm via HootSuite RT @michellelamb: as should he RT @miladyred: ASH's wife should be immensely proud #kmaus10 really relevant presentation caikjaer3:19pm via bitly #kmaus10 To conference delegates - tell us what you are interested in and find other delegates at KM Australia - http://bit.ly/9OHkst michellelamb3:18pm via HootSuite as should he RT @miladyred: ASH's wife should be immensely proud #kmaus10 really relevant presentation helmitch3:18pm via Mobile Web #kmaus 10 Shell's ROCK program getting good attention. (I like it too) miladyred3:18pm via Seesmic Web Good point about how tone and culture need to be considered due to human difference. All of us communicate differently#kmaus10 DeltaKnowledge3:18pm via TweetDeck Culture Problems: Asians don't like asking, Dutch are very blunt#KMaus10 (as opposed to Westerners who often don't like sharing) DeltaKnowledge3:16pm via TweetDeck
  11. 11. Really like Ash's passion (and humour) for making KM work company wide. #KMaus10 LexBartlett3:15pm via UberTwitter RT @jessicacarlin: Some great passionate people at kmaustralia#kmaus10 jessicacarlin3:13pm via Mobile Web Some great passionate people at kmaustralia #kmaus10 LexBartlett3:12pm via UberTwitter RT @meretajma: Need to publicise knowledge successes better- don't be modest! #KMAus10 miladyred3:12pm via Seesmic Web Promote yourselves - tell your own story to create engagement and support. The KS story is just as valuable as the other stories#kmaus10 helmitch3:11pm via Mobile Web #kmaus10 great preso by Ash from Shell. Lots and lots resonating with me about their k-sharing journey. :-) markjburnard3:10pm via TweetDeck @meretajma Thanks :) #kmaus10 michellelamb3:10pm via HootSuite i loved the white, need to try the red RT @Stonebridgesys: First day of #kmaus10. Enjoying the pepper tree wines! (and the speakers!) DeltaKnowledge3:09pm via TweetDeck Limit which tools are available, but then engage people directly let them decide what they need and how to get benefit #KMaus10 meretajma3:09pm via web @markjburnard if not, we will send out additional presentations post event unless the speaker advises otherwise. #KMAus10 jessicacarlin3:09pm via Mobile Web Everyone is retiring apparently #kmaus10 miladyred3:09pm via Seesmic Web Sometimes a solution may not be a tool at all - brilliant point, so good to hear it said #kmaus10 michellelamb3:09pm via HootSuite
  12. 12. RT @DeltaKnowledge: Shell uses KPIs for KM, but one set of KPIs isnt enough. Individuals are guided from beginner to advanced KPIs #KMaus10 lukegrange3:08pm via TweetDeck @smartpeopleguy great to meet you earlier and thank you for a great presentation #kmaus10 miladyred3:08pm via HootSuite RT @michellelamb: #kmaus10 ROCK "nothing but a structured program for capturing "critical" knowledge" the trick is in how you do it - like Larry King live michellelamb3:07pm via HootSuite welcome from the table behind RT @DeltaKnowledge: @gmountain Welcome to Twitter and #kmaus10 Glen. Come and say hi to me! Stonebridgesys3:06pm via TweetDeck First day of #kmaus10. Enjoying the pepper tree wines! (and the speakers!) miladyred3:06pm via Seesmic Web Am seeing an interesting parallel with the 15/85 value figures, similar to cust service figures -15% tech knowledge 85% soft skills #kmaus10 markjburnard3:06pm via TweetDeck #kmaus10 can someone from Ark confirm this slide show is on the CD? Just checking... michellelamb3:05pm via HootSuite #kmaus10 ROCK "nothing but a structured program for capturing "critical" knowledge" the trick is in how you do it - like Larry King live miladyred3:04pm via Seesmic Web Am wondering if the blog take up by scientists will work with other knowledge professionals #kmaus10 Social sciences? metaphorage3:04pm via Twitter for iPhone Siew Hoong Aw #KMaus10 scientists using blogs instead of diaries generating two way interactions leading to tangible value. helmitch3:04pm via Mobile Web #kmaus10 also blogging works for senior mgt - ways of connecting with staff, keep in touch, interact. DeltaKnowledge3:04pm via TweetDeck @gmountain Welcome to Twitter and #kmaus10 Glen. Come and say hi to me!
  13. 13. michellelamb3:03pm via HootSuite #kmaus10 interesting slide on ROI money spent in traditional systems vs discussion platform with outcome 85% value from 15% cost spent markjburnard3:02pm via TweetDeck This is probably the most valuable example of a successful KM initiative in a large corp that I have seen. #kmaus10 DaveyMelbLocale 3:02pm via TweetDeck Those 20:80 figures remind me of the seely-brown formal vs informal learning.... #kmaus10 helmitch3:02pm via Mobile Web #kmaus10 Shell found scientists like blogging - it's like publishing journal articles. DeltaKnowledge3:02pm via TweetDeck Makes sense to me: Computers good at finding linear info, People good at fuzzy recollection & linking. Make best use of both#KMaus10 metaphorage3:01pm via Twitter for iPhone Siew Hoong Aw #KMaus10 passionate about the achievements of what they are doing and fully engaged. Clearly driving the successes. michellelamb3:01pm via HootSuite #kmaus10 the presentation on their ROCK program - Retention of Critical Knowledge that he did in KM Asia was very strong, good org process gmountain3:01pm via TweetDeck #kmaus10 Siew Hoong Aw talking about value of discussions vs knowledgebases compared to their costs at Shell. Gold. DeltaKnowledge3:01pm via TweetDeck
  14. 14. 60,000 of 95,000 users are members of the Shell Wiki Encyclopedia. All can publish without Mgt approval. Now a training tool too! #KMaus10 LexBartlett3:01pm via UberTwitter RT @meretajma: It's a very human thing to ask for advice#KMAus10 helmitch3:01pm via Mobile Web #kmaus10 answers to questions are usually in people's heads. Tacit - faster, just have to make it easy + visible hollingsworth3:00pm via web Enjoying the #KMAus10 tweets thanks for sharing everyone! /cc @DeltaKnowledge @kdelarue @corza @stangarfield @mlambert@metaphorage @marigo miladyred3:00pm via Seesmic Web Tapping into the innate desire of people to help each other as a knowledge source #kmaus10 metaphorage3:00pm via Twitter for iPhone Siew Hoong Aw #KMaus10 15% of value from discussion, 85% from discussion. 80% of cost from knowledgebase (systems) only 20% discussion meretajma3:00pm via web It's a very human thing to ask for advice #KMAus10 LexBartlett2:59pm via UberTwitter RT @meretajma: Ask, Learn, Share: framework for Shell's knowledge sharing successes #KMAus10 marigo2:59pm via Twitter for iPhone RT @lukegrange: Knowledge Management is more about peoples behaviour than the systems that manage it #kmaus10 p0lygl0tt2:59pm via Twitter for iPhone #kmaus10 It is a very human thing to "call a friend" rather than querying a KM system. kdelarue2:59pm via dabr 80/20 between K base and discussion forum - inverse relationship between value & cost. #kmaus10 miladyred2:59pm via Seesmic Web @kdelarue agree, really think the KS is a great term #kmaus10 helmitch2:59pm via Mobile Web #kmaus10 fantastic demonstration of ROI - discussion forums vs knowledge base. Value vs costs - forums win.
  15. 15. miladyred2:58pm via Seesmic Web 15% of the value gained from knowledge base 85% from the discussion. Costs are the other way round 85% from knowledge base #kmaus10 kdelarue2:57pm via dabr In fact, I think that slide has given me an epiphany. I am starting to feel that KS is a much better term to use than KM. #kmaus10 DeltaKnowledge2:57pm via TweetDeck 11 years for a KM tool is very good. Many get spoken about even after they have died out or been replaced. #KMaus10 DeltaKnowledge2:56pm via TweetDeck Global discussion forums (SIGN) allow knowledge to span more than just local Emails. Been around 11 years and is very successful. #KMaus10 helmitch2:56pm via Mobile Web #kmaus10 ROCK program - Retention of Critical Knowledge - esp of senior knowledge-holders miladyred2:56pm via Seesmic Web ROCK - Retention of Critical Knowledge program - god isn't that a marketers dream #kmaus10. Great branding of the programme markjburnard2:55pm via TweetDeck Why did the blogs not have great success? Would love to know - have to ask later. #kmaus10 DeltaKnowledge2:55pm via TweetDeck Its is important to provide ways for people to share knowledge, ideas, etc without it being able to limit their career prospects#KMaus10 kdelarue2:54pm via dabr Just after tweeting this, I see that Ash has "KS" on his slide. I wonder if it will become common? > @helmitch #kmaus10 michellelamb2:54pm via HootSuite RT @corza: RT @BigDavieB: ASH says the person who points the way is as valuable as the guru on top of the mountain #KMAus10 michellelamb2:54pm via HootSuite i saw Ash -Siew Hoong Aw #KMaus10 in KM Asia last year, he is consistently upbeat and making lots of uncommon sense :) you go boy
  16. 16. meretajma2:54pm via web @kdelarue KS much more collaborative :) #KMAus10 miladyred2:53pm via Seesmic Web Love the message of educating people what to use when - help them meet their needs rather than impose solutions #kmaus10 helmitch2:53pm via Mobile Web #kmaus10 "relentless coaching / support" for k-sharing. Funny about that - why doesn't it come naturally? lukegrange2:53pm via TweetDeck Low tech - High touch is a super KM approach/expression and I'm making a big sign with this for my office wall #kmaus10 corza2:52pm via TweetDeck RT @BigDavieB: ASH says the person who points the way is as valuable as the guru on top of the mountain #KMAus10 metaphorage2:52pm via Twitter for iPhone Siew Hoong Aw #KMaus10 directly ask individuals "what can you do in your environment to make a difference?" DeltaKnowledge2:52pm via TweetDeck #KMaus10 Love the relentless approach to Coaching and Supporting the Knowledge Sharing team. metaphorage2:51pm via Twitter for iPhone Siew Hoong Aw #KMaus10 highly interdependent program of initiatives including "hearts & minds" campaign. Provocative challenges to improve helmitch2:51pm via Mobile Web .@kdelarue Yes you can say KS, I know what you mean ;-)#kmaus10 jessicacarlin2:50pm via Mobile Web Low tech high touch #kmaus10 helmitch2:50pm via Mobile Web #kmaus10 their CEO is a strong supporter of knowledge sharing. *Very* important - this sets the tone for the organisation. miladyred2:50pm via Seesmic Web
  17. 17. Hmmm, am going to test if I get a better response from my exec by changing my language. Will KS overcome latent resistance to KM? #kmaus10 michellelamb2:50pm via Seesmic Web RT @miladyred: "Ask, Learn, Share". Great approach to acitivites#kmaus10 kdelarue2:49pm via dabr #kmaus10 Shell's Knowledge Sharing program (can I say "KS"?) is both bottom-up *and* top-down. #kmaus10 DeltaKnowledge2:49pm via TweetDeck Siew Hoong Aw #KMaus10 knowledge management at Shell Global Services lukegrange2:49pm via TweetDeck Shell prefer to call Knowledge Management; Knowledge Sharing instead and summarise it as Ask/Learn/Share #kmaus10 miladyred2:48pm via Seesmic Web "Ask, Learn, Share". Great approach to acitivites #kmaus10 meretajma2:48pm via web Ask, Learn, Share: framework for Shell's knowledge sharing successes #KMAus10 markjburnard2:48pm via TweetDeck I would say, also share DURING - real time knowledge sharing, mid-project. If possible. #kmaus10 metaphorage2:48pm via Twitter for iPhone Siew Hoong Aw #KMaus10 key strapline: Ask (first), Learn, Share. DaveyMelbLocale 2:47pm via TweetDeck I'm having a bit of a mind spin going from the philosophically unknown to the hyper capitalist. #kmaus10
  18. 18. michellelamb2:46pm via HootSuite RT @helmitch: #kmaus10 sharing is human People decide what they share. In organisations, need to find, change+embed ways for people to share lukegrange2:46pm via TweetDeck I'm not hearing as much about Decision Support Systems as I thought I would at #KMaus10 kdelarue2:46pm via dabr Shifts focus from talk to action; removes confusion with Info Management and gets away from seeing "Management" as control. #kmaus10 miladyred2:46pm via Seesmic Web Am finding ASH a great post lunch speaker, really inspirational in terms of being achieve organisation cultural changes #kmaus10 metaphorage2:46pm via Twitter for iPhone Siew Hoong Aw #KMaus10 the hero is not the guru, but the person applying the knowledge. Reducing reinvention through sharing. meretajma2:45pm via web Shell's KM challenge: "change the guru in the mountain" to a knowledge enabler through knowledge sharing #KMAus10 helmitch2:45pm via Mobile Web #kmaus10 sharing is human. People decide what they share. In organisations, need to find, change + embed ways for people to share. metaphorage2:44pm via Twitter for iPhone Siew Hoong Aw #KMaus10 call their program knowledge sharing rather than KM as about the flow more than the content. Value from deployment. BigDavieB2:44pm via Twitterrific ASH is a great speaker to wake everyone up from post lunch daze - energetic & candid. Cracked us up, smiles all round #KMAus10 miladyred2:44pm via Seesmic Web Really like the organisation focus shift from managing the information to sharing it #kmaus10 Really concentrates it on the people lukegrange2:43pm via TweetDeck Knowledge management is more about peoples behaviour than the systems that manage it #kmaus10
  19. 19. markjburnard2:43pm via TweetDeck This guy is good :) #kmaus10 p0lygl0tt2:43pm via Twitter for iPhone #kmaus10 Sharing is a human behaviour and is not focused on tools (though tools are very helpful). meretajma2:42pm via web @BigDavieB good point. Will start putting a list together where applicable. #KMAus10 metaphorage2:42pm via Twitter for iPhone Siew Hoong Aw #KMaus10 key focus areas crew changes and "grow East" -shift towards China driving knowledge transfer demands jessicacarlin2:41pm via Mobile Web Knowledge is a wonderful thing #kmaus10 meretajma2:41pm via web Kudos to Ash from Shell- managed to do a wonderful job of continuing his presentation despite technical diff #KMAus10 markjburnard2:40pm via TweetDeck The real assets are the people, and what's in their minds. Loving it. #kmaus10 elmibester2:40pm via Twitterrific RT @BigDavieB: It would be helpful to have the speakers Twitter names in the schedule so that we can give them cred when due#KMAus10 metaphorage2:40pm via Twitter for iPhone Siew Hoong Aw (Shell Malaysia) #KMaus10 Shell Global Solutions- knowledge sharing journey - not story as continuing... miladyred2:39pm via Seesmic Web Great speaking manner from Ash from Shell Global Solutions, has really engaged the crowd #kmaus10 BigDavieB2:39pm via Twitterrific It would be helpful to have the speakers Twitter names in the schedule so that we can give them cred when due #KMAus10 markjburnard2:38pm via TweetDeck
  20. 20. So I'm thinking that powerpoint is an enemy of KM not just coz of the dumbing down, but coz u r not looking at the person's FACE#kmaus10 kdelarue2:38pm via dabr Ash from Shell Global Solutions, Malaysia on now at #kmaus10. Very likable speaker already! EzyForexTrading2:37pm via HootSuite Have you asked what your doing today? Will your organisation remember tomorrow #KMAus10 markjburnard2:37pm via TweetDeck Love it when the slides fail coz u have to look at the SPEAKER (revolutionary) #kmaus10 markjburnard2:36pm via TweetDeck #kmaus10 "The best known solution every time" - what a slogan, very provocative :) meretajma2:36pm via web @markjburnard appreciate the honest assessments. Helps us to all do better in the future :) #KMAus10 LexBartlett2:35pm via UberTwitter RT @meretajma: tools good in themselves, but they can't make a change for the better in KM all on their own #KMAus10 markjburnard2:34pm via TweetDeck @miladyred, I think it will get there but it will take time. Some social networks are starting to attempt this, but privacy fears..#kmaus10 BigDavieB2:32pm via Twitterrific Don't just tell me what is - tell me what is possible! Arthur Shelley's advice to his students #KMAus10 miladyred2:32pm via Seesmic Web @markjburnard would think that we'd also see this in public tagging #kmaus10 communities generating content markjburnard2:31pm via TweetDeck To facilitate this in a corporate context... wikis? blogs? not just peer reviewed publications made searchable. #kmaus10 BigDavieB2:30pm via Twitterrific Storytelling, apprenticeship and community mentoring formed knowledge management long before information systems#KMAus10 markjburnard2:30pm via TweetDeck
  21. 21. Hence the power of books like "to kill a mockingbird" etc etc etc#kmaus10 (nothing new here) DeltaKnowledge2:29pm via TweetDeck We spent a lot of time trying to define our terms so we can do what we do. These need to be challenged so it can be qualified#kmaus10 miladyred2:29pm via TweetDeck RT @lukegrange: The value of publication is that it tests an idea#kmaus10 markjburnard2:29pm via TweetDeck Facts communicated as part of a story are more powerful than facts in isolation becasue of the learning context/story provided. IMO #kmaus10 miladyred2:26pm via Seesmic Web Interesting tweak on publish or perish for KM #kmaus10 - we need value propositions to allow us to overcome corporate taboos Curry082:23pm via TweetDeck RT @lukegrange: A curator is a content specialist who understands the content as opposed to a librarian who knows where to find it. #kmaus10 p0lygl0tt2:23pm via Twitter for iPhone #kmaus10 Effective KM must provide archiving at point of creation not just at PIR stage. It can and should be separate from IT! meretajma2:23pm via web Nothing better than a good pun in the afternoon. Thanks @metaphorage #KMAus10 DaveyMelbLocale 2:22pm via TweetDeck This is not useful. The thesis should throw everything into a provisional state. However he seems to suggest some certainty.#kmaus10
  22. 22. awmitchell2:21pm via dabr Enjoying your tweets from #kmaus10 (eg knowledge curators). Keep it up! DeltaKnowledge2:20pm via TweetDeck Some resources: Sheer Curation; Information Design; Beckstrom's Law (the networks value) << Google these#kmaus10 markjburnard2:20pm via TweetDeck #kmaus10 Love the idea of calpturing the info at time of creation ie mid-project, mid-flight, rather than at the end, trying to remember miladyred2:18pm via Seesmic Web Is this more about rebranding KM as an industry? Curator is a very different word emotively to manager #kmaus10 metaphorage2:18pm via Twitter for iPhone Philipp Hoffman #KMaus10 T Rex is a metaphorfor knowledge management. Historical representation of what was built from interpreting data BigDavieB2:18pm via Twitterrific Knowledge is the synthesis of information through iteration and interaction. Glentworth at #KMAus10 DeltaKnowledge2:17pm via TweetDeck I argue the proliferation of IT experts in KM is b/c that's what Orgs are asking for. HR managers cant put a curator "in a box"#kmaus10 p0lygl0tt2:16pm via Twitter for iPhone #kmaus10 KM is not merely about normalising the universe and about metadata madness. We need content specialists with buy-in! Yes! markjburnard2:16pm via TweetDeck #kmaus10 Hearing a journey here but it's not trailblazing DeltaKnowledge2:16pm via TweetDeck Philipp Hoffman on KM approaches and Pitfalls. #kmaus10 We need more Curators in KM. More Deep Experts miladyred2:15pm via Seesmic Web @markjburnard Couldn't agree more, is part of why we need that fundamental change that Jerry Ash was discussing #kmaus10 markjburnard2:14pm via TweetDeck
  23. 23. So to turn the knowledge workers into actors requires what catalyst? Need more than I'm getting here... #kmaus10 metaphorage2:13pm via Twitter for iPhone Philipp Hoffman #KMaus10 role of the curators is to provide knowledge and insights to the organisation to hel decision making. miladyred2:13pm via TweetDeck RT @lukegrange: A curator is a content specialist who understands the content as opposed to a librarian who knows where to find it. #kmaus10 markjburnard2:12pm via TweetDeck ie they do not interrogate databases or search textbooks.#kmaus10 helmitch2:12pm via Mobile Web #kmaus10 relating knowledge curators to catastophes like the oil spill. Who do u contact? People or database? kdelarue2:11pm via dabr "A curator is a content specialist who communicates their knowledge and knows their audience." #kmaus10 (That's what I spent 8 years doing!) lukegrange2:11pm via TweetDeck A curator is a content specialist who understands the content as opposed to a librarian who knows where to find it. #kmaus10 metaphorage2:11pm via Twitter for iPhone Philipp Hoffman (Glentworth) #KMaus10 at the moment a risk becomes an incident, people go to people not to databases(eg Gulf oil spill). markjburnard2:11pm via TweetDeck Good poiint. In a crisis, people ask other people what to do until they find someone who has been there before #kmaus10 meretajma2:10pm via Seesmic Web RT @miladyred: Knowledge is synthesised from Information by the acts of iteration and interaction over and over again#kmaus10 p0lygl0tt2:10pm via Seesmic Web RT @miladyred: Processes and systems are merely enablers for interaction between people. YES! #kmaus10 metaphorage2:09pm via Twitter for iPhone Philipp Hoffman (Glentworth) #KMaus10 discussing the need to synthesize and apply knowledge to create value.
  24. 24. helmitch2:08pm via Mobile Web #kmaus10 where are the knowledge curators? Custodians cf curators. Curators synthesise and present it back. meretajma2:08pm via web Glentworth presentation showing what a good sponsor presentation should be #KMAus10 kdelarue2:08pm via dabr The thing missing from KM is a curatorial approach. #kmaus10 webdynamo2:06pm via Twitter for iPhone Great talk on KM by Glentworth #kmaus10 miladyred2:06pm via Seesmic Web Knowledge is synthesised from Information by the acts of iteration and interaction over and over again #kmaus10 DaveyMelbLocale 2:06pm via TweetDeck Sigh. Well yes. But that is the issue with KM. Knowledge is always provisional. And management is systematic. I am so not agreeing#kmaus10 helmitch2:05pm via Mobile Web #kmaus10 KM constantly evolving. Knowledge is a moving target. IT and systems can't (+ shouldn't) keep up. markjburnard2:05pm via TweetDeck So the scope for KM in an organisation is determined by.... (business need, one would think) as you can't capture the universe. #kmaus10 miladyred2:04pm via Seesmic Web Fascinating word clouds from the evolution of the wikipedia KM article, rise of technology, information and organisation key words#kmaus10
  25. 25. kdelarue2:04pm via dabr KM is not = a series of IM projects, it's not a point solution, and KM is evolving. #kmaus10 I don't find this at all provocative so far. meretajma2:04pm via web tools good in themselves, but they can't make a change for the better in KM all on their own #KMAus10 miladyred2:02pm via Seesmic Web Providing solutions is not the same as developing a culture#kmaus10. Find this point particularly important when communicating to execs markjburnard1:59pm via TweetDeck #kmaus10. Can u have knowledge before u act on it? Yes, but then it becomes experiential knowledge (suggestion) miladyred1:58pm via Twitterrific RT @BigDavieB: Data becomes information when put into context. It becomes knowledge when put into action. Glentworth at#KMAus10 DaveyMelbLocale 1:58pm via TweetDeck Desiring free agency is not the same as being a free agent#kmaus10 kdelarue1:58pm via dabr Or was that "Phillip"? Seems more likely, in which case there's a typo in the #kmaus10 program. BigDavieB1:57pm via Twitterrific Data becomes information when put into context. It becomes knowledge when put into action. Glentworth at #KMAus10 markjburnard1:56pm via TweetDeck
  26. 26. #kmaus10 - information => knowledge when you know how to use that information effectively... (top of head) Or perhaps when u have used it. miladyred1:56pm via Seesmic Web Processes and systems are merely enablers for interaction between people. YES! #kmaus10 lukegrange1:55pm via Twitterrific Too often we look for turnkey solutions to Knowledge Management #kmaus10 miladyred1:55pm via Seesmic Web Loving the point that passive information is not knowledge.#kmaus10 We as KM professionals cannot be passive in our practices. kdelarue1:54pm via dabr Philipp Hoffman is now setting out to provoke us at #kmaus10 p0lygl0tt1:53pm via Twitter for iPhone #kmaus10 At what point does information become knowledge? lukegrange1:51pm via Twitterrific The conflict of the hierarchy we live in reduces our contributory value #KMaus10 miladyred1:51pm via Seesmic Web Great point, does the conflicts we face in delivering our services get in the way of the value we can bring? #kmaus10 miladyred1:48pm via Seesmic Web Okay big thumbs up to the caterers, great risotto. #kmaus10 Now to refocus on the afternoon sessions meretajma1:44pm via Twitterrific RT @lukegrange: For anyone serious about retaining Intellectual Capital with an ageing work force I have an approach to share with you, contact me #kmaus10 boffin661:29pm via HootSuite RT @michellelamb: #kmaus10 those who share get more than they give - jerry ash ausben1:10pm via TweetDeck RT @hwakelam: re #kmaus10 R&D Rob and duplicate, love it , think imitation is merely incremental improvement in disguise... originality is a myth. lukegrange12:47pm via Twitterrific
  27. 27. For anyone serious about retaining Intellectual Capital with an ageing work force I have an approach to share with you, contact me #kmaus10 miladyred12:47pm via Seesmic Web Is always interesting to contemplate the importance of message delivery being equal to message content #kmaus10 p0lygl0tt12:39pm via Twitter for iPhone #kmaus10 unexpected knowledge sharing around nuclear technology corza12:38pm via Twitter for iPhone RT @metaphorage: #KMaus10 asking questions is often more productive way to find robust solutions than looking for answers. metaphorage12:38pm via Twitter for iPhone Over 200 tweets gone out for #kmaus10 already for first sessions, day 1. THANKS for sharing folks! Search the tag to get the buzz! michellelamb12:35pm via HootSuite RT @katecrawshaw: Sad I am not there! #KMAus10 we will keep you informed :) katecrawshaw12:34pm via TweetDeck Sad I am not there! #KMAus10 meretajma12:33pm via web enjoying the dialogue re: best presentation formats being generated from #KMAus10 kdelarue12:28pm via dabr @zaana ... although either beats the time I saw a guy actually put a Word document on screen for his presentation... #kmaus10 meretajma12:27pm via TweetDeck RT @hwakelam: re #kmaus10 R&D Rob and duplicate, love it , think imitation is merely incremental improvement in disguise... originality is a myth. hwakelam12:27pm via TweetDeck re #kmaus10 R&D Rob and duplicate, love it , think imitation is merely incremental improvement in disguise... originality is a myth. meretajma12:26pm via Mobile Web RT @helmitch: #kmaus10 @corza says we can share our KM stuff on knowledgebucket.wik.is
  28. 28. zaana12:26pm via yoono @kdelarue yes but most of their slides are still onerous with too much info! I like a clean fun preso backed up by good paper#kmaus10 kdelarue12:24pm via dabr @zaana True - academic confs have been doing it for years.#kmaus10 metaphorage12:24pm via Twitter for iPhone #KMaus10 asking questions is often more productive way to find robust solutions than looking for answers. kdelarue12:19pm via dabr @meretajma Given the slide detail, maybe speakers should produce 2 docs - slides + supporting info. #kmaus10 michellelamb12:17pm via HootSuite RT @kdelarue: warned slides wld have detail, Maybe conf speakers should produce 2 docs - slides + info. 1 for take away 1 for pres #kmaus10 zaana12:17pm via yoono @kdelarue thats why I like conferences with papers -allow the paper to speak in its language & preso to support paper for more info #kmaus10 meretajma12:17pm via web @kdelarue good point. #KMAus10 metaphorage12:16pm via Twitter for iPhone Scientific "ownership" of research outcomes by individuals can get in the way of sharing knowledge. #KMaus10 kdelarue12:15pm via dabr He warned us slides would have detail, but it's there so we get a copy. Maybe conf speakers should produce 2 docs - slides + info.#kmaus10 meretajma12:14pm via web RT @kdelarue R&D = "Rob and Duplicate". #newdefinitions#kmaus10 (Thanks to #michellelamb.) >guessing Rob is about to become v. popular! metaphorage12:10pm via Twitter for iPhone Interactive conversation expertly facitated by @michelllamb & @corza #KMaus10 mindmap generated as we went- cool! miladyred12:06pm via dabr
  29. 29. RT @kdelarue: After our interactive session, now the next preso. This from ANSTO - but we have been asked to *not* publicly tweet the content #kmaus10 kdelarue12:04pm via dabr After our interactive session, now the next preso. This from ANSTO - but we have been asked to *not* publicly tweet the content #kmaus10 DaveyMelbLocale 12:03pm via TweetDeck Is torn #kmaus10 helmitch12:02pm via Mobile Web #kmaus10 session now - connecting KM with business strategy + ops - Ansto DaveyMelbLocale 12:00pm via TweetDeck Hot lunch at #kmaus10 kdelarue12:00pm via dabr R&D = "Rob and Duplicate". #newdefinitions #kmaus10 (Thanks to #michellelamb.) allisonhornery12:00pm via TweetDeck
  30. 30. RT @p0lygl0tt: #kmaus10 R&D = rob and duplicate <- lol p0lygl0tt11:59am via Twitter for iPhone #kmaus10 R&D = rob and duplicate miladyred11:58am via TweetDeck RT @lukegrange: KM success is about overcoming Information fear and judgement #KMaus10 miladyred11:57am via Seesmic Web Is just fascinating listening to the similar situations and the wealth of different outcomes achieved through collaboration#kmaus10 lukegrange11:56am via TweetDeck KM success is about overcoming Information fear and judgement#KMaus10 p0lygl0tt11:55am via HootSuite RT @michellelamb: #kmaus10 those who share get more than they give - jerry ash p0lygl0tt11:52am via Twitter for iPhone #kmaus10 Expect the unexpected in collaboration LexBartlett11:50am via UberTwitter Everyone sharing - COLLABORATING - their ideas and learnings.#KMaus10 LexBartlett11:44am via UberTwitter Everyone collaborating in the interactive session at #KMaus10 :-)http://tweetphoto.com/33931739 michellelamb11:42am via HootSuite RT @knowablekate: free place at #KMAus10 - tell me quickly if you can use it michellelamb11:42am via HootSuite RT @kdelarue: Trust! #kmaus10 so many things come down to trust michellelamb11:42am via HootSuite #kmaus10 those who share get more than they give - jerry ash michellelamb11:42am via HootSuite RT @miladyred: How do we take it up as opportunity rather than continuing to do KM by stealth or in a limited way #kmaus10
  31. 31. michellelamb11:42am via HootSuite #kmaus10 strategicly kmers are in the right place at the right time to make a diff to the mgmnt model equation miladyred11:41am via Seesmic Web Loving the conversation about self regulating communities. No formal rules but the culture of the org creates the behaviours#kmaus10 LexBartlett11:34am via UberTwitter Anecdote circles on collaboration at #KMaus10http://tweetphoto.com/33930287 LexBartlett11:28am via UberTwitter RT @meretajma: Superstars @corza and @michellelambworking their interactive magic at #KMAus10 johnw3lls11:27am via dabr RT @kdelarue: Now @corza & @michellelamb are on at#kmaus10. Talking about Anecdote Circles (FYI @unorder!) meretajma11:22am via Echofon Superstars @corza and @michellelamb working their interactive magic at #KMAus10 LexBartlett11:20am via UberTwitter Everyone collaborating: when have you felt inspired or disappointed about collaboration? #KMaus10 BigDavieB11:20am via Twitterrific Storytelling is in our nature. Anecdote circles at #KMAus10 lukegrange11:19am via TweetDeck You can't think to much about such value RT @DaveyMelb: Am thinking as I often do too much about the strength of weak ties#kmaus10 LexBartlett11:19am via UberTwitter Conversation maps at #KMaus10 p0lygl0tt11:18am via Twitter for iPhone #kmaus10 'Storytelling is in our nature but many of us have lost the art of telling stories or listening to them' miladyred11:17am via Seesmic Web Underestimation of power of narrative in orgs - anecdote circles a chance for us to practice our listening/sharing techniques#kmaus10
  32. 32. kdelarue11:16am via dabr Now @corza & @michellelamb are on at #kmaus10. Talking about Anecdote Circles (FYI @unorder!) p0lygl0tt11:15am via Twitter for iPhone #kmaus10 collaborating around collaboration sounds like a good sensible idea LexBartlett11:15am via UberTwitter Collaboration Anecdote Circles at #KMaus10 helmitch11:15am via Mobile Web #kmaus10 @corza says we can share our KM stuff on knowledgebucket.wik.is miladyred11:14am via Seesmic Web @corza and @michellelamb about to kick off their intereactive session #kmaus10 DaveyMelbLocale 11:13am via TweetDeck Am thinking as I often do too much about the strength of weak ties#kmaus10 LexBartlett11:13am via UberTwitter Parsons Brinckerhoff: new position all advertised through#socialmedia! #KMaus10 helmitch11:12am via Mobile Web .@corza and @michellelamb take the stage at #kmaus10 LexBartlett11:12am via UberTwitter Cory Banks and Michelle Lambert are up at #KMaus10 p0lygl0tt11:10am via Twitter for iPhone
  33. 33. 'What do you now know that you wished you would've known at the outset?' KM realisation. #kmaus10 DaveyMelbLocale 11:09am via TweetDeck Doh have just found the #kmaus10 hash tag allisonhornery10:37am via TweetDeck @helmitch Interested in ARUPs 3 CoP roles - difference betn leader + sponsor? #kmaus10 LexBartlett10:36am via UberTwitter RT @miladyred: Our ultimate focus should be people. If we forget that, all the enablers in the world won't help. #kmaus10 miladyred10:36am via Seesmic for iPhone RT @DeltaKnowledge: Over-reliance on individuals is something you need to address early and well - ARUP #kmaus10 hugely important LexBartlett10:35am via UberTwitter RT @meretajma: Scary fact: 26% of a major gov dept to retire in next 5 years. Arup helping to reduce potential tacit knowledge loss #KMAus10 DeltaKnowledge10:32am via TweetDeck Over-reliance on individuals is something you need to address early and well - ARUP #kmaus10 DeltaKnowledge10:31am via TweetDeck How does ARUP handle new "non-KM" managers? We have a “No Dickheads” policy and it plays a large part in our recruitment#kmaus10 < Love it! kdelarue10:30am via dabr Arup has a "no dickheads" employment policy. #kmaus10 (I hope no-one finds that language offensive...) helmitch10:29am via Mobile Web
  34. 34. #kmaus10 CoP roles in Arup: leader, sponsor, facilitator corza10:27am via web Well done Stephen Davie @ #kmaus10. First time presenter. Did a great job in sharing ARUPs experience with KM. Will have to connect. miladyred10:27am via Seesmic for iPhone Our ultimate focus should be people. If we forget that, all the enablers in the world won't help. #kmaus10 helmitch10:26am via Mobile Web #kmaus10 great session by Stephen from Arup kdelarue10:25am via dabr Possibly preaching to the converted here - technology is only an enabler, KM is about culture & behaviours. #kmaus10 DeltaKnowledge10:25am via TweetDeck We all know the technology is vital, but it is only an enabler. We all know that but do we walk the talk? #kmaus10 DeltaKnowledge10:24am via TweetDeck RT @helmitch: #kmaus10 KM+KS needs to be embedded in the org + the way u work - faster benefits realisation < Couldn't agree more! DeltaKnowledge10:23am via TweetDeck @meretajma People talk $ incentives if asked but often it is other types of motivation that actually brings +ve results. #KMAus10 kdelarue10:22am via dabr Instead of justifying investment in KM, we should be asking organisations to justify *not* taking action on knowledge risk.#kmaus10 helmitch10:22am via Mobile Web #kmaus10 KM+KS needs to be embedded in the org + the way u work - faster benefits realisation metaphorage10:22am via Twitter for iPhone Stephen Davie #KMaus10 lack of time is one of the commonly perceived barriers to contributing to the k sharing- only 1 side of equation. DeltaKnowledge10:22am via TweetDeck ARUP Collab Audit shows Lack of trust & time, fear losing control & silo culture are significant barriers << Sounds familiar#kmaus10
  35. 35. miladyred10:22am via Seesmic for iPhone RTA workforce demographics common across public service. Massive public sector risk for knowledge loss. Huge opportunity for KM #kmaus10 meretajma10:21am via Echofon What are the incentives for people to get involved in KM? Major question in internal Arup study on KM #KMAus10 rossdawson10:21am via TweetDeck @miladyred cool - thanks for letting me know - yes the reputation economy is coming! #kmaus10 DeltaKnowledge10:20am via TweetDeck Love the way ARUP looks not only at their own KM issue, but those of their clients as well #kmaus10 kdelarue10:20am via dabr Re RTA in NSW: 1,800 engineers retire each year in NSW, but only 900 graduate. This is Knowledge Risk. How can you *not* do KM? #kmaus10 metaphorage10:19am via Twitter for iPhone Stephen Davie #KMaus10 knowledge and it's management is fundamental to our organisational performance and success. meretajma10:19am via Echofon Scary fact: 26% of a major gov dept to retire in next 5 years. Arup helping to reduce potential tacit knowledge loss #KMAus10 DeltaKnowledge10:18am via TweetDeck 26% of the NSW RTA will retire in the next 5 years! #KM to the rescue! Hope they get over their "busyness" & start mentoring#kmaus10 miladyred10:16am via Seesmic Web @rossdawson Stephen Davie from Arup, company has similar thinking in terms of trust #kmaus10 meretajma10:14am via Echofon Arup now using their own successes to help clients embrace KM#KMAus10 miladyred10:13am via Seesmic Web Socialisation creates comfort, comfort builds areas of trust, allowing greater sharing and collaboration and long term returns#kmaus10 metaphorage10:13am via Twitter for iPhone
  36. 36. Stephen Davie #KMaus10 explaining insights. How knowledge and learnings are captured, validated and shared/made searchable. Powerful! meretajma10:13am via Twitter for iPhone RT @metaphorage: Stephen Davie #KMaus10 "skills networks" (like COPs), stimulate creative minds. Allow cross boundary exchanges generating positive outcomes. miladyred10:11am via Seesmic Web Is still indicative fear that "social" aspects of media will create loss of productivity rather than creative space #kmaus10 lukegrange10:10am via Mobile Web RT @helmitch: #kmaus10 Arup run 'knowledge harvests' post-project, lessons learned, conversation about what wld u change, etc miladyred10:10am via Seesmic Web Hmmm interesting, "forums must have genuine business benefit" - how do you know where the idea will come from?#kmaus10 meretajma10:10am via Echofon Forums must be kept for genuine business benefit not just a 'gossip shop' #KMAus10 metaphorage10:09am via Twitter for iPhone Stephen Davie #KMaus10 "skills networks" (like COPs), stimulate creative minds. Allow cross boundary exchanges generating positive outcomes. miladyred10:08am via Seesmic Web An environment of creativity allows people to combine skills for competitive advantage and also self edit and review #kmaus10 helmitch10:08am via Mobile Web #kmaus10 Arup run 'knowledge harvests' post-project, lessons learned, conversation about what wld u change, etc meretajma10:08am via Seesmic Web RT @miladyred: "How do you know the knowledge you receive is valuable" leads into @rossdawson 's thinking on modern era trust economies #kmaus10 DeltaKnowledge10:08am via TweetDeck When discussing lessons learnt, always avoid words like Mistakes or Stuff-ups. #KMAus10 << Simple but easy to forget kdelarue10:07am via TweetDeck
  37. 37. RT @DeltaKnowledge: KM fits well with a company vision like that. If making $ is the only goal then stop mucking around and go grow poppies! #KMAus10 LexBartlett10:06am via UberTwitter RT @meretajma: Organic knowledge sharing now enhanced through technology for maximum biz and staff benefit within Arup#KMAus10 DeltaKnowledge10:06am via TweetDeck Steve is a member of about 5 networks. He contributes to 1 or 2 & is a lurker in the others for peripheral awareness. Lurking is OK#KMAus10 miladyred10:04am via Seesmic Web "How do you know the knowledge you receive is valuable" leads into @rossdawson 's thinking on modern era trust economies#kmaus10 corza10:04am via web Good stuff @ #kmaus10. Gr8 hearing about free agent perrspective of Jerry Ash (taylorism #fail). Now hearing from Stephen Davie from ARUP. lukegrange10:04am via TweetDeck Skills Networks is how ARUP refers to Communities of Practice#KMaus10 DeltaKnowledge10:03am via TweetDeck A lot of the KM value for Arup comes from their Skills Networks (Communities of Practice) #KMAus10 kdelarue10:03am via dabr Arup - an organisation based on a philosophy. The Danish founder, Ove Arup, worked with Jørn Utzon on the Sydney Opera House. #kmaus10 miladyred10:02am via TweetDeck RT @DeltaKnowledge: KM fits well with a company vision like that. If making $ is the only goal then stop mucking around and go grow poppies! #KMAus10 lukegrange10:02am via Seesmic Web RT @miladyred: Different perspectives are brilliant particularly within a shared context. #kmaus10 kdelarue10:00am via dabr RT @knowablekate: free place at #KMAus10 - tell me quickly if you can use it DeltaKnowledge10:00am via TweetDeck KM fits well with a company vision like that. If making $ is the only goal then stop mucking around and go grow poppies! #KMAus10
  38. 38. LexBartlett9:59am via UberTwitter RT @miladyred: Different perspectives are brilliant particularly within a shared context. #kmaus10 knowablekate9:58am via web free place at #KMAus10 - tell me quickly if you can use it lukegrange9:58am via TweetDeck Employer strategy RT @meretajma: #KMAus10 just don't call them free agents. Associates, stakeholders a better fit- Jerry Ash miladyred9:58am via Seesmic Web Different perspectives are brilliant particularly within a shared context. #kmaus10 LexBartlett9:58am via UberTwitter RT @meretajma: Stephen Davie from Arup up now. Company owned in trust by staff- fosters a collaborative KM culture#KMAus10 miladyred9:57am via Seesmic Web "Networking the minds of our individuals" sounds very matrix. There is no spoon #kmaus10 meretajma9:57am via Echofon Stephen Davie from Arup up now. Company owned in trust by staff- fosters a collaborative KM culture #KMAus10 DeltaKnowledge9:57am via TweetDeck ARUP founded by Sir Ove Arup (1895 – 1988) in 1946: Philsopher turned Engineer - Sounds like an interesting guy #KMAus10 DeltaKnowledge9:55am via TweetDeck Steve Davie from ARUP now at #KMAus10 LexBartlett9:55am via UberTwitter RT @helmitch: #kmaus10 much food for thought here. Insights and ideas in a different mgt model, based on joint value, mutual goals. miladyred9:54am via Mobile Web RT @helmitch: #kmaus10 so much food for thought here. Insights and ideas in a different mgt model, based on joint value, mutual goals. LexBartlett9:53am via UberTwitter RT @meretajma: #KMAus10 just don't call them free agents. Associates, stakeholders a better fit- Jerry Ash
  39. 39. helmitch9:53am via Mobile Web #kmaus10 so much food for thought here. Insights and ideas in a different mgt model, based on joint value, mutual goals. lukegrange9:52am via TweetDeck RT @DeltaKnowledge: Create an environment of trust when Free Agents are encouraged to collaborate & add/create value. Trust is critical & so integrity #KMAus10 meretajma9:51am via Echofon #KMAus10 just don't call them free agents. Associates, stakeholders a better fit- Jerry Ash knowablekate9:51am via web #KMAus10 - I have (unexpectedly) one free place for KM Australia - tell me the name of someone you know will take it and I'll advise Sophia DeltaKnowledge9:51am via TweetDeck Don’t give people tight Position Descriptions. Give them objectives and freedom to do their job. #KMAus10 miladyred9:51am via Seesmic Web Trust people to participate, to perform and reward accordingly. Choose the right language to involve rather than isolate#kmaus10 DeltaKnowledge9:51am via TweetDeck Don’t call these people Free Agents. Call them partners, or “Stakeholders”. #KMAus10 Geoff_Barbaro9:50am via Echofon RT @meretajma: #KMAus10 stockmarket rewards companies for not hiring and keeping costs down...people finish last- Jerry Ash LexBartlett9:50am via UberTwitter RT @meretajma: Being a free agent can scare some, it doesn't have to mean being alone- free agents working together creates success #KMAus10 DeltaKnowledge9:49am via TweetDeck Capt Picard looking down on industrial man knowing they will figure it out one day #KMAus10 DeltaKnowledge9:49am via TweetDeck The Free Agency concept reminds me of the moneyless economy of Star Trek. #KMAus10 Geoff_Barbaro9:49am via web
  40. 40. @CommAmmo also a KM conf on in Australia now - #KMAus10 DeltaKnowledge9:48am via TweetDeck Create an environment of trust when Free Agents are encouraged to collaborate & add/create value. Trust is critical & so integrity#KMAus10 LexBartlett9:46am via UberTwitter RT @kdelarue: We need to change the employee/employer model to one of equal status - we need trust to work together.#kmaus10 meretajma9:46am via Echofon Free agent phenomenon good for KM- independant, but dependant, different and shared goals. Wanting to work for/with each other #KMAus10 metaphorage9:46am via Twitter for iPhone Jerry Ash #KMaus10 assume everyone is a free agent AND that this is a good thing for knowledge sharing DeltaKnowledge9:46am via TweetDeck How much more can we achieve when we are all independent and interdependent? Different skills, Maximum team efficiency#KMAus10 kdelarue9:46am via dabr "We are all equal, but with different knowledge capital to bring to the table." - Jerry Ash #kmaus10 miladyred9:45am via Seesmic Web People's innate desire to do a good job in an area they love still relevant in free agent environment. Tapping into this a priority#kmaus10 zaana9:45am via yoono Yes! RT @kdelarue: We need to change the employee/employer model to one of equal status - we need trust to work together.#kmaus10 KMHobbie9:44am via TweetDeck @Metaphorage thanks for #KMAus10 coverage! kdelarue9:44am via dabr We need to change the employee/employer model to one of equal status - we need trust to work together. #kmaus10 LexBartlett9:44am via UberTwitter RT @miladyred: People not just working for employers but investing in themselves and their futures so prosperity helps both sides #kmaus10
  41. 41. miladyred9:43am via Seesmic Web People not just working for employers but investing in themselves and their futures so prosperity helps both sides #kmaus10 metaphorage9:43am via Twitter for iPhone Jerry Ash #KMaus10 a danger of the free agent era that some may become knowledge horders - misunderstanding that giving drives receiving LexBartlett9:43am via UberTwitter RT @lukegrange: Those who share get more than they give#KMaus10 helmitch9:43am via Mobile Web #kmaus10 knowledge-sharing: those who share get more than they give. Jerry Ash meretajma9:43am via dabr RT @kdelarue: "You are all free agents!" ("Yes, we are all free agents!") <"Err, I'm not..."> ("Shh!") #kmaus10 lukegrange9:42am via Twitterrific Those who share get more than they give #KMaus10 lukegrange9:42am via Twitterrific RT @Metaphorage Jerry Ash #KMaus10 "Free Agents" are the way forward for Personal KM. It is now a talent market which values knowledge. miladyred9:42am via Seesmic Web Conditions of fear, resource scarcity, aggression - how do we shape and participate in collaboration if not by change #kmaus10 kdelarue9:41am via dabr "You are all free agents!" ("Yes, we are all free agents!") <"Err, I'm not..."> ("Shh!") #kmaus10 DeltaKnowledge9:40am via TweetDeck Jerry Ash: #KMAus10 Industrial Age shoddy mining practices? "My dear, Italians are cheaper than roof supports.” People were seem as tools. kdelarue9:39am via dabr Incidentally, any #kmers, #kmlf or #kmedu people out there, follow #kmaus10 for the next couple of days - good stuff coming! DeltaKnowledge9:38am via TweetDeck
  42. 42. @kdelarue At #KMAus10 with @corza @stangarfield @mlambert& lots of others. miladyred9:37am via Twitter for iPhone RT @metaphorage: Jerry Ash #KMaus10 management wake up call- you don't own your people, you need a model which engages free agents for collective benefit. LexBartlett9:37am via UberTwitter RT @meretajma: #KMAus10 Free agent phenomenon gives business a wake up call- they now longer own employees . Ppl assets rather than chattel. kdelarue9:37am via dabr The basic principles Jerry is talking about are closely related to my presentation at last month's #kmlf (The Idea Monopoly?)#kmaus10 miladyred9:36am via Seesmic Web Is a conscious raising exercise on all sides, people to be valued and to recognise that value themselves given their mobility#kmaus10 lukegrange9:36am via Twitterrific We need a new employer model in light of the Free Agent way of thinking #kmaus10 metaphorage9:35am via Twitter for iPhone Jerry Ash #KMaus10 management wake up call- you don't own your people, you need a model which engages free agents for collective benefit. meretajma9:35am via Echofon #KMAus10 Free agent phenomenon gives business a wake up call- they now longer own employees . Ppl assets rather than chattel. metaphorage9:34am via Twitter for iPhone Jerry Ash #KMaus10 "Free Agents" are the way forward for Personal Knowledge Management. It is now a talent market which values knowledge. kdelarue9:34am via dabr Ok, now it's fairly obvious I came in a little late to #kmaus10! Lots of good people already tweeting Jerry's words. meretajma9:33am via UberTwitter RT @LexBartlett: RT @metaphorage: Jerry Ash #KMaus10 no such thing as a jobless recovery in an economy which is 70% consumer driven miladyred9:33am via Seesmic Web It's really a situation of creating cultures where free agents are motivated to share and companies to encourage this #kmaus10
  43. 43. helmitch9:32am via Mobile Web #kmaus10 in knowledge economy, people matter. We learn + grow in every exchange, thus can contribute more. miladyred9:32am via Seesmic Web How do we see this situation as an opportunity rather than continuing to do KM by stealth or in a limited way #kmaus10 metaphorage9:30am via Twitter for iPhone Jerry Ash #KMaus10 the court of public opinion is very influential in what happens (andwhat doesn't). helmitch9:30am via Mobile Web #kmaus10 knowledge is not labour, as it is viewed in the industrial model. Must bring KM into C21. LexBartlett9:29am via UberTwitter RT @metaphorage: Jerry Ash #KMaus10 no such thing as a jobless recovery in an economy which is 70% consumer driven Dipty839:29am via Twitter for iPhone #kmaus10 International keynote speaker, Jerry Ash presenting @KMAUS 2010 about managing knowledge in an uncommitted relationship miladyred9:28am via Seesmic Web People are fundamental to recovery in a knowledge & consumer based econonomy. KM needs to continue to challenge mgmt to believe #kmaus10 metaphorage9:28am via Twitter for iPhone Jerry Ash #KMaus10 no such thing as a jobless recovery in an economy which is 70% consumer driven LexBartlett9:28am via UberTwitter RT @meretajma: #KMAus10 stockmarket rewards companies for not hiring and keeping costs down...people finish last- Jerry Ash meretajma9:28am via Echofon Jobless recovery like being 'almost pregnant' #KMAus10 meretajma9:27am via Echofon #KMAus10 stockmarket rewards companies for not hiring and keeping costs down...people finish last- Jerry Ash helmitch9:27am via Mobile Web #kmaus10 very difficult for business + industry + economics to evolve: people need to become free agents.
  44. 44. miladyred9:25am via Seesmic Web There seems to be an ongoing idea of knowledge as something to be fearful of - capture it, codify it, corral it, control it. #kmaus10 lukegrange9:25am via Twitterrific During the early 90s through BPR people were referred to as cost and not labour #kmaus10 Has this changed? metaphorage9:25am via Twitter for iPhone Jerry Ash #KMaus10 management now get that intellectual capital is valuable, but try to capture it before people leave: wrong focus! helmitch9:23am via Mobile Web #kmaus10 Jerry Ash taking us on journey of history of KM, how do (or do not) we value people + their knowledge? michellelamb9:23am via HootSuite #kmaus10 Jerry Ash reviewing the knowledge loss of the downsizing era - do you think we learnt from that? miladyred9:23am via Seesmic Web You can see the perspectives of workers as a threat to cash flow rather than an asset to be valued still existing in current mgmt#kmaus10 metaphorage9:22am via Twitter for iPhone Jerry Ash #KMaus10 intellectual capital still not valued as it should be through recent financial crisis. People still first cost reduction LexBartlett9:22am via UberTwitter RT @metaphorage: Jerry Ash at #KMaus10 ironically early collaborations created a "them & us" conflict between management & labour resources. meretajma9:20am via Echofon From them and us to appeasement and discussion- foundations for KM and thoughts of Drucker etc but old ideas still prevail#KMAus10 michellelamb9:19am via HootSuite #kmaus10 the unlearning we need 2 do is around working relationship of the past that were disfunctional to what could be, with collaboration metaphorage9:19am via Twitter for iPhone Jerry Ash at #KMaus10 ironically early collaborations created a "them & us" conflict between management & labour resources.
  45. 45. miladyred9:18am via Seesmic Web Really good point about the challenge of collaboration in an Us/Them working dynamic #kmaus10 boom or bust regardless metaphorage9:17am via Twitter for iPhone Jerry Ash at #KMaus10 the union movement was the first form of worker collaboration around the turn of the century. LexBartlett9:17am via UberTwitter RT @meretajma: Unions one of the early examples of collaboration in the workplace- Jerry Ash #KMAus10 LexBartlett9:17am via UberTwitter RT @miladyred: #kmaus10 changing expectations in the workforce from both employers and employees creating new challenges for both sides meretajma9:16am via Echofon Unions one of the early examples of collaboration in the workplace- Jerry Ash #KMAus10 michellelamb9:16am via HootSuite #kmaus10 Jerry Ash reviewing the history of "management" - as u listen it is easy to understand the legacy we have today-challenge 2 unlearn metaphorage9:16am via Twitter for iPhone Jerry Ash at #KMaus10 covering a history of human capital and collaboration. LexBartlett9:11am via UberTwitter RT @meretajma: #KMAus10 Jerry Ash putting his editing skills to use by changing up his keynote presentation miladyred9:11am via Seesmic Web #kmaus10 changing expectations in the workforce from both employers and employees creating new challenges for both sides meretajma9:10am via Echofon #KMAus10 Jerry Ash putting his editing skills to use by changing up his keynote presentation meretajma9:08am via Echofon #KMAus10 Arthur Shelley kicks off the event asking us to make our experiences alarming- more great storytelling. lukegrange9:07am via AudioBoo audioBoo: Opening of #kmaus10 in Sydney @metaphoragehttp://boo.fm/b154634
  46. 46. miladyred9:07am via Seesmic Web #kmaus10 @Metaphorage challenging us nicely to step outside our predicted experience before introducing Jerry Ash helmitch9:05am via Mobile Web "If you already knew it, why would you be here" @metaphoragesets the tone for our time together at #kmaus10 michellelamb9:03am via HootSuite #kmaus10 just beginning the day, nice frame @Metaphorage stangarfield9:01am via TweetChat Arthur Shelley @Metaphorage kicking off KM and Collaboration Australia 2010 in Sydney with good humor #kmaus10 helmitch8:54am via Mobile Web #kmaus10 kicking off now lukegrange8:09am via Twitterrific On my way to #kmaus10 and preparing my brain for sponge mode http://yfrog.com/2mchzpj helmitch7:46am via Mobile Web Walking across the sydney harbour bridge on my way to#kmaus10. Cloudy, cool, chance of rain. Great view. p0lygl0tt7:26am via Twitter for iPhone is at #kmaus10 this week KMeducation5:42am via bitly RT @DavidGurteen: KM Australia tweets - #kmaus10http://bit.ly/aE5hlu #KM DavidGurteen5:21am via bitly KM Australia tweets - #kmaus10 http://bit.ly/aE5hlu #KM corzaJul 20, 11:07pm via web Kicking the bucket again #kbucket @kbuckethttp://knowledgebucket.wik.is . Will be sharing the love at#kmaus10. See you there

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