KM Australia 2010 - Interactivity


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Materials used to assist in facilitating interactive activities at the 2010 KM Australia Conference. Presented by Cory Banks & Michelle Lambert.

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KM Australia 2010 - Interactivity

  1. 1. Interactivity 3 rounds of interactive activity With Michelle & Cory
  2. 2. Introductions Michelle Lambert Convenor KM Roundtable VIC @michellelamb Cory Banks Bucket Head @corza
  3. 3. Agenda Round 1 Collaborating on Collaboration Techniques: Anecdote Circle Conversation Mapping Outcome: Sharing perspectives Content for later sessions
  4. 4. Technique Anecdote Circle Storytelling is in our nature. Many of us have lost the art of telling stories or listening to them. Purpose Provides structure to help elicit, share and listen to stories Assist us to create conversations in organisations Structure Scope is provided through a focus question. Ethnographic questions are used to elicit stories. Anecdotes are then recorded and used for Sense making. Guidelines Focus on providing examples, your experience, anecdotes and stories. Allow your colleagues to complete their anecdote without interruption. Rather than disagree with someone’s story, tell the story the way you remember it
  5. 5. Technique Conversation Map Conversations are not linear and controlled. They are organic and wild. By mapping them we are able to see the junctions and branch off in a different direction. Purpose Record the conversation Structure Landscape page Question in the centre Guidelines Build on pathways Jump across threads (link) Provide enough detail Use different colours
  6. 6. FocusQuestion When have you felt inspired or disappointed about collaboration in your organisation ?
  7. 7. Interactivity Interactive Activity With Michelle & Cory
  8. 8. Agenda Round 2 collaboration #fail Techniques: Reverse Brainstorm Outcome: Sharing perspectives Generate ideas Content for later sessions
  9. 9. Technique Reverse Brainstorm ‘Tolerated failure imprints learning better than success.’ – David Snowden Purpose Permission to vent Change perspective Leverages natural inclination for divisiveness Structure 1.Brainstorm 2. Collusion 3. Mitigation Guidelines Remember it is a brainstorm As many ideas as possible in a short time Suspend judgement
  10. 10. 1.Brainstorm How do we ensure collaboration is dysfunctional in your organisation?
  11. 11. 2.Collusion R&D (Rob and Duplicate) Go around the room and look at work done by other groups Steal their ideas!
  12. 12. 3.Mitigation Tactics Address the points raised by developing ideas/tactics/initiatives Ensure the described situation DOES NOT OCCUR!
  13. 13. Interactivity 3 rounds of interactive activity With Michelle & Cory
  14. 14. Agenda Third & Final Round Where to from here? Techniques: Open Space Technology Sense making Ritual Dissent Ritual Enhancement Outcome: Identify Issues Develop Take-home Actions
  15. 15. Technique Ritual Dissent / Enhancement Improving the resilience and robustness of your ideas. Purpose Rehearse and improve your business case. Structure 1. Develop a business case for your idea. 2. Present your case to another table. 3. Receive critical feedback from the table. 4. Go back to your group and improve your case. 5. Repeat steps 2 – 4. 6. Present your case to another table. 7. Receive enhancements and ideas from the last table. Guidelines Play the role of a Senior Leader in the business. Black Hat (-ve) thinking first 2 rounds, Yellow Hat (+ve) thinking last.
  16. 16. Technique Dissent Black Hat Critical negative thinking Yes but…
  17. 17. Technique ENHANCE
  18. 18. o TWB Environment Planning Session - Agenda Time Topic Description Outcomes 9 – 9.30 am Coffee on arrival 9:30 am Welcome David Dearie Introduction Background & outline of the day Morning Alignment of business & environment The morning will be focussed on: –Developing the environmental vision for TWB –Reviewing the key objectives for each area of the business for the next 12 – 18 months –Identifying the environment impacts & opportunities within these key objectives –Exploring the interdependencies & synergies between each area of the business –Identifying what’s in it for TWB, the customer, the consumer Aligned business & environmental objectives Clear understanding of the benefits for TWB, the customer & consumer List of environmental activities & initiatives within each of the areas of the business which will underpin the strategy 12 – 12.30 pm LUNCH Afternoon (1) Stakeholder Analysis & Planning The session will focus on: –Identifying the stakeholders (internal & external) from each area of the business –Exploring stakeholder needs & engagement opportunities Stakeholder Engagement & Communication Plan 2:30 pm AFTERNOON TEA Afternoon (2) Skills & Knowledge Development This session will look at: –Key tasks the we need to do within the business to achieve the plans we’ve developed –What skills & knowledge we need to develop in the various roles in our teams to achieve these plans Capability matrix for each functional area Training / awareness programs for development KPO’s for execution of plan 4:00 pm Close Summary and next steps
  19. 19. Topics Table Topics 1. [topic] 2. [topic] 3. [topic] 4. [topic] 5. [topic] 6. [topic] 7. [topic] 8. [topic] 9. [topic] 10. [topic] 11. [topic] 12. [topic] 13. [topic] 14. [topic] 15. [topic] 16. [topic] 17. [topic] 18. [topic] 19. [topic] 20. [topic]