12. 4. Analysis Environment Industry Organisation Physical Environment Technical Setup Opportunities Pains/Pleasures Known Needs & Ideas Effectiveness/Ineffectiveness Efficiencies/Inefficiencies Workarounds Novel Technologies Artefacts Tools Resources Work Products People & Work Actors Roles Work Activities Observations
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19. One thing I find helpful is sometimes when matters cross boundaries, you can have three books open on your desk at the same time and refer to all of them at once. I don’t know whether that would be possible if you were looking online. “ „
23. Tangible UI Easy to Recognize Shareable Online > Offline “ Whenever we are organizing information, the book is too powerful an idea to do without in some form or other.“ - David Gelernter